Overall was a great experience! Project manager was amazing. Every subcontractor person was respectful and cleaned at end of each day.

Recognized Excellence

Recognized Excellence - On-site manager is a superb communicator who holds the craftsmanship and team work most seriously. His care for details was so impressive.

Areas Of Satisfaction

Areas Of Satisfaction - craftsmanship. quality of work that Charlie/Steve/Jon organized.

Barnes Custom Builders has exceeded our expectations with two projects that they contracted for us. This organization is made up of a highly skilled team that sets high goals in each individual’s area of expertise. They constantly strive to achieve the highest quality standards to deliver unequaled results. They have outstanding organizational and communication skills that are focused on completing the project on time

Types of work

Types of work - Extensive window replacement

Clean

Clean - Areas of the house that were not part of the project were sealed off and well protected.

Respectful

Respectful - Very professional

Quality Of Materials

Quality Of Materials - Barnes strive to utilize the highest quality materials

Quality Of Workmanship

Quality Of Workmanship - Impeccable. They are not satisfied until the customer is totally pleased

Problem Resolution

Problem Resolution - They strive to resolve potential issues before problems arise.

Value

Value - Barnes understands the quality/value equation

Work Done Right

Work Done Right - Excellent

Sales Knowledge

Sales Knowledge - We experienced problems issues with appliances that Barnes helped us resolve.

Design

Design - We worked with an architect. But Barnes shared their experiences that helped us elevate the project design

Recognized Excellence

Recognized Excellence - They are a very strong team who all play an important role to achieve excellence.

Areas For Improvement

Areas For Improvement - None come to mind.

Areas Of Satisfaction

Areas Of Satisfaction - All

Additional Comments

Additional Comments - I highly recommend Barnes Custom Builders.

Quality control was questionable (matching stone, proper caulking and sealing. etc.) Extras on bill were not pre-approved and were ot removed when requested (Outside portable toilet was completely unnecessary, but non-negotiable.)

Quality Of Workmanship

Quality Of Workmanship - Perfectly cut the trim boards!

Honesty and integrity are expected by me --- found lacking at Barnes. They failed to obtain proper permits before completing work. When brought to their attention they took over three weeks to clear up what could have been done in a few days - causing me to miss my closing date.

It was a pleasure working with Barnes Custom Builders employees. They were professional, knowledgeable, and always responded to my questions. The office staff was pleasant and friendly. The project manager, John Cave made working with him very easy and he provided a smooth flow to the project.

Types of work

Types of work - They remodeled my flooring, windows, and kitchen.

Schedule

Schedule - Yes, as much as they could even though we had the virus to deal with.

Recognized Excellence

Recognized Excellence - John Cave was extremely helpful throughout the whole process. Lisa Layne in the office was very helpful as well.

Types of work

Types of work - replace sliding doors with fixed ceiling to floor windows in living room, replace hardwood floors in LR and replace a kitchen window.

Problem Resolution

Problem Resolution - Found a rotted floor joist and fixed it professionally with a minimum of disruption to the LR floor

Recognized Excellence

Recognized Excellence - Jon the PM on my job was very knowledgeable, professional, organized and personable.

Areas Of Satisfaction

Areas Of Satisfaction - Incredible quality work on the window install and the hard wood floor replacement

The quality of the the work exceeded our expectations. Strong communication skills. Tradesmen and management team were highly professional and courteous.

Types of work

Types of work - Window replacement

Clean

Clean - At the end of each day, tools were stowed neatly. Work area was broom swept clean.

Communication

Communication - The website and software detailing the scope of the project allowed us to be fully engaged.

Quality Of Workmanship

Quality Of Workmanship - Outstanding

Trusted contractor

Recognized Excellence

Recognized Excellence - Jon, Dave, Charlie - Whole Team

Areas Of Satisfaction

Areas Of Satisfaction - Exceptional workmanship

Recognized Excellence

Recognized Excellence - Jon Cave was an excellent Project Manager!

Recognized Excellence

Recognized Excellence - Jon Cava - excellent communicator!

Types of work

Types of work - Built screened in porch, replace gutters, remove shed, paint front door/overhang, under porch waterproof area created

Quality Of Workmanship

Quality Of Workmanship - really solid work. :-)

Areas Of Satisfaction

Areas Of Satisfaction - Responsiveness, professionalism, craftsmanship

Additional Comments

Additional Comments - We also appreciate their taking away the few extraneous cement blocks

Professional, excellent communication, creative and top quality products.

Areas Of Satisfaction

Areas Of Satisfaction - Customer Service, cleanliness.

Great professional and reliable service, superior quality workmanship.

Areas Of Satisfaction

Areas Of Satisfaction - Flexibility

Additional Comments

Additional Comments - Would work with them again and highly recommend to others

Recognized Excellence

Recognized Excellence - Jon Cave

Areas Of Satisfaction

Areas Of Satisfaction - Communication

Recognized Excellence

Recognized Excellence - Jon Cave managed our project very effectively. He was professional, courteous, and proactive.

Areas Of Satisfaction

Areas Of Satisfaction - We were more than satisfied with every aspect of the job

very professional and response to any questions was immediate

Recognized Excellence

Recognized Excellence - Everyone was great to work with... Nick, Erika, Dave

Additional Comments

Additional Comments - Would absolutely recommend them for any project and would use them again.

They have extremely high standards. Living through the interior and exterior renovation, they made it as easy as possible to coexist with the workers.

Clean

Clean - They used ramboard to protect the hardwood floors throughout; cleaned up after themselves days' end and conclusion of each stage.

Quality Of Materials

Quality Of Materials - Charlie required the carpenter to make an adjustment when he did a walkthrough to inspect the interior work.

Expertise

Expertise - They are fluid; they consulted with us each step of the way and accommodated our requested add-ons that doubled the original project in a timely fashion.

Schedule

Schedule - There were unavoidable delays (inclement weather, our request for additional work) but we always knew who to expect and when to expect them to show up. They made adjustments to keep the project moving forward and on schedule.

Value

Value - You get what you pay for.

Recognized Excellence

Recognized Excellence - Every person who worked on the house was pleasant, polite, and courteous. Project manager, Jon Cave, has been professional throughout.

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - All were met; general coordination, customer service and ability to adjust to and manage add-ons seamlessly were areas where they went above and beyond.

Respectful

Respectful - Always!

Communication

Communication - I felt that Builder Trend was leaned on a little too heavily

Areas Of Satisfaction

Areas Of Satisfaction - The work is beautiful and all the guys were excellent, skilled and very nice.

Recognized Excellence

Recognized Excellence - Dave

Areas Of Satisfaction

Areas Of Satisfaction - Quality and candor about what it would take.

Lead Source

Lead Source - Did prior work

Top notch company. Very professional , clean , and hard working. Very high quality work. A pleasure to work with.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with their professionalism.

Lead Source

Lead Source - I heard about Barnes Custom Builders through another contractor.

Professional, responded to all issues promptly, when there was a problem followed through until the problem was resolved. Would recommend highly and use again for any projects small or large

Areas Of Satisfaction

Areas Of Satisfaction - Their reliability and commitment to things being done right

Staff was friendly, knowledgeable and did great work. Good company to work with.

Areas Of Satisfaction

Areas Of Satisfaction - I felt that they were personal and they addressed issues professionally.

Recognized Excellence

Recognized Excellence - Jamie Matthews

Areas For Improvement

Areas For Improvement - Prepping the site completely- anticipating minor details that delay project.

Areas Of Satisfaction

Areas Of Satisfaction - Aesthetic quality, overall great job.

Lead Source

Lead Source - Charlie and Dave,were at my front door one day , not very long after i had purchased 28 drift rd. I realized I had gotten into a huge project, which at the ripe old age of 85 years old, it was a gift from heaven ,young, strong,full of energy--------The Barnes Custom Builders-----------

We are thrilled with our new kitchen! Barnes was a pleasure to work with and the quality of the work was outstanding. They were quick to resolve any issues that came up and made sure we were happy with the result. Erika was a huge help with the design, communicating with us daily and sending pictures along the way. We will use them again!

Areas Of Satisfaction

Areas Of Satisfaction - Appreciated the initial detailed proposal and explanation of costs. Working with us to get to our budget.Having Erika's help with decisions and being the point person at Barnes.Excellant resolutions to any problems.Very professional team.

The work was completed on time with 100 percent satisfaction!

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the quality of the work that was done.

Lead Source

Lead Source - I heard about them from a prior customer of theirs.

Additional Comments

Additional Comments - If any future work is needed I will definitely be considering Barnes Custom Builders!

Areas For Improvement

Areas For Improvement - I fell that the busyness of the company fell short of my expectations. If I had another job for them, I would have to be on a wait list to get it done.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the communication as the crew worked. I always knew what was going on.

Lead Source

Lead Source - I had three referrals and interviewed all three and Barnes Custom Builders got my business.

Additional Comments

Additional Comments - My experience was good and if need be, I would use Barnes Custom Builders again.

Areas For Improvement

Areas For Improvement - Barnes custom builders never fell short of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - I was especially pleased with the level of communication that occurred during our projects. I was always made aware of any possible Issues and changes, and all were resolved to my complete satisfaction. All workmen were very skilled and very accommodating.

Lead Source

Lead Source - I heard about Barnes through my long-time painter who had done projects with members of the Barnes team. He had recommended them highly.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied because the work is phenomenal.

Lead Source

Lead Source - I heard about Barnes Custom Builders through a friend.

Areas Of Satisfaction

Areas Of Satisfaction - Erika was a great communicator! I really enjoyed working with her and she made the whole experience feel very personalized. BCB always made time to meet with me whenever needed and were very responsive. My house looks wonderful - I am very pleased with the final result - thank you guys!!

Lead Source

Lead Source - Charlie and I used to build snowmen in the winter as kids - he is still building after all these years!

Highly recommend Barnes Custom Builders. They have completed two projects. Staff are professional and a pleasure to work with ... they are responsive, plan the work well, and stayed on track and on budget. I would not hesitate to use them for future projects.