pre-visits to design center ahead of final downselection to a builder

Told us what was going to be done, did it and then told us what was done.

Lead Source

Lead Source - Family previously built with Kent. Mike and Kim Mahoney

Salesperson Accessibility

Salesperson Accessibility - Seems like he's always available.

Recognized Excellence

Recognized Excellence - So far Ella and Cameron have been awesome!

A well-built home. Loved the floor plan.

Lead Source

Lead Source - Susan at the model home in Compass Pointe

Salesperson Accessibility

Salesperson Accessibility - Kate is amazing! Always available and receptive to questions and calls. Even changed her day off schedule to accommodate our visit !

Sales Attentiveness

Sales Attentiveness - Kate went through every possible option and scenario and helped guide our decisions

Sales Knowledge

Sales Knowledge - And if she didn’t know, she quickly found the answer !

Understanding Of Cost

Understanding Of Cost - We have not yet gone to selections, so we can better answer that question after our appointment

Value

Value - Since we haven't even started construction, this is a difficult question to answer!

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - Master bathroom and loggia

Recognized Excellence

Recognized Excellence - Kate Da Silva

Areas Of Satisfaction

Areas Of Satisfaction - Ability to easily put our vision into their design

Design Consultant Communication

Design Consultant Communication - Alina was very professional and helpful during selections !

Design Consultant Knowledge

Design Consultant Knowledge - Alina gave many great suggestions and helped us to make better choices and thought of things we had not

Design Consultant Accessibility

Design Consultant Accessibility - Alina was excellent with her communication and responsiveness

Value

Value - As far as we know !

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - My new bathroom with the free standing tub!

Recognized Excellence

Recognized Excellence - Kate and Alina have been exceptional to work with so far !

Areas For Improvement

Areas For Improvement - Seems to be a bit of a delay in the receipt of our plans and also the site plan was delayed

Communication

Communication - Landon is always willing to take a call, answer all questions to the best of his ability and find the answer if he is unsure, and responds in a very timely manner to texts.

PM Expertise

PM Expertise - Despite having to take over our build and never having built a Lumina Island before, he’s doing a great job

Areas Of Satisfaction

Areas Of Satisfaction - Time to complete framing was amazing ! Landon’s responsiveness and willingness to take action as needed. And how the foundation issue was handled so quickly when progress had stopped because of it !

Recognized Excellence

Recognized Excellence - Alina was such a joy to do selections with ! We cannot wait to see our finished product with what she helped us select !

Additional Comments

Additional Comments - We absolutely love the Lumina model!! We are only disappointed in 2 areas—both in the lanai. But we must take responsibility for not reviewing the contract/plans in more detail. We had wanted the outside door in the lanai on the other wall (tv side). It’s going to make putting furniture in there a challenge with how it’s laid out now. And we had preferred telescoping doors onto the lanai. But we are unsure/cant remember if Kate said Kent no longer uses them ..? Other than that, the house is perfect for our needs and we cannot wait to move in !

Kent Homes has made planning a house build extremely less stressful due to their organization and attention to detail.

Areas Of Satisfaction

Areas Of Satisfaction - Communication and availability. Bi-weekly meetings are very helpful to us

Recognized Excellence

Recognized Excellence - Dade Dutton.

Areas Of Satisfaction

Areas Of Satisfaction - They were excellent communicators. All of their promises were kept. They completed the job on a very good timeline.

Areas For Improvement

Areas For Improvement - The only thing that I would critique is some of the materials used. The flooring seems more delicate than we want, and the quality of the paint itself is not well done.

Recognized Excellence

Recognized Excellence - I would like to recognize Dade for his exceptional service. He was excellent! He was the project manager. I recommend him highly. Amy Barnes was fantastic! I would also like to recognize the woman who did the decorating and the woman who walked us through the selections. The selections are a daunting task, but they made it really easy. They did good.

Warranty Manager Professionalism

Warranty Manager Professionalism - Both Randy and then Hunter were very thorough and professional. Great to work with.

Recognized Excellence

Recognized Excellence - Hunter was really helpful, great to work with.

Any Changes?

Any Changes? - There are a few areas that we are not happy with and we believe Kent could have done a much better job of explaining and directing us: 1: Driveway and walkway finish. We selected the “pebble” finish on the concrete. The end result is not at all what we expected or what we saw on one of the Kent model homes. Our driveway is continually shedding stones and looks bad. When we raised this with Randy he came and cleaned the loose stone. He agreed that the finish was poorly done but that there wasn’t anything he could do to fix it. This is by far our biggest complaint and we really think that Kent should have pointed that out before we started. We still believe that Kent should remediate this issue in some way. 2: Paint quality. First the gel finish on the front door. This obviously was not a great product for the application, we DO appreciate that this was fixed. Kent should remove this as an option. Second, while the painters did a good job on the interior, the actual quality of the paint is poor. After all that work it seems like a mistake to skimp on the paint quality. A small amount of money could have saved us from having to repaint in the near future.

Favorite Home Feature

Favorite Home Feature - The loggia is our favorite part of the home. The cedar ceiling looks great and we had Porch Conversions add large sliding doors across the room. We spend a good deal of our time in that room.

Areas Of Satisfaction

Areas Of Satisfaction - The Kent PM, Dade was great. In fact we have had positive experiences with basically all Kent personnel.

Areas For Improvement

Areas For Improvement - Help with better guidance on the landscaping. We understand these were decisions that we made, but the choice of Thorpe for our landscaping was a big mistake. They were not up to the job. Kent could have been more helpful guiding us on how to select the proper landscape and what was needed for proper drainage. We have had some flooding on the yard and have had to get another company in to basically redo the entire property.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - I am excited about the whole process.

Recognized Excellence

Recognized Excellence - I would like to recognize Carol Autry and Kenny Jones for their exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - Regarding if they met or exceeded my expectations, they were very responsive and very engaged to any inquiries that I presented.

Areas For Improvement

Areas For Improvement - They have not fallen short in any area yet. It is still quite early. The home is not built. As of now, they haven't fallen short. We are in the early stages of the project.

PM Problem Resolution

PM Problem Resolution - Kenny was awesome.

Employees & Trade Contractors

Employees & Trade Contractors - Some contractors seem not to have a clue about what they're doing. Professionalism has to do with how you do your work. Some contractors like the HVAC guys and the electricians did good. The other trades were not good.

Overall Experience

Overall Experience - Kenny was great.

Areas Of Satisfaction

Areas Of Satisfaction - The project manager exceeded my expectations. He was awesome.

Recognized Excellence

Recognized Excellence - Carol Hobbs was our sales lead. She was very good to deal with. She always got back to us and took care of any issues. Alina Aviles was our design center manager. She was very knowledgeable and helpful in picking out our selections. She was a pleasure to deal with. Kenny Jones had exceptional service.

Areas For Improvement

Areas For Improvement -

Lead Source

Lead Source - Brunswick Forest

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - The pantry & pocket office that I’m making a dry bar

Design Consultant Communication

Design Consultant Communication - Ella was so awesome to work with!

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - The pantry and the “pocket office” which I’m having designed into a dry bar room

Recognized Excellence

Recognized Excellence - Cameron AND Ella

Additional Comments

Additional Comments - I have appreciated the fact that Kent works well with coordinating meetings while I am in Wilmington to cut down numerous trips, as i live about 6 hours away

PM Professionalism

PM Professionalism - Tyler was absolutely wonderful to work with….very responsive, knowledgeable and was very professional and honest with all of his suggestions and or answering all of my questions

PM Problem Resolution

PM Problem Resolution - Immediately without question

Trust

Trust - I had/have FULL faith and trust in Tyler

Areas Of Satisfaction

Areas Of Satisfaction - All areas honestly…I did this complete build remotely after my design options with Ella…I am a control freak and do not trust easily; however, with Tyler and Cameron…I was able to completely step our of the picture and let them do their jobs. I trusted what they told me and the timelines they gave me and they super exceeded all of my expectations. Ashely Kent should be most proud of the team she as and it is a well oiled machine!E

Recognized Excellence

Recognized Excellence - Ella w/ the design team, Cameron in sales and Tyler as my SuperIntendent

Lead Source

Lead Source - Sabrina williams

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - Kitchen

Additional Comments

Additional Comments - So far no complaints about process

Clean & Safe

Clean & Safe - The higher areas ie molding fans not cleaned on move in date

Quality Of Materials

Quality Of Materials - Fireplace option should not be offered since its natural appearance has a “ crack” like feature

Condition of Home

Condition of Home - Whole house needed to be repainted

Areas Of Satisfaction

Areas Of Satisfaction - Speed of building was quicker than we planned

Areas For Improvement

Areas For Improvement - Not happy that garage has a 2 inch lip to driveway. That is a safety issue.

Recognized Excellence

Recognized Excellence - Alina was a great help during selections especially since we have never built a house before Tyler was very helpful even after we moved in Cameron was very punctual with all emails and calls

Additional Comments

Additional Comments - Overall, Kent is a very organized, professional and efficient company to work with during a new house construction project.

They are extremely methodical, courteous, and on time. Their process is very good, and led to an on time completion of the house.

Lead Source

Lead Source - I heard about your company from a list of builders from the Bluff's. You were approved as a builder in this community.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - I am most excited about the kosher room.

Recognized Excellence

Recognized Excellence - I would like to recognize Ella Richardson, in the design center, and Kate.

Areas Of Satisfaction

Areas Of Satisfaction - I think the building process and schedule seems to be very detailed. I am expecting them to be able to build within the agreed upon timeframe. Relative to other builders, we have had experience with and researched. That was before we decided to go with you.

Design Consultant Knowledge

Design Consultant Knowledge - Absolutely, the design consultant was knowledgeable.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - I am excited about the butlers' pantry.

Recognized Excellence

Recognized Excellence - I would like to recognize Ella.

Customer Suggestion

Customer Suggestion - We have some wasted space on the island. The cabinet supplier didn't provide a cabinet of particular size that would fit. I did find other suppliers that had those in stock. The one that you use didn't stock that same feature. The supplier for the shelves that went into the master bedroom, they had a slow turnaround. I am thinking about a two-week delay in getting through the plans for the design. We had some changes to the shelves.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied that their design studio had everything available to go through in the selection process. That was a lot more straight forward than other builders we were looking at and had heard about

Areas For Improvement

Areas For Improvement - They didn't fall short in any area.

Construction Quality

Construction Quality - Overall, I am satisfied with the materials and workmanship. Craft workers, in general, keep the work site clean and neat. On occasion, bottles, tools, rags, etc. were found in the rafters, framing and around the lot.

Communication

Communication - Excellent communication from Landon. On several occasions, he texted questions during the build process to clarify items to ensure they were done in accordance with our intentions (e.g., location of outlets, wire runs, etc.). Bi-weekly meetings were effective in understanding what was completed and what was coming up in the next couple of weeks. He responds timely to texts and questions.

PM Expertise

PM Expertise - Landon has a clear understanding and expertise in the build process and construction methods. It is clear that his prior experience and training has prepared him well for his position. He has coordinated sub-contractors, material deliveries and orders extremely well, resulting in little down time between build phases.

PM Professionalism

PM Professionalism - Landon has been courteous and professional throughout the build process. He puts the customer first and ensures that they are satisfied with the project.

PM Problem Resolution

PM Problem Resolution - During the build process there were a couple of issues that needed resolution (e.g., missing outlet in the study, missing exterior gas stub). They were corrected timely without issue.

PM Professional & Organized

PM Professional & Organized - Landon is well organized and professional. Timing and coordination of the subs have been exemplary.

Understand Building Process

Understand Building Process - Landon understands the build process very well and has provided excellent recommendations regarding landscaping, internet wiring and interior finishing (e.g., shelving, window treatments, etc.). He often refers back to the design drawings and selection addendum to ensure the house is build to the required specifications.

Clean & Safe

Clean & Safe - On several occasions Landon took action to ensure the job site was clean and safe. Examples include removing bottles, rags etc. that were left by subs, repositioning lumber with nails exposed to avoid someone stepping on them, eliminating trip hazard, etc.

Employees & Trade Contractors

Employees & Trade Contractors - Trade contractors are professional and courteous. In some instances, better reference to design drawings could be beneficial in preventing rework. A floor outlet in the middle of the study was missed and the concrete pad needed to be cut to install it. On another occasion the exterior gas stub out was missed and needed to be corrected after drywall installation.

Overall Experience

Overall Experience - To date the experience has been exemplary. Build time line has been on track (or ahead of schedule). Communication has been timely and accurate. Quality of workmanship has been excellent.

Areas Of Satisfaction

Areas Of Satisfaction - I am quite impressed with the coordination and timeliness of the build process without any sacrifice in quality and craftsmanship.

Recognized Excellence

Recognized Excellence - I would like to thank and recognize several individuals. First is Kate DaSilva. She has been a pleasure to work with throughout the process. Kate was the first Kent representative that we met. She was extraordinarily easy to talk to and offered several recommendations and options that we would not have thought of on our own. She is one of the key factors in our decision to choose Kent. Additionally we would like to recognize, Ella Stikeleather. She has been fantastic. Her recommendations made during the Selections process were spot on. With the exterior painting complete, we have received several compliments on the color selections. We credit Ella with helping us make those decisions and eagerly await the completion of the interior painting in the next couple of weeks. Lastly, we would like to recognize Landon Choplin. He is turning our dreams on paper into a reality.

Areas For Improvement

Areas For Improvement - The area where some improvement is needed is in the custom features (e.g., extra outlets, gas stub out additions, etc.) that are not in the standard design. I assume that prior to each phase (e.g., prior to electrical work beginning), a meeting is held with the sub-contractor (i.e., electrician). During this pre-job, improved focus on referencing drawings, additions made by the owner, lessons learned from previous builds, etc. may help in reducing rework.

Orientation Punch List

Orientation Punch List - There are still a couple of items that have to be taken care of. I trust that he is going to do it.

Areas Of Satisfaction

Areas Of Satisfaction - I think the build timeline exceeded my expectations. Some of the subcontractors, fell a little short of my expectations regarding their reading of the plans and the specialty items we included in the house. They did not reference the plans effectively which led to several rework items throughout the house.

Recognized Excellence

Recognized Excellence - I would like to recognize Landon Choplin for his exceptional service. He did a excellent job. I would also like to recognize Ella Richardson or Strikeweather, she got married during our process, but she was exceptional in designs and selections. Kate was wonderful in the sales presentations.

Kent Homes clearly is a smarter way to build a custom luxury home. It is clear from the time a customer is a prospect to signing the purchase agreement and selecting design options that the professionals at Kent Homes are focused on customer Satisfaction.

Design Consultant Communication

Design Consultant Communication - Alina responded to text messages and emails within 24 hours (often faster) and followed up with conference calls. We are more than satisfied with the communication.

Selections Budget

Selections Budget - Kent homes includes quality flooring and fixtures as standard in their homes depending on the model and community. Alina was very helpful in informing us about upgrades and value over the standard offered selections.

Design Consultant Trust

Design Consultant Trust - We explored quite a few options not a part of the standard offering. One option was specific outdoor premium paint and we got a reasonable quote within 48 hours involving the subcontractor. Alina promptly followed up on all our requests.

Options

Options - We were very satisfied if not amazed at all the options and levels of options to make our home unique to our style.

Understanding Of Cost

Understanding Of Cost - We visited the design center briefly before the actual selections appointment. This was very helpful in balancing budgeting structural options with the design center options.

Value

Value - Kent Homes provided many features as standard that we upgraded in many instances only one step up. Our more expensive upgrades focused on the living room fireplace. Overall the options at Kent Homes design center provided excellent value for our home.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - The fireplace / AV combination with a mantel. This will be a center piece of the living room.

Recognized Excellence

Recognized Excellence - Cameron and Alina provide truly caring and knowledgeable service that represents Kent Homes commitment to building a “smarter way to a luxury home”

Customer Suggestion

Customer Suggestion - A catalog of standard options and pricing would be helpful to better plan the budgeting process. Having preconceived notions of costs and budget we gained knowledge of pricing during the experience. Certainly knowing this in advance would cut down on the need “now how much does this upgrade cost?” 😜

Areas Of Satisfaction

Areas Of Satisfaction - Having only built two homes with “tract builders” The Kent Homes experience has been far above any experience with these builders. I feel very confident that Kent Homes will build a quality home on time and on budget . The options in The design center more than met our expectations as previously we were restricted to very limited choices. Kent Homes truly offers a custom home at a very reasonable price point.

Areas For Improvement

Areas For Improvement - Initially when we were looking at floor plans we did not understand the relationship with lot sizes. For example . The particular community “standard lot sizes” would only fit 55’ wide floor plans and some 50’. We fell in love with a wider floor plan before realizing this relationship and selecting a lot. We fixed things by upgrading lots but it would have been more helpful in the initial dialog if we understood what Kent Homes floor plans fit on what lots.

Lead Source

Lead Source - We found them online when looking at builders in our area and looking at reviews.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - What I'm most excited about is just having a custom-built house on our own property as a whole.

Customer Suggestion

Customer Suggestion - I would suggest maybe just having a detailed checklist of kind of what is expected in the process, something like that to help keep people on track or know what's coming next, what to look for.

Recognized Excellence

Recognized Excellence - Carol and Alina have been good to work with.

Areas For Improvement

Areas For Improvement - They did not fall short in any areas. They've done very well.

Areas Of Satisfaction

Areas Of Satisfaction - They've been very responsive and helpful in finding what we're looking for and answering our questions.

Employees & Trade Contractors

Employees & Trade Contractors - For the most part, everyone is professional and nice. But, as expected, some contractors are incredibly messy and leave behind food, nails, materials, and more that we are constantly cleaning up. This is expected on job sites but it’s still concerning bc we don’t want injury to people or property. Also we had an incident where someone was hanging out in my neighbors yard and they don’t need their kids to be worried about random strangers on their property. Dade immediately handled the situation and he also helps pick up after the contractors.

Areas Of Satisfaction

Areas Of Satisfaction - Dade is amazing. He doesn’t make us feel like a burden and he keeps us informed every step of the way. We enjoy working with him every day.

Recognized Excellence

Recognized Excellence - Dade. 10000000000% Dade.

Areas For Improvement

Areas For Improvement - The process before working with Dade was awful, stressful, and too dramatic. The team was informed and they made changes.

Lead Source

Lead Source - Compass Pointe

Options

Options - I would have liked more plumbing options

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - Messy Kitchen

Recognized Excellence

Recognized Excellence - Ella and Cameron

Areas For Improvement

Areas For Improvement - TO many little upcharges ... USB outlets should be standard

Areas Of Satisfaction

Areas Of Satisfaction - cost per sq foot

Construction Quality

Construction Quality - So far, I am satisfied with the quality of the materials and workmanship.

Communication

Communication - I would rate Dade Dutton's communication with me at 7 stars.

PM Expertise

PM Expertise - I would rate Dade Dutton having the necessary expertise to manage my project at 7 stars.

PM Professionalism

PM Professionalism - The project manager is great and is knowledgeable and professional

PM Professional & Organized

PM Professional & Organized - Dade Dutton was great. He was professional and organized.

Trust

Trust - I would rate trusting the project manager to follow through on commitments at 11 stars.

Employees & Trade Contractors

Employees & Trade Contractors - I didn't have any encounters with the employees and trade contractors, as I am in another state.

Areas Of Satisfaction

Areas Of Satisfaction - They met or exceeded my expectations so far as the process has been as described from groundbreaking to this point in time, which is 60 or 70 percent completed.

Recognized Excellence

Recognized Excellence - I would like to recognize Dade.

Kent Homes has very talented, attentive and responsive representatives who go above and beyond to address any and all concerns. We are only starting the process, with ground not being broken on our home yet. They have nearly unlimited customization options. We are very happy with the customer service thus far!

Kent Homes did an outstanding job building our home. Always professional in all dealings, built a high level of trust, and covered and repaired all our warranty items.

Lead Source

Lead Source - From my cousin Joe Bergamini

Salesperson Accessibility

Salesperson Accessibility - She is wonderful to work with A+ Easy to reach and very responsive

Salesperson Communication

Salesperson Communication - She has been tremendous in communicating with us. We couldn’t be happier

Sales Attentiveness

Sales Attentiveness - Very thorough during our structural calls

Sales Knowledge

Sales Knowledge - Very helpful and followed up with the architect as necessary

Sales Solutions

Sales Solutions - Some great suggestions and excellent feedback

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - Partial privacy wall in loggia

Areas Of Satisfaction

Areas Of Satisfaction - Attention to detail

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - Outdoor patio

Recognized Excellence

Recognized Excellence - Alina Aviles did a great job designing our house

Communication

Communication - It has been a pleasure to work with Kent Homes. Kenny, our Project Manager, continually updates us with beautiful pictures and we have bi-weekly meetings. The house is looking good and may be finished one month ahead of the date promised

PM Professionalism

PM Professionalism - Kenny is always professional in his dealings with us

PM Problem Resolution

PM Problem Resolution - Kenny has stepped in and helped redesign the master water closet, recommended locations of our soffit lighting, and connected us to a wonderful landscaper (Edge)

Understand Building Process

Understand Building Process - Kenny brings a vast knowledge of the building process to our new home construction and always apprises us of the next steps

Trust

Trust - Absolutely

Areas Of Satisfaction

Areas Of Satisfaction - Kenny has met or exceeded our expectations in every facet of the building process

Recognized Excellence

Recognized Excellence - A big thank you to both Kenny and Kate for their exceptional service

Areas For Improvement

Areas For Improvement - The Selections process is a very important part of the experience. We appreciate the extensive list of options that are available and the addition of a checklist of some sort for the buyer to refer to would really be useful

Quality Of Workmanship

Quality Of Workmanship - We were very impressed with the quality of the workmanship and the attention to detail displayed by the entire team throughout the process

Quality Of Materials

Quality Of Materials - The quality of the materials used exceeded our expectations.

PM Professional & Organized

PM Professional & Organized - Kenny was incredible throughout the process. We had biweekly meetings that kept us abreast of the construction progress. We reviewed what had been accomplished since our last update and discussed what was going to be done over the following two weeks. The house was built right on schedule with no major issues at all. And of course, Kenny was always professional!

Communication

Communication - Kenny communicated with us very effectively. As noted we had biweekly meetings and he would call us as necessary when issues arose. There was much discussion around the installation of the chimney hood over the stove. He had the contractor stop by and discuss the options and recommended to us the best solution. Same thing with the master toilet room. We had several calls discussing the specifics of the opening, etc. In all cases, he made suggestions that were perfect and steered us away from things that would not work. Couldn't be happier!

PM Professionalism

PM Professionalism - As previously stated, Kenny was a professional in all aspects of the job and treated us with the utmost respect and always watched out for our interests.

PM Expertise

PM Expertise - Kenny had the expertise to manage my project. He kept the project on schedule, raised his concerns to us, always had great recommendations, resolved all of our issues, kept us completely in the loop.

PM Problem Resolution

PM Problem Resolution - Kenny was excellent at addressing and resolving our problems. As previously mentioned, he was concerned about the installation of the chimney hood over the stove. He had the contractor stop by and discuss the options and recommended to us the best solution. Same thing with the master toilet room. We did not want a door on the master toilet area, and we had several calls discussing the specifics of the opening, etc. In all cases, he made suggestions that were perfect and steered us away from things that would not work. Finally a need came up to install a $2,000 roll back drain in the driveway. We did not care to lay out the money but he convinced us to install the drain. We are glad we did.

Trust

Trust - Without a doubt we had full trust in Kenny. It is not easy to be 650 miles away from the building site and spend a good amount of cash to build a new home, and never feeling the need to travel to NC and check up on the house. Kenny was trustworthy and followed through on commitments.

Employees & Trade Contractors

Employees & Trade Contractors - We never came in contact with the employees and trade contractors of Kent Homes who were anything but professional and courteous.

Schedule

Schedule - Absolutely. The house was built on schedule according to plan. If anything, the house was done 2 to 4 weeks earlier than expected.

Condition of Home

Condition of Home - We were thrilled with the condition of our home when we moved in.

Orientation Punch List

Orientation Punch List - This is still a work in progress, but Kenny is doing an excellent job of managing the completion of items on the punch list. He had the foyer chandelier installed and swapped out the light bulbs in that light and the light in the dining room per our request. He sent us pictures of both fixtures with the light bulbs to get our confirmation. Similarly, I was concerned with the keys not opening the garage convenience door and the garage entranceway door, but Kenny went over to the house to rectify the issue.

Areas Of Satisfaction

Areas Of Satisfaction - Honestly, they met or exceeded our expectations across the board from beginning to end. No need to repeat everything that I have already stated.

Areas For Improvement

Areas For Improvement - We were happy with all facets of the process.

Recognized Excellence

Recognized Excellence - Besides Kenny, Kate DaSilva was a tremendous asset to us throughout the process. She never let us down. She handled any of our concerns quickly and efficiently.

Additional Comments

Additional Comments - We spoke to some of the other residents in Brunswick Forest who did not use Kent Homes to build, and I am glad we chose Kent based on some of the feedback.

Warranty Manager Professionalism

Warranty Manager Professionalism - Hunter Shafer was exceptional in all aspects and very professional in his dealings with us

Warranty Problem Resolution

Warranty Problem Resolution - Hunter ensured that each of our warranty issues were addressed and corrected. He would often stop by the house to check on the progress of each item and check on the repair work

Warranty Administrator Communication

Warranty Administrator Communication - Hunter was incredible. He would communicate via e-mail, text and phone call with us to let us know where we were in the process. He would always inform us when a contractor was to be expected and next steps. Couldn't be happier.

Warranty Satisfaction

Warranty Satisfaction - Yes. All warranty items were resolved to our satisfaction.

Warranty Trust

Warranty Trust - We had complete trust in Hunter and he delivered. He met our high expectations consistently

Recognized Excellence

Recognized Excellence - At the very end of our warranty process we came across a very bad leak in our laundry room. Further investigation by Hunter and plumber discovered that a nail used to install the exterior siding had punctured a hole in the pipe of our laundry room sink and caused water damage. The laundry room cabinet was ripped out and a huge dryer blower was brought in to completely dry out the area. Hunter ensured that the room was completely dry and immediately told us we would get a replacement laundry cabinet. He was simply the best!

Any Changes?

Any Changes? - Possibly build the upstairs room above the garage

Favorite Home Feature

Favorite Home Feature - Kitchen area and loggia

Areas For Improvement

Areas For Improvement - Improve Selections process to cover all available choices on a step-by-step basis

Recognized Excellence

Recognized Excellence - Kent Homes has done a really nice job; they keep the place clean, communicate if there are any delays, and keep us informed of what is going on. We have been very happy.

Construction Quality

Construction Quality - There were a couple of issues, but the warranty team is awesome.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the timeliness, and the customer care.

Recognized Excellence

Recognized Excellence - I would like to recognize Kate DeSilva.

Areas For Improvement

Areas For Improvement - The selection offerings were limited, in terms of finishings. I wish they had a larger selection of choices.

PM Problem Resolution

PM Problem Resolution - Tyler came toward the latter 3rd of our project and he was our 3rd PM. I appreciate that through these transitions, our project didn’t suffer. Tyler picked up quickly and was very quick to address whatever issue came up and was resourceful in finding solutions to issues.

Areas Of Satisfaction

Areas Of Satisfaction - Timeline, addressing issues promptly, craftsmanship

Areas For Improvement

Areas For Improvement - I wish the selections of finishing was not so limited in some areas. For example, we were disappointed that there so few cabinet colors to choose from and same thing with tiling for kitchen, floors and bathrooms. So much is available out there so we were quite surprised.

Recognized Excellence

Recognized Excellence - Kate Dasilva was excellent with us. She provided guidance, communicated often and clearly and tried her best to work with us till we made decisions.

Additional Comments

Additional Comments - Thank you Kent for building us a beautiful home.

Lead Source

Lead Source - Model and other clients building a new home at The Bluffs

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - We love the open concept floor plan and how functional the design is.

Recognized Excellence

Recognized Excellence - We have been pleased with everyone we have met at Kent Home--Especially Kate and Alina!

Areas Of Satisfaction

Areas Of Satisfaction - Any time we had a question or concern Kate addressed immediately and exceeded our expectations

Additional Comments

Additional Comments - Everyone one that we have worked with at Kent Homes so far has responded to any of our questions in a timely manner. .

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - Open Floor Plan

Recognized Excellence

Recognized Excellence - Alina Aviles was exceptional at the design center. She was knowledgeable, patient, timely in her responses to our questions. Kate DaSilva is awesome! She is one of the reasons we selected Kent Homes over another builder. She answered all of our questions and concerns.

Areas Of Satisfaction

Areas Of Satisfaction - Customer Service

Areas Of Satisfaction

Areas Of Satisfaction - Quite honestly, Kent has exceeded our expectations from the initial purchase and contract, to the design center and now through the construction process. We will definitely recommend Kent Homes to our Friend and Family.

Recognized Excellence

Recognized Excellence - Chris Moore has been awesome to work with. We meet with him every 2 weeks. He is patient with us and answers all of our questions. If we have a concern or question we can text him and always get a prompt response. We would highly recommend Chris. Kate DaSilva was awesome too! She was knowledgeable, efficient, patient. She answered all questions promptly. Our Design Coordinator, Alina Aviles was also awesome. She was knew her products and was so helpful guiding us through all of our many selections. In fact, everyone at Kent Homes has been helpful--From Brandi and others at the Corporate Office to the other design coordinator Alena and Sarah.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - The feature I am most excited about is the bellagio.

Recognized Excellence

Recognized Excellence - Carol Autry and Ella Stikeleather have been great.

Areas Of Satisfaction

Areas Of Satisfaction - Kent Homes has met all our expectations. We have not actually started yet.

Lead Source

Lead Source - Looked at one of there model homes.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - Covered Balcony, coffered ceilings, messy kitchen

Recognized Excellence

Recognized Excellence - Ella did a tremendous job helping us in the design center!

Professional & Organized

Professional & Organized - Ella always got back to us in a timely manner when we had any questions.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - The shiplap accent wall in the master bedroom and extending the patio and upgrading to colored stamped concrete.

Recognized Excellence

Recognized Excellence - Ella Stikeleather was a delight. Her expertise and patience helped guide us through the entire design process. She offered unique suggestions and options that helped us customize our home. Thanks to her, we know we have designed the house of our dreams. She is truly an asset to Kent Homes.

Areas Of Satisfaction

Areas Of Satisfaction - Responsiveness and the design center

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - The quality of the workmanship and attention to detail has been impressive.

Recognized Excellence

Recognized Excellence - Kenny Jones is a great project managers that is very down to earth and easy to work with. Not only does he know his trade very well, but he is also very quick to respond and answer any questions I've ever had regarding the project. I would recommend Kenny to anyone for their next home-building project.

The ability to customize our home

Lead Source

Lead Source - St. James Plantation salesperson

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - Loggia

Construction Quality

Construction Quality - We are building remotely. I believe the builder is a quality builder using quality products.

Communication

Communication - Archie has been flexible with our schedule and has kept us up-to-date on the construction.

Recognized Excellence

Recognized Excellence - PM Archie Medina

Recognized Excellence

Recognized Excellence - Kayla Paladino was very solicitous

Customer Suggestion

Customer Suggestion - Better lighting choices

Areas Of Satisfaction

Areas Of Satisfaction - Everything went smoothly

Recognized Excellence

Recognized Excellence - The project manager has been extremely responsive to any of our concerns, it is a pleasure to work with him

Areas For Improvement

Areas For Improvement - We had a problem with the brick we chose. We happened to be out of town when we were told that we would have to pick one of the samples we had already said was unacceptable. In speaking with the young woman we originally dealt with I told her that we were spending half a million dollars on a home and we wanted just perfect and not have to settle. Her comment to me was we have many clients who spent half a million dollars on their home. Not cool, still leaves a bad taste in both my husband and my mouth.

Quality Of Workmanship

Quality Of Workmanship - For the price point, the materials were above average.

Quality Of Materials

Quality Of Materials - For the price point, the materials were fine

Communication

Communication - DADE was available and responsive even in th off- hours.

PM Expertise

PM Expertise - Dade was able to head off problems, regardless of the construction component or type of subcontractor. If we identified what we thought was a problem, he either showed us why it wasn’t, or , if it was, or might be a problem, his response was quick and effective

PM Problem Resolution

PM Problem Resolution - See above. I’m very impressed with Dade’s ability to represent Kent Homes, yet assuring that the homeowner is satisfied with the quality of the Kent Homes product

Trust

Trust - Dade definitely engenders trust in Kent Homes.

Employees & Trade Contractors

Employees & Trade Contractors - From our limited interaction with the trades/subs, they were very professional, certainly extremely courteous. Also, generally speaking, the quality of their work was better than the quality of our previous Brunswick Forest home (True Homes)

Condition of Home

Condition of Home - Cleaning crew did a great job, particularly in the tight time frame

Orientation Punch List

Orientation Punch List - PM/Quality/Warranty people all very responsive.

Areas Of Satisfaction

Areas Of Satisfaction - In almost every area, we were more than satisfied.

Areas For Improvement

Areas For Improvement - Discontinued Items - Brick. We had a bad experience in replacing a discontinued brick/color. Only after we strongly (very strongly) suggested that perhaps another brick manufacturer/vendor might produce a similar color product, did Kent find a replacement/substitute. To be fair, it was actually done very quickly. - Gas fired tankless unvented water heater. Inlet pipe froze. The model that came with our home was inadequately insulated, and froze up within weeks of us moving into the home. Kent installed additional insulation that We hope is sufficient. Again, to be fair, it was addressed within hours. I would suggest Kent re-examine that particular exterior/vent-free model, as the plumber (Milam?) told me he had a dozen frozen pipe calls that morning)

Recognized Excellence

Recognized Excellence - Dade Dutton

Additional Comments

Additional Comments - All in all, a very good experience!!!

Recognized Excellence

Recognized Excellence - Dade Dutton project manager was very professional did a great job

Favorite Home Feature

Favorite Home Feature - Love the layout

We really like the way the house looks, and we will be very happy. However, I think there were more mistakes than we would have expected, and it was our responsibility to catch them. I think a double-check process would have found these -- we missed one and it cost us. I thought there more things at close that still needed to be fixed (although none are major)

Lead Source

Lead Source - Once we decided on Compass Pointe, we looked at the builders, models, and comments. We liked the models and visited with builders to go over the models. We felt we had good support, and the pricing was also good.

Value

Value - I have not seen the house built yet, but so far, I would give it five stars.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - For me, the open floor plan and enclosed porch would be my favorite features.

Customer Suggestion

Customer Suggestion - It sounds very organized, but since I have never been through it, I feel I have more questions.

Recognized Excellence

Recognized Excellence - I would like to recognize Kayla, the salesperson, for her exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - Everything has been fine. The feedback and follow-up with explanation, as we had lots of questions.

Additional Comments

Additional Comments - Everything is good so far.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - I am most excited about the kitchen in general.

Recognized Excellence

Recognized Excellence - I would like to recognize the design consultant.

Customer Suggestion

Customer Suggestion - I don't have any suggestions.

Areas Of Satisfaction

Areas Of Satisfaction - I think they helped provide us a plan and design feature set that was within our budget. They listened to what we wanted and helped figure out solutions to meet our requirements.

Areas For Improvement

Areas For Improvement - Our sales representative went on maternity leave. Once that happened, the communication at times was not as thorough.

Additional Comments

Additional Comments - The house isn't built yet. I will give them a 5 based on everything thus far.

Quality Of Workmanship

Quality Of Workmanship - There were parts when reviewed at the walk-thru that were not at the highest quality/ needing fixing. These were fairly obvious issues.

Communication

Communication - Landon was easy to communicate with.

PM Problem Resolution

PM Problem Resolution - Landon is addressing issues but the amount of time it has taken to get everything right after close has been too long.

Employees & Trade Contractors

Employees & Trade Contractors - As we were out of town we didn't interact with the contractors. All the employees we worked with were professional.

Schedule

Schedule - Kent kept to schedule. I did feel there was a rush to finish before the holiday which left a larger punch list of items than would have expected. At the time of close there were more items that needed fixing than we would have expected

Condition of Home

Condition of Home - House is in very good condition; however, not everything is right as we move in almost 3 months after close

Orientation Punch List

Orientation Punch List - Not to put blame but as we move in almost 3 months after close, there are several items still not completed. While one cannot control delays of on getting in the screens, there were other items also not complete/done but still needs fixing.

Areas Of Satisfaction

Areas Of Satisfaction - Kept to schedule; strong communication with PM; house looks great

Communication

Communication - Really happy with Landon. Extremely responsive!

PM Expertise

PM Expertise - He was on top of all facets of the projects. He ensured things moved along.

PM Problem Resolution

PM Problem Resolution - As things come up unexpectedly Landon kept us updated and resolved them

Understand Building Process

Understand Building Process - We had regular meetings to provide us a status. Outside of the calls he would provide texts and pictures so we knew the status

Areas Of Satisfaction

Areas Of Satisfaction - Strong communication by Project Manager. As we lived out of town we felt very informed on the status and the project remained on track

Recognized Excellence

Recognized Excellence - Landon Choplin, Susan Lyons and Ella Richardson -- they were all very supportive and responsive

Areas For Improvement

Areas For Improvement - There were a couple of people on the Kent team that were not as responsive thereby causing some frustration. They did not play a major role in the overall process.

Areas Of Satisfaction

Areas Of Satisfaction - Build organization and communication

Recognized Excellence

Recognized Excellence - Dade Dutton

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - The sales was excellent. Cameron was our sales representative. He was new at the time and did a fantastic job communicating our wishes and he suggested the model that we chose.

Recognized Excellence

Recognized Excellence - Cameron, Alisa, and Dade had exceptional service.

Yes, this was a great experience thus far, the professionalism from Cameron in sales, Alina in design & Dade from project management is top notch.

Lead Source

Lead Source - We visited the model home in Compass Pointe.

Salesperson Accessibility

Salesperson Accessibility - Cameron was amazing and patient with us. Very attentive as well; we texted him at all hours with questions and he responded right away.

Sales Attentiveness

Sales Attentiveness - Absolutely, every question we had he found out the response if he wasn’t sure on a question.

Sales Knowledge

Sales Knowledge - If he wasn’t knowledgeable on a question he researched and contacted who or where to find out the answer.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - I’m most excited about having the messy kitchen (butlers pantry) and loggia. My husband is excited about the oversized garage.

Recognized Excellence

Recognized Excellence - So far everyone we have worked with at Kent has been exceptional namely Cameron Yurick and Alina Aviles.

Areas Of Satisfaction

Areas Of Satisfaction - The selection process was very thorough and Alina is very good a her job.

Construction Quality

Construction Quality - I thought that all trades have done an outstanding job to date. For exception of the plumber which I have voiced my concerns with my PM. Resolution action was taken for the most part.

Communication

Communication - YES, very effectively. Dade had set up a call every other Friday since kicking off the project, sent pictures just about every week, called immediately if something came up that was questionable which made myself and my wife feel part of the building process and he was very transparent.

PM Expertise

PM Expertise - YES, He was able to answer ALL my questions and emails using the terminology related to building trade. He had reference IBC codes and was prepared to foresee possible issues in prevent delays.

PM Professionalism

PM Professionalism - I am assuming [PROJECTMANAGER] is Dade. The answer would very knowledgeable and professional.

PM Problem Resolution

PM Problem Resolution - Yes, Dade had brought a couple issues with proposed resolution which made sense and seemed to keep the project on track.

PM Professional & Organized

PM Professional & Organized - Dade is a very caring and polite craftsman. He is very organized and is always open to listening to all of our concerns during the building process. He also worked with our propane vendor in setting the tank perfectly pre our landscape design.

Understand Building Process

Understand Building Process - Yes, updates have been coming at least once a week. Next steps are explained very well as he is following the script from the client pre-construction meeting preamble guidance. This was also fully explained by Cameron too.

Trust

Trust - Yes, Dade had met every commitment and exceeded my expectations on a few occasions.

Employees & Trade Contractors

Employees & Trade Contractors - Kent employees that we have met were very professional and courteous. Also, the few subs we have encountered including AV vendor and appliance have been very helpful.

Overall Experience

Overall Experience - It has been great!

Areas Of Satisfaction

Areas Of Satisfaction - The speed and coordination the house was erected was amazing.

Recognized Excellence

Recognized Excellence - Cameron for continued exterior modification suggestion since there were three Lumina Island in-row that were approved by Compass Pointe ARC review. Alina for giving us vision for a beautiful home. Dade for his continued can-do attitude, project management skills and great listener.

Areas For Improvement

Areas For Improvement - I would call out the plumbing. Hoping they have a strong finish, and we have many many years of trouble-free plumbing. Possible additional 6" wall to assist with the groundwork.

Additional Comments

Additional Comments - Thus far this has been a great experience, and we have been able to ask many questions with quick turnaround on answers and solutions.

Value

Value - Too early to say

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - The Lanai and built ins in great room

Customer Suggestion

Customer Suggestion - Offer more choices that are included in the price

Recognized Excellence

Recognized Excellence - Carol Hobbs

Areas Of Satisfaction

Areas Of Satisfaction - Shelter bay model and carol working with us to add our personal touch and the changes /options to make our house unique

Recognized Excellence

Recognized Excellence - Carol Hobbs and. Alina Alives

Areas For Improvement

Areas For Improvement - On the change, work orders, the office was slow in responding to questions or getting quotes out