Construction Experience - John Cugliari is professional and detail-oriented, His explanations of the construction process allow anyone to understand them. He delivers on what he promises.
Lender Closing Experience - Everything was great! I love Huntington Bank!
Allen Edwin Closing Experience - I have done numerous closings, this was the best ever!
Easier Than Expected - I built a home in the 1990s with another builder. Allen Edwin Homes is so much more professional and organized. They completed all of the building deadlines ahead of time, and the quality of work was far beyond my expectations.
Recommend Builder - Allen Edwins's quality of products, service, and professionalism exceed anything I or my acquaintances have ever experienced.
Areas Of Satisfaction - The quality of building materials, craftsmanship, service/sales staff, and the showroom experience. My expectations were totally exceeded on all fronts.
Areas Of Satisfaction - I had the most positive experience with Jeff Wallenstein. He was very good at what he does and with communicating effectively.
Additional Comments - The selection experience was well organized and well thought out.
Areas Of Satisfaction - How no matter what issue we had they would quickly try to get it fixed for us. Very friendly staff. As a new homeowner really enjoyed the education pieces the builder and that Allen Edwin were able to provide us.
Areas Of Satisfaction - We love our home, and the experience of purchasing our home was easier than we expected. We especially appreciated the New Home Orientation process, and getting to know our home with the person who built it.
Customer Care Experience - The 2 month check in went well and we are happy with the timeliness of the fixes.
Easier Than Expected - The selection and building process was easier than expected.
Areas Of Satisfaction - The design studio staff and experience was wonderful. It is also a nice set up to make the selections then have some time to review them and make changes to them at the next appointment.
Construction Experience - We loved Josh! He’s personable and knowledgable!
Areas Of Satisfaction - All areas of my building experience were great!
Suggestions - Nothing, Allen Edwin made this process very enjoyable!
Construction Experience - Henry B. was available, knowledgeable and honest. We appreciated him and our experience. He was able to handle himself well.
Areas Of Satisfaction - Customer support and sales
Areas Of Satisfaction - Build quality, efficiency, organization.
Additional Comments - John Tucker was great and so was Jeff Wallenstein. I would build a house with them again anytime.
Professional & Organized - Kevin did a great job keep us updated and well communicated
Areas Of Satisfaction - Build was done in a timely manner
Areas Of Satisfaction - My family enjoyed the builder who managed our site, Tim.
Areas Of Satisfaction - Two month check in, lot size, washer and dryer included, friendly staff
Professional & Organized - They took time to explain and answer our questions
Construction Experience - He took time to explain everything in detail and what to expect
Areas Of Satisfaction - I was satisfied with the home tour
Areas Of Satisfaction - Very communicative, made the whole process super easy!
Suggestions - I wouldn't change anything about the overall home purchase experience. They did a really good job.
Sales Experience - Chad and Rene were great.
Construction Experience - Jeff is a reassuring, down to earth person. We appreciate his personality.
Additional Comments - Linda is/was amazing to work with. She always was reliable to get any information that I had questions on. Absolutely love her
Sales Experience - Ray was great
New Home Showroom Experience - They were awesome
Areas Of Satisfaction - John Tucker was great to work with. As was Jim Douglas.
Sales Experience - Sam Huisman was so amazing throughout the whole process!!!!
Recommend Builder - Would recommend 100% to a friend ! The sales person and the production manager both were so helpful and understanding during the process and I couldn’t be more grateful.
Areas Of Satisfaction - Quality of the home materials are great !
Construction Experience - The production manager is great. It was a great experience working with him.
Areas Of Satisfaction - The presentation of the home definitely met and/or exceeded my expectations.
Areas Of Satisfaction - The time to answer all my questions!
Additional Comments - From the showroom to Tyler our production manager everything was great!
Areas Of Satisfaction - The home is beautiful.
Sales Experience - Always call Tom Anderson for stellar service.
Construction Experience - Project manager was knowledgeable and very helpful.
Areas Of Satisfaction - Tom Anderson is wonderful to work with. Shout out to Tom!
Sales Experience - Jim Douglas was patient and understanding throughout the process, which took about a year for us to consider.
Lender Closing Experience - It was a very good experience as our team went above and beyond for us!
Areas Of Satisfaction - from the purchasing to the lender. It was a great experience.
Customer Care Experience - Customer services for Allen Edwin is wonderful. The team always gets back with me in a timely manner.
Sales Experience - Lori was and is an absolute dream to work with. Knowledgeable, dedicated and genuinely cares about the homebuyer.
Areas Of Satisfaction - Lori was hands down the best part of my homebuying experience. As one example, her willingness to make herself available on a holiday (not a holiday weekend, but the actual holiday) was way beyond anything I would have expected or asked for. Plus her continued responsiveness throughout the process, basically start to finish and beyond, really puts Lori on level all her own. Kurt, who was not even involved in the process of completing my home, took over the role for my neighborhood and has been more than willing to have conversations regarding various things. I think that shows an exceptional level of pride in his work, a higher than average level of professionalism and a dedication to the overall customer experience.
Areas Of Satisfaction - Finishing touches are amazing
Construction Experience - Tyler was great to work with
Recommend Builder - Sam was awesome to Work with
Professional & Organized - Allen Edwin's well-organized and user-friendly website provides potential purchasers with easy access to almost all of the information needed to make an informed selection. The website is designed to deliver comprehensive information in a simple and methodical manner, ensuring that potential clients have access to all relevant resources.
Sales Experience - Adam was incredibly informative and supportive throughout the initial process. His guidance played a key role in my decision to choose Allen Edwin. He was also very instrumental in helping me select the right building plan, offering valuable advice and assistance every step of the way.
Construction Experience - Eric was outstanding in his work. He didn't just see me as another customer; he truly went above and beyond. He was prompt in addressing any issues I had and continues to offer assistance even after the closing. His dedication and support have been exceptional throughout the entire process.
Areas Of Satisfaction - I was pleased with my experience during the sales process, the new home showroom, and the construction phase. My production manager, Eric Helton was phenomenal. He truly went above and beyond in his efforts to assist me.
Customer Care Experience - They are always quick to respond and work with your timeline.
Customer Care Experience - Provided a lot of good information during our 2 month visit.
Sales Experience - Tom Valeko has been amazing throughout. He gives useful suggestions and very clearly explains all the details. He made us feel very comfortable throughout the process. Joe, our manager also has been very helpful even after the construction is complete and we moved in. They were in contact after the move in to ensure everything is smooth.
Areas Of Satisfaction - Sales process, home manager orientation, post move in support
Suggestions - No suggestions. Keep doing the great job!
Areas Of Satisfaction - Their professionalism exceeded my expectations.
Sales Experience - Tom was very helpful and provided excellent service!
Construction Experience - I brought the house after the construction was complete. However, Joe was very helpful and provided excellent service!
Areas Of Satisfaction - All people I met with from Allen Edwin, such as Tom and Joe, were nice, kind, professional, and easy to work with and provided prompt response or follow up to my questions.
New Home Showroom Experience - We loved Mara who we worked with. She made it fun to go through the process.
Construction Experience - Nick was super knowledgeable and a good guy to work with. He seems very dedicated and loyal to his work and was always professional.
Areas Of Satisfaction - Communication
Additional Comments - Everything was great, from the sales to the follow-up.
Areas Of Satisfaction - They exceeded my expectations with having a home built for the first time.
Areas Of Satisfaction - everything was good
Areas Of Satisfaction - They met or exceeded my expectations in all areas.
Construction Experience - Eric Helton was awesome to work with and met me weekly to look through the house during the build.
Areas Of Satisfaction - My buying experience, the documentation and information provided with the home, the construction quality for the price
Areas Of Satisfaction - In every aspect.
Additional Comments - Our experience was as perfect as could be.
Areas Of Satisfaction - Allen Edwin Homes didn't let me down. Every promise they made to me was fulfilled to my satisfaction.
Areas Of Satisfaction - Everyone we have worked with has been very kind and professional.
Areas Of Satisfaction - New home with large lot at a reasonable price