From concept and design to demolition and construction, the Legacy Builders test was professional and customer-focused. I love my new space.
The finished product is very good. Surprised how long it took to correct the items that needed correction upon completion. Was told to expect workers by 8:00am. Never arrived until 8:30 or 9:00
Legacy was a great design/build firm for our total kitchen remodel. We first decided to use them because of the work they put into the initial bid. Unlike many others who would not even produce a sketch without a design fee, Legacy created 3-D renderings from their measurements and we were able to see their creativity and skill. Every step of the way, we were partners in the design. Legacy also had great contractors for cabinets, tile, and flooring who further contributed to the design. Jeff Ross was a great project manager who managed to finish the job 2 weeks early and who responded immediately to every concern and every new design idea. This was a big project with new HVAC, wall removal, floor replacement, all new appliances, cabinets and drywall, and we could not have been happier.
Areas Of Satisfaction - Legacy had fantastic attention to detail. They also responded promptly to any questions that we had along the way.
The key criterion for us selecting Legacy for our project is that we knew it would be done in a high quality manner, without having to 'watch over' anything or constantly following up to ensure things were done correctly. We had confidence going into the project based on input from friends / neighbors, and that confidence was well placed. We're happy with the final product.
Legacy did an outstanding job with our first floor renovation! We especially appreciated the creativity and experience of the design team; the expertise, attention to detail and workmanship of the subcontractors; the daily communication with our project manager and the software program that tracked our project; and, the courtesy and professionalism shown by all who worked on and in the house. We also could not have asked for a better project manager than Brent to guide us through our first house renovation! Not only was he excellent in communicating details, focused on promptly addressing any questions or concerns, highly skilled in masonry and carpentry, he was also great fun to work with!
Overall, I’m thrilled with the final product
Legacy Builders were a trusted partner in our remodeling project. From design expertise, project management, hands-on tracking and daily updates throughout, Legacy ensured our project was completed to a spec beyond our expectations. They are flexible to meet daily challenges, and always kept us informed of status of any issues. They were a pleasure to work with, and we've already started lining up our next project with them!
This was our first major remodel and we could not have had a better experience! The project was extensive (taking five months) and it was on time and on budget. The entire process--from design to final walk through--was a pleasure. And as a bonus, everyone we dealt with at Legacy and EVERY subcontractor couldn't have been nicer and more accommodating. Their attention to detail, follow through, and craftsmanship was excellent. The finished product is beautiful!
We strongly recommend Legacy Builders to anyone considering a remodel, small or large.
Expertise - Everyone at Legacy is an expert in their field, and they worked well as a team. We always felt like we were in capable hands, because we were. On a couple occasions when they weren't exactly sure how to approach a particular issue, they consulted with an expert tradesman (at their expense). That's a sign of true experts.
Professional & Organized - This was a major factor in our choosing Legacy. At ALL times were they professional and organized, and they expected the same from their subcontractors. Their high level of professionalism and organization was clear to us from the first time we met Bill, one of the co-owners, and we continued to see that with everyone we met. At the beginning of the project, Bill laid out their detailed design-build process for each stage of the project and they followed it.
Schedule - The schedule for the entire project was laid out at the outset, months in advance of it starting. They were flexible with our schedule as well, and with the unplanned changes we introduced along the way. The project was completed when expected. The schedule was available to us 24/7 on their website and via their app. Only a handful of times over the five months did they have to deviate from the weekly schedule (literally!), and the Project Manager (Matt) kept us in the loop when that happened.
Budget - The project was 100% on budget--no cost overruns.
Construction Quality - This is another area where Legacy excels, and is one of the major factors for us choosing them over other firms. Their attention to detail on everything was amazing, and it showed in the final product. When they saw something that wasn't perfect, they fixed it, usually without us even knowing about it. And they expected the same quality from their subcontractors.
Communication - Communication was outstanding. Their app provided us with the entire schedule from design through completion. Only a handful of times over the five months did they have to deviate from the weekly schedule (literally!), and the Project Manager (Matt) kept us in the loop when that happened. Matt made it a point to let us know the details of what would be happening the following week. We always felt like we were in the loop. On only a couple occasions we had to ask about the status of a particular item. When we were not there in-person, we communicated with him via phone call or text.
Problem Resolution - We experienced only minor problems, which we fully expected for such a major remodel (in fact we expected more). Each issue was quickly addressed, and in most cases, the PM brought the issue to our attention first, along with the action he planned to take. Again, he always kept us in the loop.
Clean & Safe - The worksite was left impeccable EVERY day. The workers took the few minutes at the end of each day to tidy the jobsite. Even their subcontractors did this; it was obvious they were fully aware of the standard Legacy demands from them.
Employees & Subcontractors - It was clear that Legacy chooses their subcontractors carefully, because they were clearly aware of Legacy's high standards. 10+ subs were used on our project and every single person who came through our door was friendly, extremely courteous, and professional. There was literally not one person we would recommend they not use in the future.
Value - This was an expensive project for us and the value was absolutely fair. We wanted a firm that we could trust to bring experience, skills/knowledge, quality craftsmanship, flexibility and professionalism--and they delivered. We definitely received what we paid for.
Trust - This is table stakes for us and without hesitation we trust Legacy. Their high degree of integrity became more and more apparent to us as we dealt with them. They followed through on everything they said they would.
Areas Of Satisfaction - We had high expectations for Legacy given what some of their previous clients told us. They exceeded our expectations in several areas and met them in all others. Not one fell short. Their attention to detail, the courteousness of their subcontractors, and the cleanliness of the jobsite are a few areas that exceeded our expectations.
Additional Comments - Truly a great experience and a lovely finished product. We highly recommend Legacy and are already planning to hire them for future projects.
Legacy Builders was great to work with from the first meeting, through the process, and all the way through the wrap-up of the project.
Areas Of Satisfaction - They exceeded all other expectations, inclusive of timeliness, quality of work, quality of the staff working with us on the project, responsiveness, and support any time we had any questions. Overall, excellent service, and an excellent company to use for improvements. I highly recommend them.
From the very beginning of the process through the final walkthrough, Legacy was great! Communication, quality of work and attention to detail were beyond our expectations.
Construction Quality - I would give this more stars if I could.
Clean & Safe - Every night the entire workspace was cleaned. Every. Night.
Employees & Subcontractors - Everyone who worked on our house, whether employees or subs, we’re professional and highly qualified.
Areas Of Satisfaction - Quality of work, communication and overall professionalism were beyond our expectations. Our job was a whole-house remodel (it took almost a year to complete) and it turned out better than we imagined. We added several things along the way as the job took shape (a custom built window seat, inlaid flooring, a number of electrical upgrades) and Legacy worked them in effortlessly.
Additional Comments - This is truly a quality company. Everyone, from the office staff, craftsmen in the field to the owners are fantastic. Being out of our house for almost a year was a pain but in the end it was worth it.
The company was very easy to work with. It was a one stop shop. All we needed to do was pick out our product selections and they took care of everything else. The project manager, Brent was very professional and coordinated the contractors very efficiently. He was readily available to us whenever we needed him.
Legacy did an absolutely wonderful job on our bathroom remodel. Although construction can certainly be disruptive to a household, they did everything they could to ensure that the adjoining space was protected and that the work area was cleaned up on a daily basis. The finished product is exceptional and the craftsmanship superb. Their process is very structured and every phase was seamless, beginning with the expert design service at the inception of the project. We have used Legacy in the past and would not hesitate to use them again, and we have already recommended their firm to neighbors who are considering construction work. And we loved working with a Montgomery based outfit!
I have done many projects with Legacy Builders and I have always been pleased with the quality of their work and professionalism. They are my 1st go to for any home remodeling project! And I would recommend the same to anyone considering a home improvement project.
Expertise - Their expertise is amazing. They listen to what I want to do and make suggestions for things that I had not even considered or was aware of
Professional & Organized - Very professional. They document the timeline of the project and are very clear about what will be happening when.
Schedule - The schedule was executed as expected
Construction Quality - Workmanship and quality were excellent
Communication - Excellent communication. Very kind and respectful
Problem Resolution - Very few problems on the project, but small adjustments were made and communicated very well
Employees & Subcontractors - Brent Fudge was the lead contractor for Legacy and he did an excellent job. I was almost sorry when the job was complete because I work from home and missed seeing him. The subcontractors were great, but Brent managed communication with them so it was seamless to me.
Areas Of Satisfaction - Legacy Builders exceed expectations in terms of professionalism, quality of work, and communication
Lead Source - I have done many projects with Legacy Builders and I have always been pleased with the quality of their work and professionalism. They are my 1st go to for any home remodeling project!
our experience with Legacy was everything we expected and more. We are extremely happy with the project results and already have recommended Legacy to others. Our kitchen is the centerpiece for the interior of our house. Guests are amazed by the space and we could not be happier.
Legacy is a great company with a super talented staff. Their sub contractors were also top notch. From design to completion, everything went exactly as they said it would. They communicated clearly and stayed on time and on budget. We love our new master bath and kitchen!
LBG did thorough and professional work from start to finish. They made sure we were satisfied with the outcome, and if we weren't happy with something, they did not hesitate to make it right.
I have had Legacy Builders for three major projects in my home over the last 10 years. Each one was handled professionally and to my complete satisfaction. Also, the work done has lasted and still looks great!
Legacy Builders Group was top notch professional from start to finish. We appreciated the openness of the whole process.
Professional & Organized - From start to finish, we knew what we were getting. They had a plan and they worked it.
Clean & Safe - Always! The sub contractors did a great job with their clean up and the Legacy Builders Group team ALWAYS cleaned up each day!
Employees & Subcontractors - The electricians we had were very professional and hardworking. The employees were very friendly and courteous to us.
Areas Of Satisfaction - They were respectful of our home and our space. The LBG guys were fabulous. The man who did our brick, I forget his name, went above and beyond to match our brick. The were courteous and always cleaned up. All of our questions were answered each time we had one.
While they are not the lowest priced offering, they stayed on budget, stayed on schedule, and the quality of the recommendations and construction were really good.
Areas Of Satisfaction - The change controls we requested were done in a timely manner and added great value
Areas Of Satisfaction - Legacy personal are top notch and now their trade. Their subcontractor for the concrete work was top notch(Midwest Stone Scapes) and very customer oriented.
Additional Comments - I will recommend Legacy to anyone interested in a major remodeling project
Legacy exceeded our expectations from start (design phase) to finish (project execution). They set clear and fair expectations on timing and budget and then followed through on both elements.
Schedule - Even when unforeseen (and uncontrollable by Legacy) circumstances arose they were able to exhibit agility and flexibility to help our project stay on track.
Construction Quality - Specifically the workmanship — every detail was accounted for and aligned to with us.
Communication - Very fast at responding which is always appreciated.
Clean & Safe - Family members remarked at how clean the work space and surrounding areas remained throughout the project.
Additional Comments - They are by far the easiest and best people to work with. we had other people to do things and they did better. we were very happy.
Additional Comments - Very professional in both design and execution.
From the beginning I could see the experience with the scope of the project we were proposing. Bill was always accessible and explained things in a clear manner. There cost estimate was right on target
Expertise - There were multiple subcontractors for our project and the expertise was clearly seen when after a new set of gutters and roofing were installed. The Legacy team was at our porch during a rainstorm and saw that the gutters and roofing were not functioning properly. They recontacted the roofing/gutter and had them correct the issue. It was that type of attention to detail that impressed me and was not the only example during several month project
Budget - Probably the most reassuring aspect of home remodel was that there weren't surprises or extras to make the budget burst
Communication - Bill and the team were easily accessibly by email and text and responsive to questions and queries
Lead Source - Friend in neighborhood who completed work on projects.
Additional Comments - I was so satisfied with the scope of the project and execution that I have not had hesitation recommending them. The porch project came out so well many neighbors have come to see it and one of them contacted Legacy about starting their own project
Areas Of Satisfaction - They were very professional, and great to stay on schedule. In the end, great quality work.
We have already recommended Legacy to several people and have no concerns about doing that.
Use Comments - I couldn’t believe that the Houzz reviews were all true. This is a company that actually sets a schedule and a budget and doesn’t waiver from it. Wonderful experience.
We have used Legacy Builders Group in the past and have recommended them to friends frequently.
Budget - When the pricing came above our budget, Legacy was great to help us shave some things off to get the pricing back where we wanted it.
Trust - Absolutely.
Punchlist - They are great to follow through.
Areas Of Satisfaction - Bruce did an amazing job as the project manager. He kept the job site clean and safe, communicated well, and paid attention to all the details. He was great to work with! With Legacy and Bruce running our project we were confident it would turn out well. They dot the i's and cross the t's. The bathroom looks great and we are enjoying it. The job was completed on time and on budget so thank you Legacy Builders Group!
Lead Source - We used them 6 years ago for a project and heard about them then from friends at school/parish All Saints. They came hightly recommended.
From start to finish, Legacy performed exceptionally well. The design and preliminary cost estimate of the extension, screened porch and patio were right on point (Bill Haussler). The on-site-manager was attentive to questions and comments, helped navigate the small area between the houses to get to the rear of our house for the construction and communicated effectively with status updates and observations (Kevin Haussler). Finally, the overall leader of the project was professional and demonstrated experience in working with our project (Chris Otte). We were extremely satisfied and would highly recommend Legacy.
Expertise - During our first meeting, Legacy sought to understand our design ideas, furnished evidence of similar projects that they had completed and then executed the plans without issue. They easily navigated the HOA and building permit approval processes and kept us informed along the way. Legacy also performed some additional work that we requested that was outside the scope of the original project (including building an entertainment unit and staining sloped ceiling beams that spanned from 10 to 25 feet high). They accomplished each of these tasks with ease.
Professional & Organized - Legacy followed a project plan that was detailed and understandable. We were comfortable that Legacy "knew what they were doing."
Schedule - Although delayed by some weather challenges, the schedule was acceptable. Legacy kept us informed and was sensitive to timing.
Budget - All the work was performed within the original budget and the approved additional out-of-scope work budget.
Construction Quality - We are very satisfied with the quality of the build.
Communication - We were out-of-town during much of the construction. So effective communication by phone, test and email was important. Legacy executed well.
Problem Resolution - Early in the project, some roofing work yielded an overnight rain water leak while we were out-of-town. By 9 am the next morning, I had 3 messages from the on-site-manager and 1 message from the overall leader describing the issue and assuring us that the matter would be addressed and corrected. Legacy was quick to address the problem and repair the leak without charge. We knew they would fix and problem and were not concerned. All was resolved without issue.
Clean & Safe - Legacy installed plastic coverings and dividers to help control dust and dirt in the main sections of the house. They used carpet runners to help control foot traffic dirt and dust. We were comfortable with the effort.
Employees & Subcontractors - All employees and subcontractors were professional and courteous. When dealing with a neighbor's request to keep off his yard, Legacy installed barrier tape and stakes to help maintain positive relationships with our neighbor.
Value - We were satisfied with the work and cost of the project. The estimate was on point and we were not surprised by any cost.
Trust - Being out-of-town, earning our trust was important. From the start, we had confidence in Legacy's work and trusted them completely.
Punchlist - There were no significant punchlist items. All the work was done with exceptional care.
Areas Of Satisfaction - Legacy met or exceeded our expectations in all areas.
This was our first summer using our new deck and remodeled screened-in-porch. It's like a little piece of heaven. When I host events, I am proud to have guests in this space. We also have quiet dinners on the deck over-looking the woods. It's beautiful; It's my favorite space.
Areas For Improvement - The project went very well and smoothly. They were very professional, and everything was done in a timely fashion.
Areas Of Satisfaction - What I was most happy about was not just the completed project, but that they gave me a schedule at the beginning and showed up every day. (It was an outside job, so if it rained, I discounted that.) People were here when they were supposed to be and worked hard all day.
Lead Source - They were working in the neighborhood. I saw their sign and talked to the owner of the house they were working on.
Areas Of Satisfaction - Quality of the work, cleanliness, and professionalism
The quality of the work exceeded our expectations. Would absolutely use them again for future home remodeling projects and I have already recommended them to several people.
Clean - Cleaned all work areas at the end of every day. Put down protective coverings on floors, furniture, non-work areas to keep things clean and protect from damage.
Respectful - Kept things clean and protected no -work areas. Coordinated with us on where to store equipment and materials during project. Made sure sub-contractors did the same.
Communication - Daily communication with project manager and through use of Buildertrend.
Quality Of Workmanship - Quality of work exceeded expectations and high attention to detail was appreciated. Sub-contractors used also completed their work with a high level of quality and were willing to return to fix any problems. Legacy carefully checked everyone’s work and addressed any concerns.
Problem Resolution - Legacy addressed all our concerns and made sure sub-contractors did as well. Very flexible in making changes if needed.
Professional & Organized - Everyone was very professional at all levels of the project from design to contract, ordering materials, and completing the project.
Schedule - Any changes were communicated and time was built into schedule for handling changes without pushing back final deadlines.
Value - The expense of using Legacy versus hiring individual contractors ourselves was well worth it for having someone coordinate everything, assure quality work, and deal with issues that always pop up in remodeling projects.
Recognized Excellence - Bruce Otte - Bruce managed our project on a daily basis and did a lot of the work not assigned to sub-contractors. He was friendly, easy to work with, sensitive to our concerns, kept the work areas clean, and completed his work with a high attention to detail and quality.
Areas For Improvement - None - exceeded our expectations at every level of the job.
Areas Of Satisfaction - Quality of work, attention to detail, quality of work of sub-contractors that they used.
Design - Very happy with the remodeling and improvements to our home.
Additional Comments - I would recommend Legacy to anyone. They were professional at all levels of the project and met our expectations for our remodeling project. We will use them again next year for another project.
Schedule - I love the project management tools they use. It allowed me to know exactly what to expect.
Communication - Our project manager was very responsive to my message and requests.
Employees & Subcontractors - David, their primary on-site employee, was extremely competent and pleasant to work with.
Expertise - This is the 2nd time I have used Legacy. As I was planning to raise the ceiling in my kitchen (which impacted the plumbing from the 2nd floor) as well as tear down part of a wall, I knew from past experience that if we ran into issues, Legacy would work to resolve and work through any issues. That is ultimately the reason that I chose to contract again with Legacy.
Schedule - There was one week that they didn't work because something didn't come in on time. While this would have pushed back my hardwood floor installation that I separately contracted out, they worked and communicated with my installer to make sure that he could still install the flooring according to the original schedule as he was unable to move my job to a later date.
Budget - The budget only changed because of a change I agreed to.
Employees & Subcontractors - There was one issue with one subcontractor handling the drywall but Legacy took care of the problem. Legacy does work to make sure that their subcontractors have the same quality values they have and will stand behind all of the work.
Value - Although Legacy may not be the cheapest option available, they will stand behind their work and I am confident from prior experience on another job they completed, that their work is high quality.
Areas Of Satisfaction - I think you can definitely trust that Legacy will work hard to make sure you are satisfied with their work.
Lead Source - Prior experience working with Legacy.
Additional Comments - I enjoyed working with Annie Miller (designer) to pick out the materials for my kitchen.
We were very pleased with our master bathroom remodel in Fall of 2018, and just as pleased with the 2 other bathrooms we've just had remodeled in early 2019.
Communication - Excellent communication on all fronts, including the subs.
Clean & Safe - immaculate!!!
Employees & Subcontractors - superb we were very pleased with their subcontractors.
Areas For Improvement - none
Areas Of Satisfaction - quality and staying on schedule
Lead Source - Montgomery bulletin
Areas For Improvement - We were very happy with their work.
Areas Of Satisfaction - I was satisfied with the quality and attention to detail. They had identified things needed to be fixed that we didn't find the first time.
Legacy Builders Group provided excellent service. They were timely, had great communication, were very tidy, and understanding.
Recognized Excellence - I would like to recognize Andrew for his exceptional service.
Areas Of Satisfaction - The craftsmanship exceeded my expectations.
We had an outstanding experience working with Legacy Builders. They went above and beyond to minimize disruption to our family’s day-to-day while we were under construction and stayed right on schedule throughout the whole process without missing a beat. They accounted for every little detail and had a plan proactively for even the small things we hadn’t thought to anticipate. Our finished product is absolutely beautiful and we couldnt be happier. We’re very glad we went through Legacy for our project. Highly, highly recommend them!
Areas Of Satisfaction - I was most satisfied with Legacy Builders Group because of the overall quality. They had every single detail accounted for and covered. They had a plan for every detail and even things we didn't think about.
Lead Source - They were referred to us by a neighbor.
Legacy Builders Group has excellent quality and workmanship.
Areas Of Satisfaction - Legacy exceeded our expectations on this project. Communication was excellent. I always received a prompt response, and any concerns that we had were always addressed in a timely manner. Using the app for communication and for approval of change orders was also very helpful and ensured that there were no misunderstandings. The staff was all very courteous, responsible and trustworthy. While I am glad to have the construction completed and behind us, I must say that we kind of miss having them all around! It was as good of an experience as a home construction project can be. We look forward to enjoying our beautiful outdoor space for many years to come.
Sales Knowledge - Bill is very knowledgeable and provided suggestions that would give my small bathroom a more open look. He listened to my wants, and helped me find a way to achieve my goal.
Recognized Excellence - Everyone involved was exceptional. My input was highly valued, and appreciated. Their suggestions also were provided to get maximum efficiency out of my bathroom rebuild.
Design - I am just ecstatic with my new bathroom design! I love it!
Additional Comments - Everyone involved with my bathroom design/rebuild from beginning to end was exceptional
We would Highly Recommend Legacy Builders Group & we would like to take this opportunity to Thank You & your staff for a job well done!
Expertise - The conversion of our covered deck to a Sun Room that can be utilized year round looks like it was built when the home was originally built. Legacy Builders Group was very "detailed" in ensuring this would be the look of how the "finished project" would be when the project was completed and they were certainly correct!
Construction Quality - The workmanship of the construction team on the job was outstanding & they truly cared about the finished product & what it meant to us to be satisfied as the homeowner.
Employees & Subcontractors - We could not be happier with each Employee & Subcontractor. We have received numerous compliments. Legacy should be commended on the fact they were able to work from the outside of the home as long as they possibly could to keep from bringing construction material through our home. This is a true testament of Legacy's Conscientious Staff.
Areas For Improvement - Legacy did not fall short on any of our expectations. We were impressed by everyone's skills.
Areas Of Satisfaction - Heating & Air Conditioning System & the fact that members of Legacy took the time to listen to our needs & wants & kept this in mind as the project was underway. This part of the project was very important to us since we wanted the room to be utilized year round as living space.
Additional Comments - Our experience with Legacy was great from the pre-construction meeting, design & planning stages to the completion of the project. Each member of the team was very upfront, responsible, timely & professional during the entire process. The design of our Sun Room looks beautiful & outstanding! It looks exactly as it was laid out on blueprint & the way it was explained to us during our meetings. All of our project goals were met. Our construction project was very clean, organized and protection of home was valued. Thank you once again for an outstanding job!
Legacy was easy to work with by incorporating our ideas into the plans and developing lower cost alternatives which we had not considered.. The quality of the work was very good, the crew courteous and professional. They handled minor changes requested well. We would recommend them for remodeling work to friends and family.
Areas Of Satisfaction - Legacy was willing to work with us while we did some of the demolition.
Areas Of Satisfaction - We were very satisfied with the professionalism and workmanship
Lead Source - found from home and garden show, then found out a co-worker had used them.
Additional Comments - Legacy was very professional throughout the entire process. They were very willing to discuss the plans and make any changes that we requested, In addition, they provided good insight into the planning process. Legacy made a strong commitment to keep the project on time and on budget with as little interruption to our lives as possible. We felt we made a great decision when we chose Legacy.
Lead Source - Friends
Areas Of Satisfaction - They met or exceeded my expectations with the quality of their work and having a zero punchlist at the end of the job.
Lead Source - I saw their signs in our neighborhood.
Areas Of Satisfaction - Legacy does an excellent job of letting you know what will happen and when. The Buildertrend application is great. Legacy does a great job of communicating related to all aspects of the project.
Lead Source - We heard about Legacy Builders Group from a family member.