Professionalism is superb
The technicians are very professional and friendly. They explained the detail of procedures to us with great patient, and come to check the progress every day at scheduled time.
Work accomplished so far has met my expectations.
We are satisfied and happy. Our home is back to the way that it was.
RAM turned out to be a terrific find. Especially valuable contributions came from manager Zack Nolan and technicians Caesar, Ray and Doug. Zack led the way with down-to-earth estimates that kept me feeling like RAM was prepared for the homeowner with a sewer backup. Then Caesar began the cleanup from the overflow back into our basement. It was more than a one-day job, and Ray and Doug finished everything. The final surprise was welcome reduction from the beginning estimate. It turned out RAM was keeping track of charges for supplies and man hours, and there was a refund at the end!
The work was quality, and I am satisfied with the work that has been done.
The staff was polite, helpful, professional, especially the clean up crew. Ryan was exceptional.
RAM came into my life while my basement was flooded and I didn't know what to do. Zak gave me confidence that there was a process to get through it all and that RAM would do the heavy lifting.
Everyone was helpful and professional throughout the project.
RAM Restoration provided very good communication and service.
The people from RAM Restoration are very personable, and they really provide all the details of the work being done. If there is anything that is incorrect, they will accept it, and correct it. In my case, they cut an electric line, and they fixed it at no cost to me. They provide really great service and great quality work.
They kept me informed, they were here when they said they'd be, they worked hard to accommodate my special needs dog, and the results were exceptional.
Timely, courteous, respectful good- natured.
I only met the project manager once. Nothing has been done about the repairs yet.
The work hadn’t started yet. Unsubscribe.
RAM was assigned as our water mitigation company through USAA! They did NOT disappoint!!!! Highly recommend!
The professionalism and dedication to the customer is what puts them above the rest.
RAM Restoration came to the rescue when we had a plumbing leak that had the potential of causing a massive amount of damage to a reclaimed Heart Pine floor. Thanks to RAM, damage was kept to a minimum.
Everyone on the RAM team was quick to respond and very helpful. They were great to work with.
No I would not recommend. The satisfactory end result was not worth the headaches of dealing with poor communication
In the process of RAM Restoration fixing my home, I had a group of people come out to my home and discover where the water was, and then a few days later another group came out and discovered more moisture in other areas they didn't find moisture originally. I feel like everybody should be on the same page and doing the same thorough work. I found it annoying that the first group didn't find the moisture in the spots that the other group did.
I’ve used RAM 3x. They are my go to company. They’re billing, scheduling and workers are professional and go above and beyond
Very thorough, conscientious, one-stop shop for all our needs.
The water mediation was a yes. With the restoration, I thought the follow through was not standard.
No comment. I will comment at the end.
Everyone was fantastic, and the work was done quickly and beautifully! I have already recommended you to friends and family.
Very happy with the clean up very frustrated trying to get the rebuild conversation started
RAM restored our house back to what it was or better faster than we thought was possible.
Ram took over the project as soon as ServPro got the place dried out. Once things were ready to move on, they moved.
Time of the project was too long and plumber used was poor quality
RAM did all that was required and we are pleased with their work.
RAM was great!
There was a lack of communication at the beginning of the project to get someone out to us. We had water damage. We have a lot of things going on. I think the fans were left in the house for three days longer than they needed to be because the company did not send someone out in a timely manner. I feel the length of time was related to how much we had to pay through the insurance company. I think they profited from this.
Really appreciated the supervision Jeremy provided.
Plus, the crews were very thoughtful and actually took great care in making things “back to normal.”
Outstanding workmanship on the job!
This is my second go-around with RAM and I have been satisfied both times. They set a record. They finally got the job done, and it's been two-three years, because there was another company involved.
Well organized and efficient crews made the work go rapidly.
Unfortunately I had a very bad experience. There was a natural gas leak in our kitchen for over 10 days because they couldn’t find anyone qualified to fix it. They caused the leak from the stove supply line when they removed the stove. In the end I just wanted them out of my house. I just discovered the other day when I moved the refrigerator that they never finished the baseboard molding!
Very proffesional, neat and skilled at their trades. Listened to our concerns and presented a very nice end product.
The project managers that came to my home were very good and thorough. They are a big improvement from the last two crews that were here.
I was very disappointed by the lack of responsiveness to my request for specific referrals.
Super integrity.
They were very professional, experienced, efficient, and knew exactly what they were doing.
Hutch was very good.
It rook one and a half years to finish the job.
RAM lacked responsiveness during the estimation process. Often weeks would go by without returning repeated calls or emails.
The final repair came out great!
The service started as scheduled and was completed on schedule. The RAM representative worked with us to ensure all repairs were done and the work was completed to our satisfaction.
They have not started the restoration yet. The start date was tentatively Jan 3, 2022, however, that was changed to Jan 20, 2022. We'll see what happens. As of Jan 18, we've not been advised the new start date of Jan 20 has been changed. As a result, the remainder of the questions are moot, so will answer NA.
I recommend RAM as a great company to use. There are some areas as I've noted in my individual responses to this satisfaction survey where things could have been done differently. The work could have been finished quicker; some delays were potentially avoidable. In the end, the result was very good and all but one of their subcontractors did a really great job. I certainly think that they need to reconsider their relationship with the roofing subcontractor they used for my repair project - there absolutely is no excuse for the issues that arose/occurred or for the delays in getting their work completed (I am still missing two shutters), long after the roof was replaced.
The hold experience from the initial quote to the completed project was great.