The experience from the consultation, the work crew showing up punctual as promised to the work being done, completed and the clean up process was topnotch. Pure Service Pro delivered what was promised! Excellent Service!!

Whole experience was pleasant, quick, and clear.

Pure Service Pro waterproofed my basement with a French drain and 2 sump pumps. All the workers and staff were professional and worked very quickly and quiet. After completing the work they left the work area extremely clean and tidy. I would definitely recommend their service to family and friends.

My wife and I are very happy with the work Pure Service Pro did. Ralph's customer service and knowledge of what we needed was great. The French drain was done quickly and efficiently. The crew, headed by Jefferson and Jose, were very professional and knowledgeable. We had a great experience with Pure Service Pro. We highly recommend them.

They did a great job! I would recommend to friends and neighbors. They came in and installed the French drain in 1 day, taking care to address key concerns I had. They sectioned off the areas they were working in to keep the dust and dirt away from those areas.

Areas Of Satisfaction

Areas Of Satisfaction - Jose was great to work with. Always available to answer questions I had and address and concerns I had.

Highly recommend. Knowledgeable, hardworking and empathetic team.

I would definitely recommend Pure Service Pro in a heartbeat!

Communication

Communication - The communication was very detailed.

Recognized Excellence

Recognized Excellence - Andre and his team.

Areas Of Satisfaction

Areas Of Satisfaction - The work was done much faster than I thought it would and was completed in the time frame they said it would.

Types of work

Types of work - Internal French drain system

Recognized Excellence

Recognized Excellence - Andre took the time to answer our questions and follow up with us. No question felt too small and we truly appreciate the professionalism and care.

Areas Of Satisfaction

Areas Of Satisfaction - We were able to see success just a few days after our system was installed. We had a storm come in that lasted for days that would have previously resulted in water seepage. Thanks to Pure Service Pro, we were dry. More than that, we felt satisfied that we made the right choice and got peace of mind.

Areas Of Satisfaction

Areas Of Satisfaction - I was so satisfied with the entire experience I referred three other neighbors to them. Many other companies came in quickly gave me a little information and then a price whereas Pure Service Pro took the time to do a thorough inspection before explaining to me everything that needed to be done to fix my issues.

Recognized Excellence

Recognized Excellence - Andre is an absolutely amazing professional and is always honest. There have been times he came on site and said nothing had to be done. He doesn't try to upsell and is extremely knowledgeable.

Areas Of Satisfaction

Areas Of Satisfaction - Nearly all areas

I would not recommend Pure Service Pro LLC.

Prompt, courteous, diligent, and professional!

Additional Comments

Additional Comments - This was an urgent situation which was promptly handled.

I would not hesitate and recommend Pure Service Pro LLC to anyone that needs a French Drain etc. They came and assessed my situation explained what could be done. There was no heavy pressure tactics just honest information so that I could make a informed decision.

Types of work

Types of work - French Drain

Quality Of Workmanship

Quality Of Workmanship - The crew was polite, respect full of my property. They communicated with me as project progressed. They did a wonderful neat clean job.

Professional & Organized

Professional & Organized - Extremely, they took video pictures of every step and sent me link to view as project was being worked on. My confidence in them never wavered.

Recognized Excellence

Recognized Excellence - Andre Wheatley, Tahir Springer

Areas Of Satisfaction

Areas Of Satisfaction - At present the whole job, making sure pump and backup pump was placed in the correct area etc.

Clean & Safe

Clean & Safe - everything that was to be removed was done. Nice clean and safe.

Additional Comments

Additional Comments - My experience was stress free from beginning to completion

I would definitely recommend Pure Service as we had a pleasant experience working with the entire team.

They were very communicative about what the work was going to entail. They actually got the job done a day sooner than expected so that was really great. The project manager Andre that I worked with was very thorough in terms of communication. We were not at the house and were traveling for the holidays. He was there every step of the way to communicate to us what was going on and uploading photos to the link so we could follow along and see all the progress that was made on the project.

They were very professional and speedy in their work, and they were very easy to work with.

We have used Pure Service Pro twice. Once they created a French drain and sump pump in our home basement. Now our basement is dry in spite of heavy rain and storms. We no longer need to use the shop vac. We couldn't be happier. The second time we used them was when Ida (the storm) caused major flooding to our street level office building. Again they did more than a super job cleaning up and doing mold mitigation. Andre Wheatly is so responsive that makes it a dream to work with him. In both instances he answered calls immediately and met with us whenever we asked him. Ken, the project manager for our office building job was also very responsive and clearly explained everything. Hopefully we never need to use them again, but if we do their number is highlighted on my contact list.

Very quick and easy service, A+ work!

Within 24 hours, I recommended them to numerous people.

This was right after the flooding, and there was a miscommunication about timing, although they did give us updates. I understand the flooding would delay the service, but the cleaning was satisfactory. The only issue we had was with the billing department because they called us a few weeks later to say they charged us the incorrect amount. They said we owed them an extra 163 dollars despite paying 155 dollars already. We asked for quotes about what other companies would charge us, and we were surprised that we paid so much. It left us with a negative feeling. We are okay now after speaking with Pure Solution.

PureService Pro were readily available when we requested an estimate. We had Kenny come to our home and give us an estimate for both mold remediation and french drain. As this was our first time doing a big project for our first home, we took some time to think about it, and Kenny was kind enough to give us till end of day to make a decision and retain the discounted cost. We (my fiancee and I)

I highly recommend Pure Service Pro. Owner Andre Wheatley runs a professional operation from start to finish. Clear communication, timely info and updates, on time practically to the minute. On site crew did careful work—my required drywall removal (water/mold) was executed with precision, and the basement was left as clean as could be.

These guys were wonderful to work with from start to finish. They quickly responded to my inquiry, came to assess what remediation was needed, got me on the calendar, and did the job in the timeframe that was given. They were very professional and friendly, and answered every question that I had along the way. They were happy to explain the process and inform me of any developments.

My experience was completely positive - all the staff were very professional from the office staff, to the project manager to the team who did the actual work. They arrived on time, protected the workspace with sheeting, did great work and left the space as clean as it was when they arrived. I have already recommended Pure Service Pro to a friend and will continue to do so.

Andre and the team were very professional!

Kenny and Andre from the Pure Service Pro team were extremely knowledgeable and worked extremely quickly to help with my basement flooding. This was the greatest customer service experience I have ever had. I would recommend them to anyone needing waterproofing service.

I am very happy with them. They are reliable, honest, and they are on time. I am very happy with them.

The company was very professional and easy to deal with.

Quality Service done with concern and care

I would recommend them to a friend, stranger, or neighbor. Their service was really great.

The professionalism and promptness was satisfactory! Their team came on time and worked efficiently. I would use them again if I have anything else that needs to be treated or maintaineced!

My husband and I highly recommend Pure Service Pro for their professionalism, expertise and knowledge. We find their service to be of the highest professional standard. Assignments are scheduled in an organized way. The work is started early in the day which allow us to plan our day. The employees are pleasant and very knowledgeable of their jobs. Progress reports are given periodically to all work being performed. A supervisor is always available within a reasonable time frame.

I have had a long standing relationship with Pure Service Pro LLC as a business owner. I have referred their services for many years after becoming acquainted with Andre Wheatley. The first time I called upon them - Andre Wheatley was the rep who showed up to perform mold testing. I watched his interaction with our clients and listened to the extensive knowledge of his trade. He was articulate in explaining the mold remediation process. My clients hired him immediately. So, It started with mold testing and over the years the jobs became bigger and more complicated and Andre continues to oversee those projects with skill, care, and diligence.

I had such an amazing experience with Pure Service Pro! I used their company for Basement Waterproofing and Mold Remediation. One thing that stood out to me in comparison to other companies/contractors was the level of honesty and professionalism. They were very informative during the estimate and service which was incredibly helpful as a home owner. They also were very efficient and thorough in their work. The service was complete before the expected deadline which was even better! I am very thankful for this company and would HIGHLY recommend them! After attempting to work with different companies I can definitely say that you won’t find a more affordable and trustworthy company in the area.

Pure Service Pro does quality work and in record time. They made this process smooth and easy and answered all my questions. Couldn’t have been happier! Thank you for your dedication to delivering such great service!

Exceptional service from the the estimate to the completion of the job. Highly recommended if you want to make an informed decision that you can trust all the way to the end.

They exceeded all my expectations!

Very professional and personable from quote to work and certificate of completion

They were excellent, answered our questions, were very informative, and did a great job. I would use them again. I loved them.

I would recommend them on responsiveness as well as their quick turn-around on the project.

Pure Service Pro is top notch. Andre made the whole transaction smooth, providing so much information that didn’t leave any question unanswered. His professionalism is outstanding, calling in to check on the work and personally stopping by to answer questions after the job was done and yet still encouraging us to call anytime if we thought of any more. Kenny and crew were also amazing. They were fast and focused. They left everything neat and tidy. Better than when they first got there. Kenny was also a true customer service star. He happily answered probing questions while on the job, assuaging any concerns we might have had. Finally, a last minute situation came up which Andre handled without any help from us. I would highly highly recommend this group. Also, the price was fair for the tough job they did.

I had a basement waterproofing and mold remediation job completed at my home last year. I am very happy with the results. Andre was a pleasure to deal with. He was very knowledgeable and helpful. It was a big job but they were able to complete it in 1 day instead of 2. The crew worked quickly and cleaned up well once the job was completed. I will definitely recommend Pure Service Pro to anyone looking to have their basement waterproofed.

Recognized Excellence

Recognized Excellence - Andre Wheatley

Areas Of Satisfaction

Areas Of Satisfaction - Efficiency of the work. They were done in one day

Referrals

Referrals - I would keep them on hand for anyone who would need their service

Recognized Excellence

Recognized Excellence - Andre was super helpful and informative and patient. His foreman was also very helpful, although I forget the gentleman’s name

Areas Of Satisfaction

Areas Of Satisfaction - Customer service

Recognized Excellence

Recognized Excellence - I would like to recognize Andre Wheatley for his exceptional service.

Professional and timely! Have zero complaints! Andre was great! Highly recommend!

Recognized Excellence

Recognized Excellence - Andre!

Recognized Excellence

Recognized Excellence - Andre was really good at communication.

Areas Of Satisfaction

Areas Of Satisfaction - Their communication was done very well.

Types of work

Types of work - Mold remediation and waterproofing.

Areas Of Satisfaction

Areas Of Satisfaction - They effectively communicated and completed the job in a day.

Recognized Excellence

Recognized Excellence - Andre's expertise and focus on customer service in waterproofing sets Pure Service Pro apart from the rest.

Areas Of Satisfaction

Areas Of Satisfaction - Performance, Communication, Punctuality, Customer Service