Lead Source

Lead Source - A showcase weekend at Compass Point

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - Cant pick one...The home in total

Recognized Excellence

Recognized Excellence - Our team. beginning with Susan Lyons who told us about the new model out to Kayla Paladino and Kate DaSilva and right through Ashley Kent. Our hands were held through the entire process of presentation out through selections. We are very excited to have the actual build process begin.

Areas Of Satisfaction

Areas Of Satisfaction - The entire process

Communication

Communication - He's been amazing to work with.. especially that we're in NY

Areas Of Satisfaction

Areas Of Satisfaction - All in all, it's been a wonderful experience from the first meeting with Kate and Kayla :)

Recognized Excellence

Recognized Excellence - Everyone we worked with throughout our build has been exceptional.. Kate, Kayla, Ella and AJ

We have already recommended multiple friends because of their customer service and quality of what they do as well as the follow up.

Lead Source

Lead Source - A friend built their home with Kent.

Salesperson Accessibility

Salesperson Accessibility - KAYLA IS FABULOUS. RESPONSIVE SEVEN DAYS A WEEK OR EXPLAINS WHY NOT IF SHE IS NOT!!!!!!

Salesperson Communication

Salesperson Communication - Kayla was warm, professional, and knowledgeable. When she didn't have answers to questions, she was honest and followed up with the information from those who could give the answers.

Sales Knowledge

Sales Knowledge - Kayla is clearly experienced and knowledgeable about company policies. While Kayla never said anything, the market conditions suggest that company policies are changing. Kayla navigated and communicated them.

Sales Solutions

Sales Solutions - Kayla suggested the Jonesport when she realized our wants, ultimately saving us money. She never said "No" but explained why something could not be accomplished. She was clear and assertive in her communication style without being abrasive so that we could reach compromises when we had apparent difficulties. In short, Kayl always appeared to be finding the win-win both for Kent and us, the customer.

Sales Problem Resolution

Sales Problem Resolution - Just, one example. Kayla was able to execute our site plan to fit our desires. We hope she or the Kent will communicate it to the ARC.

Salesperson Trust

Salesperson Trust - Kayla always delivered what she promised ahead of promised dates and then called/emailed the ensured that we had received the items.

Preconstruction Budget

Preconstruction Budget - Kayla was instrumental in taking our needs and suggesting the model home that best fit those needs.

Understanding Of Cost

Understanding Of Cost - Until we get into the Selection Process so many of the items of the home are unknown. We are trusting and have faith in Kayla coupled with the performance that our friends received.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - Great room and Loggia

Areas For Improvement

Areas For Improvement - Provide clearer understanding of the selection process.

Design Consultant Communication

Design Consultant Communication - Alina was extraordinarily communicative. She continually reiterated or clarified decisions and summarized our statements and her views. These techniques ensured that our preferences as well as our needs. When we faced what seemed impasses in the decision process, Alina seemed to restate the decision in a different manner so that we could view the options or selections in a different way. For example, we were having difficulty finding and selecting the backsplash tile for the kitchen. The challenge was two-fold: selecting the right color and shape while staying within the contract parameters. Her positive, "can do" attitude fostered facilitation of the situation. In addition, Alina didn't have an answer, she didn't hesitate to say so indicating that she would ask Kayla or management. An answer was always supplied after a break or the next day.

Professional & Organized

Professional & Organized - There are not enough stars to positively rate Elina on her professionalism and organizational skills. We were thoroughly impressed when we walked in the second day and our choices from the first day were laid out and clearly visible. We were impressed when the Addendum from the Selection Meeting was transmitted a day early. Again, we were surprised and pleased with how quickly Alina revised the Blue Print and the Addendum -- testaments to her professionalism and organizational skills.

Design Consultant Knowledge

Design Consultant Knowledge - Alina clearly "knows her stuff". She knows design, her product line, the Jonesport, the Kent processes, the building processes, and how to read people. And, how these elements interplay and intersect. Alina was able to capitalize on this knowledge and couple it with a knowledge of how to manage a meeting. She had a clear set of goals: meet the objectives of Kent and the objectives of her client customer.

Design Consultant Attentiveness

Design Consultant Attentiveness - We were amazed at Alina's constant concentration, energy, and attention to detail. Again, there are not enough stars for this category for Alina's level of attentiveness.

Design Consultant Problem Resolution

Design Consultant Problem Resolution - We asked Alina to be our partner in the Selection Process. We needed her honest opinions to create a warm, welcoming, elegant home. She was our partner. She gave her opinion in a style that had our ears listening between her words assessing her body language as well as to what she said. As a result, there were no real problems just real opportunities to create that warm, welcoming, elegant home.

Design Solutions

Design Solutions - When we show our friends our Blue Print and the pictures of our selections, most spontaneously used the words that we used...warm, welcoming and elegant. They are eager to come and visit and see the home that Alina and we created in the design process.

Design Consultant Accessibility

Design Consultant Accessibility - From my pre-Selection questions to the signing of our Blue Print in DocuSign, Alina was always accessible and responsive.

Selections Budget

Selections Budget - This unfairly rates Alina....our selections were so far over budget and the decisions for cutting that had to be made were not ones that Alina could have made.....Jerry and I had to make some serious trade offs, cuts and give ups and changes in our priorities.

Design Consultant Trust

Design Consultant Trust - Absolutely, which is why when we went to High Pointe to buy our furniture and discovered that the green colors that we had selected for the interior wouldn't work because we had not considered our pictures....we simply emailed Alina and told her to select the grays for the interior. We learned during the two days of the Selection Meeting to trust her competency and her taste to meet our needs and wishes.

Options

Options - While we were satisfied with most options, we were seriously disappointed with the limited number of lighting fixtures, tiles and countertop options available. Simply, the colors, shapes, and image of quality do not reflect the other Kent options or even the model, itself. Having redone the kitchen and 2 and 1/2 baths in our current home, we are aware of the wide range of lighting fixtures, tile and granite available. And, what was available in the Ferguson catalog. It was disappointing, what was available your showroom.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - Because Kayla clearly understood our wants and needs, she recommended the Jonesport as the best model for us. Because she partnered with us in the Sales Process, we trusted her recommendation. Because Alina clearly understood our wants and needs as well as the Kent processes, she partnered with us during the Selection Meeting. As with Kayla, by the end of the first day, we trusted her. As a result, there is no one feature that we are most excited about--it is the environment that is being created. We are enamored with the columns that Kent designed for us to welcome our guests. We love the bathroom and pocket door that creates a suite for any guest. Our fireplace wall should create a warm, charming environment for small get togethers. We will spend hours in our kitchen and pantry with the glass door creating delicious meals for ourselves and guests. The laundry room placement with our choice of cabinets will make everyday living easier. Our spa-like Master Bath will ensure that we feel that we are on vacation every day because of the cabinets, countertops, etc that were selected. Our engineered hardwood floors will enhance the warmth of every room. Our telescoping doors will ensure an easy flow into the Loggia from the Dining Room and Great Room as well wonderful holiday decorations.

Recognized Excellence

Recognized Excellence - Both Kayla and Alina are professional, competent, trustworthy individuals who helped us to design a home that we are eager to move into next August. I think the explanation above and the previous survey provides the detail.

Customer Suggestion

Customer Suggestion - Expand the lighting fixtures, tile and countertop options that are consistent with the Kent home image. The tile level in our contract was not appropriate for a Jonesport.

Construction Quality

Construction Quality - There are so many instances of quality, let us just mention a few. When the foundation was laid, the crew continually checked devices to ensure the foundation was level and worked carefully not to have the cement spill over the lumber mold for the house. During the Pre-Dry Wall Approval Meeting, I was impressed with the quality of the overall build as well as the thoughtfulness of minor changes made. As one example, the trusses were clean like virgin wood because they had been protected from the rain and mud of the rainy weather. While standing in the attic, the trusses lined up like soldiers in the field at dress attention. The wiring was neat and well labeled, throughout. Electrical outlets were moved appropriately to accommodate the wood supports in the Loggia rather than drilling holes and compromising the structural integrity of the home. On two occasions, I watched as a supervisor carefully measured the widths and checked for "plumbness". The foundation in the master bedroom shower didn't properly slope to allow for efficient drainage. AJ chipped the concrete in the area and then repoured the concrete to ensure proper drainage before a problem surfaced once we moved in. Since then, we have been impressed with the dry-wall installation. Our neighbors text almost weekly pictures to share the status and to communicate how impressed they are with the build process.

Communication

Communication - AJ has extraordinary communication skills that are clear and effective. My husband and I have two different styles of communication and needs for information. It is interesting and a pleasure to observe AJ adjust to each of us even in the middle of a conversation. He always comes prepared with information regarding the build sharing both the problems and the progress. When there is a problem, he clearly communicates potential solutions accurately conveying the seriousness and need for attention. He always welcomes us on site or in the bi-monthly meetings. When I spoke with Suburban Propane, our Landscaping Company, and our neighbors, they all compliment AJ on his professionalism, articulateness, and follow thru: all of which we experience.

PM Expertise

PM Expertise - AJ has the knowledge, proven experience, and personality for excellence in project management. Thru his bi-monthly meetings, AJ sets and manages our expectations both for the short and long term. He has never overpromised. He demonstrates an ability to negotiate or resolve hiccups/problems efficiently and effectively. AJ's problem-solving skills enable him to analyze the problem, seek out advise from more knowledgeable individuals, analyze the problem, oversee the solution, and pro-actively manage the process. Through conversations with our future neighbors and sub-contractors, it is obvious that he builds commitment within the team working on our future home. He clearly understands and communicates the interdependency in the workflow process so that the crews could follow thru while he was on vacation.

PM Professionalism

PM Professionalism - AJ has all the skills that we expected in our PM. At every step of this process, he has had the ability to communicate ideas and the interdependency of the steps of the workflow in understandable language. As we walked thru two of our on-site visits, the Pre-Dry Wall, in particular, his critical thinking skills surfaced. It was on full view, as we discussed the Engineered Retaining Wall that needed to be constructed: the why, the next steps, who needed to be included in the process, the barriers, etc. And, most importantly, he wasn't afraid to discuss it with us and was eager to embrace it because "it's not a problem that I've had to deal with before". He ruminated on another occasion on the tasks that needed to be completed so that workflow was not delayed.

PM Problem Resolution

PM Problem Resolution - We are aware of few problems during this process because of AJ's PM skills as well as Kayla's fabulous marketing skills and then Alina's skill in the Selection Process. The Engineered Retaining Wall gave AJ an opportunity to demonstrate his initiative, persistence, and creativity in problem solving. First, he actively listened to us before he spoke. Then, we walked the site together as he talked, explained, and pointed out the necessity for the Wall and the general layout of it. He indicated that he needed to do some research and bring in the firm we had agreed was best suited to build the wall before we made any final decisions. AJ included us in and guided us thru the decision-making process and now keeps us apprised of the Wall's status. Even texting the Army Corps of Engineers approval a few moments ago.

PM Professional & Organized

PM Professional & Organized - AJ is sharp and competent understanding the building process while implementing the guidelines of the Kent Building Process, of which he is proud. He is always courteous, conscientious and business-like while maintaining his self-assuredness and personality.

Understand Building Process

Understand Building Process - AJ clearly understands the Kent building process and seems to relish it.

Trust

Trust - AJ's integrity shines through on so many occasions and in different ways. AJ and I identified a few items needing change during the Dry-Wall Approval. Two or three electrical items needed to be altered or added. By 10 the following morning, an electrician was at the house adding the two missing garage pot lights. The following afternoon, the dirt at the back of house had been regraded. I asked for photos of the cabinets and tile. The next day, they were texted as promised. AJ conscientiously follows thru with the neighbors by sweeping all nails from the street and putting up reflectors so the trucks won't drive on their lawns because he promised and he cares about the environment.

Clean & Safe

Clean & Safe - AJ keeps the job site clean and safe.

Employees & Trade Contractors

Employees & Trade Contractors - All the employees and trade contractors of Kent Homes are professional, courteous, and conscientious. The gentlemen who poured the concrete went out their way to point where I should stand or indicate where I could place my hands in the concrete. The woman who sealed the stamped concrete in the Loggia and front porch educated us on the process with pride as she worked. An electrician smiled and indicated that he would "just be a few more minutes".

Overall Experience

Overall Experience - We are constantly talking to friends and neighbors about how wonderful working with Kent Homes and AJ is. We point to the high quality construction, how impressed our future neighbors are, the beauty of the design, the follow thru on the implementation of the blue prints, the quality of communications, etc. etc. etc. We never tire of sharing the photos that AJ or our neighbor text to us.

Areas Of Satisfaction

Areas Of Satisfaction - Kent as an organization persistently and conscientiously exceeds expectations, in general. To name just a few areas: attention to detail, follow-up on daily basis, preparedness for discussions at the home site based on the blueprints, quality of build, follow-up on secondary contractors eg. landscaper, AV, and Suburban Propane, cleanliness of the work site, desire to have clients view work in progress. It is really too bad that our construction isn't finished because then I would be able to point out the strength of Kent based on the final house.

Areas For Improvement

Areas For Improvement - Kent Homes needs to improve the breadth of the product offerings for tile, lighting fixtures, fans, appliances in the Selection Process. Quite honestly, we settled on all these. When compared to the quality of this Kent Home, they are disappointing.

Recognized Excellence

Recognized Excellence - We didn't think that anyone could top the exceptional service that Kayla and Alina provided but AJ blew thru that high bar by fulfilling our needs and those of our future neighbors. AJ needs to be rewarded for his excellence.

Areas Of Satisfaction

Areas Of Satisfaction - At this point, everything is exceeding our expectations. We can't wait for the walk thru.

Clean & Safe

Clean & Safe - I was on the job site multiple times during the build with and without AJ's presence. I never felt unsafe. There was little debris even during the messiest of the job, eg sheet rocking and spackling.

Quality Of Workmanship

Quality Of Workmanship - We are super satisfied with the quality of the workmanship. The beauty of the tile work and engineered hardwood flooring is superb. The paint edging even in uneven surfaces like the Loggia is commendable.

Quality Of Materials

Quality Of Materials - Overall, we are satisfied with the materials used. However, there is room for improvement. The selection of lighting fixtures and tile are too limiting. Being familiar with both from our previous home and having spent time with Ferguson, we know that the selections offered are not at levels that one would expect from Kent. And, we know it is not from a cost issue. Likewise the paint suffers because it is 'builder grade' -- not washable.

PM Professional & Organized

PM Professional & Organized - AJ deserves 10 stars. Even our neighbors comment on his professionalism and knowledge. He always came to meetings prepared. When challenges surfaced, he came with options.

Communication

Communication - Again, AJ deserves 10 stars. AJ consistently adjusted his communication style. He would start at a macro or general level until he realized that we understood or wanted more detailed information. He was always eager to provide that information and satisfy our needs and wants. If we didn't understand, he was always willing to explain and educate us on things that we needed to know. He was able to move conversations along to closure and decision. When challenges surfaced, he was on the phone. "I just want you to know, so there are no surprises." was a phrase that we heard and knew that we had to listen and make a decision. AJ created and environment in which even the most difficult situation, the wall, could be understood, handled with integrity and quality.

PM Professionalism

PM Professionalism - Again AJ deserves 10 stars. First, AJ was professional enough to know when he needed additional resourses. When we experienced difficulties building the wall, he reached out to those who knew more or had more experience and brought that knowledge to the table so we could move the project forward. A mark of a true professional. It seemed as though materials and tradesmen were always here on time or earlier. eg when the foundation was being laid, when the painting was done, when the fencing was installed, etc. Again, the hallmark of a true professional. Because I was on-site more frequently than the sign offs mandated by the contract, I witnessed the quality of his interactions with tradesman and the level of respect that they had for AJ. He led the team. They told me on numerous occasions how good he was and how much they preferred working for him.

PM Expertise

PM Expertise - Again, AJ deserves 10 stars. More than one neighbor has told us that they wish "I had AJ as a Project Manager. He was always here."

PM Problem Resolution

PM Problem Resolution - Again, AJ deseres 10 stars. Everything was a team effort led by a knowledgeable team leader

Areas Of Satisfaction

Areas Of Satisfaction - Kayla in the selling phase exceeded our expectations. We have the Jonesport that many have commented on because of it's beauty and its orientation. She teamed with us to make it happen. AJ was a dream come true because he made the build process smooth and fun.

Recognized Excellence

Recognized Excellence - AJ Paladino

Warranty Trust

Warranty Trust - He told us each time when he was going to be here with the team, and they showed up. If there were any problems with the weather, they called in advance to let us know there is a weather isssue, but they would be here for the first available time. They coordinated with us.

Recognized Excellence

Recognized Excellence - We would like to recognize many people on behalf of Kent Homes for their exceptional servoce. Ashley, the business owner and President of Kent Homes, put together a team and book performance with a quality presentation of the process you will go through before you start to buy and build. It shows who is going to be responsible for it, and they also work with our bankers and whole team. Her process that she put together is extremely professional, knowledgeable, personally customer orientated, as well as they have a very quick response time for any questions that you have throughout the entire process. This came from Ashley and Tim, the Vice President of construction. The young lady who did the selections process was extremely forthcoming. We worked with her for selections, callbacks, discussions, and other concerns. She was extremely responsive. Nancy in the warranty department was receptive, and she continued forward to made sure to do everything we needed to have done in terms of warranty. The warrnaty manager, the guy who came out to make sure everything falls into what we specified in our contract, he went through piece by piece inspecting the house and made sure everything we had agreed to in our contract, happened. Also Randy, the warranty person, Kayla, our salesperson, there is so much to say about all these individuals! AJ, our project manager, was outstanding! He worked extensively that our neigbors talked about our project manager with Kent Homes. The project manager also helped us in terms of giving us a list of people to look at our landscaping and everything us we were doing remotely, so he managed, helped us, and made every 2 week conversation we had with the company, outstanding! I don't know how to relay how happy we have been with Kent Homes, maybe after our first bill. Ms. Corelli, who handeled all of the financial elements within Kent Homes, was always on top of things with the bank to make sure in the building process that the bank was notified with the proper paperwork to make sure the checks were going out to Kent. We got acknowledgement of payments we had to make directly both at the point of signing the contract and during the building process, so any element of Kent Homes was characterized by personal attention, professionalism, and constant follow through to ensure we knew what was going on and the process moved forward at all times. In terms of the contract information and all the documentation Kent Homes sent out in advance to let us know what was going on was extremely well organized and definitely customer centered. They did an excellent job! When some of our compatriats here at Compass Point saw what we had for a contract, they never got the details outlined with what we got in terms of the custom options and what would be covered in the building process. they did not get the contract plan review agenda, and they did not get the archietcural plan detail that we got. Otehr people are envious of what we got.

Any Changes?

Any Changes? - We would change the area that we refer to as the back-forty because we did not complete the landscaping back there. The reason we didn't finish it was due to budget issues, but if we had to do it over again I would have done it. It also had something to do with the home itself.

Favorite Home Feature

Favorite Home Feature - We love everything about our new home! The openness of the plan and ease of working through the house. The layout is complimented by our neighbors and how the house flows. The glosia and walls for the glosia and everything we worked on with Kent are outstanding. People love the glosia (screened-in porch). We also like the attention to detail with the tiles. We like the overall architectural design of the house because everything is in the right spot to make living here easy, fun, and accommodating! Electrical sockets, laundry room, glosia, opening doors all in the right spot.

Areas Of Satisfaction

Areas Of Satisfaction - Every single one of the rooms met/exceeded our expectations.

They provide excellent quality and service.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - We are most excited about the general floorplan offerings.

Recognized Excellence

Recognized Excellence - I would like to recognize Kayla for her exceptional service.

Areas For Improvement

Areas For Improvement - Kent Homes did not fall short of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - exceeded my expectations in terms of options for the home and the number of available options.

Design Consultant Knowledge

Design Consultant Knowledge - The design consultant is new, so she was lacking some experience. She was very enthusiastic, but she is just new on the job.

Design Consultant Attentiveness

Design Consultant Attentiveness - The design consultant was thorough.

Design Consultant Problem Resolution

Design Consultant Problem Resolution - The design consultant was very aggressive at resolving any issues.

Design Consultant Accessibility

Design Consultant Accessibility - The design consultant is always accessible.

Selections Budget

Selections Budget - The design consultant was very good.

Options

Options - There is room for improvement for the options available. Most of the options were pretty good. The lighting and carpet options could be improved.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - I am most excited about the kitchen.

Recognized Excellence

Recognized Excellence - They have all been great.

Customer Suggestion

Customer Suggestion - They have done a good job at this point.

Areas Of Satisfaction

Areas Of Satisfaction - The design process has been easier than expected.

Areas Of Satisfaction

Areas Of Satisfaction - Extremely happy with communication we have received thru out build.

Recognized Excellence

Recognized Excellence - Dade Dutton

PM Professional & Organized

PM Professional & Organized - He is always a true professional.

Schedule

Schedule - The home was completed about a month and a half early.

Areas Of Satisfaction

Areas Of Satisfaction - They met our expectations in all areas.

Recognized Excellence

Recognized Excellence - I would like to recognize Dade Dutton.

This was the best choice we ever made.

Lead Source

Lead Source - I heard about Kent Homes through the community in which we are building. They are one of the approved builders in The Bluffs Community.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - I am most excited about one-floor living.

Recognized Excellence

Recognized Excellence - Kate, the first person I met, was extremely knowledgeable. She really listened to what we wanted in our home. I felt more comfortable working with Kate than Amy. While I would have preferred to work with Kate, she went on maternity leave. She has still been involved with my project and has been exceptional.

Areas For Improvement

Areas For Improvement - At this early stage, there is nothing I can identify that has fallen short of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - Every other area, from consultation to guidance, has certainly met my expectations.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - I am most excited about the open concept living area.

Areas For Improvement

Areas For Improvement - They fell short of my expectations with the design options and pricing.

Construction Quality

Construction Quality - Overall we are very pleased with the quality of the construction. We are a little concerned with the quality of some of our custom built-ins (quality of the hardware on drawers as an example), but we have confidence that our concerns will be addressed and rectified before completion.

PM Expertise

PM Expertise - We feel lucky to have Chris as our project manager.

PM Professionalism

PM Professionalism - Chis is down to earth, honest, and straightforward. We appreciate him very much!

Areas Of Satisfaction

Areas Of Satisfaction - Timeliness of the build. We are ahead of schedule.

Recognized Excellence

Recognized Excellence - Chris Moore and Kate DaSilva. Absolutely exceptional representatives of Kent Homes. I feel like they treat us more like friends then they do as customers. We have the highest level of confidence in them supporting us with the most important (and expensive) purchases of our lives.

Areas For Improvement

Areas For Improvement - We were slightly disappointed in the limits of some of our options during the selection phase of the process. In fact, we are choosing to install our own kitchen cabinet hardware because Kent selections were inadequate and they also refuse to install hardware purchased by us

Areas Of Satisfaction

Areas Of Satisfaction - Chris Moore exceeded my expectations. If I could give him more than 5 stars, I would.

Recognized Excellence

Recognized Excellence - I would like to recognize Chris Moore. He was fantastic as a project manager.

Lead Source

Lead Source - Through my sister in law

Salesperson Accessibility

Salesperson Accessibility - Kate was fantastic to work with.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - The added media room and deck

Recognized Excellence

Recognized Excellence - Kate DaSilva was exceptional in her knowledge and thorough follow through. Ashley Kent was willing to try something different that wasn't offered before.

Areas Of Satisfaction

Areas Of Satisfaction - Willingness to listen to an opportunity which they didn't offer before

Areas For Improvement

Areas For Improvement - Didn’t leave extra flooring

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - All of it.

Recognized Excellence

Recognized Excellence - Amy Barnes

Customer Suggestion

Customer Suggestion - During design selections it would be helpful to see what my choices will actually look like in the room it was selected for. Actually seeing the whole room could look quite different from only seeing a sample.

Areas Of Satisfaction

Areas Of Satisfaction - I did not know what to expect when I chose Kent Homes. So far I am pleased with the process.

Additional Comments

Additional Comments - I’m only at the beginning of getting ready to build my house. I’m looking forward to being included in the building process

Communication

Communication - Landon has been exceptional. I have had so many questions, Landon replies to me immediately-even on his time off.

PM Expertise

PM Expertise - Landon is doing a fantastic job. Building our home in The Bluffs while living in Auburn, NY is challenging but with Landon as our Project Manager we know we can count on him to keep us up to date on everything.

PM Problem Resolution

PM Problem Resolution - If I mention a concern to Landon it turns out he has already taken care of the issue before I mention it.

PM Professional & Organized

PM Professional & Organized - Landon is very organized and Professional. When new projects start, Landon explains exactly what is going to happen and how long it should take.

Understand Building Process

Understand Building Process - Landon does his best to teach me about the different stages of building my house. This build is foreign to me but Landon has made it an easy process for me.

Trust

Trust - I absolutely know Landon follows through on everything !

Employees & Trade Contractors

Employees & Trade Contractors - Everyone we have met who have been involved in this process have been great from the beginning !

Overall Experience

Overall Experience - From meeting Amy Barnes and her help with choosing the right Home Model, to Ella in the Design Studio, who helped me choose what my home would look like to Landon Choplin , our fantastic Project Manager, who is making my dream home a reality, Everyone has exceeded my expectations.

Recognized Excellence

Recognized Excellence - Amy Barnes, Kent Sales Representative, Ella in the Design Studio and Landon Choplin my Project Manager

Areas For Improvement

Areas For Improvement - None

Additional Comments

Additional Comments - Can’t wait to move in!

Orientation Punch List

Orientation Punch List - I have not received PM orientation list yet.

Areas Of Satisfaction

Areas Of Satisfaction - This was my first time building a home.

Areas For Improvement

Areas For Improvement - Design studio. Having to pick what my house will look from small samples. I would have liked to see them as a room not just a sample. It wouldn’t take any longer to see my choices on computer model of the room.

Recognized Excellence

Recognized Excellence - Ella Richardson, Amy Barnes, Brandi

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - Kitchen island

Lead Source

Lead Source - We visited the model home in Compass Pointe.

Salesperson Accessibility

Salesperson Accessibility - Cameron was amazing and patient with us. Very attentive as well; we texted him at all hours with questions and he responded right away.

Sales Attentiveness

Sales Attentiveness - Absolutely, every question we had he found out the response if he wasn’t sure on a question.

Sales Knowledge

Sales Knowledge - If he wasn’t knowledgeable on a question he researched and contacted who or where to find out the answer.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - I’m most excited about having the messy kitchen (butlers pantry) and loggia. My husband is excited about the oversized garage.

Recognized Excellence

Recognized Excellence - So far everyone we have worked with at Kent has been exceptional namely Cameron Yurick and Alina Aviles.

Areas Of Satisfaction

Areas Of Satisfaction - The selection process was very thorough and Alina is very good a her job.

Very happy with the professionalism of all staff encountered.

Lead Source

Lead Source - Looking for approved builders in the Leland area

Recognized Excellence

Recognized Excellence - Kate DaSilva

Areas For Improvement

Areas For Improvement - Getting the developer to approve angled garage

Areas Of Satisfaction

Areas Of Satisfaction - Kate has been patient with us as we purchased the lot and then responding to requests as we got closer as we sell out home in VA.

Communication

Communication - He has taken the time to even respond to our questions after hours and on weekends.

Areas Of Satisfaction

Areas Of Satisfaction - Construction process is proceeding in a timely fashion.

Recognized Excellence

Recognized Excellence - Kate and Landon Choplin for working to resolve issues in a favorable manner for the customer

Additional Comments

Additional Comments - I believe that site prep and landscaping estimates should be increased in the Bluffs community to be more reflective of the likely costs. I also think customers should be allowed to make up to 5 changes without being charged a CWA fee. Paying for the cost of labor and/or materials is understood, but homeowners may find it difficult to not have a change after seeing the build in progress. (i.e., electrical socket location, plumbing fixture, etc.)

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - My pantry and master bathroom

Recognized Excellence

Recognized Excellence - Amy Barnes

Areas Of Satisfaction

Areas Of Satisfaction - Everyone was very professional and always available. I felt like family when I was there.

Recognized Excellence

Recognized Excellence - Chris Moore is an excellent project manager. He keeps us well informed every step of the way and address addresses any issues or concerns we have. He is very professional and organized.

Areas For Improvement

Areas For Improvement - I thought the selection process was too rushed. The girls in charge of selection did not have enough experience to help guide me correctly. I am sorry with some of the choices I made and feel I could’ve done better if I was in more capable hands and had more time. Although, they were very nice and wanted to help.

Lead Source

Lead Source - Through RetireNC.com and 55Places.com

Salesperson Accessibility

Salesperson Accessibility - Sarah is right on the ball answering our questions and checking in with us during Selections.

Salesperson Communication

Salesperson Communication - Sarah communicated with us frequently making our experience outstanding.

Sales Attentiveness

Sales Attentiveness - She is very attentive and responds promptly.

Sales Knowledge

Sales Knowledge - Sarah is right on the money.

Salesperson Professionalism

Salesperson Professionalism - All the time that we needed her to be.

Sales Solutions

Sales Solutions - Yes. Never failed us.

Sales Problem Resolution

Sales Problem Resolution - She applies superb professionalism when concerns arise and provides a great solution.

Options

Options - There are more options available at Kent Homes than with builders we dealt with in the past.

Customer Suggestion

Customer Suggestion - Not at this time. The experience has been great so far.

Recognized Excellence

Recognized Excellence - Sarah Mebane, Katie D, and Ella S.

Areas For Improvement

Areas For Improvement - Not applicable at this time

Areas Of Satisfaction

Areas Of Satisfaction - All of them so far.

The build process has been efficient and straight forward. In general, excellent communication from concept, contract preparation, design/selection through the build process.

Lead Source

Lead Source - I heard about your company from a list of builders from the Bluff's. You were approved as a builder in this community.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - I am most excited about the kosher room.

Recognized Excellence

Recognized Excellence - I would like to recognize Ella Richardson, in the design center, and Kate.

Areas Of Satisfaction

Areas Of Satisfaction - I think the building process and schedule seems to be very detailed. I am expecting them to be able to build within the agreed upon timeframe. Relative to other builders, we have had experience with and researched. That was before we decided to go with you.

Design Consultant Knowledge

Design Consultant Knowledge - Absolutely, the design consultant was knowledgeable.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - I am excited about the butlers' pantry.

Recognized Excellence

Recognized Excellence - I would like to recognize Ella.

Customer Suggestion

Customer Suggestion - We have some wasted space on the island. The cabinet supplier didn't provide a cabinet of particular size that would fit. I did find other suppliers that had those in stock. The one that you use didn't stock that same feature. The supplier for the shelves that went into the master bedroom, they had a slow turnaround. I am thinking about a two-week delay in getting through the plans for the design. We had some changes to the shelves.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied that their design studio had everything available to go through in the selection process. That was a lot more straight forward than other builders we were looking at and had heard about

Areas For Improvement

Areas For Improvement - They didn't fall short in any area.

Construction Quality

Construction Quality - Overall, I am satisfied with the materials and workmanship. Craft workers, in general, keep the work site clean and neat. On occasion, bottles, tools, rags, etc. were found in the rafters, framing and around the lot.

Communication

Communication - Excellent communication from Landon. On several occasions, he texted questions during the build process to clarify items to ensure they were done in accordance with our intentions (e.g., location of outlets, wire runs, etc.). Bi-weekly meetings were effective in understanding what was completed and what was coming up in the next couple of weeks. He responds timely to texts and questions.

PM Expertise

PM Expertise - Landon has a clear understanding and expertise in the build process and construction methods. It is clear that his prior experience and training has prepared him well for his position. He has coordinated sub-contractors, material deliveries and orders extremely well, resulting in little down time between build phases.

PM Professionalism

PM Professionalism - Landon has been courteous and professional throughout the build process. He puts the customer first and ensures that they are satisfied with the project.

PM Problem Resolution

PM Problem Resolution - During the build process there were a couple of issues that needed resolution (e.g., missing outlet in the study, missing exterior gas stub). They were corrected timely without issue.

PM Professional & Organized

PM Professional & Organized - Landon is well organized and professional. Timing and coordination of the subs have been exemplary.

Understand Building Process

Understand Building Process - Landon understands the build process very well and has provided excellent recommendations regarding landscaping, internet wiring and interior finishing (e.g., shelving, window treatments, etc.). He often refers back to the design drawings and selection addendum to ensure the house is build to the required specifications.

Clean & Safe

Clean & Safe - On several occasions Landon took action to ensure the job site was clean and safe. Examples include removing bottles, rags etc. that were left by subs, repositioning lumber with nails exposed to avoid someone stepping on them, eliminating trip hazard, etc.

Employees & Trade Contractors

Employees & Trade Contractors - Trade contractors are professional and courteous. In some instances, better reference to design drawings could be beneficial in preventing rework. A floor outlet in the middle of the study was missed and the concrete pad needed to be cut to install it. On another occasion the exterior gas stub out was missed and needed to be corrected after drywall installation.

Overall Experience

Overall Experience - To date the experience has been exemplary. Build time line has been on track (or ahead of schedule). Communication has been timely and accurate. Quality of workmanship has been excellent.

Areas Of Satisfaction

Areas Of Satisfaction - I am quite impressed with the coordination and timeliness of the build process without any sacrifice in quality and craftsmanship.

Recognized Excellence

Recognized Excellence - I would like to thank and recognize several individuals. First is Kate DaSilva. She has been a pleasure to work with throughout the process. Kate was the first Kent representative that we met. She was extraordinarily easy to talk to and offered several recommendations and options that we would not have thought of on our own. She is one of the key factors in our decision to choose Kent. Additionally we would like to recognize, Ella Stikeleather. She has been fantastic. Her recommendations made during the Selections process were spot on. With the exterior painting complete, we have received several compliments on the color selections. We credit Ella with helping us make those decisions and eagerly await the completion of the interior painting in the next couple of weeks. Lastly, we would like to recognize Landon Choplin. He is turning our dreams on paper into a reality.

Areas For Improvement

Areas For Improvement - The area where some improvement is needed is in the custom features (e.g., extra outlets, gas stub out additions, etc.) that are not in the standard design. I assume that prior to each phase (e.g., prior to electrical work beginning), a meeting is held with the sub-contractor (i.e., electrician). During this pre-job, improved focus on referencing drawings, additions made by the owner, lessons learned from previous builds, etc. may help in reducing rework.

Lead Source

Lead Source - I heard about Kent Homes as I looked at homes in the Bluff area and heard they were good builders.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - I am most excited about my three-car garage. If you asked my wife she would say differently.

Recognized Excellence

Recognized Excellence - Cameron did a very good job and the ones who worked in the bluff were very helpful as well.

Areas Of Satisfaction

Areas Of Satisfaction - They met my expectations in the selection process as it was through and helpful.

While we are still in the construction process, communication and workmanship has been top notch. Looking forward to the completion of our beautiful Kent Homes house. Special “kudos” to our Project Manager, Kenny Jones for making this home building process smooth and in fact, enjoyable.

Lead Source

Lead Source - I found a home on the internet that was being built in the neighborhood I wanted to live in. That home was being built by Kent Homes. I had search new home listing for zip code 28422

Salesperson Accessibility

Salesperson Accessibility - We dealt with Carol Autry. Our process was probably shorter than usual since the house was a spec house.

Options

Options - We were glad we were able to make some minor changes. The house had everything thing picked out and we like all the fixtures appliances etc that was going into the house.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - I love the whole floor plan. I think my husband loves the garage size.

Areas Of Satisfaction

Areas Of Satisfaction - Organization and communications

Overall Experience

Overall Experience - Customer Service, Project Manger Communication, Follow-up

Areas Of Satisfaction

Areas Of Satisfaction - Quality of Project and professionalism

Recognized Excellence

Recognized Excellence - Our project manager, Kenny Jones has kept us in the loop as the house progresses and responds to all of our questions or concerns in an extremely timely manner.

Areas For Improvement

Areas For Improvement - None come to mind. Kent has delivered on what they have said they were going do.

Lead Source

Lead Source - I met their sales team at a coastal showcase in Brunswick Forest.

Recognized Excellence

Recognized Excellence - I would like to recognize Randy Parrish and Dade Dutton for their exceptional service.

Any Changes?

Any Changes? - If I could change anything, I would change the lot I choose to build on.

Favorite Home Feature

Favorite Home Feature - The open layout is the feature I like the most.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - Laundry near Master Bedroom

Recognized Excellence

Recognized Excellence - Tim Burleson. We had some minor issues with the plans We were told some things could be chosen at selections but that was incorrect. He came by and made it right for us

Areas For Improvement

Areas For Improvement - Options at selections. I understand their thought process on limiting selections but for experienced home owners it was disappointing

Areas Of Satisfaction

Areas Of Satisfaction - The floor plans and the layout of the house. Lovely details on the ceilings

Areas For Improvement

Areas For Improvement - The options selections and prices

Construction Quality

Construction Quality - From what we have seen so far it appears good. However selections for cabinets flooring etc were very limited for the price of the house

Communication

Communication - He is a great project manager. Very honest and keeps things mocing

PM Expertise

PM Expertise - Absolutely

PM Professionalism

PM Professionalism - Very diligent. Especially with the inspections

PM Problem Resolution

PM Problem Resolution - There have been a few glitches with the build and he always lets us know what happened and how it would be resolved

PM Professional & Organized

PM Professional & Organized - Always keeps to our meeting schedule

Understand Building Process

Understand Building Process - Always answers my numerous questions about this

Trust

Trust - Absolutely

Clean & Safe

Clean & Safe - From what we have seen yes

Employees & Trade Contractors

Employees & Trade Contractors - We have only met the landscaper Ryan and he was fantastic. Very knowledgeable

Areas Of Satisfaction

Areas Of Satisfaction - The biweekly meetings with AJ are always good

Clean & Safe

Clean & Safe - AJ exceeded all expectations as a project manager. We were very fortunate to have him

Quality Of Workmanship

Quality Of Workmanship - For the most part good. However the quality of the gel stain on the front door is sub par. Would not suggest that anyone goes with this option

Quality Of Materials

Quality Of Materials - For the most part good. Except for the limited selections. Buyers should spend time looking at the models and asking for possible homes to look at if there is no model

PM Professional & Organized

PM Professional & Organized - Everyone we dealt with at Kent was quite organizes

Communication

Communication - We had biweekly meetings which were great since we were building remotely. When there were issues AJ promptly notified us to tell us how he already fixed it or how it was going to be rememdied

PM Professionalism

PM Professionalism - We learned a lot about the build process from him

PM Expertise

PM Expertise - Again we learned a lot

PM Problem Resolution

PM Problem Resolution - Addressed this above but he was superb

Trust

Trust - Absolutely

Employees & Trade Contractors

Employees & Trade Contractors - Want to call out the landscape designer. He was fantastic. And who ever installed the granite. The best seaming of granite that we have ever seen

Schedule

Schedule - On time!!!!!

Condition of Home

Condition of Home - There were still punch list items from the initial walk through. But they have dealt with a lot of them

Areas Of Satisfaction

Areas Of Satisfaction - Organization and timeliness. Beautiful floor plans

Areas For Improvement

Areas For Improvement - Gel staining on the front door should be dropped as an option. It is impossible to get an even stain when it is done on an installed door. Kent needs to address this

Recognized Excellence

Recognized Excellence - AJ Paladino as our PM. Kayla Paladino as our sales agent. Alina Aviles as our selections coordinator. Both Tim Burleson and Ashley Kent VP and President for dealing with our concerns along the way and truly standing by their product. They have assembled an exemplary team!!!

Additional Comments

Additional Comments - We are thrilled with our new home. Especially the screened loggia. So glad we chose Kent Homes at Compass Pointe!!!!

Any Changes?

Any Changes? - The tile work was subpar and the quality and installation of the front door.

Favorite Home Feature

Favorite Home Feature - Outdoor space.

Areas Of Satisfaction

Areas Of Satisfaction - Construction project management and overall floor plan/flow of the home space.

Areas For Improvement

Areas For Improvement - Tile work and overall options during selections, which lacked color design appeal.

We have already recommended Kent Homes to many friends!

Lead Source

Lead Source - Community representative

Salesperson Accessibility

Salesperson Accessibility - Kate has been amazing to work with!!

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - Fireplace option on screened porch

Design Consultant Communication

Design Consultant Communication - Amy was sooooo helpful!

Design Consultant Problem Resolution

Design Consultant Problem Resolution - Amy offered great alternatives to any issues we had

Selections Budget

Selections Budget - Amy gave us great suggestions when I was thinking too extreme! My husband was very appreciative!

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - My kitchen & dining room!!!

Recognized Excellence

Recognized Excellence - Amy Barnes made our selections appt fun, helpful & EASY!!! I have no second guesses in any of our original choices bc Amy advised me through the entire process.

Customer Suggestion

Customer Suggestion - Give Amy a raise!! She’s amazing!

Areas Of Satisfaction

Areas Of Satisfaction - We have been completely pleased with every step of our process so far! Kate DaSilva has been amazing to work with!! She handed us off to Amy for selections & we are so pleased with the entire process so far.

Areas For Improvement

Areas For Improvement - I would suggest improving the lighting selections and the levels a bit. Maybe I’m just really picky, but having to go up to level 8 for nice, current lighting options was a bit daunting.

Clean & Safe

Clean & Safe - Site was always clean

Communication

Communication - Chris always answered our calls/texts promptly…informed us of happenings in a timely manner.

PM Professionalism

PM Professionalism - Chris knows his stuff!

PM Expertise

PM Expertise - Always trusted Chris had the know-how to handle our build!

PM Problem Resolution

PM Problem Resolution - We had a few issues pop up, and Chris handled each of them timely, professionally & in a way that kept our stress to a minimum.

Trust

Trust - 100% trust Chris to handle any issue…he never left us hanging.

Schedule

Schedule - We were right on schedule!

Areas Of Satisfaction

Areas Of Satisfaction - Kent Homes delivered our home to us on time & without any major issues/concerns.

Areas For Improvement

Areas For Improvement - We are very happy with our Kent Homes Shelter Bay. Our selection’s appointment with Amy was an easy experience, until we saw the pricing of some of the upgrades we chose. Basic/included features and allowed amounts just aren’t adequate for the average “custom home” buyer. Examples, bathroom fixtures & lighting options…to choose fixtures to our liking/design style added a substantial amount to our bottom line. Landscaping allowance for our community is not in line with the mandatory requirements of our POA. We understand the building process, and economics of building, and overall we are very pleased with our new home. ZERO REGRETS about choosing Kent Homes as our builder.

Recognized Excellence

Recognized Excellence - Every person we worked with during our building experience was professional, fun, knowledgeable and experienced. Kate DaSilva was amazing & so helpful!! Amy McKay was great in assisting with our selection process, and then as Kate’s step-in when Kate went on maternity leave. Chris Moore was the perfect addition to complete our building team. Chris always had our back in the process!

Warranty Satisfaction

Warranty Satisfaction - Very pleased with the way our concerns were addressed…still working to resolve drainage issues with our lot BUT Chris Moore is a great guy to work with & we trust him to assist us.

Employees & Subcontractors

Employees & Subcontractors - Very happy with the team at Regional HVAC…they worked with us to ensure our needs were addressed & remedied the situation perfectly.

Recognized Excellence

Recognized Excellence - Chris Moore…he is always there to answer/address questions and/or concerns as they arise. It’s great to know he didn’t disappear once our home was completed.

Any Changes?

Any Changes? - Would have made our patio and laundry room larger. We love our Shelter Bay!

Favorite Home Feature

Favorite Home Feature - So many, but I think our favorite feature is our fireplace on our screened porch. We enjoy morning coffee on cool mornings & college football on Saturdays & it will be a perfect overflow space for our holiday party coming up!

Areas Of Satisfaction

Areas Of Satisfaction - Our home is super energy efficient!

Areas For Improvement

Areas For Improvement - Landscaping allowance was ridiculously low for the requirements of our community. Lot prep (grading, proper drainage) needs to be more of a priority instead of an afterthought. Have incurred great expense & worth trying to get this situation under control.

Construction Quality

Construction Quality - Everything is uniform, right angles spacing

Communication

Communication - Able to talk /text with Archie. This is important to us because we don’t live close enough to see the progress.

PM Professionalism

PM Professionalism - Very knowledgeable of progress and is able to keep us informed

PM Problem Resolution

PM Problem Resolution - Yes, he has.

Understand Building Process

Understand Building Process - Yes every 2 week calls are great.

Trust

Trust - Yes, within a couple days the issues are resolved

Overall Experience

Overall Experience - Yes, I will always recommend Kent Homes.

Areas Of Satisfaction

Areas Of Satisfaction - The responsiveness of all departments when we had a question. Making us important. Other builders blow us off when starting this journey of building our retirement home.

Recognized Excellence

Recognized Excellence - Archie, Carrol and Alina.

Quality Of Workmanship

Quality Of Workmanship - We are extremely happy how our home turned out.

PM Professional & Organized

PM Professional & Organized - Archie was there every time we had a question. He took great care of us during the complete process.

Communication

Communication - We always had our biweekly meetings and toward the end of the build Archie was fixable to meet as needed.

PM Problem Resolution

PM Problem Resolution - Archie resolved all our issues

Trust

Trust - I have complete trust in Archie to take care of our build of our home.

Areas Of Satisfaction

Areas Of Satisfaction - Build, material. Plan. Being by our sides the whole way through the process.

Recognized Excellence

Recognized Excellence - Archie Medina, Jim Talbot, Carrol Hobbs, Alina Aviles

Additional Comments

Additional Comments - Kent Homes were very responsive to our initial inquires on building a home in St James. I would recommend only using Kent Homes.

Areas Of Satisfaction

Areas Of Satisfaction - Build organization and communication

Recognized Excellence

Recognized Excellence - Dade Dutton

Areas For Improvement

Areas For Improvement - None

Lead Source

Lead Source - Kent is a builder in the Bluffs where we own land.

Salesperson Accessibility

Salesperson Accessibility - Kate is amazing, always available to answer an email or jump on a phone call.

Salesperson Communication

Salesperson Communication - Through the entire process Kate has been attentive, helpful and answered all of my millions of questions.

Sales Solutions

Sales Solutions - Kate was very helpful with ideas for our extended garage and home placement on the property.

Preconstruction Budget

Preconstruction Budget - Kate would double check with appropriate parties to verify the price of an option.

Options

Options - Not completed yet, but looking forward to the process.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - Outdoor living space.

Areas Of Satisfaction

Areas Of Satisfaction - Customer service/Kate have been wonderful. Everyone at Kent (so far) has reached out every step of the way to help calm my fears and apprehensions.

Design Consultant Communication

Design Consultant Communication - Alina was AMAZING. She is extremely knowledge and patient.

Professional & Organized

Professional & Organized - I was very anxious about the selections process, but Alina was patient and made the whole process less stressful.

Design Consultant Attentiveness

Design Consultant Attentiveness - Great attention to detail. Offered suggestions when asked.

Design Consultant Problem Resolution

Design Consultant Problem Resolution - Kept us informed of all possible changes, so far. Offered suggestions and listened to our ideas.

Design Consultant Accessibility

Design Consultant Accessibility - Very responsive.

Selections Budget

Selections Budget - We stayed within our planned budget.

Options

Options - Sooooo many options!

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - The tile in the master bathroom. Able to enlarge the kitchen island.

Recognized Excellence

Recognized Excellence - Kate DaSilva and Alina have been wonderful. Two very kind and patient ladies.

Areas Of Satisfaction

Areas Of Satisfaction - Our home is very functional ,efficient ,smart ,everything works as should! thank you for your hard work !

Areas For Improvement

Areas For Improvement - We wish we had compaction on our footing. It would’ve eliminate some cracks in the foundation.

Recognized Excellence

Recognized Excellence - Everyone that we work with did a great job, great team👏 Thank you.

Use Comments

Use Comments - Thank you

Additional Comments

Additional Comments - It’s a beautiful house, we are very happy !Thank you.

Warranty Manager Professionalism

Warranty Manager Professionalism - Yes, Mike rolled up his sleeves got under the sink and fix it currently Water leak thanks, Mike

Warranty Problem Resolution

Warranty Problem Resolution - Yes

Recognized Excellence

Recognized Excellence - Yes, Carol Hobbs Kenny Jones, Amy Barnes thank you for all your hard work 😓💪💪💯

Any Changes?

Any Changes? - Remove the garage from the front of the house

Favorite Home Feature

Favorite Home Feature - Very functional

Areas Of Satisfaction

Areas Of Satisfaction - Main leaving area

Areas For Improvement

Areas For Improvement - Main leaving area not enough daylight

Overall Experience

Overall Experience - Landon is doing an excellent job for us.

Recognized Excellence

Recognized Excellence - Landon Choplin

Areas Of Satisfaction

Areas Of Satisfaction - Overall excellent.

Areas For Improvement

Areas For Improvement - None.

Recognized Excellence

Recognized Excellence - Landon Choplin and Alina Aviles.

Lead Source

Lead Source - Through Compass Pointe

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - Master suite connection to the laundry room. Size of the loggia.

Customer Suggestion

Customer Suggestion - None at this time.

Recognized Excellence

Recognized Excellence - So far I would recognize Kayla for her attentiveness and her professionalism.

Areas For Improvement

Areas For Improvement - None at this time.

Areas Of Satisfaction

Areas Of Satisfaction - So far the process from our initial meeting through getting ready for our selections meeting. We were also impressed by the quality of the model homes we visited.

Additional Comments

Additional Comments - We are looking forward to our selections meetings and continuing the process of working with Kent Homes in building our new home in Compass Pointe.

Design Consultant Communication

Design Consultant Communication - Amy Barnes has been an excellent communicator throughout the entire design process.

Professional & Organized

Professional & Organized - Amy has been great to work with. She provided excellent advice and recommended appropriate solutions for our needs.

Design Consultant Knowledge

Design Consultant Knowledge - Amy is extremely knowledgeable about design solutions.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - The expansion of the kitchen island and the finishes in the loggia.

Recognized Excellence

Recognized Excellence - Tim Burleson. We had a very stressful challenge with the exit from the loggia to the patio. Tim not only responded to our email, he took the time to have a phone conversation to explain why the door needed to open out. He understood what our concerns were and offered up several different alternatives, of which we were able to get exactly what we wanted.

Customer Suggestion

Customer Suggestion - Ensure that the drawings on the sales documents are correct e.g. loggia doors should show opening out not in. Keep the sales team informed of changes to materials being used in new construction e.g. the switch from Luxury Vinyl Plank to Laminate flooring.

Areas Of Satisfaction

Areas Of Satisfaction - The ability to do some customization to the house e.g. changing the garage orientation to front load and flipping the floor plan.

Areas For Improvement

Areas For Improvement - None at this time.

Additional Comments

Additional Comments - Thus far the Kent team has been very professional throughout the process of selecting the model and designing our new home.

Areas Of Satisfaction

Areas Of Satisfaction - They met my expectations in the design selection process and project management process. AJ has been exceptional.

Areas For Improvement

Areas For Improvement - They fell short of my expectations with the floor plan layout.

Recognized Excellence

Recognized Excellence - I would like to recognize Tim and AJ Paladino. They have both been great.

Areas Of Satisfaction

Areas Of Satisfaction - The overall process has met my expectations. They have done what they said they were going to do.

PM Professional & Organized

PM Professional & Organized - AJ was very well organized and all of our interactions were conducted in a very professional manner.

Communication

Communication - AJ was an excellent communicator throughout the process. This was especially helpful since we were located in New Jersey.

PM Professionalism

PM Professionalism - As noted before AJ was very professional. He was also very knowledgeable about the process.

PM Expertise

PM Expertise - I can’t say enough about how good AJ was throughout the process.

PM Problem Resolution

PM Problem Resolution - AJ resolved every issue that arose to our satisfaction.

Trust

Trust - AJ proved to extremely trustworthy throughout our entire relationship.

Employees & Trade Contractors

Employees & Trade Contractors - I can’t speak to the Trade. However, all of our interactions with the Kent team were professional and courteous.

Areas Of Satisfaction

Areas Of Satisfaction - Communication, professional management of the job, quality of products offered at selections, and collaboration to solve challenges.

Areas For Improvement

Areas For Improvement - Cleaning the house to be move in ready. The landscaping company did not communicate well and were not very responsive to issues.

Recognized Excellence

Recognized Excellence - Firstly, AJ Paladino, I cannot express the gratitude that we have for what he did for us during this entire process. Also Tim Burleson, who was very helpful early on in the process. He provided us with great solutions to a couple design concerns, I.e. our back patio and drop zone.

Warranty Manager Professionalism

Warranty Manager Professionalism - John was very knowledgeable. He left the company and Mike Burch didn't miss a step. He was knowledgeable and excellent to work with!

Warranty Communication

Warranty Communication - Mike always let me know the status of the various resolutions during the process.

Warranty Problem Resolution

Warranty Problem Resolution - We were pleasantly surprised at how smoothly the process has gone. Mike made sure everything he was responsible for was resolved to our satisfaction.

Warranty Administrator Communication

Warranty Administrator Communication - Nancy has been excellent with communicating. She always responds quickly to any of our emails.

Warranty Administrator Professionalism

Warranty Administrator Professionalism - Nancy has been very professional throughout the entire warranty process. She was also extremely helpful in dealing with the Landscape issues we have run into throughout the year.

Warranty Work

Warranty Work - Both John and Mike were very hands-on in helping getting any of the issues resolved. One example was Mike getting a wrench from his truck to resolve the leaking water on 2 of the hose bibs after the 1 year walkthrough.

Warranty Trust

Warranty Trust - I was amazed at how Nancy & Mike were able to get almost all of the contractors to show up on the same day to take care of the warranty work.

Employees & Subcontractors

Employees & Subcontractors - All of the employees that we dealt with at Kent Homes were extremely professional and courteous. The same for the subcontractors. The only issue has been with Wrightsville Beach Landscaping.

Recognized Excellence

Recognized Excellence - Everyone we dealt with throughout the process was extremely professional. As for exceptional service, I would say that our Project Manager AJ Paladino was top of the list. He was tremendous to deal with, especially since we were in New Jersey during the construction. We were also impressed that Tim Burleson took the time very early in the process to develop some options to resolve our concern with our patio needing a landing and some steps to exit the loggia. Tim took the time to have a call with us and provide options to eliminate the landing!

Any Changes?

Any Changes? - We would eliminate the side widow in the front bedroom.

Favorite Home Feature

Favorite Home Feature - We love the 4 season loggia as well as the Master bedroom suite with access to the laundry room.

Areas Of Satisfaction

Areas Of Satisfaction - The ability to make changes to the base layout as well as the many elevations to choose from.

Areas For Improvement

Areas For Improvement - We would have wanted a better Landscape Company. Wrightsville Beach Landscaping has been difficult to deal with. This is an area where I believe Nancy really helped get things moving during the warranty process.

Additional Comments

Additional Comments - Overall we have been pleased with Kent Homes throughout the process.

Value

Value - Cost of house increased due to present economic conditions

Lead Source

Lead Source - From my real estate broker

Recognized Excellence

Recognized Excellence - Kenny Jones has been extremely helpful from the start of the build until now.

Any Changes?

Any Changes? - We would opt out of installing a bathtub in the master bathroom

Favorite Home Feature

Favorite Home Feature - Addition of laundry room sink. We use it every day for the dogs.

Areas Of Satisfaction

Areas Of Satisfaction - Resolved water issues in the garage

Kent Homes staff is highly trained and competent in communicating and carrying out their responsibilities and duties. They demonstrated exceptional customer service, appreciation for our business, and an eagerness to please us and find solutions. They are definitely a ‘yes’ organization instead of a ‘no’!

Lead Source

Lead Source - Model Home

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - Open concept

Customer Suggestion

Customer Suggestion - Perhaps provide a cost sheet showing the price ranges within the different levels several days ahead of selections. For example, Level 3 countertops is $2000-$3000, Level 4 is $3000-$4000, etc. provide ranges for all selections - cabinets, lights, flooring, plumbing fixtures, etc. Then when we arrive at selections and want a higher level, we have a general range of what we might consider and what might be slightly above budget or significantly above budget….

Recognized Excellence

Recognized Excellence - Without a doubt - Sarah Mebane and Ella Stikeleather. I’m going to miss communicating with them when we move to the construction phase. They are swift to respond, accurate, skilled, and courteous!

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - Their responsiveness to us. There were no delaying tactics or broken promises. They have responded swiftly and thoroughly to our many questions, concerns, changes and criteria.