I recently had gutters and ice cleats installed by Garvin. The work was excellent and they look great. I was told the materials were ordered and it would take 5 weeks. I believe the project was installed and finished in less than 4. Special recognition goes to Maria our contact person who kept us apprised throughout and made the entire process a pleasure.

Recognized Excellence

Recognized Excellence - All the workers were very well mannered and did their job well.

Areas For Improvement

Areas For Improvement - Nothing to report here. They didn't fail.

Areas Of Satisfaction

Areas Of Satisfaction - Time and expertise.

Additional Comments

Additional Comments - I would highly recommend them to anyone.

Recognized Excellence

Recognized Excellence - The boss, Mike.

Areas Of Satisfaction

Areas Of Satisfaction - The owner Mike resolved any issues that came up during the project in a timely manner.

Recognized Excellence

Recognized Excellence - Joe Martin, Steve Novak

Types of work

Types of work - Gutters as well

Recognized Excellence

Recognized Excellence - There was a leak after they put the roof on and the supervisor that came out to resolve that issue was very helpful.

Areas Of Satisfaction

Areas Of Satisfaction - They met my expectations in all areas.

Garvin Construction did a very good job. They were meticulous with how they placed the shingles. They are very good.

Recognized Excellence

Recognized Excellence - Glen Hooper went out of his way to do some extra special things and he did help me with some other problems.

Areas Of Satisfaction

Areas Of Satisfaction - The appearence is beautiful. This roof is good for 50 years. I am happy with the metal roof and the color. We will see how long it will last now.

The project manager, Jeff, was fabulous.

Types of work

Types of work - Metal roof, siding, and windows installed.

Recognized Excellence

Recognized Excellence - Jeff the salesperson, and Mike the finance guy. They were great, and Melinda stated she felt very well taken care of.

Areas Of Satisfaction

Areas Of Satisfaction - Jeff was very attentive to their needs.

Recognized Excellence

Recognized Excellence - Steve was great at rectifying some issues we had, and the two guys (apologies didn’t get their names) who came and fixed those problems were courteous and professional.

They were professional, did their job and they were friendly.

Recognized Excellence

Recognized Excellence - The individual that came to do the assessment was very knowledgeable and friendly. The individual that came to do the measurements was also very knowledgeable.

Areas Of Satisfaction

Areas Of Satisfaction - They met my expectations in getting the roof replaced.

Recognized Excellence

Recognized Excellence - Steve was good.

Areas Of Satisfaction

Areas Of Satisfaction - They did the job I expected them to do.

Types of work

Types of work - Gutters

Excellent work. Men installing roof courteous and finished in time that they said they would.

Types of work

Types of work - Gutters

Excellent job on metal roof installation and good overall price.

Recognized Excellence

Recognized Excellence - Jeff Laframboise, Area Manager, Tim Miller Job Foreman and his crew who installed the roof.

Areas Of Satisfaction

Areas Of Satisfaction - Roof installation and Communications.

Types of work

Types of work - Gutter installation

They were efficient, nice did a good job.

Recognized Excellence

Recognized Excellence - John was very nice.

Additional Comments

Additional Comments - I would recommend them.

Types of work

Types of work - Siding

Recognized Excellence

Recognized Excellence - The siding crew was great

Yes

Recognized Excellence

Recognized Excellence - Already submitted on signed document!!

Areas Of Satisfaction

Areas Of Satisfaction - efficient, fun courteous crew

Excellent people, time effective, professional, and great workers.

Types of work

Types of work - They put a new roof on.

Recognized Excellence

Recognized Excellence - The project manager (Steve?), he's not sure of his name.

Areas Of Satisfaction

Areas Of Satisfaction - They were there about 3 weeks before he was told, and got everything done very quickly, and professionally.

Additional Comments

Additional Comments - Great company, provided what he needed, and very professional. The crew was great, and they all knew what they were doing.

The roof looks great. Many nice comments from
the neighbors & friends passing by.

Respectful

Respectful - The three men employed where very professional. Knew their job and worked well together.

Quality Of Materials

Quality Of Materials - The material used seemed to be of a high quality. should last the forty years as promised.

Quality Of Workmanship

Quality Of Workmanship - As noted in Question four.

Expertise

Expertise - Yes they did.

Value

Value - Well satisfied with the price. Thought is was fair

Sales Knowledge

Sales Knowledge - John, My first contact was great. He agreed with my wants....

Recognized Excellence

Recognized Excellence - The three men who did the work. I was very happy with them. Asked a couple of favors & they went right along with me. !!!

Areas Of Satisfaction

Areas Of Satisfaction - When completed it made an outstanding show in the neighborhood.

Additional Comments

Additional Comments - Think I have said about enough....

Very satisfied.. was kept informed with each day's progress with photos and explanations of what was being done.

Problem Resolution

Problem Resolution - I was assured that any problems would be addressed. So far I haven't had any.

Recognized Excellence

Recognized Excellence - Mr Mahon explained the project very well and Glen and the other workers were great to deal with.

Areas Of Satisfaction

Areas Of Satisfaction - Explanation of what would be done and the the way the work was completed.

Types of work

Types of work - They also installed gutters.

Professional & Organized

Professional & Organized - They were very professional.

Recognized Excellence

Recognized Excellence - I would like to recognize Joe the roofer and Jeff the salesman. Also, Ellis got the project moving.

Areas Of Satisfaction

Areas Of Satisfaction - All of my expectations were met or exceeded.

Additional Comments

Additional Comments - We have a hold up at the insurance company and they are helping me with that.

Areas Of Satisfaction

Areas Of Satisfaction - The crew was very good and clean up was good

Recognized Excellence

Recognized Excellence - Chuck and crew

The job should have been done right the first time. Every time I addressed the problem the would apeas me by doing a quick fix which would not last. All I want is for my roof to be fixed the right way. I was under the impression that Garvin was a good and reputable company, I'm still waiting!!

Recognized Excellence

Recognized Excellence - Mike Novack and Joe who was in charge of the job

Every timeline they gave me was broken.

Recognized Excellence

Recognized Excellence - I would like to recognize the two men who did the roof.

Areas Of Satisfaction

Areas Of Satisfaction - They met or exceeded my expectation with the two men who put the roof on. They didn't even come down in the middle of a thunderstorm. I went out said they need to come down. They were really good workers.

Recognized Excellence

Recognized Excellence - All were very good

Areas Of Satisfaction

Areas Of Satisfaction - Time line

Problem Resolution

Problem Resolution - There were no problems.

Recognized Excellence

Recognized Excellence - I would like to recognize Jeff and Joe for their exceptional service. Jeff was very helpful and we had a nice rapport. Joe was the manager that came by and he was also very nice. He came to make sure that everything was being done properly and that I was satisfied.

Areas Of Satisfaction

Areas Of Satisfaction - They met my expectations because everything was done properly and well.

Recognized Excellence

Recognized Excellence - Robbie and Carl ran two very good teams. Everyone were professional and courteous.

Additional Comments

Additional Comments - I am very happy with the decision to use Garvin for my metal roof project. I feel confident in the materials, workmanship and reputation of the company and expect warranty, follow-up and longevity to be everything I was promised by all representatives of the company. Very Happy!

We are EXTREMELY SATISFIED with the QUALITY of work DONE !!!!! STEVE SHOLTIS on-site Project MGR was the BEST !!!!

Additional Comments

Additional Comments - (We were) a "little" skeptical about the project, at "FIRST" t, BUT ALL turned out BETTER than our expectations !!!! Would HIGHLY recommend GARVIN to anyone else !!!!

Respectful

Respectful - We caN'T PRAISE the On-Site Proj. MGR, STEVE SHOLTIS, enough !!! Competent, Truthful, Just the BEST to work with !!!!!

Quality Of Workmanship

Quality Of Workmanship - EXCELLENT Workmanship !!!!!

Problem Resolution

Problem Resolution - MINIMAL Problems BUT STEVE was able to handle any/all encountered problems !!!!!

Value

Value - VERY SATISFIED with ALL aspects !!!!

Recognized Excellence

Recognized Excellence - All of the CREWS were VERY COMPETENT BUT STEVE SHOLTIS, on-site MGR, was the BEST!!!!! (CaN'T give enough PRAISE) !!!!!

Areas For Improvement

Areas For Improvement - Just KEEP doing the same EXCELLENT work as was done for us !!!!!!

Areas Of Satisfaction

Areas Of Satisfaction - We expected a MOST COMPETENT ENEAVOR by ALL and were EXTREMELY SATISFIED with ALL aspects of the work !!!

Professional & Organized

Professional & Organized - AGAIN, THANKS && KUDOS to STEVE !!!!

Sales Knowledge

Sales Knowledge - John Mahon was our Sales Person. "Right on the "Money"" !!!!

Design

Design - Better than we thought it would be !!!!!!

Recognized Excellence

Recognized Excellence - Joe did a wonderful job he was very responsive and very communicative. He was constantly giving us updates as to what was going on.

Areas Of Satisfaction

Areas Of Satisfaction - I really liked Joe, he went above and beyond to make sure we were satisfied and he always kept a check on the guys.

Additional Comments

Additional Comments - The crew was a hundred percent good. Everything was great.

yes they cleaned up after the job was done

Recognized Excellence

Recognized Excellence - Joseph

Recognized Excellence

Recognized Excellence - I would like to recognize Mike for his exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded my expectations in the chimney area.

Recognized Excellence

Recognized Excellence - Everyone who we dealt with were great!

Areas Of Satisfaction

Areas Of Satisfaction - All areas.

I'm so pleased with my new metal roof. Garvin is a very professional company. All their workers are very well trained and competent.. They also did a great job cleaning up the site.

Areas Of Satisfaction

Areas Of Satisfaction - The quality of their work.

Recognized Excellence

Recognized Excellence - All of them.

Recognized Excellence

Recognized Excellence - Whoever parged my chimney did a beautiful job.

Additional Comments

Additional Comments - Overall I am very satisfied. The cleanup was exceptional and all in all, it was a good experience.

Poor Workmanship

Recognized Excellence

Recognized Excellence - George & Steve & the roofers were amazing. All of them great team!

Areas Of Satisfaction

Areas Of Satisfaction - All of it.

Additional Comments

Additional Comments - Great job! Great people! Already highly recommending.

Recognized Excellence

Recognized Excellence - Charles was the guy that finally got the job done for us. Straight up professional guy. Also Mike in financing was super efficient and professional.

I was not impressed with the crew that did the gutters, screws loose and pitch of the gutters were not great, also some corners leaked.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the time that it took for them to put the roof on. The workers were great. They kept working and did a good job.

Recognized Excellence

Recognized Excellence - I would like to recognize John Mahon for his exceptional service. He did a good job as a sales rep. I was able to get in touch with him and work things out to get them done.

Very satisfied overall. House looks new and the pricing was very competitive.

Quality Of Materials

Quality Of Materials - The materials seem very sturdy and the quality of the finish is very nice.

Schedule

Schedule - The schedule was more than satificatory

Value

Value - I shopped around and your pricing for metal was better than a competitor. You also beat some shingle estimates.

Areas Of Satisfaction

Areas Of Satisfaction - Pricing, and Overall response to my concerns.

I have given your number to many and explained to them to see for themselves what a beautiful job Garvin has done.

Communication

Communication - Steve kept us informed about all that was going on.

Professional & Organized

Professional & Organized - Very well organized and neat!

Sales Knowledge

Sales Knowledge - Jeff did a great job at setting things up and dealing with our insurance company. He was very knowledgeable and honest, which means a lot. Even the delivery man was courteous and kind!

Recognized Excellence

Recognized Excellence - Steve did a fantastic job of supervising the workers. He made sure everything was cleaned up and my residence was left the way they found it!

Areas For Improvement

Areas For Improvement - None that I am aware of.

Areas Of Satisfaction

Areas Of Satisfaction - Their Knowledge and expertise in performance.

Design

Design - Very much so.

Additional Comments

Additional Comments - We are very pleased with both the appearance and quality of our Garvin roof.We have received many compliments from neighbors nd passer bys. We HIGHLY recommend GARVIN TO ANYONE IN NEED OF A ROOF and told a lot of people about it. THANK YOU GARVIN!!!!!

Recognized Excellence

Recognized Excellence - I would like to recognize everyone for their exceptional service; they were all very nice.

Areas Of Satisfaction

Areas Of Satisfaction - They met my expectations.

Recognized Excellence

Recognized Excellence - I would like to recognize the foreman of the job.

Areas Of Satisfaction

Areas Of Satisfaction - Overall, they met every expectation I had.

Recognized Excellence

Recognized Excellence - Yes, Tom did a great job.

Areas For Improvement

Areas For Improvement - Garvin Construction did not fall short of any of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - Garvin Construction met all of my expectations.

Additional Comments

Additional Comments - ​Garvin Construction was wonderful to work with, professional, and completed in a timley manner.

Recognized Excellence

Recognized Excellence - Both crews roofing and spouting. Workers did a great job, they all seemed to work together well and were very polite. Also the office personal were very polite and able to answer our questions.

Additional Comments

Additional Comments - Would recommend your company to others

Areas Of Satisfaction

Areas Of Satisfaction - It is nice to have a new metal roof that is guaranteed to be leak-free for 40 years. It looks a lot better than our old roof. The roof installation was very quick. The installation team worked very well and efficiently together to get our large roof completed in essentially one long day.

Recognized Excellence

Recognized Excellence - Nick Patterson & the leader of the 4 man work crew that installed the roof.

Areas For Improvement

Areas For Improvement - none

Areas Of Satisfaction

Areas Of Satisfaction - most all

All the workers from Garvin Construction are very friendly and polite and answered any questions we had. Work was done in less than two days.

Areas Of Satisfaction

Areas Of Satisfaction - The time it took to have the roof put on, it was fast.