Designer Knowledge

Designer Knowledge - Julia was amazing! She is very talented and knowledgeable about all aspects of design. There were so many details involved when picking out finishes, lighting, cabinets etc, it can be overwhelming. We couldn’t have done it without her expertise and are so excited how everything turned out!

Communication

Communication - The whole team was so easy to communicate with and addressed all our concerns as soon as they came up. From Patrick to Bridget, who were also instrumental in our meetings.

Areas For Improvement

Areas For Improvement - None they went beyond our expectations

Areas Of Satisfaction

Areas Of Satisfaction - Design and the total project

Additional Comments

Additional Comments - We would recommend Red House to anyone who’s thinking about doing a renovation big or small to their home. it was truly a wonderful experience for us.

Additional Comments

Additional Comments - The daily logs have been EXTREMELY helpful! I check them every night!

They did an excellent job of keeping us aware of expenses which was very important to us. Everyone’s customer service skills were impeccable. Our only area of dissatisfaction was not their fault. We chose to be away while the roofing was done and weren’t there to see that what looked like the desired charcoal grey up close, looked more black on the roof. It was a great experience and we would hire Red House again without reservation. The workmanship was beautiful and the 3 year follow up is unparalleled.

Clean

Clean - Spotless

Communication

Communication - Yes, everything we ever asked about was followed up on without reminder.

Areas Of Satisfaction

Areas Of Satisfaction - Communications, honesty, care, workmanship.

Additional Comments

Additional Comments - We are in the middle of the project still. We have used them before, and we are always happy with their attention to detail. They are a great team to work with.

Their dedication and commitment to great design is unsurpassed. My own obsession with good design and attention to detail was matched by theirs, both in the planning and execution of the work.

Areas Of Satisfaction

Areas Of Satisfaction - Their dedication and commitment to great design is unsurpassed. My own obsession with good design and attention to detail was matched by theirs.

Additional Comments

Additional Comments - The people who are Red House are a joy to work with—genuinely good people who treat each job, no matter how large, with respect and a sense of importance.

Red House was a pleasure to work with. The workmanship was very high quality and any issues we encountered were dealt with quickly and to our satisfaction. Our new space exceeded our expectations.

Designer Knowledge

Designer Knowledge - Kathy was a pleasure to work with. She was very patient when I was unsure of my choices. She is extremely knowledgeable, resourceful and skilled.

Areas Of Satisfaction

Areas Of Satisfaction - They met my expectations with a timely installation and great communication. The end product was better than I expected.

Additional Comments

Additional Comments - They did a great job with no issues.

Communication with the team was great. The entire team was kind, patient, and committed to getting everything just the way we wanted it. We never felt pressured and we were never surprised by costs or timeline issues.

A very professional group. The project lead was conscientious and took all our requests and concerns seriously. All the work Red House has done for us is excellent - very high quality.

Areas Of Satisfaction

Areas Of Satisfaction - Aaron has been fantastic. He is a very conscientious project leader and his work is top notch.

Overall, I felt everything was handled very professionally and the work was well done. There are no major areas for improvement. Communication excellent and prompt. Everyone was a pleasure to work with. I would definitely work with them again and would recommend to others.

Areas For Improvement

Areas For Improvement - Overall, I felt everything was handled very professionally and the work was well done. No need for improvement.

Areas Of Satisfaction

Areas Of Satisfaction - Quality of product.

Additional Comments

Additional Comments - This project was expensive, but the quality of the work shows. It was a pleasure working with the folks at Red House.

The Red House team is outstanding. They are professional and easy to work with. The quality of their work and attention to detail is excellent.

From start to completion the work and professionalism was supreme!

RedHouse was an end-to-end partner in my home renovation, from design planning to execution and polish. Their craft is unrivaled and they have a great team. They gave me a timeline and stuck to it. I love the results, my beautiful kitchen, laundry area, and backyard deck. They took the time to do the project right, with discovery and implementation of vital reinforcements to my historic home that will stand the test of time. I’ve already recommended RH to several friends and coworkers. I am lucky to have found them and would work with them again.

We have had several other home projects and contractors in the past, including similarly large projects. Things will always go wrong or awry- late or broken product deliveries, schedule mishaps, unforeseen building complications. At no time did we fear our job would not be completed to our 100% satisfaction. Repeated questions around our satisfaction and the clear intention of Red House to 'get it right' were constantly present. When a previously agreed upon solution did not work out, Red House revamped the plans to a clearly more extensive proposal at their own expense to complete the project harmoniously. Red House was creative, reassuring, and showed complete integrity.

Process Explanation

Process Explanation - A very notable strength of this organization

Designer Knowledge

Designer Knowledge - very good

Selections

Selections - loved the disciplined process

Budget Pre-Con

Budget Pre-Con - Always kept me aware of costs

Recommend Designer

Recommend Designer - Excellent

Additional Comments

Additional Comments - Great team. Looking forward to a very successful project

Of course! I've already recommended Red House to those I know interested in adding an addition and/or a upgrade/renovation.

Designer Knowledge

Designer Knowledge - This is very true!

Selections

Selections - Again, very true!

Clean

Clean - Red House left the job site - inside and outside - extremely clean on a daily basis. It's admirable! One could feel the pride that went into their work and this included the daily end-of-day cleanup.

Communication

Communication - I found that the communication with the entire exceptional! Red House makes it quite easy for the client to communicate with the team assigned to your project by either sending messages via BuilderTrend, emailing directly (which also ends up in BT), texting or calling. All options were acceptable! Although they held weekly onsite meetings with me, if I had a question from either something I saw onsite or read in the BuilderTrend app/Daily Log the Construction Lead would post, I would have an answer either the same day or the next day depending on when I sent the question. (I would often review the Daily Log submissions in the evenings after my work day.) The onsite team was also very approachable, and open, kind and professional to answering questions that I might have while I was onsite -even if it wasn't at the weekly meeting!

Schedule

Schedule - The timeline discussed was not only met, the team finished several days before. They even encountered a few rain delays at the beginning of the project due to Spring rains. This is quite the accomplishment when one considers the logistics of timing ALL project efforts accordingly so their are no delays due to supplies, permits, inspections, etc.!

Areas For Improvement

Areas For Improvement - In my line of work in dealing with many contractors and consultants for R&D and IT projects for about 30 years now, it's rare that I find a company like Red House that I'm happy to report did not fall short on any aspect of the project! I was ecstatically happy with their entire process and their project management!

Areas Of Satisfaction

Areas Of Satisfaction - Red House exceeded my expectations in all areas. They were exceedingly EXCEPTIONAL with communication throughout the project. This is important to me because just because they are great designers/builders doesn't necessarily mean they can effectively and efficiently communicate with a client.

Additional Comments

Additional Comments - I'd like to say a heartfelt THANK YOU to the Red House team that worked with me: Justin, Tim, Connor, Benno, Kevin, Matt, Antonio, Leo, Kathy, Phyllis, Patrick....as well as all their awesome vendors from the painters (Steve and Orlando), Electrician (Ray and brother?/son?), plasterers, HVAC, and finally the cleaners. It was such a pleasure working with ALL of you!!

For people like us, who needed help with the entire project, Red House was a God send.

Designer Knowledge

Designer Knowledge - I thoroughly enjoyed working with Kathy and Sara. I believe they took the time to "get me" and worked diligently to only bring forth designs that we would be comfortable with.

Selections

Selections - The selections process was easy and not at all time consuming and that was no small feat considering we were working during Covid restrictions.

Budget Pre-Con

Budget Pre-Con - Our budget was very much a concern and I am pleased that we have been able to work within the budget we have planned.

Additional Comments

Additional Comments - Our physical project is just beginning. The design and planning process has been exceptional and I am hopeful that the entire project will end that way as well.

I could not be happier with the work that Red House Design Build did for me. My house looks beautiful, the crew that worked on it was professional and clearly conscious of the fact that they were in my home for weeks. I was nervous about the cost, but in the end it was worth every single penny.

Clean

Clean - Every day, they swept up and cleaned up as much as they possibly could. For a construction site, my home didn’t feel like a complete disaster all the time.

Communication

Communication - Everyone was wonderful about texting me updates and scheduling changes and emailing me with information about the project. I never felt like I was out of the loop at all.

Schedule

Schedule - They were great about the schedule. In fact, they finished earlier than expected.

Areas Of Satisfaction

Areas Of Satisfaction - Almost every area!

Excellent customer service and overall high-quality work

Designer Knowledge

Designer Knowledge - Kathy is a gem! She knows how to balance design needs with the scope of the project plan.

Process Explanation

Process Explanation - Very well coordinated efforts across the board, from planning to design to production.

Additional Comments

Additional Comments - The team at Red House makes you feel like an integral part of the process from the start. Their attention to quality and detail is unmatched.

Areas Of Satisfaction

Areas Of Satisfaction - Overall quality of work and customer service.

Additional Comments

Additional Comments - Thank you! Would definitely look forward to working with you again.

Red House provided a beautiful design and our team was patient as we went through the selections process. Our project manager, Kevin, was particularly excellent with attention to detail and a hands-on approach to managing all sub-contractors and vendors.

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - Everything

Moving forward with Red House was the best decision that we made with a major renovation! From the initial phone call to learn more about the scope of the project, we felt at ease with their experience, professionalism and attention to detail. Living under construction in the heart of winter with 1/2 the roof exposed and countless sun contractors in/around the site for 3 months was daunting, but our site supervisor, Kevin Manning coordinated the perfect flow of personnel on site, each one respecting that a family is living through these conditions and to treat the family as such.
The craftsmanship of the work is impressive and will be admired for all to see and confidently refer them to Redhouse for their own projects.

Clean

Clean - We greatly appreciated the care and respect taken to clean the areas that were worked on throughout the construction process. Inside and out of the home. From sweeping up behind them to painting over marks on the walls, trim and ceiling at the end showed how much Redhouse cared about not just the project itself, but the rest of the house that is in its pathway during construction.

Communication

Communication - From our site supervisor Kevin calling/texting with us throughout the project to make sure that we were aware of anything ranging from: arrival times of contractors, design updates, timelines and general question, he was supportive and very responsive. Our weekly team meetings at the house were structured and professional as we took one step at a time to have our question/concerns acknowledged and action steps to be taken.

Schedule

Schedule - The schedule was communicated very efficiently through an app or in person so that we were well informed of the process and stages of design and construction. They completed exactly on time as it was proposed.

Areas Of Satisfaction

Areas Of Satisfaction - The professionalism of each member of the team AND the subs that were contracted. They were all very respectful, well mannered and knowledgeable.

Additional Comments

Additional Comments - We look forward to our next project in a year or two that has already been designed!

Red House is a quality design/build company that met all of our expectations and brought our vision to reality

Red House were patient and professional, probably the two most important qualities that helped us all survive the pandemic. Most impressed with their attention to detail and concern for our ultimate satisfaction.

Designer Knowledge

Designer Knowledge - Lindell and Kathy were delightful to work with. They came up with great ideas and thoughtful comments on our ideas.

In our experience, Red House has been the best contractor to work with out of the three we have used so far. Their level of organization and professionalism is unmatched. Minimal stress compared to the other two major projects we have done. It's all thanks to the various departments that specialize in various aspect of the project (design team, project managers, etc.) that ensure the job is planned and executed accordingly. Very satisfied and would not hesitate to recommend!

Additional Comments

Additional Comments - RedHouse provided top tier support to my family as we explore a "full house"/first floor renovation. Justin, Sara and team not only heard and understood our needs as described but also interpreted our vision to come up with solutions that we never could have envisioned ourselves. During the design stage, multiple options were presented at various price points. Additionally, when my husband and I needed to pivot, Red House was understanding and did not show frustration or judgement. They were even patient when we needed to bring our baby to design meetings! I would recommend them above all else to anyone taking on a high end renovation.