Schedule

Schedule - Actually ahead of what we thought which was great timing

Areas Of Satisfaction

Areas Of Satisfaction - Coming back to make sure everything was working ok

They were awesome from start to finish. The salesperson, Matt, came out to take a look, and then Steve came for reassurance. They are an A+ professional company. They were awesome.

Areas Of Satisfaction

Areas Of Satisfaction - They met all of my expectations.

Additional Comments

Additional Comments - I am very pleased with the results.

The quality of RockSolid's products and their workmanship were top-notch. Definitely would recommend them.

The total experience was delightful. From Sales (Matt) to installation and final follow up. All work was done when scheduled and done to our satisfaction.

Clean

Clean - Cleaner than when they got there

Recognized Excellence

Recognized Excellence - The whole group that came were great

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - Matt recommendation for colour was right on.

Additional Comments

Additional Comments - So impressed with everything that we are having a picture window replaced also.

Value

Value - They did a great job and are the best for a reason.

Recognized Excellence

Recognized Excellence - Matt was excellent to deal with. Workers were very professional.

knowledgeable , good work ethics, felt comfortable with them in my house

Areas Of Satisfaction

Areas Of Satisfaction - very good customer relations, knew what they were doing , kept work area clean

Additional Comments

Additional Comments - will use Rocksolid again in the future

Excellent. Highly recommend

Recognized Excellence

Recognized Excellence - The three installers on our multi day job were excellent. Can’t say enough good things about them. Very pleased with their work

Professional service, high quality work.

Recognized Excellence

Recognized Excellence - I would like to recognize Steve for his exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - The quality of the work and the completed job met our expectations.

Rocksolid did a fantastic job from start to finish. They were never pushy with the sale, only provided information that was needed and they did a thorough and clean job with the installation process.

From the moment we reached out to them for a quote for window replacement we were very happy with the Rock Solid team. The salesperson got right back to us and was professional and knowledgeable and did not criticise other window companies or products (some other sales people did). We obtained three quotes and Rock Solid had a solid quote with no hidden caveats (some others did). The salesperson was very honest about the installation timeline and our windows were installed within the stated time frame. The installation team was friendly, professional and the site was cleaned after installation. The windows themselves are beautiful; inside trim was very well done, capping matches our fascia and soffets (the gentleman who did the final measuring assisted us with colour choice). We noticed instantly how quiet the rooms became after installation (we live on a highway with truck traffic - no road noise). After the installation, Rock Solid reached out to us to see if we had any questions or concerns. We did not. We are extremely happy that we chose Rock Solid!

Recognized Excellence

Recognized Excellence - The whole team from start to finish.

Areas Of Satisfaction

Areas Of Satisfaction - In all areas.

Additional Comments

Additional Comments - Thank you Rock Solid for a great experience.

Excellent experience. Will definitely use again for more windows in the future.

I always recommend Steve and Rock Solid for their professional workmanship and good character.

Additional Comments

Additional Comments - Steve was able to complete 2 other small jobs while at our house installing the door. No extra charge - great work.

Great service from initial contact to delivery of our door. We did experience a significant delay following placing our door and when it was delivered/installed but they kept us informed as to the reason and expected length of the delay.

Professional & Organized

Professional & Organized - The two individuals who attended at our home to do the installation were very professional and organized. It appeared they had worked together as a team for a while as they worked together very efficiently.

Recognized Excellence

Recognized Excellence - The installation guys

Additional Comments

Additional Comments - Matt was very knowledgeable and provided exceptional service in the selection process.

Provided an excellent product and service but supply chain delays.

Recognized Excellence

Recognized Excellence - Steve Rock ( and his assistant ) and Matt Bondy

Areas Of Satisfaction

Areas Of Satisfaction - Great product and service. Good communication and trustworthy owner.

Additional Comments

Additional Comments - Would definitely recommend to potential customers.

They were great to work with.

Recognized Excellence

Recognized Excellence - Steve, the operator, and the site crew were good. They were efficient and answered all my questions.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded my expectations.

Additional Comments

Additional Comments - They were great.

Matt and the team were very professional and helpful with us, they provided knowledgeable information got the job done on time and efficiently.

Clean

Clean - They cleaned as they went. Very good service

Communication

Communication - Matt kept us informed along the way

Quality Of Materials

Quality Of Materials - There is no test coming through the windows anymore. Great product

Professional & Organized

Professional & Organized - They were very professional and organized

Recognized Excellence

Recognized Excellence - Matt was amazing as well as Steve and the installers

Additional Comments

Additional Comments - Thanks very much for helping us replace these windows. We will definitely reach out when we decide to replace the others and a new front door

Areas Of Satisfaction

Areas Of Satisfaction - Rock Solid had previously installed a door in the same area and when doing the current window job they didnt like the way the caulking around the door looked and re-caulked it.

They were very good.

Recognized Excellence

Recognized Excellence - Everyone was great, right down to the helpers.

Areas For Improvement

Areas For Improvement - They did not fall short of any expectations. Everything was great.

Areas Of Satisfaction

Areas Of Satisfaction - Time, price, and quality expectations were met or exceeded.

Additional Comments

Additional Comments - Everyone was great, from Steve all the way down.

Rocksolid is top notch!! I've had other doors replaced by other companies and they were horrible! When Rocksolid replaced my door done by the other company we found out why my door was coming out from the frame, that company used MDF for the frame work of a storm door!!
Rocksolid removed all of that plus all the damaged rotting wood from the MDF and replaced it with the proper materials and they are extremely meticulous in everything they do! I was pleased with the outcome and will get my other windows from them when it's time!

Recognized Excellence

Recognized Excellence - Matt Bondy was extremely helpful in picking the proper windows and doors and helping me with any questions I had. Dave was extremely professional and meticulous in making sure the job was done right and all materials were the correct ones. When I had questions about anything being done, he was great to answer them for me.

Areas Of Satisfaction

Areas Of Satisfaction - All around top notch quality workmanship and professional company! Thank you for not taking advantage of a single women!

Value

Value - Everything from sales to installation went smoothly and professionally. Our front door is amazing! Thank you to everyone involved, for a job well done!

Recognized Excellence

Recognized Excellence - Everyone from the owner, sales, and installers were exceptional

Areas Of Satisfaction

Areas Of Satisfaction - Every area exceeded my expectation

i recommended a person to contact you however they never received return phone call.

Recognized Excellence

Recognized Excellence - foreman was excellent

salesperson and measurer were very professional

Recognized Excellence

Recognized Excellence - I would like to recognize Matt and the crew for their exceptional service.

Areas For Improvement

Areas For Improvement - Rocksolid Windows & Doors did not fall short of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - Rocksolid Windows & Doors exceeded my expectations in terms of holding the pricing during the delays.

Additional Comments

Additional Comments - I would use Rocksolid Windows & Doors in a heartbeat again and recommend them to others.

Wasn’t home daughter in law was here very professional she said

Clean

Clean - The only way that I knew they had been to my house was that I had beautiful new windows! My husband was impressed with their professionalism and good manners.

Quality Of Materials

Quality Of Materials - Totally awesome product!

Quality Of Workmanship

Quality Of Workmanship - We have an old house so that brings challenges. The workmanship is incredible. We are very impressed.

Recognized Excellence

Recognized Excellence - Matt and Steve

Additional Comments

Additional Comments - Very pleased!

Schedule

Schedule - This was because of covid and backorders, it was not within their control, but the material was not available.

Recognized Excellence

Recognized Excellence - I would like to recognize the installation team for their exceptional service. They were not in a rush, and they had a nice pace when they were working. When they took a measurement they did it several times to make sure it was accurate, I was very impressed. They used a leveler and the communication between the team was clear, and it was phenomenal.

Areas For Improvement

Areas For Improvement - Rocksolid Windows & Doors fell short of my expectations because of the material on backorder, but it was not within their control. We had agreed upon a tentative date, but because of material shortage it took more time. If they could have gotten it, they would have done it within the date.

Areas Of Satisfaction

Areas Of Satisfaction - Rocksolid Windows & Doors met my expectations with their perfectionism and how they did the work. They always cleaned after themselves, it was really good. I thought I was going to get a mess, but I did not have to clean up after them. The window fit like a glove because of the measurements. There was no muck ups.

I was very happy with their work.

Recognized Excellence

Recognized Excellence - I would like to recognize the owner Steve for his exceptional service. The rest of the crew were fantastic too.

They are the best company I ever dealt with. They are considerate. They have great quality and workmanship.

Recognized Excellence

Recognized Excellence - Steve Rock had exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - They met my expectations by explaining to me how everything was going to be done. They are very good at that.

Additional Comments

Additional Comments - The men doing the job were very courteous and very helpful.

Recognized Excellence

Recognized Excellence - Workers were professional and very conscience of ensuring area kept clean during and after completion of each window

Additional Comments

Additional Comments - Would definitely refer to others

I was very excited with the way my house now looks. They were very professional and well organized. They completed job in a timely manner and I would highly recommend them to anyone

Clean

Clean - Every end of day everything was gone and our hose and yard was left very neat

Communication

Communication - Always keeping us well informed and communicated any changes or events that were going to take place.

Quality Of Materials

Quality Of Materials - Looks beautiful easy to open and close. Well made

Quality Of Workmanship

Quality Of Workmanship - I am very satisfied

Professional & Organized

Professional & Organized - Very organized respectful and professional

Schedule

Schedule - Because our windows were delayed due to unforeseen circumstances as soon as they arrived they called us right away and booked it

Value

Value - Was very happy with the price and product

Recognized Excellence

Recognized Excellence - The owner Steve The salesman Matt and all the crew were exceptional

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - In every aspect from the sales to the installation

Additional Comments

Additional Comments - Thank you again. I feel like putting new windows and doors are an expensive undertaking but Rock Solid we’re exceptional and made us feel comfortable with the decision we made.

Recognized Excellence

Recognized Excellence - Everyone was excellent. The owner Steve visited the job site and ensured things were going as planned, the head installer was amazing, Matt Bondy in sales always answered my questions or passed along the info for the correct person to answer, and Jen in the office went out of her way to get me needed paperwork.

Areas Of Satisfaction

Areas Of Satisfaction - All very well done.

Wonderful experience. Matt was our Sales Advisor, he was very knowledgeable and communicated every step of the way. Install day went smoothly. Very happy with our windows. Would recommend to anyone!

Recognized Excellence

Recognized Excellence - Matt, Steve, and our install crew!

Areas Of Satisfaction

Areas Of Satisfaction - Communication was excellent. I like the "What to expect" flyer before the job

Additional Comments

Additional Comments - Thanks guys!

Absolutely professional, clean and did an amazing job. I am very satisfied with my new doors. I would highly recommend

Pleasant to work with, very professional. Beautiful windows and a great job of installation. Cleanup was meticulous; no mess left on site.

Rocksolid workers show up when they say they will and leave the job with everything picked up and clean

They are extremely easy to deal with. I absolutely had a wonderful experience dealing with them.

Installers we very down and to earth. Explained anything we ask about and showed us anything we wanted

We love our new doors. They are beautiful and very “solid”. We live on the lake with strong winds and our old doors were very draughty. We had to pile blankets around the bottom to keep out the cold. We can’t believe the difference in how much warmer our house feels with the new doors. All work was done professionally and on the timeline we were given. We would certainly recommend this company to anyone looking for a first class product and high quality service.

Types of work

Types of work - We had 2 exterior doors and a storm door installed.

Communication

Communication - All appointments took place as promised and on time. Everything was followed up with an email and/or phone call.

Quality Of Materials

Quality Of Materials - Absolutely top notch!

Quality Of Workmanship

Quality Of Workmanship - Again, absolutely top notch!

Recognized Excellence

Recognized Excellence - It’s hard to single out one person as everyone involved provided amazing service. The salesperson Matt Bondy was friendly, professional and informative and kept every appointment and kept us apprised of everything concerning the doors and installation. The installers were friendly, efficient and skilled in their jobs. They worked quickly and left the work area spotless. Steve the owner met with us several times and came back after the installation without question when we asked for a small adjustment to the storm door. He is a hands on owner, really knows his stuff and is justifiably proud of his business. Our whole experience exceeded expectations.

They are a very good company.

Recognized Excellence

Recognized Excellence - The whole crew very nice and very professional.

Areas Of Satisfaction

Areas Of Satisfaction - The window that they changed was very impressive and it was better than what i thought it would be.

Additional Comments

Additional Comments - I would highly recommend them to anyone.

Recognized Excellence

Recognized Excellence - Matt was great to deal with to purchase the windows. And there was a younger installer that was very good, but all where personable

We had all our windows replaced as well as front door and patio door. We were extremely pleased and would highly recommend ROCKSOLID.

Recognized Excellence

Recognized Excellence - Rep Matt Bondy was a great very knowledgeable and honest. Thank you for the suggestion on our kitchen window. Went from a slider to a awning couldn’t be happier. Sorry guys I can’t remember your names but the three installers, they did an amazing job. Great people and great work!!

Areas Of Satisfaction

Areas Of Satisfaction - From the beginning Matt was not trying to sell us windows. He listened to what we wanted and needed and was not outrageous in cost. He sold us on the service as well as the windows. Explained the proses and answered all our questions. The hard work came after, the installers worked so hard and did a fabulous job. The ROCKSOLID Team from the beginning to the end met all our expectations.

Very pleased with their work and their product.

Recognized Excellence

Recognized Excellence - They were all excellent, and I would like to recognize them all.

Extremely happy with my windows and front door. They are a 10 plus star company.

From beginning to end, our experience with Rocksolid was exceptional! The door & hardware are beautiful, and the installation was well-organized, timely, and neat. The attention to detail, from the new trim to the caulking, was very much appreciated. Highly recommend Steve and his team!

Areas Of Satisfaction

Areas Of Satisfaction - Really happy with everyone we dealt with, from the owner to Matt Bondy (sales) to the installation crew ... very professional and courteous!

Steve and the team exceeded my expectations and I would highly recommend them to anyone thinking about replacing their windows/doors

Recognized Excellence

Recognized Excellence - The entire team is great

Areas Of Satisfaction

Areas Of Satisfaction - The attention to detail and quality of product offered

Areas Of Satisfaction

Areas Of Satisfaction - Steve and his crew went above and beyond what was otherwise a very unique window and door install

Additional Comments

Additional Comments - Great work. Will highly recommend

yes all good