Lead Source - Sabrina williams
Favorite Design Feature (At Contract) - Kitchen
Additional Comments - So far no complaints about process
Clean & Safe - The higher areas ie molding fans not cleaned on move in date
Quality Of Materials - Fireplace option should not be offered since its natural appearance has a “ crack” like feature
Condition of Home - Whole house needed to be repainted
Areas Of Satisfaction - Speed of building was quicker than we planned
Areas For Improvement - Not happy that garage has a 2 inch lip to driveway. That is a safety issue.
Recognized Excellence - Alina was a great help during selections especially since we have never built a house before Tyler was very helpful even after we moved in Cameron was very punctual with all emails and calls
Additional Comments - Overall, Kent is a very organized, professional and efficient company to work with during a new house construction project.
They are extremely methodical, courteous, and on time. Their process is very good, and led to an on time completion of the house.
Lead Source - I heard about your company from a list of builders from the Bluff's. You were approved as a builder in this community.
Favorite Design Feature (At Contract) - I am most excited about the kosher room.
Recognized Excellence - I would like to recognize Ella Richardson, in the design center, and Kate.
Areas Of Satisfaction - I think the building process and schedule seems to be very detailed. I am expecting them to be able to build within the agreed upon timeframe. Relative to other builders, we have had experience with and researched. That was before we decided to go with you.
Design Consultant Knowledge - Absolutely, the design consultant was knowledgeable.
Favorite Design Feature (Selections) - I am excited about the butlers' pantry.
Recognized Excellence - I would like to recognize Ella.
Customer Suggestion - We have some wasted space on the island. The cabinet supplier didn't provide a cabinet of particular size that would fit. I did find other suppliers that had those in stock. The one that you use didn't stock that same feature. The supplier for the shelves that went into the master bedroom, they had a slow turnaround. I am thinking about a two-week delay in getting through the plans for the design. We had some changes to the shelves.
Areas Of Satisfaction - I was most satisfied that their design studio had everything available to go through in the selection process. That was a lot more straight forward than other builders we were looking at and had heard about
Areas For Improvement - They didn't fall short in any area.
Construction Quality - Overall, I am satisfied with the materials and workmanship. Craft workers, in general, keep the work site clean and neat. On occasion, bottles, tools, rags, etc. were found in the rafters, framing and around the lot.
Communication - Excellent communication from Landon. On several occasions, he texted questions during the build process to clarify items to ensure they were done in accordance with our intentions (e.g., location of outlets, wire runs, etc.). Bi-weekly meetings were effective in understanding what was completed and what was coming up in the next couple of weeks. He responds timely to texts and questions.
PM Expertise - Landon has a clear understanding and expertise in the build process and construction methods. It is clear that his prior experience and training has prepared him well for his position. He has coordinated sub-contractors, material deliveries and orders extremely well, resulting in little down time between build phases.
PM Professionalism - Landon has been courteous and professional throughout the build process. He puts the customer first and ensures that they are satisfied with the project.
PM Problem Resolution - During the build process there were a couple of issues that needed resolution (e.g., missing outlet in the study, missing exterior gas stub). They were corrected timely without issue.
PM Professional & Organized - Landon is well organized and professional. Timing and coordination of the subs have been exemplary.
Understand Building Process - Landon understands the build process very well and has provided excellent recommendations regarding landscaping, internet wiring and interior finishing (e.g., shelving, window treatments, etc.). He often refers back to the design drawings and selection addendum to ensure the house is build to the required specifications.
Clean & Safe - On several occasions Landon took action to ensure the job site was clean and safe. Examples include removing bottles, rags etc. that were left by subs, repositioning lumber with nails exposed to avoid someone stepping on them, eliminating trip hazard, etc.
Employees & Trade Contractors - Trade contractors are professional and courteous. In some instances, better reference to design drawings could be beneficial in preventing rework. A floor outlet in the middle of the study was missed and the concrete pad needed to be cut to install it. On another occasion the exterior gas stub out was missed and needed to be corrected after drywall installation.
Overall Experience - To date the experience has been exemplary. Build time line has been on track (or ahead of schedule). Communication has been timely and accurate. Quality of workmanship has been excellent.
Areas Of Satisfaction - I am quite impressed with the coordination and timeliness of the build process without any sacrifice in quality and craftsmanship.
Recognized Excellence - I would like to thank and recognize several individuals. First is Kate DaSilva. She has been a pleasure to work with throughout the process. Kate was the first Kent representative that we met. She was extraordinarily easy to talk to and offered several recommendations and options that we would not have thought of on our own. She is one of the key factors in our decision to choose Kent. Additionally we would like to recognize, Ella Stikeleather. She has been fantastic. Her recommendations made during the Selections process were spot on. With the exterior painting complete, we have received several compliments on the color selections. We credit Ella with helping us make those decisions and eagerly await the completion of the interior painting in the next couple of weeks. Lastly, we would like to recognize Landon Choplin. He is turning our dreams on paper into a reality.
Areas For Improvement - The area where some improvement is needed is in the custom features (e.g., extra outlets, gas stub out additions, etc.) that are not in the standard design. I assume that prior to each phase (e.g., prior to electrical work beginning), a meeting is held with the sub-contractor (i.e., electrician). During this pre-job, improved focus on referencing drawings, additions made by the owner, lessons learned from previous builds, etc. may help in reducing rework.
Orientation Punch List - There are still a couple of items that have to be taken care of. I trust that he is going to do it.
Areas Of Satisfaction - I think the build timeline exceeded my expectations. Some of the subcontractors, fell a little short of my expectations regarding their reading of the plans and the specialty items we included in the house. They did not reference the plans effectively which led to several rework items throughout the house.
Recognized Excellence - I would like to recognize Landon Choplin for his exceptional service. He did a excellent job. I would also like to recognize Ella Richardson or Strikeweather, she got married during our process, but she was exceptional in designs and selections. Kate was wonderful in the sales presentations.
Kent Homes clearly is a smarter way to build a custom luxury home. It is clear from the time a customer is a prospect to signing the purchase agreement and selecting design options that the professionals at Kent Homes are focused on customer Satisfaction.
Design Consultant Communication - Alina responded to text messages and emails within 24 hours (often faster) and followed up with conference calls. We are more than satisfied with the communication.
Selections Budget - Kent homes includes quality flooring and fixtures as standard in their homes depending on the model and community. Alina was very helpful in informing us about upgrades and value over the standard offered selections.
Design Consultant Trust - We explored quite a few options not a part of the standard offering. One option was specific outdoor premium paint and we got a reasonable quote within 48 hours involving the subcontractor. Alina promptly followed up on all our requests.
Options - We were very satisfied if not amazed at all the options and levels of options to make our home unique to our style.
Understanding Of Cost - We visited the design center briefly before the actual selections appointment. This was very helpful in balancing budgeting structural options with the design center options.
Value - Kent Homes provided many features as standard that we upgraded in many instances only one step up. Our more expensive upgrades focused on the living room fireplace. Overall the options at Kent Homes design center provided excellent value for our home.
Favorite Design Feature (Selections) - The fireplace / AV combination with a mantel. This will be a center piece of the living room.
Recognized Excellence - Cameron and Alina provide truly caring and knowledgeable service that represents Kent Homes commitment to building a “smarter way to a luxury home”
Customer Suggestion - A catalog of standard options and pricing would be helpful to better plan the budgeting process. Having preconceived notions of costs and budget we gained knowledge of pricing during the experience. Certainly knowing this in advance would cut down on the need “now how much does this upgrade cost?” 😜
Areas Of Satisfaction - Having only built two homes with “tract builders” The Kent Homes experience has been far above any experience with these builders. I feel very confident that Kent Homes will build a quality home on time and on budget . The options in The design center more than met our expectations as previously we were restricted to very limited choices. Kent Homes truly offers a custom home at a very reasonable price point.
Areas For Improvement - Initially when we were looking at floor plans we did not understand the relationship with lot sizes. For example . The particular community “standard lot sizes” would only fit 55’ wide floor plans and some 50’. We fell in love with a wider floor plan before realizing this relationship and selecting a lot. We fixed things by upgrading lots but it would have been more helpful in the initial dialog if we understood what Kent Homes floor plans fit on what lots.
Lead Source - We found them online when looking at builders in our area and looking at reviews.
Favorite Design Feature (At Contract) - What I'm most excited about is just having a custom-built house on our own property as a whole.
Customer Suggestion - I would suggest maybe just having a detailed checklist of kind of what is expected in the process, something like that to help keep people on track or know what's coming next, what to look for.
Recognized Excellence - Carol and Alina have been good to work with.
Areas For Improvement - They did not fall short in any areas. They've done very well.
Areas Of Satisfaction - They've been very responsive and helpful in finding what we're looking for and answering our questions.
Employees & Trade Contractors - For the most part, everyone is professional and nice. But, as expected, some contractors are incredibly messy and leave behind food, nails, materials, and more that we are constantly cleaning up. This is expected on job sites but it’s still concerning bc we don’t want injury to people or property. Also we had an incident where someone was hanging out in my neighbors yard and they don’t need their kids to be worried about random strangers on their property. Dade immediately handled the situation and he also helps pick up after the contractors.
Areas Of Satisfaction - Dade is amazing. He doesn’t make us feel like a burden and he keeps us informed every step of the way. We enjoy working with him every day.
Recognized Excellence - Dade. 10000000000% Dade.
Areas For Improvement - The process before working with Dade was awful, stressful, and too dramatic. The team was informed and they made changes.
Lead Source - Compass Pointe
Options - I would have liked more plumbing options
Favorite Design Feature (At Contract) - Messy Kitchen
Recognized Excellence - Ella and Cameron
Areas For Improvement - TO many little upcharges ... USB outlets should be standard
Areas Of Satisfaction - cost per sq foot
Construction Quality - So far, I am satisfied with the quality of the materials and workmanship.
Communication - I would rate Dade Dutton's communication with me at 7 stars.
PM Expertise - I would rate Dade Dutton having the necessary expertise to manage my project at 7 stars.
PM Professionalism - The project manager is great and is knowledgeable and professional
PM Professional & Organized - Dade Dutton was great. He was professional and organized.
Trust - I would rate trusting the project manager to follow through on commitments at 11 stars.
Employees & Trade Contractors - I didn't have any encounters with the employees and trade contractors, as I am in another state.
Areas Of Satisfaction - They met or exceeded my expectations so far as the process has been as described from groundbreaking to this point in time, which is 60 or 70 percent completed.
Recognized Excellence - I would like to recognize Dade.
Kent Homes has very talented, attentive and responsive representatives who go above and beyond to address any and all concerns. We are only starting the process, with ground not being broken on our home yet. They have nearly unlimited customization options. We are very happy with the customer service thus far!
Kent Homes did an outstanding job building our home. Always professional in all dealings, built a high level of trust, and covered and repaired all our warranty items.
Lead Source - From my cousin Joe Bergamini
Salesperson Accessibility - She is wonderful to work with A+ Easy to reach and very responsive
Salesperson Communication - She has been tremendous in communicating with us. We couldn’t be happier
Sales Attentiveness - Very thorough during our structural calls
Sales Knowledge - Very helpful and followed up with the architect as necessary
Sales Solutions - Some great suggestions and excellent feedback
Favorite Design Feature (At Contract) - Partial privacy wall in loggia
Areas Of Satisfaction - Attention to detail
Favorite Design Feature (Selections) - Outdoor patio
Recognized Excellence - Alina Aviles did a great job designing our house
Communication - It has been a pleasure to work with Kent Homes. Kenny, our Project Manager, continually updates us with beautiful pictures and we have bi-weekly meetings. The house is looking good and may be finished one month ahead of the date promised
PM Professionalism - Kenny is always professional in his dealings with us
PM Problem Resolution - Kenny has stepped in and helped redesign the master water closet, recommended locations of our soffit lighting, and connected us to a wonderful landscaper (Edge)
Understand Building Process - Kenny brings a vast knowledge of the building process to our new home construction and always apprises us of the next steps
Trust - Absolutely
Areas Of Satisfaction - Kenny has met or exceeded our expectations in every facet of the building process
Recognized Excellence - A big thank you to both Kenny and Kate for their exceptional service
Areas For Improvement - The Selections process is a very important part of the experience. We appreciate the extensive list of options that are available and the addition of a checklist of some sort for the buyer to refer to would really be useful
Quality Of Workmanship - We were very impressed with the quality of the workmanship and the attention to detail displayed by the entire team throughout the process
Quality Of Materials - The quality of the materials used exceeded our expectations.
PM Professional & Organized - Kenny was incredible throughout the process. We had biweekly meetings that kept us abreast of the construction progress. We reviewed what had been accomplished since our last update and discussed what was going to be done over the following two weeks. The house was built right on schedule with no major issues at all. And of course, Kenny was always professional!
Communication - Kenny communicated with us very effectively. As noted we had biweekly meetings and he would call us as necessary when issues arose. There was much discussion around the installation of the chimney hood over the stove. He had the contractor stop by and discuss the options and recommended to us the best solution. Same thing with the master toilet room. We had several calls discussing the specifics of the opening, etc. In all cases, he made suggestions that were perfect and steered us away from things that would not work. Couldn't be happier!
PM Professionalism - As previously stated, Kenny was a professional in all aspects of the job and treated us with the utmost respect and always watched out for our interests.
PM Expertise - Kenny had the expertise to manage my project. He kept the project on schedule, raised his concerns to us, always had great recommendations, resolved all of our issues, kept us completely in the loop.
PM Problem Resolution - Kenny was excellent at addressing and resolving our problems. As previously mentioned, he was concerned about the installation of the chimney hood over the stove. He had the contractor stop by and discuss the options and recommended to us the best solution. Same thing with the master toilet room. We did not want a door on the master toilet area, and we had several calls discussing the specifics of the opening, etc. In all cases, he made suggestions that were perfect and steered us away from things that would not work. Finally a need came up to install a $2,000 roll back drain in the driveway. We did not care to lay out the money but he convinced us to install the drain. We are glad we did.
Trust - Without a doubt we had full trust in Kenny. It is not easy to be 650 miles away from the building site and spend a good amount of cash to build a new home, and never feeling the need to travel to NC and check up on the house. Kenny was trustworthy and followed through on commitments.
Employees & Trade Contractors - We never came in contact with the employees and trade contractors of Kent Homes who were anything but professional and courteous.
Schedule - Absolutely. The house was built on schedule according to plan. If anything, the house was done 2 to 4 weeks earlier than expected.
Condition of Home - We were thrilled with the condition of our home when we moved in.
Orientation Punch List - This is still a work in progress, but Kenny is doing an excellent job of managing the completion of items on the punch list. He had the foyer chandelier installed and swapped out the light bulbs in that light and the light in the dining room per our request. He sent us pictures of both fixtures with the light bulbs to get our confirmation. Similarly, I was concerned with the keys not opening the garage convenience door and the garage entranceway door, but Kenny went over to the house to rectify the issue.
Areas Of Satisfaction - Honestly, they met or exceeded our expectations across the board from beginning to end. No need to repeat everything that I have already stated.
Areas For Improvement - We were happy with all facets of the process.
Recognized Excellence - Besides Kenny, Kate DaSilva was a tremendous asset to us throughout the process. She never let us down. She handled any of our concerns quickly and efficiently.
Additional Comments - We spoke to some of the other residents in Brunswick Forest who did not use Kent Homes to build, and I am glad we chose Kent based on some of the feedback.
Warranty Manager Professionalism - Hunter Shafer was exceptional in all aspects and very professional in his dealings with us
Warranty Problem Resolution - Hunter ensured that each of our warranty issues were addressed and corrected. He would often stop by the house to check on the progress of each item and check on the repair work
Warranty Administrator Communication - Hunter was incredible. He would communicate via e-mail, text and phone call with us to let us know where we were in the process. He would always inform us when a contractor was to be expected and next steps. Couldn't be happier.
Warranty Satisfaction - Yes. All warranty items were resolved to our satisfaction.
Warranty Trust - We had complete trust in Hunter and he delivered. He met our high expectations consistently
Recognized Excellence - At the very end of our warranty process we came across a very bad leak in our laundry room. Further investigation by Hunter and plumber discovered that a nail used to install the exterior siding had punctured a hole in the pipe of our laundry room sink and caused water damage. The laundry room cabinet was ripped out and a huge dryer blower was brought in to completely dry out the area. Hunter ensured that the room was completely dry and immediately told us we would get a replacement laundry cabinet. He was simply the best!
Any Changes? - Possibly build the upstairs room above the garage
Favorite Home Feature - Kitchen area and loggia
Areas For Improvement - Improve Selections process to cover all available choices on a step-by-step basis
Recognized Excellence - Kent Homes has done a really nice job; they keep the place clean, communicate if there are any delays, and keep us informed of what is going on. We have been very happy.
Construction Quality - There were a couple of issues, but the warranty team is awesome.
Areas Of Satisfaction - I was most satisfied with the timeliness, and the customer care.
Recognized Excellence - I would like to recognize Kate DeSilva.
Areas For Improvement - The selection offerings were limited, in terms of finishings. I wish they had a larger selection of choices.
PM Problem Resolution - Tyler came toward the latter 3rd of our project and he was our 3rd PM. I appreciate that through these transitions, our project didn’t suffer. Tyler picked up quickly and was very quick to address whatever issue came up and was resourceful in finding solutions to issues.
Areas Of Satisfaction - Timeline, addressing issues promptly, craftsmanship
Areas For Improvement - I wish the selections of finishing was not so limited in some areas. For example, we were disappointed that there so few cabinet colors to choose from and same thing with tiling for kitchen, floors and bathrooms. So much is available out there so we were quite surprised.
Recognized Excellence - Kate Dasilva was excellent with us. She provided guidance, communicated often and clearly and tried her best to work with us till we made decisions.
Additional Comments - Thank you Kent for building us a beautiful home.
Lead Source - Model and other clients building a new home at The Bluffs
Favorite Design Feature (At Contract) - We love the open concept floor plan and how functional the design is.
Recognized Excellence - We have been pleased with everyone we have met at Kent Home--Especially Kate and Alina!
Areas Of Satisfaction - Any time we had a question or concern Kate addressed immediately and exceeded our expectations
Additional Comments - Everyone one that we have worked with at Kent Homes so far has responded to any of our questions in a timely manner. .
Favorite Design Feature (Selections) - Open Floor Plan
Recognized Excellence - Alina Aviles was exceptional at the design center. She was knowledgeable, patient, timely in her responses to our questions. Kate DaSilva is awesome! She is one of the reasons we selected Kent Homes over another builder. She answered all of our questions and concerns.
Areas Of Satisfaction - Customer Service
Areas Of Satisfaction - Quite honestly, Kent has exceeded our expectations from the initial purchase and contract, to the design center and now through the construction process. We will definitely recommend Kent Homes to our Friend and Family.
Recognized Excellence - Chris Moore has been awesome to work with. We meet with him every 2 weeks. He is patient with us and answers all of our questions. If we have a concern or question we can text him and always get a prompt response. We would highly recommend Chris. Kate DaSilva was awesome too! She was knowledgeable, efficient, patient. She answered all questions promptly. Our Design Coordinator, Alina Aviles was also awesome. She was knew her products and was so helpful guiding us through all of our many selections. In fact, everyone at Kent Homes has been helpful--From Brandi and others at the Corporate Office to the other design coordinator Alena and Sarah.
Favorite Design Feature (Selections) - The feature I am most excited about is the bellagio.
Recognized Excellence - Carol Autry and Ella Stikeleather have been great.
Areas Of Satisfaction - Kent Homes has met all our expectations. We have not actually started yet.
Lead Source - Looked at one of there model homes.
Favorite Design Feature (At Contract) - Covered Balcony, coffered ceilings, messy kitchen
Recognized Excellence - Ella did a tremendous job helping us in the design center!
Professional & Organized - Ella always got back to us in a timely manner when we had any questions.
Favorite Design Feature (Selections) - The shiplap accent wall in the master bedroom and extending the patio and upgrading to colored stamped concrete.
Recognized Excellence - Ella Stikeleather was a delight. Her expertise and patience helped guide us through the entire design process. She offered unique suggestions and options that helped us customize our home. Thanks to her, we know we have designed the house of our dreams. She is truly an asset to Kent Homes.
Areas Of Satisfaction - Responsiveness and the design center
Areas For Improvement - None
Areas Of Satisfaction - The quality of the workmanship and attention to detail has been impressive.
Recognized Excellence - Kenny Jones is a great project managers that is very down to earth and easy to work with. Not only does he know his trade very well, but he is also very quick to respond and answer any questions I've ever had regarding the project. I would recommend Kenny to anyone for their next home-building project.
The ability to customize our home
Lead Source - St. James Plantation salesperson
Favorite Design Feature (At Contract) - Loggia
Construction Quality - We are building remotely. I believe the builder is a quality builder using quality products.
Communication - Archie has been flexible with our schedule and has kept us up-to-date on the construction.
Recognized Excellence - PM Archie Medina
Recognized Excellence - Kayla Paladino was very solicitous
Customer Suggestion - Better lighting choices
Areas Of Satisfaction - Everything went smoothly
Recognized Excellence - The project manager has been extremely responsive to any of our concerns, it is a pleasure to work with him
Areas For Improvement - We had a problem with the brick we chose. We happened to be out of town when we were told that we would have to pick one of the samples we had already said was unacceptable. In speaking with the young woman we originally dealt with I told her that we were spending half a million dollars on a home and we wanted just perfect and not have to settle. Her comment to me was we have many clients who spent half a million dollars on their home. Not cool, still leaves a bad taste in both my husband and my mouth.
Quality Of Workmanship - For the price point, the materials were above average.
Quality Of Materials - For the price point, the materials were fine
Communication - DADE was available and responsive even in th off- hours.
PM Expertise - Dade was able to head off problems, regardless of the construction component or type of subcontractor. If we identified what we thought was a problem, he either showed us why it wasn’t, or , if it was, or might be a problem, his response was quick and effective
PM Problem Resolution - See above. I’m very impressed with Dade’s ability to represent Kent Homes, yet assuring that the homeowner is satisfied with the quality of the Kent Homes product
Trust - Dade definitely engenders trust in Kent Homes.
Employees & Trade Contractors - From our limited interaction with the trades/subs, they were very professional, certainly extremely courteous. Also, generally speaking, the quality of their work was better than the quality of our previous Brunswick Forest home (True Homes)
Condition of Home - Cleaning crew did a great job, particularly in the tight time frame
Orientation Punch List - PM/Quality/Warranty people all very responsive.
Areas Of Satisfaction - In almost every area, we were more than satisfied.
Areas For Improvement - Discontinued Items - Brick. We had a bad experience in replacing a discontinued brick/color. Only after we strongly (very strongly) suggested that perhaps another brick manufacturer/vendor might produce a similar color product, did Kent find a replacement/substitute. To be fair, it was actually done very quickly. - Gas fired tankless unvented water heater. Inlet pipe froze. The model that came with our home was inadequately insulated, and froze up within weeks of us moving into the home. Kent installed additional insulation that We hope is sufficient. Again, to be fair, it was addressed within hours. I would suggest Kent re-examine that particular exterior/vent-free model, as the plumber (Milam?) told me he had a dozen frozen pipe calls that morning)
Recognized Excellence - Dade Dutton
Additional Comments - All in all, a very good experience!!!
Recognized Excellence - Dade Dutton project manager was very professional did a great job
Favorite Home Feature - Love the layout
We really like the way the house looks, and we will be very happy. However, I think there were more mistakes than we would have expected, and it was our responsibility to catch them. I think a double-check process would have found these -- we missed one and it cost us. I thought there more things at close that still needed to be fixed (although none are major)
Lead Source - Once we decided on Compass Pointe, we looked at the builders, models, and comments. We liked the models and visited with builders to go over the models. We felt we had good support, and the pricing was also good.
Value - I have not seen the house built yet, but so far, I would give it five stars.
Favorite Design Feature (At Contract) - For me, the open floor plan and enclosed porch would be my favorite features.
Customer Suggestion - It sounds very organized, but since I have never been through it, I feel I have more questions.
Recognized Excellence - I would like to recognize Kayla, the salesperson, for her exceptional service.
Areas Of Satisfaction - Everything has been fine. The feedback and follow-up with explanation, as we had lots of questions.
Additional Comments - Everything is good so far.
Favorite Design Feature (Selections) - I am most excited about the kitchen in general.
Recognized Excellence - I would like to recognize the design consultant.
Customer Suggestion - I don't have any suggestions.
Areas Of Satisfaction - I think they helped provide us a plan and design feature set that was within our budget. They listened to what we wanted and helped figure out solutions to meet our requirements.
Areas For Improvement - Our sales representative went on maternity leave. Once that happened, the communication at times was not as thorough.
Additional Comments - The house isn't built yet. I will give them a 5 based on everything thus far.
Quality Of Workmanship - There were parts when reviewed at the walk-thru that were not at the highest quality/ needing fixing. These were fairly obvious issues.
Communication - Landon was easy to communicate with.
PM Problem Resolution - Landon is addressing issues but the amount of time it has taken to get everything right after close has been too long.
Employees & Trade Contractors - As we were out of town we didn't interact with the contractors. All the employees we worked with were professional.
Schedule - Kent kept to schedule. I did feel there was a rush to finish before the holiday which left a larger punch list of items than would have expected. At the time of close there were more items that needed fixing than we would have expected
Condition of Home - House is in very good condition; however, not everything is right as we move in almost 3 months after close
Orientation Punch List - Not to put blame but as we move in almost 3 months after close, there are several items still not completed. While one cannot control delays of on getting in the screens, there were other items also not complete/done but still needs fixing.
Areas Of Satisfaction - Kept to schedule; strong communication with PM; house looks great
Communication - Really happy with Landon. Extremely responsive!
PM Expertise - He was on top of all facets of the projects. He ensured things moved along.
PM Problem Resolution - As things come up unexpectedly Landon kept us updated and resolved them
Understand Building Process - We had regular meetings to provide us a status. Outside of the calls he would provide texts and pictures so we knew the status
Areas Of Satisfaction - Strong communication by Project Manager. As we lived out of town we felt very informed on the status and the project remained on track
Recognized Excellence - Landon Choplin, Susan Lyons and Ella Richardson -- they were all very supportive and responsive
Areas For Improvement - There were a couple of people on the Kent team that were not as responsive thereby causing some frustration. They did not play a major role in the overall process.
Areas Of Satisfaction - Build organization and communication
Recognized Excellence - Dade Dutton
Areas For Improvement - None
Areas Of Satisfaction - The sales was excellent. Cameron was our sales representative. He was new at the time and did a fantastic job communicating our wishes and he suggested the model that we chose.
Recognized Excellence - Cameron, Alisa, and Dade had exceptional service.
Yes, this was a great experience thus far, the professionalism from Cameron in sales, Alina in design & Dade from project management is top notch.
Lead Source - We visited the model home in Compass Pointe.
Salesperson Accessibility - Cameron was amazing and patient with us. Very attentive as well; we texted him at all hours with questions and he responded right away.
Sales Attentiveness - Absolutely, every question we had he found out the response if he wasn’t sure on a question.
Sales Knowledge - If he wasn’t knowledgeable on a question he researched and contacted who or where to find out the answer.
Favorite Design Feature (At Contract) - I’m most excited about having the messy kitchen (butlers pantry) and loggia. My husband is excited about the oversized garage.
Recognized Excellence - So far everyone we have worked with at Kent has been exceptional namely Cameron Yurick and Alina Aviles.
Areas Of Satisfaction - The selection process was very thorough and Alina is very good a her job.
Construction Quality - I thought that all trades have done an outstanding job to date. For exception of the plumber which I have voiced my concerns with my PM. Resolution action was taken for the most part.
Communication - YES, very effectively. Dade had set up a call every other Friday since kicking off the project, sent pictures just about every week, called immediately if something came up that was questionable which made myself and my wife feel part of the building process and he was very transparent.
PM Expertise - YES, He was able to answer ALL my questions and emails using the terminology related to building trade. He had reference IBC codes and was prepared to foresee possible issues in prevent delays.
PM Professionalism - I am assuming [PROJECTMANAGER] is Dade. The answer would very knowledgeable and professional.
PM Problem Resolution - Yes, Dade had brought a couple issues with proposed resolution which made sense and seemed to keep the project on track.
PM Professional & Organized - Dade is a very caring and polite craftsman. He is very organized and is always open to listening to all of our concerns during the building process. He also worked with our propane vendor in setting the tank perfectly pre our landscape design.
Understand Building Process - Yes, updates have been coming at least once a week. Next steps are explained very well as he is following the script from the client pre-construction meeting preamble guidance. This was also fully explained by Cameron too.
Trust - Yes, Dade had met every commitment and exceeded my expectations on a few occasions.
Employees & Trade Contractors - Kent employees that we have met were very professional and courteous. Also, the few subs we have encountered including AV vendor and appliance have been very helpful.
Overall Experience - It has been great!
Areas Of Satisfaction - The speed and coordination the house was erected was amazing.
Recognized Excellence - Cameron for continued exterior modification suggestion since there were three Lumina Island in-row that were approved by Compass Pointe ARC review. Alina for giving us vision for a beautiful home. Dade for his continued can-do attitude, project management skills and great listener.
Areas For Improvement - I would call out the plumbing. Hoping they have a strong finish, and we have many many years of trouble-free plumbing. Possible additional 6" wall to assist with the groundwork.
Additional Comments - Thus far this has been a great experience, and we have been able to ask many questions with quick turnaround on answers and solutions.
Value - Too early to say
Favorite Design Feature (At Contract) - The Lanai and built ins in great room
Customer Suggestion - Offer more choices that are included in the price
Recognized Excellence - Carol Hobbs
Areas Of Satisfaction - Shelter bay model and carol working with us to add our personal touch and the changes /options to make our house unique
Recognized Excellence - Carol Hobbs and. Alina Alives
Areas For Improvement - On the change, work orders, the office was slow in responding to questions or getting quotes out
Lead Source - Through the Compass Pointe Sales Event. We were able to tour all the home builders and found that Kent was the best fit for our needs.
Salesperson Accessibility - Sarah is great. She's always available, very responsive and genuinely has our best interest in mind.
Salesperson Communication - Sarah constantly interacted with us and was always available to answer questions.
Sales Attentiveness - Sarah is a true pleasure to work with.
Sales Knowledge - Sarah's experience and knowledge were on display when we needed to make a change to our floor plan. She came up with a brilliant solution that saved us a lot of money!
Favorite Design Feature (At Contract) - The second-floor balcony and master bathroom.
Recognized Excellence - Ella Stikeleather.
Lead Source - Through the Bluffs team
Favorite Design Feature (At Contract) - Kitchen and black windows
Customer Suggestion - Give thought to the needs of older, professional, single, financially independent women and their needs. It seems like a lot of offerings are tailored to families and retired couples.
Recognized Excellence - Alina in the design team
Areas For Improvement - Modern homes design and options for older professional single financially independent women
Areas Of Satisfaction - Deisgn team with Alina and Amy were great and very responsive and provided great insights and guidance around choices
Areas Of Satisfaction - Flexibilty and communication when I put in a last minute CWA.
Recognized Excellence - Well of course that would be Chris Moore. Great communication. Takes the time to educate about features of the house eg grinder that Im not familiar with. Knows his stuff and treats all my questions with knowledge and professionalism - even when they are beyond the scope of his work ie development questions.
Areas For Improvement - None that I can think of
Additional Comments - Kate has been great too. Even though I don't deal with her a lot at this point, she is very accessible and knowledgeable and responds to my questions very quickly.
Dade has been accessible and professional. He always follows up in a timely manner
Favorite Design Feature (Selections) - I am most excited about the enclosed deck.
Recognized Excellence - I would like to recognize the sales manager, Kate, for her exceptional service. She was very punctual and called back every time I had a question.
Areas Of Satisfaction - Kent Homes met my expectations because they were punctual, had clear communication, and good follow up.
Areas For Improvement - Kent Homes fell short of my expectations by not showing pricing early enough. That may have been us more than them.
Areas Of Satisfaction - Excellent communication. Available and accessible. Everyone is professional and helpful
Additional Comments - Would highly recommend
Lead Source - Sister and brother in law bought a Kent home
Favorite Design Feature (At Contract) - Mud room at garage entry, size of garage, windowed loggia area for year round use.
Recognized Excellence - Have only had contact with Kayla and she has been wonderful.
Favorite Design Feature (Selections) - Blue kitchen island
Recognized Excellence - Alina was awesome in helping us with our selections.
Areas Of Satisfaction - Selection efficiency and attention to detail of the crew met my expectations.
Recognized Excellence - Alina and Kenny were exceptional.
Areas Of Satisfaction - Kenny did a fabulous job of managing the project and keeping us informed, despite the fact that we lived in Virginia and were not here to see the actual progress.
Recognized Excellence - I would like to recognize Kenny.
Warranty Problem Resolution - Contractors didn't show up on the days that they scheduled to arrive. Also see comments under #9.
Warranty Work - We still do not have L channel installed under eaves. We were told that the siding company would need to put extra nails all the way around the house and that has not happened.
Any Changes? - Nothing - we love it.
Favorite Home Feature - coffered ceiling & linear fireplace
Lead Source - Onsite in community
Favorite Design Feature (At Contract) - The Loggia
Customer Suggestion - Include the powder room in the Shelter Bay
Recognized Excellence - Ella in the selection center was awesome.
Areas For Improvement - none
Areas Of Satisfaction - Kent Homes has been great across the board.
Design Consultant Communication - She was fantastic!!
Design Solutions - Gave very helpful and appropriate guidance
Favorite Design Feature (Selections) - The loggia
Recognized Excellence - Ella
Areas Of Satisfaction - Communication is very thorough
Areas Of Satisfaction - Chris wants to make sure we love the house!
Recognized Excellence - Chris Moore . He's the best.
We continue to be impressed with Kent Homes. We did our research before we decided on Kent. Since going under contract, we have spoken to homeowners whose homes have been completed and others who are under construction. We’ve not heard a single complaint - only compliments. We feel we selected the BEST builder in our neighborhood and probably in Wilmington/Leland areas.
Lead Source - Model Home
Favorite Design Feature (At Contract) - Open concept
Customer Suggestion - Perhaps provide a cost sheet showing the price ranges within the different levels several days ahead of selections. For example, Level 3 countertops is $2000-$3000, Level 4 is $3000-$4000, etc. provide ranges for all selections - cabinets, lights, flooring, plumbing fixtures, etc. Then when we arrive at selections and want a higher level, we have a general range of what we might consider and what might be slightly above budget or significantly above budget….
Recognized Excellence - Without a doubt - Sarah Mebane and Ella Stikeleather. I’m going to miss communicating with them when we move to the construction phase. They are swift to respond, accurate, skilled, and courteous!
Areas For Improvement - None
Areas Of Satisfaction - Their responsiveness to us. There were no delaying tactics or broken promises. They have responded swiftly and thoroughly to our many questions, concerns, changes and criteria.
Favorite Design Feature (Selections) - Enclosed loggia, coffered ceilings, open concept great room, kitchen and dining area.
Recognized Excellence - Ella has been tremendous working with us on our fonal drawings and the few CWAs we created while conducting the final review.
Areas Of Satisfaction - They provided us a tentative site plan of our model on our lot before we went under contract for the lot. We didn’t want to buy a lot that wouldn’t fit our home. Another builder refused to do that for us. That sealed the intent to move forward with Kent as our builder.
Areas For Improvement - We felt the time between selections and receiving our final plans was very long.
Overall, we are pleased with our house and would recommend the builder. Through lessons learned we would provide input on the process and this we would have done differently or are please we did in selections.
Lead Source - Real estate Agent - Nancy Boston (Carolina Plantations)
Preconstruction Budget - We haven't really conveyed a specific budget.
Understanding Of Cost - As we go through pre-selections of what we want we don't really know the costs at this time so could find we have to change course when we find out the actual pricing.
Value - Not all costs are known as of yet. Although have some older cost figures, some costs seem high for what they are (particularly with electrical items; also only $100 credit for not having a coffered ceiling in the study).
Favorite Design Feature (At Contract) - Having the master areas run down the entire side of the house.
Customer Suggestion - Would be nice to be offered a bonus upgrade somewhere based on the cost of the project; maybe even tiered bonus. Spend X over base, get 1 upgrade. Spend X+Y over base, get 2 upgrades, etc. (i.e., Flooring in the master, carpet upgrade, higher level of a fixture, etc.).
Areas For Improvement - None at this early stage.
Areas Of Satisfaction - Responding to inquiries.
Additional Comments - Excited for the journey.
Options - Tile choices could have been more; particularly for shower flooring
Understanding Of Cost - Some item pricing is tough to follow. I.e., only $100 credit for doing away with the coffered ceiling in the Study. Saved labor seems like credit would have been more.
Favorite Design Feature (Selections) - Kitchen
Recognized Excellence - Alina Alvares
Customer Suggestion - None besides what we already spoke to Ashley about - earlier engagement on communication for the build/ground breaking.
Areas Of Satisfaction - Time allotted for selections process.
Additional Comments - Looking forward to working with Kenny on building our dream home.
Recognized Excellence - Kenny Jones
Areas For Improvement - None
Additional Comments - When doing the pre-drywall walkthrough, we found several items needing to be corrected (which they were). Having found & reported the items at that time saved Kent thousands of dollars for plumbing, electrical, and general contractor labor costs in avoiding having to fix later. It would have been a great gestor for Kent to have waived a CWA fee for a minor change we requested.
PM Problem Resolution - Several problems were experienced during the project, but Kenny always kept us abreast and ensured issues were remediated in a timely manner as if the house being built was his own.
Schedule - Build completed roughly 3 weeks ahead of schedule.
Areas Of Satisfaction - Build quality, communication, and professionalism.
Areas For Improvement - Not all items from selections and/or reflected on plans were always done right the first time. Items were ultimately always fixed but surprised with items that were missed by trades. I presume they just get in the habit of doing some routine things and don't always check the plans. A couple misses likely stemmed to drafting issues. Luckily, we paid for an extra floor outlet for had we not, there would be no power in the vicinity of the media closet as the plans showed an outlet in the wall which could not be installed due to the framing in that wall. Lighting in the Loggia also was not great on the drawings, but ultimately Kenny had the issues rectified in the wiring phase. I'm just mentioning this should someone want the feedback to relay back to the early steps in the process.
Recognized Excellence - Kenny Jones
Additional Comments - We have yet to move into the home but are very excited as we love the end result. Kent homes helped to make the dream a reality and we have no regrets with selecting Kent. We would definitely recommend Kent to others.