The service was excellent. The people I dealt with were courteous and good.

When we decided to add solar panels to our home, we contacted four solar companies for quotes. The EGT Solar system was the only system that was battery ready. We spent several days researching all panels and components included in each quote. The data indicated that EGT Solar's panels were higher quality and had less efficiency loss over time. However, where EGT Solar really excelled was in their attention to detail and quality customer service. They are simply second to none.

EGT knows Solar, if you are looking to make the right choice, EGT is it.

EGT Solar staff has been pleasant to work with. Even through an equipment issue, they are working hard to fix it and have been good about keeping in touch with me.

Areas Of Satisfaction

Areas Of Satisfaction - They explained things, the process and the options very well.

Recognized Excellence

Recognized Excellence - I would like to recognize everyone that I came in contact with, they were all good.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded my expectations as far as their workmanship and communication.

Additional Comments

Additional Comments - I researched 3 or 4 solar energy installers and they were the best.

They were very easy to work with, and they answered my questions in a prompt and timely manner. They also kept the area clean while they did the work.

Recognized Excellence

Recognized Excellence - I would like to recognize David for exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - They met my expectations in all areas, they are an excellent company to work with.

EGT is a local solar panel installer that uses good quality equipment and has the expertise to put together a well designed system. They do have some issues with internal communication, so if you're wanting something additional/different than their standard done, they may agree to something and then forget about it or not follow through on it. I had a difficult time figuring out what their standard equipment install looked like as each person at EGT seemed to have a different idea of how the system would be put together. Their work crews were pleasant to interact with and work well together. There were some minor issues during the install that could have been avoided if they would slow down a little and ask more questions. The city inspector asked them to fix a few of these things and they were prompt about taking care of it. The other item involved a poorly placed roof jack, which they were able to fix later with black jack.

Recognized Excellence

Recognized Excellence - Bryan Lawley, the president of EGT, took the time to come and talk with us in person before signing the contract. He had a better understanding of the equipment that would be installed and how it worked than some of the competitors we had talked with.

Areas Of Satisfaction

Areas Of Satisfaction - The work crews worked well with each other and they were pleasant to interact with. They handled my confusion about what I was expecting reasonably well although I think it stressed both of us a bit and they really tried to help, but were limited in what they could do. The equipment that was installed is of good quality. I like the fact that EGT is a local company with their own work crews. They also did a good job handling the Idaho Power forms, the city permits, etc.

Areas Of Satisfaction

Areas Of Satisfaction - Solar panels installation was fast and efficient.

Recognized Excellence

Recognized Excellence - Easy to work with and communication was awesome. I really enjoyed speaking with David White and Rob Black

Areas Of Satisfaction

Areas Of Satisfaction - Information and education was honest and non-aggressive in pushing a sale. I appreciated how they worked within my budget and was able to install right away after permitting.

Recognized Excellence

Recognized Excellence - Jed the installation site manager and Rob black the VP. They were fantastic, patient and detailed.

Additional Comments

Additional Comments - It all went very smooth.

Just a little disappointed they wasted some time with the wrong type inverter system after I told them our cell service was unreliable. The Idaho Power Rep drove up from Payette and wasted his time and their money because of it. I hope EGT will be more careful in rural areas and where cell coverage is spotty or unreliable.

Types of work

Types of work - Very knowledgable and professional.

Clean

Clean - Very impressed.

Value

Value - I did not shop around very much. Went with the recommendation of a friend and the way Mr. Lawley communicated with me. Feel good about it.

Recognized Excellence

Recognized Excellence - I really liked all the guys that came out to the house. They were enthusiastic about what they do, friendly and efficient. I was particularly impressed when Posha came out to the house to do work on the inverter but also took the time to inspect the roof panels and even get up on the roof to insure all was as desired.

Areas Of Satisfaction

Areas Of Satisfaction - Communication was excellent and work efficiency very impressive.

Additional Comments

Additional Comments - Thank you. Especially thank you for pioneering this field here in Idaho. The Earth needs more of you.

The installation was on time and professional.

Recognized Excellence

Recognized Excellence - The whole crew at the Elk Creek, Fairfield, installation were truly great. I hope we can do another project together.

Professional & Organized

Professional & Organized - Really felt like they had done this before and everything installed and got turned on with precision.

Areas Of Satisfaction

Areas Of Satisfaction - I ask a lot of questions. EGT made sure I understood before I bought.

Additional Comments

Additional Comments - Thanks for taking the time to answer my questions.

Recognized Excellence

Recognized Excellence - Whole team was excellent and professional.

Additional Comments

Additional Comments - Thanks for the quick turnaround and good work.

Recognized Excellence

Recognized Excellence - They all did their job.

Areas Of Satisfaction

Areas Of Satisfaction - Everything went well.

Additional Comments

Additional Comments - They did exactly as they were asked and everything is great.

I have used EGT Solar several times and they are always great to work with.

Communication

Communication - 10

Recognized Excellence

Recognized Excellence - I would like to recognize the electrician that came down. Brian was also amazing to deal with.

Areas Of Satisfaction

Areas Of Satisfaction - They met my expectations in all areas. They are good at what they do. They were in and out, cleaned, and then were gone.

Additional Comments

Additional Comments - I would recommend them to anyone. I have used them a few times and they did an amazing job. They always do.

Recognized Excellence

Recognized Excellence - All of them were really good. Jed was very detailed on explanations and service.

Areas Of Satisfaction

Areas Of Satisfaction - EGT Solar met my expectations in all areas.

Schedule

Schedule - Absolutely, 5. I actually got mine ahead of time.

Recognized Excellence

Recognized Excellence - I'd like to recognize my salesman Dan Staples and Rob--and also, the two main installers; I think one was Jeb. They were all very nice, friendly, and professional.

Areas Of Satisfaction

Areas Of Satisfaction - The time frame they got the whole grid installed sooner than I could make the money for the down payment. Rob at the office gave me a whole extra week; I didn't pay them until a week after the job was installed, up, and running, so I thought that was pretty cool.

Recognized Excellence

Recognized Excellence - Great customer experience working with EGT and getting the system installed

Recognized Excellence

Recognized Excellence - Rob Black

I had three solar companies come to give me an estimate when I was looking to resolar and hands down, by far, the representative for EGT Solarblew them out of the water! Their knowledge, portfolio, and proposal that was put together was great. Eli came with everything. They had an answer for every question and, hands down, he represented RGT solar very well. I am very, very well satisfied!

Recognized Excellence

Recognized Excellence - Eli was the representative that came out and gave the proposal. He did an amazing job. ELi had so much knowledge about the store and my job and how it would turn out. The crew did an amazing job. They had the panels up by the first day. Everything about the battery went smooth from start to finish!

Areas Of Satisfaction

Areas Of Satisfaction - EGT Solar did amazing. They cleaned up on time. All of the employees were very professional. They answered my questions if I had any. EGT Solar did an amazing job. I really do believe that I picked the best solar company.

Recognized Excellence

Recognized Excellence - Jed Thomas did an excellent job as install project coordinator

Communication

Communication - 5+

Recognized Excellence

Recognized Excellence - Rob was fantastic to work with. He was very responsive and always had the information I was looking for. The installers were very polite, friendly and respectful. They did a great job.

Areas Of Satisfaction

Areas Of Satisfaction - Knowledge, friendly, clean, efficient.

Additional Comments

Additional Comments - I would recommend them and I do to anyone who asks about my solar install. They took care of all permits and dealing with the HOA.

Recognized Excellence

Recognized Excellence - Rob Black and everyone on the install crew were great.

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - They were able to deliver a more efficient layout with less panels that were higher quality and at a better price than competitors.

Very easy to work with. Very responsive to all communications. Local company so we felt good about that

Excellent company! Highly recommend.

Recognized Excellence

Recognized Excellence - Rob and his install team, great people to work with.

Areas Of Satisfaction

Areas Of Satisfaction - Rob did a great job communicating and working with us.

Areas Of Satisfaction

Areas Of Satisfaction - They were quick, professional, and got things done exactly when they said they would.

Recognized Excellence

Recognized Excellence - Rob

Areas Of Satisfaction

Areas Of Satisfaction - Rob's communication

Areas For Improvement

Areas For Improvement - EGT Solar did not fall short.

Recognized Excellence

Recognized Excellence - Austin and Jed

Recognized Excellence

Recognized Excellence - The team did a great job.

Recognized Excellence

Recognized Excellence - Bryan Lawry was always available to handle a quick text. Very pleased with the experience.

Quality Of Workmanship

Quality Of Workmanship - So far so good!

Recognized Excellence

Recognized Excellence - I appreciated the great attitudes of your workers.

Additional Comments

Additional Comments - I believe the company cares and is working to improve all areas they can.

WITHOUT HESITATION

Recognized Excellence

Recognized Excellence - Eli, JOSH AND TOTAL INSTALLATION CREW, AND BRYAN

Areas For Improvement

Areas For Improvement - NONE

Areas Of Satisfaction

Areas Of Satisfaction - ALL

Additional Comments

Additional Comments - VERY PLEASED AND SATISFIED

They've done exactly what they said they would do!

Recognized Excellence

Recognized Excellence - I would like to recognize Brian for his exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - EGT Solar exceeded my expectations with communication and they got the job done.

Recognized Excellence

Recognized Excellence - Brian who explains everything and stayed in communication with us.

Areas Of Satisfaction

Areas Of Satisfaction - excellent job explaining the finacial implications and preparing us for Idaho powers change in reimbursement and attempting to get us grandfathered into Idaho powers present reimbursement.

Recognized Excellence

Recognized Excellence - EVERY person I had contact with was exceptional.

Areas Of Satisfaction

Areas Of Satisfaction - EGT executed a very clean, attractive installation, with attention to the visual aspects and impact of every component - both interior and exterior.

Additional Comments

Additional Comments - Nice job! We're excited to see the generation results.

Areas Of Satisfaction

Areas Of Satisfaction - They got it done in the expected three days. Plenty of crew up here. Nice guys.

Attention to detail.

Recognized Excellence

Recognized Excellence - Steve Harrel

Areas Of Satisfaction

Areas Of Satisfaction - Top rated company that installs quality products. We love the solar attic fans in addition to our tracker.

Recognized Excellence

Recognized Excellence - Austin has worked hard on our behalf. Salesman Rob Black was good about answering questions in a timely, courteous manner.

Areas Of Satisfaction

Areas Of Satisfaction - Sales, service and warranty.

Additional Comments

Additional Comments - I only dealt with Rob during the installation process, but was extremely happy with the schedule they said they were going to hit and actually did. The work site was always clean and tidy when they left and so far no issues.

Recognized Excellence

Recognized Excellence - All the people I interacted with were pleasant and professional.

Recognized Excellence

Recognized Excellence - Rob Black and the guy who was the electrician on the project. I don't remember his name. excellent to work with

Areas Of Satisfaction

Areas Of Satisfaction - Got it done sooner than expected. Great people to work with

Recognized Excellence

Recognized Excellence - Jed. He was the best to communicate the schedule and what to expect.

Areas Of Satisfaction

Areas Of Satisfaction - Quality of workmanship!!

EGT Solar was very knowledgable, educated, prompt, proficient, and professional. I would and have recommended them to my friends.

EGT led us through the whole process, communicated everything happening, and the installers were awesome!

Recognized Excellence

Recognized Excellence - Steve was our sales agent, he personally helped get the system running since we were out of town at the time, and the install team was awesome.

Areas For Improvement

Areas For Improvement - Construction runs late, and that can be expected, I was hoping to get a phone call with the revised timing.

Areas Of Satisfaction

Areas Of Satisfaction - The conduct and friendliness of all the team. The beauty of the work, clean and nothing out of place.

Additional Comments

Additional Comments - I appreciated the way Steve was upfront with what to expect, how the progression would work, what they would do, and when we were expected to play our part. I was particularly appreciative that final payment was not due until the system was inspected and approved, not when the team was done installing. This insures that we would never be left with a system that doesn't work and waiting for the company and the county to battle out the issue. They are easily able to abide by this because they passed both inspections the FIRST time :) (County and Power Co.) Thank you EGT.

Recognized Excellence

Recognized Excellence - Logan and Rob both have been very engaged in clear communications on project schedule and issues

Additional Comments

Additional Comments - Thanks. It was a pleasure to work with EGT