About this company
HomeMasons, Inc.
In the quarter-century, since 1993, the HomeMasons team has delighted hundreds of customers with successful home improvements. Spectacularly-designed and carefully-crafted kitchens, baths, additions, laundry rooms, basement and attic finishes. Our long-running professional handyman division has made it easy for folks to maintain and upgrade their homes. Show more
In the quarter-century, since 1993, the HomeMasons team has delighted hundreds of customers with successful home improvements. Spectacularly-designed and carefully-crafted kitchens, baths, additions, laundry rooms, basement and attic finishes. Our long-running professional handyman division has made it easy for folks to maintain and upgrade their homes.
Our projects have been featured in innumerable publications and have been honored with dozens of awards.
But your home renovations and improvements are not about us... they're about YOU. Our team of caring employees and trusted trade partners understand that we are guests in your home, and are passionate that communications are clear and every last detail is uniquely fitting to YOU, and... right. Through a time-proven set of processes from design through construction, we obsess on tailoring to your tastes and accommodating your family during the process through completion of the final touch-up.
We want to build value for you. While most of our customers are thoughtful of return on investment, we urge you to think also about the value of your peace of mind - a no-regrets experience - as well as the future use and enjoyment of a well-accommodating, beautifully-designed and crafted home environment.
Finding a "fit" with a design and contracting team is the most important decision you will make toward the success of your project. It is, at first blush, not an easy decision. Your objective may not be to have your home featured in Southern Living or the recipient of a national award. You may not care that we are deeply committed leaders in our industry, or carriers of certifications in our craft. It is comforting to know, however, that your team has the ability to achieve at those levels for you.
We appreciate your visit to our GuildQuality page. Do take a look at what our past customers have to say about their experience with us. Their testimonials, along with our long-term success in what we do, should help affirm our commitment that HomeMasons can make the process as easy as possible, and the results, beyond your imagination. Hide
Types of work
GuildQuality surveys
Badges
Photos 36
Customer satisfaction
Of 311 customers surveyed, 185 respondedReviews 181
Of 185 respondents, 181 left a reviewRecent reviews
Wendy D.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - The shed roof and repairs are beautifully done!
Response
Shuryl T.
Additional comments
Recognized Excellence
Recognized Excellence - MasonnHern and Shane
Areas For Improvement
Areas For Improvement - none
Areas Of Satisfaction
Areas Of Satisfaction - Customer service and promptness!
Sarah
Mason has always been responsive to all jobs that we have had done. Hoping to use them more often in the future
Jane T.
Our experience with HomeMasons was excellent, exceeding our expectations in every way. They were wonderful to work with through each phase. We highly recommend them for any size project.
Additional comments
Recognized Excellence
Recognized Excellence - Kevin is exceptional in every way. Mason listened, acted and was accessible, even though at the helm over all projects, at every step of the project..
Response
Jennifer B.
Additional comments
Clean
Clean - I have referred them to people.
Recognized Excellence
Recognized Excellence - They were all great.
Areas For Improvement
Areas For Improvement - They were all really happy.
Areas Of Satisfaction
Areas Of Satisfaction - I'm sure they did great.
Additional Comments
Additional Comments - I know I can count on HomeMasons, and I will continue to refer them to people.
Response
Rev
We were so happy with Home Masons on our first project that we recommended him to our friends, each of whom had similar experiences. Their design work and swift execution make our recent kitchen renovation left us fully satisfied, from the construction to the finished product. We continue to recommend them.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - This is our second time working with Home Masons. The quality and value of their work is top notch. We could not be happier.
Response
Theresa S.
Incredible team, knowledgeable,professional, respectful and spectacular skills. Was way beyond what we expected.
Additional comments
Recognized Excellence
Recognized Excellence - Rafael Kuczynski, Kevin Hextall, Alec Demeri, Laura Byrne.
Areas Of Satisfaction
Areas Of Satisfaction - Exceeded our expectations.
Response
Michele M.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - The people we worked with were friendly and professional. The service was quick! The workmanship was mostly excellent. (There were a couple of things that were left a little unfinished, but things that we were able to fix - such as electrical outlets that were on the backsplash.) I would definitely recommend them to a friend.
Stacy R.
Additional comments
Recognized Excellence
Recognized Excellence - Rafael Kuczynski did excellent work and shared his knowledge. M
Response
Kim L.
Poor project management resulting in unfinished project items and rework and additional costs.
Bryan H.
Prompt and professional.
Additional comments
Recognized Excellence
Recognized Excellence - Rafa! And of course, Mason Hearn.
Response
Jeff H.
Additional comments
Areas For Improvement
Areas For Improvement - Occasionally, the billing needed more attention but was always resolved without issue to everyone's satisfaction
Response
Carri B.
Additional comments
Recognized Excellence
Recognized Excellence - I would like to recognize the guys who came out, but I don't remember their names. They were awesome.
Areas Of Satisfaction
Areas Of Satisfaction - They met and exceeded my expectations by being professional, on time, and they got the job done professionally. I am very happy with it.
Additional Comments
Additional Comments - It was all great.
Iwanna Z.
I would recommend to anyone who wants exceptional work done correctly.
Additional comments
Recognized Excellence
Recognized Excellence - John the project manager and Rafal the lead carpenter were exceptional.
Areas For Improvement
Areas For Improvement - none
Areas Of Satisfaction
Areas Of Satisfaction - All work was exceptional.
Additional Comments
Additional Comments - I will be hiring them for my future needs.
Response
Craig S.
Additional comments
Recognized Excellence
Recognized Excellence - Rafal was excellent - scores above are attributed to him. I am very happy with my cottage kitchenette and closet. HomeMasons has done work for me in the past, and will continue to do so when opportunities arise in the future.
Areas For Improvement
Areas For Improvement - None.
Areas Of Satisfaction
Areas Of Satisfaction - See above.
Additional Comments
Additional Comments - Thank You!
Response
Kevin B.
We have recommended HomeMasons to several people and also via social media.
Additional comments
Clean
Clean - HomeMasons final job EVERY day was to clean the job site.
Safe
Safe - HomeMasons was very safety conscious for themselves and for us.
Communication
Communication - HomeMasons communications was continuous, from the owner, Mason Hearn, to the office manager, Amy Boschen, and to the artisans. We knew what was planned and when people would arrive each day. And we were notified if there was a change caused by unforeseen circumstances.
Quality Of Materials
Quality Of Materials - HomeMasons provided options and recommendations so that we could select the materials. And HomeMasons never tried to "up sell" us.
Quality Of Workmanship
Quality Of Workmanship - We are MORE than satisfied with the quality of the workmanship, we are ESCTATIC! When guests first see our home additions, the first comment is almost always "WOW". Our "Irish bar" with 3 televisions and in wall linear fireplace and our sunroom with the bookshelf and the stone fireplace at https://homemasons.wpenginepowered.com/portfolio-item/living-spaces/ are examples of the quality you can expect from HomeMasons. Additionally, HomeMasons transformed our original screened in porch into the carpeted four-season room with 2 celling fans at https://homemasons.wpenginepowered.com/portfolio-item/porches-decks/.
Professional & Organized
Professional & Organized - Mason Hearn KNOWS what he is doing and takes pride in his company's work. At https://homemasons.wpenginepowered.com/our-story/ and https://homemasons.com/meet-the-founder/ you will see some of the positions Mason has held and some of the awards and accolades he and his company have earned.
Schedule
Schedule - We had no schedule because HomeMasons had to repair our first inept contractor's mistakes and omissions during covid. HomeMasons came to our rescue after we fired our first contractor who subsequently lost his construction license.
Value
Value - We did not receive fair value for our money ... we received GREAT value for our money.
Recognized Excellence
Recognized Excellence - First and foremost, we recognize the company owner, Mason Hearn. His professionalism, honesty, vision, attention to detail, and patience are noteworthy. Furthermore, he is truly a "nice guy." Next is Kevin Hextall. Kevin is much more than a carpenter or handyman. He is an artisan. He takes great pride in EVERYTHING he does. We were very fortunate to have Kevin do much of the work in our home additions. Another talented person is Rafal Kuczynski who came onboard near the end of our project. Finally, we must recognize HomeMasons' office manager, Amy Boschen. She patiently answered any questions with regards to the detailed monthly invoices and was an integral part of the communications with the company.
Areas For Improvement
Areas For Improvement - NONE!
Areas Of Satisfaction
Areas Of Satisfaction - HomeMasons exceeded our expectations in every area.
Additional Comments
Additional Comments - We CANNOT be more pleased! You cannot go wrong with HomeMasons.
Lisa P.
It took some time but HomeMason worked with us to come up with a design that transformed our bathroom into the spa like space we envisioned. The finished product was jaw dropping beautiful!
Additional comments
Respectful
Respectful - They treated our home like it was their own.
Communication
Communication - Communication wasn’t always the best.
Quality Of Materials
Quality Of Materials - Top quality materials
Quality Of Workmanship
Quality Of Workmanship - Top quality work
Problem Resolution
Problem Resolution - We ran into a few hiccups but the team did a great job addressing them to our satisfaction.
Schedule
Schedule - As with all projects, some things are beyond our control. Despite a few issues, things pretty much went as scheduled.
Value
Value - We definitely got our moneys worth.
Sales Knowledge
Sales Knowledge - Mason was a huge help in picking out our products. From fixtures, floors, cabinets, etc..we dealt with knowledgeable businesses with top quality material.
Design
Design - The design is amazing and met all of our needs.
Recognized Excellence
Recognized Excellence - Rafa did a wonderful job. He is an exceptional carpenter and his attention to detail went above and beyond what we expected. He treated our home like it was his own and made sure everything was done correctly.
Areas For Improvement
Areas For Improvement - Communication/scheduling could have been better.
Areas Of Satisfaction
Areas Of Satisfaction - Rafa’s carpentry skills are exceptional!
Additional Comments
Additional Comments - Overall, we were beyond happy with HomeMason. From design to finish product, we felt like valued customers and would use them for future projects.
Response
Madison G.
Additional comments
Recognized Excellence
Recognized Excellence - Rafal, Scott
Areas For Improvement
Areas For Improvement - Project took very long as we were lost in the shuffle with Julian.
Areas Of Satisfaction
Areas Of Satisfaction - Quality of work was great and all the people who did the work were professional and conscientious.
Response
Ann
Home Masons impressed me with their honest, fair estimate and attention to detail in their work. They understood my needs and communicated effectively throughout the process. It was one of the least painful renovations projects I have completed thanks to them!
Additional comments
Recognized Excellence
Recognized Excellence - Our lead carpenter Kevin was consistent and excellent.
Areas Of Satisfaction
Areas Of Satisfaction - HomeMasons understood the project and really heard me in terms of HOW I wanted the job done. With lots of kids in the house, we needed minimal interior impact until the last possible moment in the job and they achieved that for me. There was excellent attention to detail and reassurance that if ever they needed to come back to address something, they would be happy to do so.
Response
Mary W.
I would definitely highly recommend HomeMasons
Additional comments
Recognized Excellence
Recognized Excellence - Everyone was great. It’s been 6 months since the guys were here and I sadly can’t remember everyone’s name but Scott and Stephen were wonderful in addition to the tile guy whose name I am embarrassed to say I can’t remember.
Areas Of Satisfaction
Areas Of Satisfaction - Mason’s vision and guidance
Response
Review in Glen Allen, VA
Additional comments
Areas For Improvement
Areas For Improvement - N/A
Areas Of Satisfaction
Areas Of Satisfaction - Great job!
Additional Comments
Additional Comments - Thank you!
Sally C.
Perfection start to finish - and way ahead of schedule. All who worked here were very efficient, very considerate, kept the site clean and very nice.
Additional comments
Recognized Excellence
Recognized Excellence - All were excellent
Areas For Improvement
Areas For Improvement - N/A
Response
Review
Additional comments
Recognized Excellence
Recognized Excellence - I'd like to recognize everybody. They were all terrific.
Areas Of Satisfaction
Areas Of Satisfaction - They met or exceeded my expectations with the quality of what they built.
Response
Adrian M.
I would greatly caution anyone from using HomeMasons. Starting in 11-2022 and running through 04-2023 we worked with HomeMasons to complete one project with two main pieces of work:
1. A trapdoor in our atrium for interior basement access.
2. Rough stairs for the aforementioned trapdoor.
We chose HomeMasons as they has previously completed an interior trapdoor on a house and Richmond and were able to coordinate us seeing it. They assured us this was a place of expertise for them.
The early stages of design and the planning process were seamless but as construction started, our initial 2-week estimate for work turned into 3 months of unending stress. This was a major pain point, and given the nature of the job as Time and Materials (T&M), this guaranteed that we were going to go well over the upper estimates they had provided us for the job ($11k-$16k), and resulted in me turning to another contractor to complete the project.
I have a wide variety of other things I didn't like:
- The work slowdown was caused by engineering failures that were negligent.
It's clear that HomeMasons had not planned adequately for our project. Given the T&M that became our problem. Over 2 iterations of their ideas they had only delivered a non-functioning trapdoor and a sizable hole in my wallet. For anyone that's engineering-minded here were the big mistakes:
1. First, they installed a 1/2-inch piano hinge (absolutely tiny and affixed to the hardwood floor itself). To be clear the role of this hinge is to bear about 100 lbs of weight. It started failing on the first use and caused splitting in our hardwood. There is 0% chance this was ever going to work, and given their expertise they should have known that.
2. Then they recommended a larger gauge piano hinge. We had this hinge installed as well and after ~2 months of little use it is also failing. This was another bad idea as it is also not long enough and is screwed into subflooring.
- Poor communication from the lead on my project
I always had to call to get updates, find out timetables, figure out when work would be done, etc. I'm told this was because my lead was bad and 2 months in he was fired and replaced with Mason Hearn (the owner), but he was not better. I was not notified my project lead had been changed until of course I called to find it out several days after the change.
- I have multiple instances of Mason/my lead misrepresenting things to me directly and refusing to take care of certain parts of the project.
For example, they increased the scope of work and charged me an extra ~$400 for parts (and what would have likely been $1,000 for labor) that I was neither notified of nor agreed to. When I asked Mason to have these parts returned to get a credit back to my account, he told me they were required to address comments on the permit inspection. This was untrue, and I called the permit inspector to confirm that the comment was not a required change.
- HomeMasons is a very expensive option. You will be paying $100/hr labor, $30/day travel per person, 130% of the parts cost (they charge you a 30% admin fee on parts). You will get an unintelligible invoice each week with payment due the next week. I was hoping to be provided receipts and timesheets. And as I've been describing above, they don't deliver quality results for that kind of price.
- Honestly, if you've gotten this far, I hope it's enough to persuade you to contact at least a few other contractors. I found working with HomeMasons exceedingly painful and not something I'd recommend to anyone else. I still haven't mentioned the hours of work I put into finding a trapdoor latch and metal coating (products/services that they confidently declared to me did not exist), being misquoted what I owe over the phone, and generally being treated disrespectfully and dismissively whenever I expressed my concerns, but sadly I'm hitting the character limit on this review.
I paid HomeMasons $14k for bad work and a contractor I like ~$2K to fix it. Learn from my mistake.
Review in Crozier, VA
Additional comments
Value
Value - The 35% administration fee is hard to swallow. It makes them very expensive.
Areas For Improvement
Areas For Improvement - HomeMasons, Inc. did not fall short of my expectations.
Areas Of Satisfaction
Areas Of Satisfaction - They got the job done right.
Additional Comments
Additional Comments - The 35% administration fee is hard to swallow.
Response
GuildQuality
Customer feedback report
