Areas Of Satisfaction

Areas Of Satisfaction - I'll be honest, they met and exceeded on about all of it.

Areas Of Satisfaction

Areas Of Satisfaction - The way the overall house looks exceeded our expectations.

Construction Experience

Construction Experience - Andrew was great to work with, he was very polite, understanding, and knowledgeable.

Areas Of Satisfaction

Areas Of Satisfaction - The Allen Edwin team was always available for any questions throughout the process. Ray and Jeff were amazing through the whole process

Additional Comments

Additional Comments - The entire team is amazing from my first contact to now with after care. They are all professional, answered questions to my level of understanding, provided constant communication, they were supportive and understanding of my situation and needs. They made the entire process easier than I thought it would be.

Additional Comments

Additional Comments - I thought John and Linda were great and very easy to work with

Professional & Organized

Professional & Organized - Kenny the Project Manager was extremely organized and always very professional.

Value Received

Value Received - The value of my home is high due to my ability to pick out a high number of upgrades.

Construction Quality

Construction Quality - My home is peaceful due to a high quality of insulation. It is also very energy efficient.

Sales Experience

Sales Experience - Ryan McCoy was extremely professional. He was always very knowledgeable and went out of his way to get answers to questions when asked.

New Home Showroom Experience

New Home Showroom Experience - It was a pleasure working our New Home Showtoom Consultant. She was extremely knowledgeable and competent.

Construction Experience

Construction Experience - Our Project Manager Kenny went above and beyond to make sure he delivered a house without any problems. He treated us just the way he would if it was his own home.

Customer Care Experience

Customer Care Experience - I have called Customer Care a few times and they have always been extremely caring and competent.

Suggestions

Suggestions - Everything was so well done I can't think of anything.

Additional Comments

Additional Comments - The support I received from Kenny our Project Manager and Ryan McCoy, our Sales Consultant exceeded my expectations. Their level of knowledge, caring and competence gave me a sense of confidence throughout the sale and building of our beautiful Allen Edwin Home. I am proud to be an Allen Edwin Homes owner.

Professional & Organized

Professional & Organized - Everything was organized through every step of the process and given a large book explaining everything also.

Sales Experience

Sales Experience - Everything was top notch and would/will recommend him to all.

Construction Experience

Construction Experience - He was very knowledgeable and explained everything in the house to me in a very understandable way.

Lender Closing Experience

Lender Closing Experience - Was very quick easy to follow, everything was explained-costs, etc. Was completed online or via phone calls.

Allen Edwin Closing Experience

Allen Edwin Closing Experience - Process was very fast and efficient. Staff was very friendly and accommodating to my needs and answered all questions in an easy to understand way.

Customer Care Experience

Customer Care Experience - Any issues I had/have with the house have been resolved in a very timely manner.

Recommend Builder

Recommend Builder - Definately, and already have.

Areas Of Satisfaction

Areas Of Satisfaction - All aspects of the purchase has exceeded my expectations, very nice change

Suggestions

Suggestions - None, has been excellent.

Areas Of Satisfaction

Areas Of Satisfaction - Nick Jansen (builder) was easy to work with, definitely recommend

Areas Of Satisfaction

Areas Of Satisfaction - They met or exceeded expectations in the home walk-through and during the build. They were very accommodating.

Areas Of Satisfaction

Areas Of Satisfaction - Both project managers were amazing. Adam made buying the home pressure free

Professional & Organized

Professional & Organized - straightforward and open with us from the start.

Areas Of Satisfaction

Areas Of Satisfaction - Hands down the most transparent house buying experience we have had yet. We felt confident that we knew what we were getting into and things to expect or look out for with the house.

Suggestions

Suggestions - No notes :)

Additional Comments

Additional Comments - We've dealt with a few of Allen Edwin employees and I can't remember all their names right now but each and every one of them has been professional and kind!

Areas Of Satisfaction

Areas Of Satisfaction - Everyone has been friendly and knowledgeable

Construction Experience

Construction Experience - Josh Rykse was wonderful to work with.

Additional Comments

Additional Comments - Josh Rykse was excellent to work with. He was extremely helpful along the way and continues to follow up. Joe Dunlap was also incredibly professional and also continues to follow up. Both are assets to the Allen Edwin company.

Construction Experience

Construction Experience - Excellent service knowledge informative!

Areas Of Satisfaction

Areas Of Satisfaction - Taking time to walk me through all the steps, project manger Tim is excellent and so helpful through the process! Sales were great and informative!

Additional Comments

Additional Comments - Great team at Allen Edwin

Construction Experience

Construction Experience - Henry communicated with us every step of the way.

Customer Care Experience

Customer Care Experience - All of our concerns were addressed and scheduled to be addressed as needed

Areas Of Satisfaction

Areas Of Satisfaction - This is a good quality home that is very well insulated and built for the money.

Professional & Organized

Professional & Organized - They made everything very easy :)

Sales Experience

Sales Experience - Jim Douglass was very helpful and explained everything so well!

New Home Showroom Experience

New Home Showroom Experience - Megan Thomas was very helpful and knowledgeable!

Construction Experience

Construction Experience - John Tucker gave us weekly updates and was very helpful! We miss getting our weekly updates!

Allen Edwin Closing Experience

Allen Edwin Closing Experience - Latrice Johnson was a great closing agent! She was especially helpful in coordinating the check-key tradeoff when our cashier’s check was delayed by FedEx! Crystal Haydo was so kind to meet with us on a weekend to trade the key for the cashier’s check!

Areas Of Satisfaction

Areas Of Satisfaction - Allen Edwin Homes just made the whole process easier. Ray and Jeff were constantly updating us on the progress of the house. If we had any questions they would email or call back to answer our questions.

Construction Experience

Construction Experience - Kurt Feringa was our onsite Production Manager and he did a fantastic job. From initially reaching out to introduce himself to providing detailed construction updates as well as the thorough insight he provided during site walks. Highly recommend Kurt and we would love to work with him again in the future.

Areas Of Satisfaction

Areas Of Satisfaction - We look our home and the overall process from start to finish with Allen Edwin was smooth and painless.

Sales Experience

Sales Experience - Very Professional and Responsive

Areas Of Satisfaction

Areas Of Satisfaction - Quality of product and attention to detail

Additional Comments

Additional Comments - The people I worked with were always very professional and respectful during this process

Areas Of Satisfaction

Areas Of Satisfaction - Throughout the whole process, everyone made sure to keep us informed with everything going on. Everyone made the whole process great for us.

Sales Experience

Sales Experience - Alexis was great!

New Home Showroom Experience

New Home Showroom Experience - Megan was amazing!

Construction Experience

Construction Experience - Ray and Scott are rockstars! Went above and beyond to ensure our home was perfect for us

Lender Closing Experience

Lender Closing Experience - Brendon is wonderful!

Allen Edwin Closing Experience

Allen Edwin Closing Experience - Sandy is the best!

Customer Care Experience

Customer Care Experience - Mitch was super helpful!

Areas Of Satisfaction

Areas Of Satisfaction - We LOVE our house!

Areas Of Satisfaction

Areas Of Satisfaction - Every staff member from sales to closing was exceptional.

Areas Of Satisfaction

Areas Of Satisfaction - Getting us into our home quickly and easily!

Sales Experience

Sales Experience - Tom was very informative and nice.

Construction Experience

Construction Experience - John always answered my questions and concerns promptly.

Areas Of Satisfaction

Areas Of Satisfaction - The project timeline was met and exceeded. As well as my sales experience.

New Home Showroom Experience

New Home Showroom Experience - Mara was a delight to work with. She made the enormous task of making so many decisions straight forward.

Construction Experience

Construction Experience - Tyler was great to work with.

Allen Edwin Closing Experience

Allen Edwin Closing Experience - Latrice was awesome to work with. She went to bat for me at the last minute to smooth a last-minute bump that might have delayed the closing.

Easier Than Expected

Easier Than Expected - This was my first time building a home. I was pleasantly surprised with the ease of the entire process. There were some challenges, but the AEH team was professional and made sure issues were resolved.

Areas Of Satisfaction

Areas Of Satisfaction - I was impressed with the quality of the people that I have dealt with from AEH. Adam made the sales experience very informative and transparent. Tyler was great to work with in so many ways. He is in a job that highlights his many skills pertaining to home building. He was great at keeping me in the loop with the Friday emails of what had been accomplished that week and what was scheduled to happen the following week. Daniel has been great to meet and work with on few things that need to be addressed at my first customer care meeting.

Customer Care Experience

Customer Care Experience - Very responsive!

Areas Of Satisfaction

Areas Of Satisfaction - Completion timeline of home, initial sales experience, customer care/service line

New Home Showroom Experience

New Home Showroom Experience - I most definitely enjoyed the New Home Showroom selection experience. It was fun.

Construction Experience

Construction Experience - My production manager definitely provided a good experience.

Areas Of Satisfaction

Areas Of Satisfaction - They met or exceeded my expectations, as they were very informative after moving in. I enjoyed the walk through explaining everything, and I also liked the showroom.

Areas Of Satisfaction

Areas Of Satisfaction - We didn’t think we would ever be able to build. We thought we would have to front a lot more money in the beginning and our house was completed quicker than expected.

Areas Of Satisfaction

Areas Of Satisfaction - Allen Edwin Homes met or exceeded my expectations. I really liked the initial showing process, and the person who met with us was excellent. The closing process was also smooth and well done, with clear instructions on what to expect.

Areas Of Satisfaction

Areas Of Satisfaction - Our construction manager was very nice and helpful

Sales Experience

Sales Experience - Joe was great to work with!

Construction Experience

Construction Experience - Kenny was great! He kept us very informed during the building process.

Lender Closing Experience

Lender Closing Experience - Our mortgage lender was very good.

Areas Of Satisfaction

Areas Of Satisfaction - Brent Tucker did a great job walking us through the build process and making sure things were done right!

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the communication with the sales staff.

Areas Of Satisfaction

Areas Of Satisfaction - Eric is total Rock Star - went above and beyond

Areas Of Satisfaction

Areas Of Satisfaction - They met my expectations in the areas of customer service, mortgage process and responsiveness to any questions or concerns I had. They always reached out by phone or email.

Professional & Organized

Professional & Organized - I would say it's a pretty well oiled machine.

Sales Experience

Sales Experience - Adam was very knowledgeable and was able to show us exactly what we were looking to build.

New Home Showroom Experience

New Home Showroom Experience - They have a good system down to keep everyone there flowing through but not rushed.

Construction Experience

Construction Experience - Andrew was always professional and I could tell he cares about doing a good job. He always provided great explanations and when we wasn't completely sure how to answer a question, he would write it down and get back to me. He did a great job keeping us updated on the progress.

Allen Edwin Closing Experience

Allen Edwin Closing Experience - Everyone worked well around our busy schedules.

Customer Care Experience

Customer Care Experience - I've reached out a couple of times and they are always great to work with.

Areas Of Satisfaction

Areas Of Satisfaction - The whole process. We never thought we would be able to do something like this but our first point of contact from putting in our email on the website provided us with a game plan. Adam ironed out any concerns we had with the process and provided a lot of detail. Andrew was on top of the construction process and made sure everything got done and was very responsive.

Areas Of Satisfaction

Areas Of Satisfaction - The Production Manager for the 2 month orientation was very knowledgeable. He went through the whole house and explained how everything works and the maintenance.

Professional & Organized

Professional & Organized - I was so pleased with professionalism of my Allen Edwin team. They had infinite patience with my questions and were always professional.

Value Received

Value Received - I had been working with an agent for months. I was concerned about the price of a new home. But after looking at several older homes and seeing how much repair work was needed, the value of an Allen Edwin home became obvious.

Sales Experience

Sales Experience - Rene provided outstanding customer service. He went above and beyond to come up with an elegant solution to a potential problem with the shower due to my disability.

Lender Closing Experience

Lender Closing Experience - Closing was complete in quickly and professionally.

Areas Of Satisfaction

Areas Of Satisfaction - Sales and Project Management. Two of the most stressful parts of a new build were expertly handled making the experience stress free.

Additional Comments

Additional Comments - This was my third new home purchase in 25 years. It was by far the best experience. I felt like the sales rep and the project manager truly listened to my questions and concerns. Everything was explained in detail in both a respectful and patient manner. As a single mom I don’t always have that type of experience. I would recommend my sales person and project manager to anyone in the market for a new home.

Areas Of Satisfaction

Areas Of Satisfaction - Allen Edwin Homes builds in desirable areas with good schools, parks, and restaurants.

Additional Comments

Additional Comments - My husband and I were impressed with our builder who had a solid track record, positive reviews, relevant experience, and provided excellent post-construction support.

Areas Of Satisfaction

Areas Of Satisfaction - Time line beginning to end of construction

Areas Of Satisfaction

Areas Of Satisfaction - Customer service

Areas Of Satisfaction

Areas Of Satisfaction - Working with John and Crystal was a fantastic experience from start to finish. They were professional, knowledgeable, and always attentive to my needs. Not only did John deliver on time, but he also kept me informed throughout the process, making the process smooth and stress-free. What stood out most was their commitment to customer satisfaction. No question or concern was too small, and they genuinely cared about making sure I was happy with every aspect of my new home.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded in all areas.

Additional Comments

Additional Comments - everything was amazing.

Areas Of Satisfaction

Areas Of Satisfaction - Patience, kindness and made me feel remembered as a person not a customer.

Construction Experience

Construction Experience - Had a great experience with Josh! He kept us informed throughout the process and was extremely knowledgeable about the construction process.

Professional & Organized

Professional & Organized - Allen Edwin Homes demonstrated professionalism and a well-organized process throughout.

Sales Experience

Sales Experience - My sales counselor was informative, helpful, and made the process enjoyable. Thank you Tom!

New Home Showroom Experience

New Home Showroom Experience - The selections and experience in the New Home Showroom were engaging and informative

Construction Experience

Construction Experience - My Production Manager ensured a smooth process and was responsive to concerns.

Lender Closing Experience

Lender Closing Experience - The mortgage lender made the closing process straightforward and efficient.

Customer Care Experience

Customer Care Experience - The Customer Care team was prompt, professional, and resolved any issues quickly.

Easier Than Expected

Easier Than Expected - Yes, the overall experience was smooth, making the process less stressful than anticipated.

Recommend Builder

Recommend Builder - Yes, I have already recommended Allen Edwin Homes to others and would be happy to keep doing so in the future as well.

Areas Of Satisfaction

Areas Of Satisfaction - Allen Edwin Homes exceeded expectations in construction quality, customer care, and overall organization.

Sales Experience

Sales Experience - Had a good experience with everyone in all steps of the house building experience

New Home Showroom Experience

New Home Showroom Experience - The consultant at the show room was very helpful. She never tried to upsell us on anything, and gave us all the options for inside the house.

Allen Edwin Closing Experience

Allen Edwin Closing Experience - It’s been great working with all of the staff.

Easier Than Expected

Easier Than Expected - They are always responsive and followup

Areas Of Satisfaction

Areas Of Satisfaction - Allen Edwin took care of everything in the house and we’re always responsive. And the staff are always friendly

Suggestions

Suggestions - Allen Edwin has been great

Additional Comments

Additional Comments - Allen Edwin was great through the process. To this day I still call Allen Edwin and they are easy to work with.

Areas Of Satisfaction

Areas Of Satisfaction - All of the individuals that I worked with during my home purchasing/building process were all friendly, knowledgeable, helpful, and great communicators. This helped significantly with handling the stress of the moving process