OSH made our build process better than we could have hoped for. We were paired with a fantastic designer, and enjoyed every part of the process. For anyone looking to build a custom home, I would strongly advocate for Ted and the OSH team

Outstanding professionalism, expertise, and service from design to build to completion. Top notch experience!

Since the build is not complete - cannot answer this question.

We highly recommend Otero Signature Homes.

Have already recommended Otero to several friends and colleagues!

Overall, I could not have asked for a better build experience. The team did a tremendous job of a

I can’t have imagined a better experience both in my initial build and now finishing my basement. The team at Otero is absolutely fantastic and all of their sub-contractors are exceptionally professional!

Professional & Organized

Professional & Organized - Not only was my team fantastic and great at communicating, but the BuilderTrend app made it so easy for me to keep up with the project.

Warranty

Warranty - I haven’t had any worries about my home warranty and work has been timely and high quality.

Construction Quality

Construction Quality - Everything is exceptional quality and great workmanship!

Communication

Communication - This has been a high point. The team is accessible, responsive, and always keeping me in the loop!

Recognition

Recognition - Dan Stafford has been nothing short of amazing, he was great during my home build and picked right up when he needed to pick up my basement reno after a departure. I was so excited to have him as my project manager again! Sarah Wright was incredible with the design of my basement in line with my home style that she also designed.

Additional Comments

Additional Comments - I would recommend Otero for a home build or renovation every day of the week and twice on Sundays. The entire process was made so easy, clear, and without hidden surprises. I love the focus on providing the highest quality while also making sure to stay aware of the budget and my goals for how I will use my home. The team is professional, responsive, and they and all of the subcontractors treat my home like their own. I owe my dream home to the incredible team there!

Very professional, high quality work, follows schedule, great communication.

We were looking for a team who was capable of a level of service and customization that one would not typically see. We also wanted someone who used superior products and who used trades that provided the highest quality services and would guarantee their work. We are in a very busy time in our life and needed someone who was patient with us. Otero fit our needs perfectly, and delivered a product that I am confident no one in the region could quite pull off.

Expertise

Expertise - Otero's team has extensive experience and expertise in luxury residential construction. Regarding design, in full disclosure we had an idea of what we wanted, but not the details. We also knew what we were looking for was not common. It took time and collaboration for us to work through. and while this required shared learning, there was a willingness, and dedication to making sure everything was done in a top tier fashion.

Everyone should consider Otero as first their choice when building a new house.

High quality work, very talented and friendly staff, and excellent communicators.

Second major project with the team. Very positive after first project. Second project pros and cons discussed below, but overall positive.

We would highly recommend Otero Signature Homes! 13 months after moving in, and our house is still as solid and beautiful as the day it was completed! OSH provides a great building experience for busy professionals with exceptional quality work and we are excited that this house will provide many great memories for decades to come!

Warranty

Warranty - The team at Otero did a great job in validating my concerns over a couple of larger items that I worried about during our one year warranty process. Much thought and discussion went into each of these matters and how to remedy them. I feel comfortable knowing that Otero will be there beyond our one year mark should we have any needs or additional concerns.

Construction Quality

Construction Quality - The quality and craftsmanship woven into our home is stunning!

Value

Value - This house and what we paid for the project is hands down the best money I've ever spent! I wouldn't do anything differently and feel very happy with the value we received.

Trust

Trust - We fully trust Otero Signature Homes. They understand the work that's done has far reaching effects in the homes they are building and do a nice job in following through on commitments they have made.

Recognition

Recognition - There's simply not enough room here! We have build long lasting friendships with so many at Otero and welcome them into our home as we would our own family. John has taken great personal pride and passion in the work he's done on this project and has actively listened to my feedback during times of concern or frustration. Mason and Danny are always a pleasure to see and do a wonderful job communicating specifics back to the project managers. It's been wonderful to work with Trey! He did a great job of jumping right in and helping. We really enjoyed seeing some of our favorite sub contractors and enjoy their professionalism, craftsmanship but also their friendly and welcoming demeanor. Specifically, John McDonald and painting crew, Ryan Johnson of Tri-County and Tim McCaskey of McCaskey landscaping. Rick Ritt from Ferguson was also exceptionally patient with me this past year in answering my endless questions!

They were outstanding! Otero's quality, professionalism and work was exactly what our project required.

Areas For Improvement

Areas For Improvement - They didn't fall short of my expectations in any way.

Areas Of Satisfaction

Areas Of Satisfaction - They met all of my expectations.

Recognition

Recognition - I would like to recognize John and Alan.

Lead Source

Lead Source - I heard about Otero Signature Homes through local lure/advertising.

I think they have an creative design team and do a great job on new construction or totally gut and redo but just doing minor upgrade and cosmetic upgrades is beneath them.

We have lived in our home for a year now. When we first moved in, I was admittedly jaded with the build process and therefore viewed the experience differently than I do now. We absolutely love our new home and have really enjoyed working with the Otero Team. The service that we continued to receive over the past year has been very comforting and reliable.

Punchlist

Punchlist - In works but they’re great about this

Construction Quality

Construction Quality - Amazing! The attention to detail is meticulous

Problem Resolution

Problem Resolution - The staff did what was right in just about every instance.

Employees & Subcontractors

Employees & Subcontractors - We really enjoyed working Kaleigh. Mike and Mason are the best.

Trust

Trust - Absolute experts no doubt.

Areas Of Satisfaction

Areas Of Satisfaction - Otero builds beautiful custom luxury homes. Ted and his staff absolutely know what excellence looks like.

Otero really was amazing. They did what they said they would, on the timeline they said they would, at a cost they said they would. Guessing they will not be the cheapest option, but they will be your BEST option. Everyone was a pleasure to work with, but especially my Project Manager John. Communication was spot on, which is sooooo important in a large scale building project. You will find bumps in the road, but he owned them 100%, found a solution, and communicated back to me at every step. And, in the end, my project was much more stunning than I ever could have dreamed up on my own.

Clean & Safe

Clean & Safe - Mason does a great job keeping the site clean

Employees & Subcontractors

Employees & Subcontractors - They are friendly, efficient, and ALWAYS have shown up when they said they were coming.

Field Communication

Field Communication - Honestly, John has made the process a pleasure. I know I ask a lot of questions. He is patient, thourough and is always providing me a heads up, even though he knows I am working from home.

Working with Ted has been a positive experience, offered good ideas and receptive to our concerns. Feel he was interested in finding solutions for our needs and has professionally redirected us if we were missing something. To this point

Recognition

Recognition - I would recognize Kaley in interior design for the company!

Current Referrals

Current Referrals - I just referred someone who they met with!

Additional Comments

Additional Comments - Otero Signature Homes does a great job! Our home is seven years old and looks as good as it did on day one, so we love it! They do quality work!

Areas For Improvement

Areas For Improvement - They didn't fall short, they went above my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - The completion was very efficient and got done much sooner than anticipated. The in-home construction part.

Recognition

Recognition - I would like to recognize Kaleigh the interior designer, Mike and the new kid that works with Mike. They went above and beyond trying to save some of my old closet for my family.

Lead Source

Lead Source - This is my second time building with them.

Additional Comments

Additional Comments - I highly recommend them for a new build or any remodel. They were very professional and just do beautiful work.

Areas Of Satisfaction

Areas Of Satisfaction - Most contractors were excellent.... respectful of our home, respectful of noise with us being home etc... Painter and Electrician especially. Design was well thought out and took our requests and needs into account. I felt our vision was seen quickly by the team.

Recognition

Recognition - Chris- when he started w us was excellent. Explained every step, always quick to listen and answer questions. Felt like he cared and treated us like his only client... never rushed. John C- always took time to explain and listen to concerns... very solution oriented. Was friendly with our kids and answered texts etc quickly ... seemed to genuinely want us to be completely satisfied w project Mike- very respectful of ideas/things we wanted changed, fixed up... no job seemed too small for him... he wanted it all to be right in our eyes... communicated well and quickly and always on time .... took a lot of care to clean up and checked in with us

Top-notch quality and great customer service

Expertise

Expertise - Everyone at Otero Signature Homes is knowledgeable, experienced, and in tune with the latest trends in home design.

Professional & Organized

Professional & Organized - The whole team is very professional, friendly, and courteous - always a pleasant experience when dealing with anyone on their team.

Construction Quality

Construction Quality - The quality of our new home is unparalleled.

Areas Of Satisfaction

Areas Of Satisfaction - All of them! We are beyond thrilled with our new home!

Recognition

Recognition - Kaleigh Cody - she was instrumental throughout the whole process and our home is completely suited to our needs, both aesthetically and practically, because of her. She helped us narrow things down and make decisions, and she nailed it every time!

Additional Comments

Additional Comments - We chose Ted and his crew to build our new home because our previous home was built by OSH as well. We were well aware of the quality and workmanship that goes into an Otero home. Ted is easy to work with and guides you through the process. Kaleigh keeps the design aspect running smoothly. Chris is all business, but is great at what he does and is super-knowledgeable. Mike is a really hard worker and goes above and beyond every step of the way. He was a huge help with a lot of the details and is great at communicating the stuff that can be otherwise over-looked.

Customer Suggestion

Customer Suggestion - Everything has been great so far. We've just started the process.

Additional Services

Additional Services - We've already reached out to them recently.

Additional Comments

Additional Comments - Otero Signature Homes did a fabulous job building our house. The communication was outstanding. The quality was everything I expected, and I would highly recommend them to anyone who is looking to build a custom home.

We couldn’t have been more pleased. EVERYONE that worked on our home was professional, courteous and very customer service friendly. From Chris Gallo, to Mike Yopko, to Kaleigh Cody to Ted Otero himself

Professional & Organized

Professional & Organized - THe entire team is very professional, courteous and accommodating

Expertise

Expertise - This is a class act operation

Professional & Organized

Professional & Organized - Always available with any questions at any time

Value

Value - This is a quality, well-built home and it exceeded our expectations

Trust

Trust - Felt that way from day one and still do today.

Areas Of Satisfaction

Areas Of Satisfaction - This list is long as they met or exceeded our expectations throughout the entire project. But their team is top notch - ALL OF THEM - and their genuine service and engagement throughout the project was much appreciated and made the difference. We talk about this to everyone and are happy to promote them.

Additional Comments

Additional Comments - Keep building quality homes, the neighborhoods appreciate it!! The attention to detail, from “dirt” to the final product is second to none.

Employees & Subcontractors

Employees & Subcontractors - Chris Gallo is very professional and knowledgeable about the project. I am glad is he the project manager on our remodeling job! Kaleigh Cody is also very helpful in design and selections.

Additional Comments

Additional Comments - Overall we are very pleased with the Otero staff and quality of work

Additional Comments

Additional Comments - Otero Signature Homes is definitely a quality company that I highly recommend to anyone remodeling their existing home or building a new home.

Additional Services

Additional Services - I already am using Otero for another project

Additional Comments

Additional Comments - I was looking for the highest of quality and received it form Ted and his crew. Looking forward to the January walk-through that Ted spoke about

Already have!

Employees & Subcontractors

Employees & Subcontractors - We have had quite a few contractors through our home in the last couple years and I have to say the people that came through Otero homes were above all. Not only did they do top of the line work but they also gave top of the line customer service and made us feel comfortable living in their workspace/ our home.

Field Communication

Field Communication - Corey was great. He came and checked in regularly and any issue or question we had he was quick with an answer and solution.

Field Problem Resolution

Field Problem Resolution - Yes! I had the most interaction with the painters. Any imperfection or issue was resolved immediately. They were a pleasure to have in our home and the job turned out exactly how we wanted.

Selections Communication

Selections Communication - Kaleigh was so so helpful in the whole planning process. I trusted her judgment more than our own. She has such a talent for visualizing the end result and helping us choose the details to get there. I really appreciated how she would narrow down 3-5 choices that she thinks and had us pick from there- made the whole process a lot less overwhelming for us while still being able to put our own taste in the remodel.

Recognition

Recognition - The entire Otero team was awesome

Recognition

Recognition - Entire team inside and out did an awesome job

Additional Comments

Additional Comments - All workers woods had did excellent work and took the time to explain any questions Would highly recommend Otero Signature Homes

Areas For Improvement

Areas For Improvement - Otero Signature Homes did not fall short.

Areas Of Satisfaction

Areas Of Satisfaction - I am most satisfied that they were helpful in the planning and design of the home, their communication throughout the project was excellent.

Recognized Excellence

Recognized Excellence - I would like to recognize Kailey, Cory and Mike for exceptional service.

Additional Comments

Additional Comments - We have been pleased with Ted and the work done on our home so far.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with there expertise, knowledge, and their follow up. It was just overall a very well ran organization which made me feel as if they were building their own home.

Additional Comments

Additional Comments - In my opinion he is just a constant well run builder. His entire staff along with him are just an outstanding organization, we are very pleased and satisfied. His project manager Corey is more detailed oriented than we could have ever been ourselves and it was appreciated.

Areas Of Satisfaction

Areas Of Satisfaction - Design and timeliness

Areas Of Satisfaction

Areas Of Satisfaction - Overall finished product, especially trim work and builtins. Kaleigh did a great job translating our inspiration pics and decisions into life. Very clean job site showed good expectations for subs and pride in the work. Happy with the follow through on their commitments.

Areas Of Satisfaction

Areas Of Satisfaction - 1. Initial consultations were productive and budget-focused allowing us to reach a mutual agreed-upon budget for our project.2. Ted quickly assessed and understood our space in terms of the problems it had and the solutions he could offer.3. Kelly encouraged us to use houzz.com where we compiled photos of our design aesthetic which allowed her to customize our space in the exact style we loved. This was very convenient for us!4. Early morning meetings at their office were professional, organized and brief allowing us to get to work in a timely manner.5. The materials Kelly selected were absolutely stunning yet affordable. Her impeccable design recommendations made the selection phase of the project so easy for us.6. Jeff was an outstanding project manager. He personally saw to every detail and none were overlooked. He was a pleasure to have in our home and we trusted him with our project implicitly. I was extremely impressed with his follow-through on every last item on the check-list.7. From Dan the Tile Man to the electricians, plumbers, and painters, the entire team was talented, hard-working, and skilled. We are so pleased with the high quality of their work.8. The finished project is simply our dream master bath and I truly do not believe we could have achieved this high of a level of satisfaction with any other firm but Kelly and Ted with Otero Signature Homes.

Additional Comments

Additional Comments - Our experience to date has been incredible and we look forward to continuing the process of our new construction.

Recognized Excellence

Recognized Excellence - I would like to recognize Ted, Kelley and Kaleigh.

Areas Of Satisfaction

Areas Of Satisfaction - Excellent workmanship, communication and attention to detail.

Recognized Excellence

Recognized Excellence - Everyone we dealt with was amazing including Ted, Kelly, Kaleigh, Matt, Lyn, Corey and many of the sub-contractors

Additional Comments

Additional Comments - Overall and incredible building experience from beginning to end. Would highly recommend without reservations.

Areas Of Satisfaction

Areas Of Satisfaction - The top three areas we were most satisfied with were: (1) communication; (2) construction management (Corey H); interior design and problem resolution (Kaleigh / Ted). We challenged Ted's team throughout the project to design and construct a modern home in a city that does not have a lot of modern design. They met all of our expectations and built one of the best modern homes in the city.

Additional Comments

Additional Comments - We feel that Ted and his design team are able to offer a specialized custom home building experience that is not similar to other "custom" builders. Ted's process is far superior from other design-build firms who rarely incorporate an interior designer into the project team. Having Kaleigh help us interpret our vision and communicate that interpretation effectively to the construction teams was invaluable. We would highly recommend Otero Signature Homes to our friends and colleagues!!

Likely To Recommend

Likely To Recommend - We have already begun to recommend Otero Signature Homes to firends and work colleagues.

Additional Comments

Additional Comments - So far the experience working with Ted and his design team has been exceptional. Communication has been excellent and calls / emails get returned promptly, even if to acknolwedge receipt and let the client know questions will be discussed internally first so the answers are more informed and collaborative. From the perspective of a customer who is not familair with Otero Signature Homes, it may be hard to differentiate the differences between Otero and Payne and Payne. This is an area that could use some improvement in order increase awareness and familairty among consumers in Northeast Ohio. Ted Otero and his team have a unique story to tell which provides advantages over the competition but may be unknown to consumers until they start working with the team.

Areas Of Satisfaction

Areas Of Satisfaction - Unlike other builders we contacted, Otero Signature Homes immediately told us they could satisfy all the items on our wish list and in the end they did.

Additional Comments

Additional Comments - Otero Signature Homes are a great group of people to work with, top to bottom. Ted's experience and expertise is complimented by his wife, Kelly Otero, in her experience and expertise in design and fashion.

Additional Comments

Additional Comments - They have made building from a different state so easy when we thought it would be difficult.

Areas Of Satisfaction

Areas Of Satisfaction - The design of my basement is fabulous.

Additional Comments

Additional Comments - Otero was great!

Areas Of Satisfaction

Areas Of Satisfaction - We were most satisfied with the team we worked with. Each person on the team was extremely helpful and helped us understand what was expected of that step. The team worked with our schedule and we were able to meet all of the deadlines. Kaleigh was amazing at giving advice without disrupting our vision. She also presented a few options and when we didn't find exactly what we wanted, she continued to try to find it. Working with Otero is such an intimate event that when you are done you not only have a beautiful house but new members of your family. Thank you!

Additional Comments

Additional Comments - Thank you for making this experience easy and one we will never forget! We absolutely love our home.

Areas Of Satisfaction

Areas Of Satisfaction - The entire team was on it. Plain and simple. They kept us in line with what we needed to do and were honest with what they needed to do to get the job done when we promised.The design was amazing (Kelly) and the foreman (Matt) really walked us through the process with ease and expertise.

Additional Comments

Additional Comments - We could not be happier with our home and the renovation work that was done. We have dreamed about this outcome for a very long time and Otero homes made it happen.

Recognized Excellence

Recognized Excellence - Kelly and the design team for being understanding and assisting us with all of the interior items. It's overwhelming.

Areas Of Satisfaction

Areas Of Satisfaction - I am most satisfied with the quality and Kaleigh the designer. She made the job fun.

Recognized Excellence

Recognized Excellence - Corey was exceptional.

Areas Of Satisfaction

Areas Of Satisfaction - The contractors and how they have a team approach.

Recognized Excellence

Recognized Excellence - Ted and Kelly were fabulous and so were all the subs.

Recognized Excellence

Recognized Excellence - The entire staff from the top down. They are all committed to the same goal, and they are very good at what they do. They have also put together a very impressive group of subs.

Additional Comments

Additional Comments - We are very proud to own an Otero Signature home. It is a lifetime investment.

Recognized Excellence

Recognized Excellence - Everyone is awesome at Otero Signature Homes!!! Extremely friendly, knowledgeable and a pleasure to work with!

Recognized Excellence

Recognized Excellence - Working with Ted, Kelly and their team made for a smooth, almost effortless experience throughout the whole building process.

Additional Comments

Additional Comments - The most important requirement for us was that our home be a reflection of our family. Otero Signature Homes did a wonderful job delivering a product as close to our vision and family lifestyle as possible.

Areas Of Satisfaction

Areas Of Satisfaction - Quality of the finished product

Recognized Excellence

Recognized Excellence - The Otero's of course and Corey!!

Recognized Excellence

Recognized Excellence - Ted Otero

Customer Suggestion

Customer Suggestion - Have better control of Mother Nature to assist the project in staying on schedule. Ha! Ha! Keep up the great job! The Otero Team works well together!

Recognized Excellence

Recognized Excellence - The entire team at Otero Signature Homes did a nice job. Matt has always tried to satisfy our punch list and follow up items.

Additional Comments

Additional Comments - Thank you for working with us through the challenging building process. I know we were not the easiest couple to satisfy because of our very high standards and lofty expectations. We believe you nailed it!