They are inconsistent in the level of service, depending on the category. For example, if you have an immediate concern, they lack follow-up with urgency. If you have regular service, they are great.

Overall, the quality of the work was very good, but the process was extremely frustrating.

Likely and already have recommended for Landscaping Design Services.

We were thrilled with the process and results achieved. There was excellently communication from bid to installation to follow up. We asked for a change in materials during the installation which was cheerfully and beautifully accomplished. Every detail was attended to, so that upon completion there was nothing to do but enjoy our beautiful yard. They receive my highest recommendation.

We have one completed project and one in process with Landscape East & West. Excellent service, excellent communication, amazing results! My family and neighbors are jealous and they made the process very easy.

I have recommended them to other people. It is my second time using them. I am a repeat customer.

Absolutely and have already done so

Our experience started strong - but we had to call them several times to fix minor issues - and when we noted that some of the plants were dead - we were told to hold off a year and see what happens. We have at least 2 dead plants in our yard that have not been replaced. It may not seem like much - but it was important to us given we'd spent a large amount of $. It seemed like once we'd paid - we were not important anymore.

By far the best sales process I encountered. Thoughtful. Reasonable price. Quality of work overall was good but have had a few issues.

SP Satisfaction

SP Satisfaction - Kent is the best. So professional. So knowledgeable. Stays in close communication and is very flexible.

PM Satisfaction

PM Satisfaction - Another true professional. The entire team works so well together. Top notch!

Areas For Improvement

Areas For Improvement - East & West is not an inexpensive company; however, they are local, which is important to me, and the workmanship/products are high quality. Also, the company appears to foster good relationships among their work force.

Areas Of Satisfaction

Areas Of Satisfaction - All around East & West comes across as a very good company.

Recognized Excellence

Recognized Excellence - Of course I interacted with Kent the most, then Kirk, and they were awesome, but honestly everyone was a pro.

Additional Comments

Additional Comments - At first I thought East & West was only about plants and landscaping design, which they did a superior job on my front yard. Then I discovered through a conversation many months later with Kent, they are a whiole service company. So the second project I contracted with them was to gravel my driveway, put a fence, create a walkway in the backyard with gravel and stepping stones. So functional and so beautiful. Exactly what I had hoped for.

Areas Of Satisfaction

Areas Of Satisfaction - Very good landscape design and implementation. Flexible with plant selection and wide variety offered.

Lead Source

Lead Source - I heard about them by just seeing their truck around town. I had a hard time getting anyone else to respond and they responded right away.

Areas Of Satisfaction

Areas Of Satisfaction - I am most satisfied with the quality and timeliness of the work.

Recognized Excellence

Recognized Excellence - I would like to recognize Bryan, he did a great job. We needed changes made and he was flexible and gave us good information.

Recognized Excellence

Recognized Excellence - All of them were very responsive when we had issues or questions.

Additional Comments

Additional Comments - We really enjoyed working with them and are please with the results.

Areas Of Satisfaction

Areas Of Satisfaction - The quality of the work done by the crew. They are efficient and friendly.

Recognized Excellence

Recognized Excellence - Lance and the foreman of the crew

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - Everything. Brandon Sackett was great to work with. He understood my goals and designed a great plan to work towards meeting them. He helped to bring new ideas I hadn’t considered. The crew was amazing and efficient. Work was completed within one week!

Recognized Excellence

Recognized Excellence - Brandon Sackett. He’s a landscape design rock star! Great ideas, enjoyable to work with. Highly professional. I really appreciated that he was both the sales person and the designer on my project. This helped keep budget and design in check.

They were really great to work with.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the fact that he saw our vision and he made it happen. He came out, I told him what I wanted, and he did it.

Recognized Excellence

Recognized Excellence - I would like to recognize Brandon and Joel for their exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - Communication, commitment and follow-through

Additional Comments

Additional Comments - After being associated with several landscape maintenance companies in the Portland area all on a volunteer homeowner association basis I have found that LEW delivers the best product. LEW’s team approach with our Landscape Committee is outstanding.

Areas Of Satisfaction

Areas Of Satisfaction - I wanted real pros to do a very polished job, and do it well. That is what they delivered.

Recognized Excellence

Recognized Excellence - Julie was great, very patient as we adjusted our wishes to our budget. And we still got something really beautiful. I love it every day

Areas Of Satisfaction

Areas Of Satisfaction - Landscape East & West is great at communicating. I can pick up the phone and say that I need something done and they get to it easily within 48 hours and it is amazing!

Recognized Excellence

Recognized Excellence - I would like to recognize Thiago at Landscape East & West for his exceptional service.

Landscape East & West were great to work with from the planning phase through the construction phase and the final clean-up. The project came out better than I expected and was completed in a timely manner. Changes made during the project were easily incorporated and fairly priced. I would highly recommend them for anyone doing a major landscaping project.

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - Everything was done in a professional manner, crew members were great, cleaned everything up daily and finish product was perfect.

Recognized Excellence

Recognized Excellence - All the crew members were great. Bryan and Joel were both great to work with.

Areas Of Satisfaction

Areas Of Satisfaction - Carry through on requests.

Recognized Excellence

Recognized Excellence - Our current irrigation technician ( Ryan) is excellent.

We were very pleased with the professionalism and friendliness of our crew. They were always receptive to our feedback from start to finish and worked hard to create a beautiful yet durable end result.

Areas Of Satisfaction

Areas Of Satisfaction - We appreciated the good communication and approachability throughout, with all E & W staff. Overall we are very pleased with the finished product, especially our new fence, which we often get compliments on.

Recognized Excellence

Recognized Excellence - We had the most contact with Brandon, who we loved the most, but we also appreciated Jamie and his professionalism and all the crew

Areas Of Satisfaction

Areas Of Satisfaction - Bryan came out and personally worked on an outstanding issue on his own time and I very much appreciated that.

Areas For Improvement

Areas For Improvement - None, although cost is an issue. You get what you pay for though, we believe.

Areas Of Satisfaction

Areas Of Satisfaction - Quality of work, professionalism of all staff and work crew.

Recognized Excellence

Recognized Excellence - Bjorn Nordquist, Kent Brandtjen, Jamie Swygard. Susan _____ in the admin office is also great to work with and gives great service.

Additional Comments

Additional Comments - Highly recommend and love working with Landscape East & West.

Areas For Improvement

Areas For Improvement - None so far.

Areas Of Satisfaction

Areas Of Satisfaction - Integrity. Timeliness. Attention to detail. Ease of communication. Commitment to provide a quality product. Easy to work with. Friendly.

Recognized Excellence

Recognized Excellence - Kent, Jamie, Antonio and Gilberto.

Additional Comments

Additional Comments - Absolutely the best.

We couldn't be happier with the work from Landscape East & West. The change in our yard is amazing and the team we got was absolutely wonderful.

Schedule

Schedule - Not only were they on time... they finished sooner than we anticipated.

Installation Crew

Installation Crew - Our lead guy Spencer was amazing, hardworking, polite and did incredible work

SP Satisfaction

SP Satisfaction - We are very glad we ended up with Bra don as our person. He was very personable and a pleasure to work with. Always great at communication and addressing any concerns.

PM Satisfaction

PM Satisfaction - There isn't enough space to say how great Rick was for us. Communication and keeping us informed was top notch. His management of the team was impecable. We definitly got the sense that he took a lot of pride in work being done correctly and wanted to make us happy with the result.

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - We got what we wanted. We had great communication throughout the project and the team was very attentive during the design process and went above and beyond to make sure we were satisfied.

Recognized Excellence

Recognized Excellence - Spencer, Brandon and Rick

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - How quickly they were able to complete the job.

Recognized Excellence

Recognized Excellence - The entire crew was great. I always felt like a valued client.

Not fully organized. Initial designs took a tremendous amount of work to interpret and resulted in confusion about plant selection. Didn't get a good design/drawing of the fence upfront. Plant layout not well thought out, somewhat random. Staff overcommitted to other projects - making me feel like the "B" client at times. I had emphasized wanting some very specific features that were dropped/forgotten from the design, and I didn't find that out until it was too late. Minor small details weren't followed up on.

Areas For Improvement

Areas For Improvement - none

Areas Of Satisfaction

Areas Of Satisfaction - Bryan did an amazing job working with us and listening to our concerns and last minute changes we made. The overall design that Landscape East & West created exceed our expectations. The work crew were very professional and helpful on answering our daily questions.

Areas Of Satisfaction

Areas Of Satisfaction - loved how neat and tidy the yard was at the end of each work day.

Recognized Excellence

Recognized Excellence - Ray and Kent were terrific!

I already have, more than once, personally and on Nextdoor.

SP Satisfaction

SP Satisfaction - Julie was fantastic. She knows plants and was able to work with my aversion to geraniums and replace them with plantings that were perfect for our yard. She was also able to bring our ideas to fruition, which, initially were a bit scattered. That takes talent.

Construction Quality

Construction Quality - We were highly satisfied with the workmanship of the company. Especially in their striving to find a center rock to match the end rocks for the metal retaining wall lining our driveway. After the retaining wall had been installed, it was decided that a center stone was needed. The company found one that looked great, like it was part of the original design.

Likely To Recommend

Likely To Recommend - I already have, more than once, personally and on Nextdoor.

Areas For Improvement

Areas For Improvement - None.

This company is amazing and I would highly recommend them.

SP Satisfaction

SP Satisfaction - Bryan is awesome. He took time and really enhanced what I was looking for in my yard. Being new to the area and not knowing much about plants for this area, his knowledge and what he advised was on the mark. Now after 2 months I go out in my yard and it brings a smile to my face as it is now a yard we enjoy being in.

PM Satisfaction

PM Satisfaction - Rick and the crew were Awesome. they stayed on schedule and took the time to check and recheck their work yet still finish on time. They were so nice would answer my questions and kept me updated on the progress.

Construction Quality

Construction Quality - The materials and workmanship is top notch. The workmanship was wonderful they took time to make sure they had the patio, grass and walkways so nice and even and still finished on time. Can't say enough great things about the job they did.

Areas For Improvement

Areas For Improvement - none

Areas Of Satisfaction

Areas Of Satisfaction - All areas from start to completion were done with knowledge and professionalism.

Recognized Excellence

Recognized Excellence - Everyone that worked on our project were outstanding. Keep up the good work !