It’s hard for me to recommend a company where we had hardly any communication from beginning to end

I would like to give a Zero for my rating.

Communication was a nightmare. They showed up to do our roof and we did not even know they were coming.

It's been a year and all the problems that their roofers caused are still here.

They damaged my driveway.

Lee Paulson was very helpful in the process of getting my roof situated. He made it very easy.

I liked that they were local and I could go in and talk to whoever I needed to.

They did it in a timely fashion. We did have a problem where they damaged one of our skylights. When I tried to contact them it was a struggle to get anyone to do anything about it. They completed the roof on October 31, 2018, and we were still messing around with them as of April and May of 2019, trying to get things completed.

Lyon Homes Enterprises had a lien put on my home because they did not pay their subcontractors.

because they have left me with a lien against my house by their sub-contractor, which will probably cost me $$$$. WE'RE VERY UPSET!!!!!!!!!

already have, Five have sign with you

never recommend

I had a roof installed by them around the 14th or 15th of January this past year. As far as I know, the installation of the roof was okay, but there were some issues. Number one, the vents they put in for the exhaust fans in the bathrooms and the dryer vents were black. That was fine with me. I never told anybody to do anything with them but somebody took it upon themselves after they were installed to paint them white. They did a lousy job. There's overspray all over the brand new shingles. The supervisor from Lyon Home Enterprises was there with me while this was going on and I said to him, "What in the world is he doing?" And, he said, "I really doing know." First of all, the overspray was going on the shingles. There was paint running all over it. He said they would take care of it. I asked him how they were going to take care of it, and he said they were going to paint them black again. I said, "No, you'll replace them." It took a while, but they did come out and replace them. That part was fine. I don't know if someone asked the installer to do it. I don't think he would take it upon himself to do it, but anyway, they fixed that. The roof probably wasn't finished more than 2 or 3 weeks, and an awful lot of the gravel that was on the shingles was now in my downspouts. It was all over the yard where the downspouts place the water. So, I called Lyon Home Enterprises and they said the sales rep at the time, Joe McMahon would come out. When he came out, he said, "There is something bad wrong with this roof." There's loose gravel all over the roof. I have a walk-out roof that they didn't put shingles on. They put like a membrane-type thing on it. It was loaded with gravel from the shingles. So, he said, "This is definitely going to be a problem. I will take care of it." To this day, it still hasn't been taken care of. The only time I hear from Lyon Home Enterprises is when I make the call. So, I'm about up to my eyebrows with frustration over the fact that nothing has been done. I can't blame them totally, because they aren't the manufacturer. GAF is, but I feel like I should not be involved with GAF. I didn't buy these shingles from GAF. Lyon Home Enterprises did and they are defective. They have been on this roof and taken pictures of the shingles to send to GAF and it just seems like we are operating at a snail's pace. The shingles were removed and the samples were requested to be sent to GAF in New Jersey and they didn't receive the pictures and samples of the shingles and whatever else they were requesting until the 7th or 8th of July. I finally called GAF. I found this out myself by calling GAF. A GAF rep was supposed to be here early on in this process. We will say around the beginning of February. They haven't been here yet. There's no communication from anybody at GAF or Lyon Home Enterprises with me. Any time we have a conversation, I have to initiate. That's kind of where we are right now. I still have a defective roof. The people that have been on the roof claim that the roof looks like it is a 15 to18-year-old roof and it's only 6-7 months old. That's why I'm not at all happy and wouldn't recommend them to anybody else at this stage of the game because they haven't taken care of me. I honestly don't know what they are waiting on. If they have an issue with GAF, that's between them and Lyon Home Enterprises. I'm the customer and I'm the guy that's suffering because my roof hasn't been replaced yet. I think that's pretty much all I can say at this stage of the game.

They contracted a third-party and the third party did a lousy job. The roof is leaking in the walls and everywhere.

would reccomend if they would respond to phone calls, call back after leaving voice messages.

They weren't very professional. They kept putting me off. And now that they think it's done, my ceiling looks awful. And I can't get ahold of them.

They did horrible work.

The guy was really nice, he came back and made some corrections. The quality of the guys that put the roof on was not that great. They had to come back and redo some of it. They were supposed to remove the gutters and put them back on and they didn't do that. They roofed right over some things that needed to be removed. The roofers y'all used, I was not pleased at all with them.

It was a disaster and horrible, everything they didn't do.

There wasn't too much followup. I did not get much updates.

Never.

Recognized Excellence

Recognized Excellence - Wow! Bryan Smith was AMAZING! He made me feel valued as he taught me about the process I was preparing to walk into!!!

Areas Of Satisfaction

Areas Of Satisfaction - Bryan’s skills in dealing with the customer from start to finish in a respectful/caring manner.

Additional Comments

Additional Comments - I wish Lyons the best in working here in the Tallahassee area. It was a pleasure being your 1st customer in this area. Great job!

They did not communicate ina professional way throughout the entire processs

could not tell the truth to any question

Recognized Excellence

Recognized Excellence - The salesman was really very good, but I can't remember his name. I thought he was good. He was nice, and he always answered calls.

Recognized Excellence

Recognized Excellence - Johnny was a supervisor brought down from up North. He stayed right on top of everything. Here during the day and was very responsive.

Areas Of Satisfaction

Areas Of Satisfaction - They were very timely in their work day after day. The supervisor managed everything very well every day. They completed it very timely and it took just two or three days.

Very happy with them. They were straight up.

Recognized Excellence

Recognized Excellence - I would like to recognize Jason Cutler for his exceptional service.

Areas For Improvement

Areas For Improvement - Everything was perfect.

Areas Of Satisfaction

Areas Of Satisfaction - Lyon Home Enterprises LLC met or exceeded my expectations. They did everything excellently.

Additional Comments

Additional Comments - If I had to do it all over again, I would do it again.

They just weren’t very organized. The communication just wasn’t there and they got all of my paperwork mixed up. I just didn’t think the prices they were charging were right.

Additional Comments

Additional Comments - We were very happy with the service. We have recommended them in the neighborhood as well for roofing. They have done a lot of homes throughout the neighborhood.

Nothing went according to plan or the way it was supposed to. I would not recommend them to anyone.

They need to pay their subcontractor.

It ended up okay.

Recognized Excellence

Recognized Excellence - I would like to recognize the salesman Lee and installation crew and the supervisor for their exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded my expectations in the speed in which they worked.

They were not good at communication or very good about getting back to us about things.

We had a lot of difficulty with the office staff returning our phone calls, and they did not follow through on dates and times as promised.

Time is money and money is time and you cost me a lot of time and money.

They were all great workers and a great company.

They were hired by my daughter because they were a large company but they sent people that did not speak English and they did things that were not supposed to be done and not being able to communicate was very disturbing.

They were very slow to respond to my complaints.

My roof repair date was pushed back 7 weeks without my knowledge, my repair crew refused to work for two days once my roof had been stripped and papered, the dumpster has been in my driveway for nine days and counting and my gutter repair isn’t until next week. Meanwhile my soffits are wide open, inviting animals into my attic. Other than that your service has been great! Oh, I forget to mention that the crew destroyed my garden by tarping it in the heat! I had just put $200 worth of new plants in!!! I was told my appt was for June 17th. They did not show up. I have called, but they have not returned.

Everything that could go wrong did. It took way longer. I was not happy with the people. I couldn't speak to anyone because nobody spoke English. I had people coming in the house that were not doing what they were supposed to do. I had a dumpster in my yard for a month before they started. They finished December 14th and I had the dumpster through the first of the year. They overfilled it, which is why they wouldn't pick it up. They never finished the work that was supposed to be completed inside. I had a strong disagreement with the owner. I was very unhappy with them. I would never use them again, and I would never recommend them to anybody. This was a year and a half ago and maybe things have changed, but I was not happy with them when I used them.

It depends on what the next question is. When they first came, it was raining and I had additional damage done to my home.

Areas Of Satisfaction

Areas Of Satisfaction - Lyon Home Enterprises LLC met or exceeded my expectations. They followed through on what they said they would do.

It did take a while, they were bad about returning phone calls in the beginning, and our roof got continuously pushed back, and I think it was due to the last previous hurricane that had happened. Once they did get it together and focused on our project, they did do a good job.

Additional Comments

Additional Comments - Robert Danisavage was great and very helpful through the entire process.

They were not communicative. When there was a problem, they acted like it was your problem and not theirs.

Poor follow through, poor follow-up, and they left trash and nails all over my yard. It took one year from the time they received insurance payment from my insurance company for them to get someone in to do the job. I had to file a complaint with the insurance fraud department.

Recognized Excellence

Recognized Excellence - I would like to recognize Jason for his exceptional service.

Lyon Home Enterprises LLC is a great company. They are very helpful and efficient. I highly recommend Lyon Home Enterprises LLC. They are the best!

The actual workers do a pretty good job. The customer service is awful. Never returns calls and when you do get through, the person you want to talk to has 'left for the day'. Can't recommend Lyon based on the customer service.