Bercher refused to repair major cracks in the Patio concrete. Offered to Caulk it and not repair. They did compensate with a $1,000 check. Sod was very poor quality. When replacing some dead SOD, they replaced patched with wrong grass. I had to have yard re Sodded at my own expense. Windows are very poor quality. Already having failures.

Overall Experience 1-10

Overall Experience 1-10 - 10

Problem Resolution

Problem Resolution - Rick did everything he promised to do.

Professional & Organized

Professional & Organized - The best and most professional walkthroughs and closing of our 8 homes we have purchased.

Additional Comments

Additional Comments - Even though this is a spec home it shows like a custom home and we love the features. Rick has been a great help from the punch list items to anything I’ve had a question about this far.

Better Service

Better Service - I don't think it can get any better service than this

Areas For Improvement

Areas For Improvement - Beyond satisfied with the quality of work and services provided

Additional Comments

Additional Comments - Overall our experience with Bercher Homes, was extraordinary this home far exceeded our expectations Team Wilson's are extremely blessed, and our Retirement home truly rocks. From working with Jennifer to Chris, who made this process seamless, a special acknowledgement of Chris, who is a true professional but a even better person thank you for being available to address all matters and concerns. The Bercher organization definitely benefits with you being a teammate.

Overall Experience 1-10

Overall Experience 1-10 - 10

Additional Comments

Additional Comments - Suzette and I, have now been in our home for 2yrs, and we are just as pleased with the service we received the day of our closing. Bercher is a topnotch organization and we are pleased to have partnered with them, from the quality of the home, and the responsiveness is first class.

Communication

Communication - The communication was clear and concise, this purchase was done, while my wife and I were stationed in Missouri. So the phone calls, emails, and video conferences were vital very pleased with the communication piece.

Construction Quality

Construction Quality - The quality work by Mr. Chris and his team is beyond reproach, Bercher Homes are beautiful and simply amazing the level of details are unmatched.

Additional Comments

Additional Comments - My wife and I true believers that Bercher Homes, are superbly built, beautiful craftsmanship and architectural designs are magnificent.

Problem Resolution

Problem Resolution - Bercher Homes responds quickly and very professionally.

Overall Experience

Overall Experience - Angie Reuter, Rick LaBarbera, Thomas Mccormick provided exceptional customer service. From the initial build/design to the warranty work, our best interest and concerns were truly a priority with every interaction with either one of them.

Areas Of Satisfaction

Areas Of Satisfaction - Our expectations were exceeded in all interactions.

Bercher is a Five Star builder. This is my ninth new home, no builder compares to this Company. Every phase of construction has been outstanding. Their design department is the best, product offerings are great, and our designer was so helpful offering her professional expertise. She made the process a success and it was fun. Everyone we have dealt with at Bercher has been great. Our project manager is on site every single day, he is experienced and makes sure every step of construction is complete and correct. He is on top of every phase and truly wants us to be a happy with the home.

Overall Experience 1-10

Overall Experience 1-10 - A big 10, very happy, they are the best.

The quality of Bercher Homes is second to none! Owners, supervisors and staff are so good at making sure every detail and follow through is the best a new or seasoned home buyer could hope to find. They make buying a home from them a pure joy!

Overall Experience 1-10

Overall Experience 1-10 - Definite 10

Areas For Improvement

Areas For Improvement - All expectations were met and surpassed.

Areas Of Satisfaction

Areas Of Satisfaction - Every detail was best it could be.

Overall Experience 1-10

Overall Experience 1-10 - 10

Additional Comments

Additional Comments - Really great experience

My wife and I have recommended friends to consider Beecher Homes.

Responsive Design

Responsive Design - The floor plan we selected meets all our need.

Communication

Communication - Yes. Rick Labarbera was extremely professional and courteous throughout the build process. He was very knowledgeable addressing all of our questions and concerns.

Overall Experience 1-10

Overall Experience 1-10 - Our experience has been a 10. Rick has and was a great pleasure to work with.

Overall Experience 1-10

Overall Experience 1-10 - 10

Employees & Subcontractors

Employees & Subcontractors - All we had contact with were very professional and courteous.

Overall Experience 1-10

Overall Experience 1-10 - 10

Additional Comments

Additional Comments - Thank you for building a beautiful home!

Areas Of Satisfaction

Areas Of Satisfaction - I love the plan design and the builder finished construction as promised.

Overall Experience 1-10

Overall Experience 1-10 - 10

Overall Experience 1-10

Overall Experience 1-10 - 10 First class builder

Employees & Subcontractors

Employees & Subcontractors - Chris is amazing!

After the experience I had with building my personal home with Bercher, I would not recommend them as a builder.

After moving to the Atlanta area in 2020, we quickly realized that Bercher Homes was one of the top builders in the area. The quality and attention to detail is outstanding. We are very happy with our home and would purchase again from them.

I would definitely recommend Bercher Homes! We had an amazing experience experience with everyone involved. Bercher Homes quality and attention to detail is top notch. They also have fantastic floorplans that make great use of all the square footage and maximize storage and space where it matters most. It was a very easy choice for us to choose Bercher.

Additional Comments

Additional Comments - We loved our experienced and have told many people about it and Bercher Homes.

Recognized Excellence

Recognized Excellence - The design consultant was fabulous. She created a work of art, and I feel blessed that I get to wake up every day to this art. We broke down the designs into stages, and that was very helpful. It can get overwhelming trying to pick out different things. She creates something beautiful, and I am appreciative of her expertise in guiding me. I appreciate the owner of the company sending out an email during COVID to let us know that they were dealing with logistic shortages with supply. He explained why some homes would be late being built, and I am grateful that he took the time to be open and honest about the challenges the company was facing.

I love my Bercher home!

Areas Of Satisfaction

Areas Of Satisfaction - The overall product is amazing. All of our friends love our home. The craftsmanship is superior to other builders.

If I ever had to build again, I would look for a Bercher Homes development. First Class!

Construction Quality

Construction Quality - Topnotch! Workmanship on special things like the opened staircase was first class.

Options

Options - Better than just satisfied. Very flexible build team.

Trust

Trust - They never missed on a promise!

So flexible and great to work with. Awesome team!

Referred Others?

Referred Others? - I’ve had several friends admire my new house and I’ve told them how easy the process was, and how much I trust Bercher Homes.

Overall Experience 1-10

Overall Experience 1-10 - A definite 10!

Areas Of Satisfaction

Areas Of Satisfaction - The pricing was VERY fair. The design of the house is great. All of Bercher’s employees have been great to work with. I trust Bercher implicitly!

Additional Comments

Additional Comments - Bercher is a great builder! It’s been very easy working with them.

Additional Comments

Additional Comments - I wanted to pass on a Thank you to the Bercher team. The overall process was smooth and we have been super pleased with the house. This is our 3rd house that we have built and this one has been far the best experience out of all three. Thank you to everyone that made that happen. Especially getting in the house 2 weeks early to allow for our kids to start school on 1st day from their new home. A huge plus!!!