Very satisfied!!

Overall, an excellent experience and they were very patient in dealing with my insurance company.

The job was completed and looks nice; however, there were multiple issues with delays. American Custom Contractors did not complete a shingle match test timely which caused significant delays in the project, and they did not show up on the scheduled day/time twice (1-2 moth additional delay after the initial service scheduled day). In addition there were issues with my insurance and ACC that caused delays in the project and ultimate payment of the final invoice.

They did a great job and quicker than I expected. Also, took pictures of the completed work which I appreciate.

They are a good and reputable company. They do what they say.

I already referred them to my neighbor, and they're getting their roof done by America Custom Contractors.

They did an awesome job and was finished sooner than we expected!!! Great job!

Please be sure the contractor who comes out to the house properly knows how to do the work.

Despite weather-induced delays, they kept me apprised of the situation with our roof repair and came out first thing the next dry day.

They were very quick and efficient.

I love my new roof.

They came to me quickly in order to provide an estimate and discuss terms. Once agreement was signed, they moved promptly to schedule my service date.

Easy to work with. Kept me informed with status of work. Did the job on time.

Hans was phenominal. Explained everything perfectly. I made the insurance claim and he and Marc Debellis literally did the rest. All I had to do was sign the checks and pick a color. Hans and Marc were available anytime I needed them at all and always provided an answer in a fast time frame.

American Custom Contractors replaced the slate room on my 84-year old house and garage, complete with copper valleys and snow guards and replacing two roof windows. (Insurance paid for part due to damage from a tree limb, and I paid for part.) The initial staff I worked with,Cameron Giesman and Sharon Slocum were responsive and helpful. Once the project got underway, Aaron Horner and Blase Skully (the project manager) explained clearly how the work was going to be done. Blase especially had infinite patience and good humor as I asked him a million questions. The work was performed on schedule. The clean up each day and at the end of the job was good. In addition to the slate roof, there is a shingle roof on a small sun room in the back of the house. That roof had some damage from the tree limb, but insurance paid for only a small repair. When the repair was started, more damage was found, unrelated to the tree limb. Aaron suggested an economical and perfectly acceptable solution and we got the entire sun room roof replaced. Bottom line: The roof looks fantastic and I would highly recommend American Custom Contractors.

They were extremely professional and did an excellent job.

They were very professional, and the window installation was great. The installers were very respectful and accommodating as well.

They are not a local contractor, but they did a great job

They are a pretty good company and I have no complaints.

American Custom Contractors were prompt to come out and look at the job, the quote took a little bit and the communication was SLOW after that. How to schedule was not super clear but the job was done well and we are overall happy with the job. Happy to recommend to a friend.

It’s a well run organization with above average service that you don’t see much of these days . From the office staff to the installer crew everyone is kind and courteous, hardworking and knowledgeable. I was impressed with their skills and professionalism.

The communication was good, and the work was done well.

They did a great job both times they did work for me. Communication and timeliness needs improvement though

I received a cold call about my slate roof. ACC told me clearly what the process would be with my insurance, and the time it would take to secure insurance and make the repairs. Everything turned out exactly as they said. All relationships with management were excellent, and the crew worked really hard.

Quality workmanship