Friendly,professional and courteous

The end result was good but there were several problems. We were without a working shower for eight days. There was an issue with the Schaumburg plumbing inspector, he would not approve the plumbing on two different days. I called the Salesman because the installers disappeared for 2 1/2 hours and he said he would check into it and get back to me. He never did Pacific Bath filed an appeal for the plumbing issue and they won. They started on the installation on Tuesday and the Pacific plumber came back on Friday and the Schaumburg inspector approved. The installers came back the following Monday and finished on Tuesday. They told us that we had to wait 24 hours before we could use it

I wish I had done this bath remodel a long time ago now that I know how simple and painless it was. Awesome work Pacific Bath and staff!

Work was started on time,per schedule

All aspects of the process were conducted/completed within my expectations and in some cases above.

At this time I would not recommend this company! They are horrible at communicating!

Gentlemen were very professional, polite and caring. I would recommend this group to every one...there was no fault at any any point of the installation that my husband and I noticed.

We are happy with the completed job. It is a rental home and tenants are delighted.

This was the best investment I’ve made in a long time. The installers were very professional and did a beautiful job. They told me step by step what they were doing, cleaned up at the end of the day. They were a pleasure to have in my home.

The sales rep was thorough with our needs. We were kept apprised of install expectations. Shower looks great!

Very good experience

I am always apprehensive about having someone work in my home. The team from Pacific Bath was friendly and professional, protected my home during the work, and cleaned up afterwards just right. I would have them back when I do the other bathroom.

I like the product. There was some damage to my floor tile that I just noticed recently.

From start to finish, the installation team was great to work with. Communication was clear and ample.

We were so glad that we elected to go with Kohler at Pacific Bath. There were so many phases to complete like electric, plumbing, inspections , etc that I can't imagine how long it would have taken another company to complete the job. Pacific Bath had it all finished in the allotted time table.

The fitst thing we sais to the salesman was "We have to have a wheelchair accessible shower.: The salesman said "no problem - we have something that will work". The install crew was good BUT it was not wheelchair accessible. And several of the add-ons were the wrong products. It's been weeks. They fixed the wrong products but still haven't seen anything about the flooring. We were told they were custom making a ramp for the 3.5" outside rim. I said "what about the 2" inside rim?". My son is a vet and I will be helping him. I'm 72 yrs old but he's 6"1" and 210 lbs. Even ramps will be an issue. I would never recommend them.

Very expensive, not worth it.

I am rarely in a situation to recommend any product.

Questions about the installation were answered promptly, the office kept me informed about changes. I had to postpone original date due to Covid but rescheduled arrangements were made immediately.

I first thought this was a good company but from the start Ashley couldn't be bothered to call, I had to call her myself and she still has no Answer. Communication is very bad

They came in, and did the work very quick. Cleaned up afterwards. They would answer questions, and explain what was going on, if asked. We are very pleased with our shower. Highly recommend you.

Sales talk and the installation of our shower were both very professionally done.

Outstanding and professional crew. Very pleased with ther work!!

The product is great. The installation process was different than what was laid out by the sales rep.

They were professional, kept everything cleaned and finished the job on time.