We had Nationwide Lifts install an elevator (servicing 3 floors) in 2021 and annual maintenance performed thereafter. All work is provided by very polite and professional individuals. The elevator is extremely reliable. We are quite happy with their service and highly recommend them.

Excellent elevator and excellent installation team. Already recommended to two friends.

I have been more than satisfied with their work for two years now since they installed our dumb waiter.

Absolutely the highest quality work, the best and most supportive attitude and diligence in solving a difficult problem that we have ever experienced with any service work in our home!

Nationwide Lifts employees are very knowledgeable about their products and the preparations necessary to install a home elevator. The quote was provided quickly and the process could not have been smoother!

Types of work

Types of work - They put in an elevator.

Pleasure to work with.

Recognized Excellence

Recognized Excellence - Terry and the field crew.

Bob & Terry at Nationwide are simply fantastic to work with. Extremely professional and responsive.

Clean

Clean - Meticulous

Communication

Communication - The best!

Quality Of Workmanship

Quality Of Workmanship - Perfect

Professional & Organized

Professional & Organized - Very high professional standard

Recognized Excellence

Recognized Excellence - Terry & Bob

Additional Comments

Additional Comments - I would give Nationwide Lifts Of Massachusetts, Inc. 10 stars!

Because I waited to do the survey, I have gotten a chance to use it for a while. It has been very good, and we are very happy with it.

Recognized Excellence

Recognized Excellence - It is a family business, the mother/wife was the one who made the sale, and she was excellent. The son and the father did the installation, and they were also excellent. They knew exactly what they were doing and everything worked properly.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded our expectations with how nice the elevator looks. It is better than I thought it would be.

The gentlemen who did the work was very helpful and courteous and I highly recommend.

Recognized Excellence

Recognized Excellence - Bob Stene, the man who came to my house.

Areas For Improvement

Areas For Improvement - They did not fall short of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - The promptness and the guy told me everything he needed to do and why. He excelled in every area.

Additional Comments

Additional Comments - Im thoroughly happy with the service they provided.

Areas Of Satisfaction

Areas Of Satisfaction - They responded to my call immediately and were here to fix the problem with the lift promptly. I was very impressed.

Areas For Improvement

Areas For Improvement - There was one area that Nationwide had a Slowdown on. But it wasn't their fault and they got the situation taken care of quickly.

Areas Of Satisfaction

Areas Of Satisfaction - The area that I was most satisfied with what's communication without Church and when we had to contact them. They got on any issue and solve it quickly.

Current Referrals

Current Referrals - Not at the moment. But if I hear of anyone who's in need of patient wide services I would be more than happy to recommend them.

Recognized Excellence

Recognized Excellence - Yes Terry and Bob . Terry was very very helpful and I appreciate her willingness to get rid of the problem quickly. Bob did a great job and installation he in the Son and Bob is also a funny guy. I'm grateful for this company.

Additional Comments

Additional Comments - I highly recommend Nationwide Massachusetts to anyone who's in need of a lift. Thank you NationwideBishop Robert G Brown

Areas For Improvement

Areas For Improvement - When a customer who just lost her husband to ALS came to our grand reopening of our enlarged space and wept when she saw the lift..says it all very very satisfied!

Areas Of Satisfaction

Areas Of Satisfaction - Professionalism at every turn

Current Referrals

Current Referrals - Not at moment, but would certainly highly recommend should situation arise.

Recognized Excellence

Recognized Excellence - No ...they were all awesome!

Additional Comments

Additional Comments - They were Great!

Areas Of Satisfaction

Areas Of Satisfaction - Nationwide Lifts steered me to the right product for my application and didn't try to over-sell products.

Areas For Improvement

Areas For Improvement - I didn't know what to expect, but I was very pleased with the way the project went from beginning to end. Terry explained everything well and was patient with us throughout.

Recognized Excellence

Recognized Excellence - Terry was the person with whom we had the most contact, but everyone involved seemed interested and businesslike at all times.

Clean & Safe

Clean & Safe - They were extremely neat and clean. What they did was kind of messy and they kept everything clean and safe.

Areas Of Satisfaction

Areas Of Satisfaction - They were neat, clean, tidy, professional, and polite. The property they worked on was at a Catholic church and they respected that all the way through.

Current Referrals

Current Referrals - There was someone that asked me because they were looking into it. I gave them their name and told them that they did a great job.

Recognized Excellence

Recognized Excellence - I would like to recognize the owners. They worked really well together and for our project. Overall, they were great to work with.

Additional Comments

Additional Comments - This was a extremely difficult project but with everyone working together the finished project is Awesome! Looking Forward to working with Nationwide lifts of Massachusetts for regular mantanice in keeping our ride smooth Thank you for being part of our team!

After getting the runaround by two other lift companies, someone suggested Nationwide and I could not have been happier. They were knowledgeable, nice, and offered an alternative product to fit our needs that was a 40% savings to the 'other guys'. I am immeasurably satisfied with the experience, and the client is extremely happy with the end product. I really enjoyed working with Terry on this project, and looking forward to the next one.

Areas Of Satisfaction

Areas Of Satisfaction - 1) Terry Steen was knowledgeable and comforting in a stressful time in the project when we were not getting information from the initial installer(s).2) Their willingness to offer alternative products. The EI Lift was a newer and much smarter product than offered by the others, and again, was almost half the cost. 3) We had an unconventional lift layout with the stops being numbered in a tricky way. Site Super and installers worked together to solve this in a creative way. Now the numbering is logical

Recognized Excellence

Recognized Excellence - Terry Steen

Additional Comments

Additional Comments - Just an all around thanks. I really enjoyed my time working with Nationwide

Areas Of Satisfaction

Areas Of Satisfaction - I was satisfied with their communication.

Areas Of Satisfaction

Areas Of Satisfaction - They worked with me for almost a year from the planning stage to the actual installation. They were prompt and patient

Recognized Excellence

Recognized Excellence - Terry and Bob were great!

Installation Crew

Installation Crew - They didn't install anything, but their maintenance crew is a "4."

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with everything because it was hassle-free.

Recognized Excellence

Recognized Excellence - The whole group provided exceptional service.

Areas For Improvement

Areas For Improvement - None!

Areas Of Satisfaction

Areas Of Satisfaction - With all contact I have had.

Excellent!!!!!

Areas Of Satisfaction

Areas Of Satisfaction - Promptness and knowledge