Areas For Improvement

Areas For Improvement - All went well

Areas Of Satisfaction

Areas Of Satisfaction - Customer service and closing crew were great

Have already recommended

Areas Of Satisfaction

Areas Of Satisfaction - Very customer focused and knowledgeable. Subcontractors were all good. Their process seems to be organized and internal communication appears to be solid

Recognized Excellence

Recognized Excellence - I like Tara, Mike, and Matt all good

Areas Of Satisfaction

Areas Of Satisfaction - We are extremely pleased with the final product. The sales cycle was excellent and the 3-D design was an amazing tool to help us really picture it. The installation was as expected with just a 2-3 weeks delay due to contractors and another 1-2 weeks due to weather. Not bad at all. I am very happy with the end result and am would be a reference for any future prospective customers.

Recognized Excellence

Recognized Excellence - Mike Santel's service has been excellent. He makes himself available and replies quickly to questions. I believe he goes above and beyond expectations in providing service. Thank you!On the contractors side I was impressed with Matt Nelson and Jason Haddigan.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the staff and quality.

Recognized Excellence

Recognized Excellence - I would like to recognize Mike. He was exceptional.

Current Referrals

Current Referrals - I have already given your name to several people, one who you are currently working with

Areas Of Satisfaction

Areas Of Satisfaction - We were completely satisfied and impressed with the level of professionalism and expertise from all of the staff at Easton. From our initial consultation down to the start up, Easton staff was knowledgeable, pleasant and honest.

Areas Of Satisfaction

Areas Of Satisfaction - I am the most satisfied with the design and the installation. It was all great and it looks beautiful.

Areas Of Satisfaction

Areas Of Satisfaction - They did meticulous work and the product came out beautiful. They worked with me well through the design stage. When I called with issues they was out the very next day.

Areas Of Satisfaction

Areas Of Satisfaction - Easy to work with and understood our needs and expectations.

Recognized Excellence

Recognized Excellence - Dave Hobaica was extremely responsive whenever there was a concern and couldn't have been easier to work with. We also thought Mike Hinchey from Guerrinis was spot on with his design and always provided great suggestions based in our need.

Additional Comments

Additional Comments - Thanks for the great work! We have been really enjoying it this summer.

Recognized Excellence

Recognized Excellence - Dave is responsive and understands the customers needs. Jim in the Walpole store is very helpful.

Professional & Organized

Professional & Organized - I would give you a 5 if I could!

Recognized Excellence

Recognized Excellence - I would like to recognize Dave for his exceptional service, he was great. All of the people we interacted with were really terrific.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the overall job. Everything went perfect.

Recognized Excellence

Recognized Excellence - I would like to recognize the owner, he was very professional.

Areas Of Satisfaction

Areas Of Satisfaction - Great communication, quality and value.

Additional Comments

Additional Comments - Enjoying the pool very much anf looking forward to recommending Easton Pools

Areas Of Satisfaction

Areas Of Satisfaction - What stands out to me the most is that for a job of this size and because we made several last minute changes, there were bound to be some issues. When an issue did come up it was addressed immediately.

Areas Of Satisfaction

Areas Of Satisfaction - Dave did a great job explaining the process and what to expect as well as what our budget should look like even for things beyond just the pool. This was extremely helpful.

Recognized Excellence

Recognized Excellence - Terry did a nice job with the education on how to care for our pool and all the other important in doc training elements.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied that from day one to the end there was someone there to help me and answer any questions I had.

Recognized Excellence

Recognized Excellence - I would like to recognize Mike in service, Tara in marketing, Dave the owner, the office staff, Tyler and the guys who tested my water, and Matt in service for their exceptional service. The entire staff works together as team, and I really like the size of the company and that I get to know the employees.

Recognized Excellence

Recognized Excellence - Mike Santell is fantastic. The guy who showed us how to work everything is also great.

Sales Knowledge

Sales Knowledge - From start to finish and every step along the way, there was constant communication. I was never in doubt of where we were in the project and what timing was to completion.

Areas Of Satisfaction

Areas Of Satisfaction - Having never owned a pool, I was pleased that time was spent to go over the multiple options and spent on educating me to what was available. Post sale, every interaction with them is positive. From the opening and closing of the pool, occasional service call and interactions with the stores, I am always left feeling positive. They work real hard and being attentive and definitely work hard at keeping your business and showing their appreciation for being a valued customer.

Additional Comments

Additional Comments - All in all a classy, well run, well organized, customer-centric company. They are a pleasure to do business with and recommend them every chance I get. AAA+++

Areas Of Satisfaction

Areas Of Satisfaction - They created the perfect pool for our home. There is no way I could have made all those decisions without help.

Recognized Excellence

Recognized Excellence - They are all very hard working and helpful

Areas For Improvement

Areas For Improvement - Really everything ran smoothly as far as timetables, materials, workmanship, etc. I kind of expected some delays just because of the nature of the job but we never had any. We even pushed them a bit at the end, so we could open the pool for a family party. They got it done.

Areas Of Satisfaction

Areas Of Satisfaction - All areas were above satisfactory. From our first meeting with Dave til the pool being filled. Everything was top notch. They worked one on one with our Landscaper and that was a concern of mine as far as time tables go, but never a delay. And I guess thats what was most satisfying, Dave & Easton really laid out a plan for us & it was followed to the T. This was a stress free project, not sure many people can say that.

Additional Comments

Additional Comments - I should mention the Retail staff as well is very knowledgeable & can help with any water issues you may be experiencing.

Areas Of Satisfaction

Areas Of Satisfaction - Clear timeline, providing options to select for stone, liner, pool equipment, etc. Also had terry come out and kick us off as far as the opening and he was awesome.

Areas Of Satisfaction

Areas Of Satisfaction - They were professional and curtious from start to finish.

Quality Of Workmanship

Quality Of Workmanship - We are very proud of our pool area. The results exceeded expectations.

Areas Of Satisfaction

Areas Of Satisfaction - The final product is amazing. Our raised beam effect and cabana are the best.

Areas Of Satisfaction

Areas Of Satisfaction - Having spent the past 18 months building a home I came into contact with many sub contractors. Easton was by far the most professional and responsive among all of the companies that I dealt with.

Areas Of Satisfaction

Areas Of Satisfaction - These guys are great. I'd definitely hire them again. They did an outstanding job. They finished a pool from start to finish in 5 weeks. Easton Pools is the best.

Recognized Excellence

Recognized Excellence - The whole crew was great. Dave, the owner, was outstanding.

Areas Of Satisfaction

Areas Of Satisfaction - I am most satisfied with Dave, the owner and Terry, who showed us how to open and care for the pool.

Recognized Excellence

Recognized Excellence - Terry and Dave provided exceptional service.

Areas For Improvement

Areas For Improvement - We were completely satisfied with install and service

Areas Of Satisfaction

Areas Of Satisfaction - Timetable was right on schedule and we could keep subcontractors on time

Recognized Excellence

Recognized Excellence - The complete staff from receptionist to water del person where great

Areas For Improvement

Areas For Improvement - They have yet to fall short in expectations, they have met all goals in which we had laid out prior to the project starting

Areas Of Satisfaction

Areas Of Satisfaction - They where willing to step out side the box to give there personal opinion in what was a difficult lay out, making the process a bit smoother

Recognized Excellence

Recognized Excellence - The attention to detail in which Dave an Mike took in my back yard before we even began to dig the pool was above and beyond my expectations

Additional Comments

Additional Comments - Dealing with Easton Pool has become as easy as calling on a friend to give you a hand. They made us feel like we where there only project at that time, Tim

Areas Of Satisfaction

Areas Of Satisfaction - The quality of the work was great.

Areas Of Satisfaction

Areas Of Satisfaction - I wasn't there for the insttallation, but I was very satisfied that the job was not drawn out. They had plenty workers on hand to complee it and I was very appreciative of that.

Areas Of Satisfaction

Areas Of Satisfaction - The quality of the liner is excellent as is it's appearance. Also, the job proceeded quickly and smoothly.

Areas Of Satisfaction

Areas Of Satisfaction - The time table was correct, and you can't beat that!

Recognized Excellence

Recognized Excellence - Matt, who helped us, provided exceptional service.

Recognized Excellence

Recognized Excellence - I would like to recognize Matt from the liner department and all of the retail store employees for their exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - They were great. The construction crew did a quality job.

Areas Of Satisfaction

Areas Of Satisfaction - We were happy in all areas. The pool looks great and we liked how they came in town to fix everything.

Additional Comments

Additional Comments - Great work and experience, thanks a lot guys.. Rich Cowen Vista Group Inc. Marthas Vineyard

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the sales presentation, and the beginning of the installation.

Recognized Excellence

Recognized Excellence - I would like to recognize Dave Hobaica.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with their personalities. It was nice dealing with them.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the quality of the work, and their communication.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied that the look of the pool is better than I thought it would be.

Recognized Excellence

Recognized Excellence - Dave - he was great to work with, provided the proper advice and recommendations when needed, was a trusted advisor throughout the project

Areas Of Satisfaction

Areas Of Satisfaction - I was very satisfied with the professionalism of the company and happy with the end results. The whole things went very smoothly. I am most satisfied with appearance, because I have not been able to use the pool yet.

Recognized Excellence

Recognized Excellence - I would like to recognize Dave. He was very professional and watched his people work. The crew really worked together and used team work. They all did their jobs and did not get in each other's way. Clearly they knew what they were doing and that was impressive.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with their responsiveness. Easton Pool & Spa's communication was really good and they were very responsive whenever I had a question or problem.

Recognized Excellence

Recognized Excellence - I would like to recognize Dave for his exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - The whole experience was very good. We are happy with everything. We are most satisfied with the design and how they worked with me and my ideas, and assisting in that.

Recognized Excellence

Recognized Excellence - I would like to recognize Dave for his exceptional service.

Additional Comments

Additional Comments - Exceptional company. I would recommend them to anyone who needs a pool.

Areas Of Satisfaction

Areas Of Satisfaction - Impressed by their ability to maintain a tight schedule and work efficiently in terms of getting what they needed from me.

Areas Of Satisfaction

Areas Of Satisfaction - The employees I interacted with were professional and helpful from the project lead to the service manager to the gentlemen that work in the retail store in Easton. Dave H., the project lead was very responsive and accommodating to my numerous requests, questions and just general inquiries no matter how much of a pain I was. He made available other pools. patios and various design elements for me to see which allowed me to make informed decisions.

Areas Of Satisfaction

Areas Of Satisfaction - The whole experience was pleasant.

Sales Knowledge

Sales Knowledge - Dave from Easton Pool and Spa was fantastic! We told he him what we would like and gave him our budget. Dave discussed things that would and wouldn't work, tweaked our plan and made it work within our budget.

Installation Crew

Installation Crew - The crew was at my house when they said they would be and did what they said they were going to do.

Areas Of Satisfaction

Areas Of Satisfaction - I was happy with the entire process. I have a small yard with difficult access, but Easton Pool and Spa made it work. I am delighted with the finished product!

Recognized Excellence

Recognized Excellence - Everyone at Easton Pool and Spa does a great job!

Areas Of Satisfaction

Areas Of Satisfaction - I have never had an in-ground pool, so the company was great with teaching me how to clean and take care of it. Their maintenance and service departments are amazing.

Recognized Excellence

Recognized Excellence - Michael our service guy was great.

Additional Comments

Additional Comments - I think they are a great company!