Distinctive Countertops were very conscientious with their work and are willing to bend over backwards to please the client. When a blemish was discovered, they were right on it to correct.

We are very satisfied with the end result.

Recognized Excellence

Recognized Excellence - Marcus in sales and the installers that were able to fit the countertop into an existing space with the tinest of gap. Amazing!

Areas Of Satisfaction

Areas Of Satisfaction - All areas.

Problem Resolution

Problem Resolution - The sink opening was cut too large and the install crew had to remove and replace the granite. We lost our plumber ;however, Distinctive Cabinets rescheduled a new piece of granite and we got back on track.

Recognized Excellence

Recognized Excellence - Megan bent over backwards to schedule the reinstall to fit our schedule.

Areas Of Satisfaction

Areas Of Satisfaction - The final installation was flawless.

Additional Comments

Additional Comments - We really appreciated the install crew They were polite,accurate and efficient.

Value

Value - I could have bought the counter for less at a few other places but had confidence in the quality and relationship at Distinctive.

Recognized Excellence

Recognized Excellence - Marcus was very patient with my lengthy decision making and price comparisons. Adam also was able to cut some cost for me so that i was able to do business with them rather than go elsewhere. Wanda was able to assist when Marcus was not available and is very welcoming.

Additional Comments

Additional Comments - I went to 8 places looking for the best product and service. I found it when I stopped in at Distinctive counter tops & Cabinetry!

Recognized Excellence

Recognized Excellence - Wanda and Tandy

Areas Of Satisfaction

Areas Of Satisfaction - Were accommodating to my schedule and had a quick turn around from template to install.

Recognized Excellence

Recognized Excellence - Both Adam and Megan were great

Areas Of Satisfaction

Areas Of Satisfaction - I though they were very prompt.

DC did an outstanding job. Travis was very helpful with our selections and gave quotes on many pieces. He also communicated with us on every question we had. Megan scheduled our installation and then communicated with us about our project and made things work out with the challenges presented in getting the countertops upstairs and around corners. The men delivering, carrying and installing the countertops were professional. Top notch business!

Areas Of Satisfaction

Areas Of Satisfaction - Communication was key and they did an outstanding job.

Very professional and knowledgeable from sales to installation.

Problem Resolution

Problem Resolution - Had no problems at all.

Recognized Excellence

Recognized Excellence - The laser guy and the installer. Very efficient and friendly.

Recognized Excellence

Recognized Excellence - Adam and Val - great service and communication

Areas For Improvement

Areas For Improvement - none

Areas Of Satisfaction

Areas Of Satisfaction - Seamless from start to finish

Additional Comments

Additional Comments - Will return for future needs

Recognized Excellence

Recognized Excellence - The lead installer was very good. Unfortunately forgot his name, but he is 21 years old with dark hair.

Quality Of Materials

Quality Of Materials - Beautiful granite!

Quality Of Workmanship

Quality Of Workmanship - The granite counter tops are beautiful and I am very happy with the quality of workmanship and deserves 5 stars however when the installers were discussing who would create the divots for the metal support in the corner of the cabinet, they didn't sound confident that they could do it. The end result is just ok and not as clean or precise as I'd like and I wish I had gone with a L shaped metal support but since it's under the counter top, it is not visible unless on the ground looking up hence why I've rated this a 4 star.

Problem Resolution

Problem Resolution - One area wasn't caulked so I called and it was resolved quickly and to my satisfaction.

Schedule

Schedule - Yes. I had to make changes to the schedule and they were accommodating and fit me in.

Recognized Excellence

Recognized Excellence - Everyone was pleasant and easy to work with. The job went smoothly and I am very happy with the final outcome. The seam which is curved is barely noticeable and they designed where to put the seem with thought.

Areas Of Satisfaction

Areas Of Satisfaction - When I first asked for a quote, Marcus was very quick to respond. The sales staff were very helpful and patient as I tried to decide which counter top to choose. They even offered to have me see a counter top installed at a job site to get a better idea. They added on a laundry counter top a week before install and they were able to accommodate this and install it at the same time as the kitchen counter top. They worked with me to get this done in a short amount of time and I am very happy with the final product.

Additional Comments

Additional Comments - I was especially impressed that they were able to do a one week turn around from measure to install. Other local companies quote up to 3 weeks. Once you are ready for measure, you are ready for the counter tops so it is very nice to not have to wait that long.

Recognized Excellence

Recognized Excellence - Bruce, who conducted the measurements, was especially helpful and informative.

Areas Of Satisfaction

Areas Of Satisfaction - We were very pleased with all phases of the purchase and installation.

Additional Comments

Additional Comments - We will not hesitate to recommend Distinctive Countertops to anyone who asks.

Recognized Excellence

Recognized Excellence - Marcus was good to work with. Tyler was very nice and explained care of countertops etc.

Additional Comments

Additional Comments - Thank you for working with me on such short notice, and for getting the job done so quickly. The counter tops look great!

Friendly service. Installers were efficient and professional

Communication

Communication - Exceeded expectations.

Problem Resolution

Problem Resolution - There were no problems

Recognized Excellence

Recognized Excellence - Adam and his installers.

After doing our master bath using another business, we decided to have Distinctive Countertops and Cabinetry do our kitchen remodel. The service was excellent and we are more than pleased with our beautiful granite work.

Quality Of Workmanship

Quality Of Workmanship - We had an issue with a seam that was not finished quite as well as it could have been.

Problem Resolution

Problem Resolution - The issue was addressed and we were told that if we wished further work done, that it will be done to our satisfaction.

Recognized Excellence

Recognized Excellence - Marcus was very knowledgeable and was a great help in putting our project together. Calls were returned promptly and questions followed up on and answered.

Areas Of Satisfaction

Areas Of Satisfaction - We were impressed with the professionalism on the staff,

Design

Design - Our kitchen countertops met our expectations.

Additional Comments

Additional Comments - Everyone was great to work with!

Recognized Excellence

Recognized Excellence - The reason I picked you was because of Adam. He is genuinely interested in finding out what we needed and wanted and was very receptive and communicated lots

Areas Of Satisfaction

Areas Of Satisfaction - It's great to work with a company that when there is a little glitch that needs fixed, they just fixed it quickly and it created no drama for either of us

Recognized Excellence

Recognized Excellence - Wanda

Additional Comments

Additional Comments - Thank you! I am very pleased with the granite top. It’s quite lovely. :-)

Recognized Excellence

Recognized Excellence - the installers where so kind and very friendly and showed us stuff about the granite and the care of it too.

Areas Of Satisfaction

Areas Of Satisfaction - just all around great place