Areas For Improvement

Areas For Improvement - No areas fell short of my expectations.

Steve, the main guy, was very friendly, very professional, and very easy to communicate with. His crew of Marco, Marlo, Carlos, Walter, and Demi were very helpful and did their job. The product turned out great, and I couldn't be more pleased.

Quality: Workmanship/Materials/Crew

Quality: Workmanship/Materials/Crew - I am definitely happy with the quality of the workmanship, materials used, and the construction crew.

Value

Value - I feel I definitely received a fair value for my money. We had three estimates. One was really high, and one was close to the price that Safe Harbor gave us. We decided to go with Safe Harbor because we thought their price was pretty fair and reasonable.

Lead Source

Lead Source - Our neighbors up the street had their house done, and we had seen the work. We decided to do the same, and Safe Harbor Exteriors was the first company we called.

Areas For Improvement

Areas For Improvement - They did not fall short of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - They met/exceeded my expectations with their professionalism, friendliness, communication, and punctuality. I am happy with the completed work and what it looked like when it was finished.

We have referred Safe Harbor Exteriors to friends and neighbors. Safe Harbor is dependable, timely and reliable. Despite the extreme heat, they completed the job in a timely manner and left the jobsite clean every day.

Follow Up

Follow Up - Steve worked around other contractors on our home when we asked.

Communication

Communication - Steve returned our calls promptly.

Project Manager Professionalism

Project Manager Professionalism - The Project Manager was very courteous.

Professional & Organized

Professional & Organized - Everyone was professional and organized.

Clean & Safe

Clean & Safe - Every day the work crew cleaned up the yard as they left. We did not have to worry about materials left in the yard or driveway.

Please read the full review to see a more detailed description of my experience. I would have no reservations whatsoever about recommending Safe Harbor to anyone, friend or foe, lol!

Value

Value - Honestly, I'm not certain. I probably should have pursued additional estimates, just to get a better feel for the costs involved, but I was under the gun due to extenuating circumstances, and this bid was substantially less that the first one I received. Also, Safe Harbor came highly recommended by a friend, and Steve was so much more professional and well prepared than the first individual, that I felt comfortable proceeding.

Current Referrals

Current Referrals - I do not currently know of anyone, but I will certainly give Safe Harbor as a recommendation should I hear someone asking about siding.

Recognized Excellence

Recognized Excellence - Steve is a good communicator, and his calm, knowledgeable demeanor instills confidence. He strives to meet the needs of the consumer. We had a few little hiccups with exterior lighting and shutters, and his people made extra trips back to be sure these final details were attended to. The tear off and installation crews were both FAST and efficient, without sacrificing quality, and all seemed to genuinely enjoy their work and the company of their co-workers.

Additional Comments

Additional Comments - If you are considering Safe Harbor, and have more specific questions, call me. 913-963-9864

Areas Of Satisfaction

Areas Of Satisfaction - Install crew were skilled and caring in every aspect of the install, real quality job!

Very pleased. Professional, meticulous, knowledgeable and precise in all aspects. Our neighbors also noticed the quality of work as the crew paid much attention to every detail.
A concern of ours, when making our decision to have our house sided, was our landscaping. It was such a relief that the crew was extremely careful and our landscaping was left unscathed.
Steve is very knowledgeable, professional and a pleasure to work with. The showroom was very helpful in seeing the choices available to us. There was never any high pressure sales pitch, which we appreciated greatly. Our numerous questions were answered patiently to our satisfaction. It was a great experience as the final result exceeded our expectations. We highly recommend.

Concern For Needs

Concern For Needs - Steve was knowledgeable and professional, patiently answering our numerous questions over many weeks before we made our decision.

Sales Solutions

Sales Solutions - Absolutely pleased with prompt and knowledgeable communication.

Follow Up

Follow Up - We were impressed with the expediency and the follow up. After choosing Safe Harbor, the process went smoothly and timely.

Communication

Communication - Communication with Steve was one of the key reasons we chose Safe Harbor.

Project Manager Professionalism

Project Manager Professionalism - Very courteous and professional. Went above and beyond in our opinion in attention to detail and how prompt and tidy this particular crew were. They were definitely a well-organized and finely tuned crew.

Professional & Organized

Professional & Organized - Very professional and organized.

Clean & Safe

Clean & Safe - I was impressed with how thorough the clean up process went.

Quality: Workmanship/Materials/Crew

Quality: Workmanship/Materials/Crew - Extremely satisfied, proud of the looks of our home and relieved that we will no longer need constant maintenance as we had to in the past.

Value

Value - Yes, we love the product and the value our home has increased due to Hardie Siding.

Lead Source

Lead Source - I research everything. Safe Harbor was one of the companies installing Hardie siding. I always choose 3-4 companies, after researching extensively, to give a bid on any project we need. I never make a rush decision. After many months of acquiring bids and talking to various companies, we had narrowed it down to Steve as we felt this was a perfect match for us due to his professionalism, knowledge, timely responses and never pressuring us. We drove by 4 different references in town to assess homes previously remodeled by Safe Harbor and were impressed with the quality of work.

Areas For Improvement

Areas For Improvement - Extraordinarily, we find we have no complaints as our expectations were exceeded, which is very rare.

Areas Of Satisfaction

Areas Of Satisfaction - Professionalism, knowledge, attention to detail and communication.

Current Referrals

Current Referrals - We have already had several neighbors in our area who have stopped by and inquired about our satisfaction with our home improvement. Besides the Safe Harbor sign in our yard, we have referred them to call Steve and to visit the showroom, along with expressing how extremely satisfied we are and highly recommending Safe Harbor.

Additional Comments

Additional Comments - A huge Thank you.

Areas For Improvement

Areas For Improvement - Communication around the work schedule.

Lead Source

Lead Source - I learned about Safe Harbor Exteriors through a friend who used them.

Areas For Improvement

Areas For Improvement - Safe Harbor Exteriors did a fabulous job.

Areas Of Satisfaction

Areas Of Satisfaction - Safe Harbor Exteriors met all my expectations.

Current Referrals

Current Referrals - I would highly recommend Safe Harbor Exteriors if I did know someone who was interested.

Recognized Excellence

Recognized Excellence - I would like to recognize Steve, the owner, and the foreman of the crew.

Additional Comments

Additional Comments - I am absolutely likely to recommend Safe Harbor Exteriors to a friend. I was happy with the way it turned out and their service. Safe Harbor Exteriors has good people and is easy to work with.

Lead Source

Lead Source - We heard about Safe Harbor Exteriors because we saw their storefront.

Areas Of Satisfaction

Areas Of Satisfaction - The Safe Harbor Exteriors siding crew was fabulous.

Current Referrals

Current Referrals - I have a friend who is hiring Safe Harbor Exteriors to do their house. I am sharing the company's information on Facebook. I have given them good recommendations.

Recognized Excellence

Recognized Excellence - I would like to recognize Rodrigo, the siding crew leader, for his exceptional service. His crew truly was like a well-oiled machine.

Additional Comments

Additional Comments - Steve made the entire project a good experience, from start to finish. He was very responsive to any questions we had. We appreciate the professionalism of the crews and their desire to do an excellent job. I would highly recommend Safe Harbor Exteriors.

They were friendly, professional, and prompt. I could not ask for more.

Quality: Workmanship/Materials/Crew

Quality: Workmanship/Materials/Crew - They reroofed the house and did a wonderful job.

Areas For Improvement

Areas For Improvement - No areas fell short of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - The friendliness of the work crew met my expectations. They were a bunch of good guys.

Current Referrals

Current Referrals - We have a number of neighbors that saw them. If they need someone when their time comes, I will pass along their information. I would recommend them.

Recognized Excellence

Recognized Excellence - Steve Scheffler had exceptional service.

Great work and responsible people.

Safe Harbor did a great job! The owner, Steve, listened to what I wanted and worked with me to make it happen. When I shared a concern, he came out to my home and resolved it right away. It was a very positive experience. I would not hesitate to work with this company again.

Areas Of Satisfaction

Areas Of Satisfaction - Everyone I spoke with were kind and professional.

Installation crew was excellent. Organized, coordinated action, respectful of property, communication with me was effective, friendly and professional.

Areas Of Satisfaction

Areas Of Satisfaction - Siding installation process.

Current Referrals

Current Referrals - Not at this time. Have recommended to friends and family.

Recognized Excellence

Recognized Excellence - Marco is excellent crew leader and craftsman. Marco’s wife is outstanding in details (e.g. caulking is work of art).

This company turned a 1960s house into a brand new one.

Areas Of Satisfaction

Areas Of Satisfaction - Dealing with the job foremen inspecting the overall workmanship on a daily basis and their follow-up. Safe Harbor was very good at making workers available to address most all of our concerns involving this project.

Recognized Excellence

Recognized Excellence - I found Leo and Rodrigo to be extremely knowledgeable and both had a keen eye for detail and our sale rep Steve was always available and quick to follow-up with us.

Very satisfied with entire process from meeting with sales to execution of work. Crew was professional and didn’t skimp on details to make a good job. Even threw in a few little extra repairs that I didn’t notice till after completion.

Lead Source

Lead Source - Recommended by previous customer

Areas Of Satisfaction

Areas Of Satisfaction - Overall look is fantastic. Details like the caulking are exceptional. All additional scope such as repair of window trim, painting the front stucco to match the siding, etc. was seamless and well done.

Professional & Organized

Professional & Organized - They are very organized and professional.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with my experience as they were very thoughtful in the way they handled my garden. They didn't step on anything and cleaned up debris from all my plants.

Recognized Excellence

Recognized Excellence - I would like to recognize the whole crew, which was really good and worked very hard. They always showed up on time and were pleasant to have around. 

Steve was thorough and thoughtful, after getting paid he resolved a misunderstanding with only 1 phone call, rare and refreshing .

Areas Of Satisfaction

Areas Of Satisfaction - Fair price, quality work and satisfaction guaranteed (really).

Start to finish a professional job! Steve was easy to work with and we are very happy with the final result.

Lead Source

Lead Source - I researched companies and feel like I got the fairest price with Safe Harbor. I also felt comfortable with Steve's knowledge.

Areas Of Satisfaction

Areas Of Satisfaction - Steve was great to work with. Whenever I had a question, he was always quick to get back with me. Any issues that came up, he took care of them in a timely manner.

Recognized Excellence

Recognized Excellence - It was really nice working with someone so professional as Steve. His son Garrett took care of some things at the end of the project.

I thought it was a very professional and timely job with good quality materials. The stonework turned out looking really nice.

Areas For Improvement

Areas For Improvement - They did not fall short of my expectations.

Recognized Excellence

Recognized Excellence - I would like to recognize Steve Scheffler for his exceptional service.

I called Safe Harbor when a previous contractor had failed to do the job on time for the budget originally agreed. Safe Harbor arrived and within 24 hours provided a solution that was more cost-effective and done in less time with better materials.

Lead Source

Lead Source - I heard about Safe Harbor because they were recommended through other contractors. They have an excellent reputation in the area. Everyone knows them and knows they do quality work.

Areas Of Satisfaction

Areas Of Satisfaction - I was extremely satisfied with the crew, their knowledge, professionalism, and how they worked. They started at dawn and continued till dusk regardless of the weather and cleaned up the job site every day.

Recognized Excellence

Recognized Excellence - Steve was great to work with. Patient and accommodating. Good follow through and communication.

Areas Of Satisfaction

Areas Of Satisfaction - Steve was very responsive and patient to all my questions, color changes, and multiple requests for in person consultation. Steve even responded to late evening texts and early morning calls. He was very accommodating and pleasant to work with.

Additional Comments

Additional Comments - We highly recommend Safe Harbor

They were timely and did quality work. They were very friendly and easy to deal with.

Recognized Excellence

Recognized Excellence - The owner Steve was easy to work with.

Areas Of Satisfaction

Areas Of Satisfaction - Their timeliness and the work quality exceeded my expectations.

Was happy with all the work. Only issue was with the gutter replacement and was minor. Painters were especially helpful.

Areas Of Satisfaction

Areas Of Satisfaction - Painting, roofing, and siding work were very well done.