Professionally installed. Very satisfied with the outcome.

From the first contact with Pacific Bath, we were impressed by the courteous, professional way we were treated. No high pressure sales, knowledgeable guidance, and quick completion. Highly recommend

Very slippery shower floor, problem solved by applying an abrasive compound (twice). There is a 1" gap under the glass shower doors. This leaves water on the floor outside the shower stall, poor design.

Friendly,professional and courteous

The end result was good but there were several problems. We were without a working shower for eight days. There was an issue with the Schaumburg plumbing inspector, he would not approve the plumbing on two different days. I called the Salesman because the installers disappeared for 2 1/2 hours and he said he would check into it and get back to me. He never did Pacific Bath filed an appeal for the plumbing issue and they won. They started on the installation on Tuesday and the Pacific plumber came back on Friday and the Schaumburg inspector approved. The installers came back the following Monday and finished on Tuesday. They told us that we had to wait 24 hours before we could use it

I wish I had done this bath remodel a long time ago now that I know how simple and painless it was. Awesome work Pacific Bath and staff!

Work was started on time,per schedule

All aspects of the process were conducted/completed within my expectations and in some cases above.

At this time I would not recommend this company! They are horrible at communicating!

Gentlemen were very professional, polite and caring. I would recommend this group to every one...there was no fault at any any point of the installation that my husband and I noticed.

We are happy with the completed job. It is a rental home and tenants are delighted.

This was the best investment I’ve made in a long time. The installers were very professional and did a beautiful job. They told me step by step what they were doing, cleaned up at the end of the day. They were a pleasure to have in my home.

The sales rep was thorough with our needs. We were kept apprised of install expectations. Shower looks great!

Very good experience

I am always apprehensive about having someone work in my home. The team from Pacific Bath was friendly and professional, protected my home during the work, and cleaned up afterwards just right. I would have them back when I do the other bathroom.

I like the product. There was some damage to my floor tile that I just noticed recently.

From start to finish, the installation team was great to work with. Communication was clear and ample.

We were so glad that we elected to go with Kohler at Pacific Bath. There were so many phases to complete like electric, plumbing, inspections , etc that I can't imagine how long it would have taken another company to complete the job. Pacific Bath had it all finished in the allotted time table.

The fitst thing we sais to the salesman was "We have to have a wheelchair accessible shower.: The salesman said "no problem - we have something that will work". The install crew was good BUT it was not wheelchair accessible. And several of the add-ons were the wrong products. It's been weeks. They fixed the wrong products but still haven't seen anything about the flooring. We were told they were custom making a ramp for the 3.5" outside rim. I said "what about the 2" inside rim?". My son is a vet and I will be helping him. I'm 72 yrs old but he's 6"1" and 210 lbs. Even ramps will be an issue. I would never recommend them.

Very expensive, not worth it.

I am rarely in a situation to recommend any product.

Questions about the installation were answered promptly, the office kept me informed about changes. I had to postpone original date due to Covid but rescheduled arrangements were made immediately.

I first thought this was a good company but from the start Ashley couldn't be bothered to call, I had to call her myself and she still has no Answer. Communication is very bad

They came in, and did the work very quick. Cleaned up afterwards. They would answer questions, and explain what was going on, if asked. We are very pleased with our shower. Highly recommend you.

Sales talk and the installation of our shower were both very professionally done.

Outstanding and professional crew. Very pleased with ther work!!

The product is great. The installation process was different than what was laid out by the sales rep.

They were professional, kept everything cleaned and finished the job on time.

Poor communication from the project manager is the downfall of this experience with Pacific Bath.

Professional, open to any discussion.

In hind-sight, being a 100% disabled veteran, I specifically talked to a pre-sales rep about not wanting to be the victim of the ole 'bait and switch', but alas, that's EXACTLY what happened.

Overall our experience was good. After the sale was made we had to initiate contact to get status on installation. At installation we had an issue with a shower locker that was part of the estimate and agreed to by us, but the salesman did not include it in the final contract. After speaking with a manager, Pacific Bath agreed to include it at no additional cost. Installation was flawless and was completed on time. The shower itself
is wonderful. We love it.

My bathroom looks awful after the installation of Lux Stone. Not because Lux Stone looks bad but because the damage which had been caused during installation. The ceiling looks very messy and the wall outside the panel in the hall way was cracked! Many areas were chipped. Lux Stone had been installed but no glass doors! I thought all works would have been completely within two days. Up to now, after two weeks, I still do not have a shower to use!! I can’t tell you enough how disappointed I’m with Pacific Bath. Just wish they would install the glass doors and fix up all the damages.

We are very happy with the quality of materials and the work done on our shower renovation.

If you are looking for a walk-in tub with all the bells and whistles (jacuzzi, heated back, easy walk in) and will use it regularly, or at least once a week, then this $25,000 will be worth it. I was looking for a simpler walk-in tub for my elderly husband but he is enjoying it at least once a week so I am happy with it.

trusted Pacific to do the right thing but space was to small for the walk in shower. would not trust them to do the right by me

the team was professional and stayed on the task until they finished.

Yes I would tell someone to give you a call, but tell if go with them to tell them to request any plumber but Joe

Pacific Bath team were professional & considerate of meeting my needs.

All personnel were kind and considerate of me and my property

Recommendations from us are high!!

I was impressed from the gitgo with the sales rep. He was enthusiastic and knowledgeable about the project.

We were pleased with how quickly and professionally our shower was installed.

Everything was done with taking care of me and my wife. The sofit above our shower needed to be taken out because of a measurement error. I got the shower door that I wanted and a finished ceiling in the wet area without having to pay anything over what was quoted.

Your people did a wonderful job, were courteous and knowledgeable and made suggestions on how to make the experience better

I was disappointed with their clean-up; the rag they used with the caulking was used to wipe down the baseboards and paneling. Where they used the black tape in the corners, they did not do that properly, there are white spaces you can see. Other than this, they were fine.

If you want the BEST, this is the one. Three other bids were a little less but all offered less in quality, worksmanship, & materials.

Installed shower space is smaller than previous one. My specific expectations to designer was that I wanted the replacement to be slightly larger as space allowed. At the minimum, the same size as the existing.id preferred a glass side rather than wall but was informed id have to buy the glass and get a different contractor to install. I accepted the wall to maintain product warranty

I think we spent too much money

Overall, we had 2 showers and one bath done with our project. The install teams went above and beyond for us.