The company is very nice to work with, we have had great communications with all the staff, prompt and excellent service, The employees/associates are great to work with and very nice

Sales Manager

Sales Manager - Denny took the time to show us multiple model homes (even ones out of town). He was knowledgeable, patient and walked us through every step of the process. If I could give more than 5 stars I would!

Overall, this was a positive experience. Stateson Homes is communicative and responsive.

Very professional and respectful

Stateson Homes has been awesome to work with from start to finish!

Ease of Process

Ease of Process - Stateson made the entire home building/ buying process a breeze!

Great team of professionals working hard to make sure that you are satisfied. Thank you all for all you did to make our home buying experience possible.

Yes

Stateson Homes strives to making home purchases an enjoyable experience. Professional staff members walk buyers through the entire process with ease. They assist with everything from financing to the selection of options that make your new home personal.

Quality

Quality - Superb quality was not only my goal but that of Stateson Homes. Exceptional quality was the end result.

Likely To Recommend

Likely To Recommend - Already own a villa and I’m now building a house. Great company to work with.

Everyone has been very attentive and professional when answering my many questions!

I already have. I was at a function this past Friday1 Nov and in conversation they shared they were in search a home builder in Matthews. I shared the quality and timeliness of Stateson. I gave them the number Stateson.

The home building process with Stateson Homes was great! We were moving from out of state and they made us feel very involved in the process with weekly updates and progress pictures! The building process was fast and we feel the quality of the home is great!

Professional & Organized

Professional & Organized - All updates were included in the app and they were ahead of schedule during the entire building process making it go very smoothly!

Areas Of Satisfaction

Areas Of Satisfaction - Communication about home updates, quality of their construction, and ability to stick to our agreed upon schedule/timeline

Professional & Organized

Professional & Organized - I received regular communication and construction status reports.

Schedule

Schedule - Precisely met the schedule.

Additional Comments

Additional Comments - We never thought we would want to go through the headaches of building a new home, but with Stateson it was a very smooth and an easy process. We were so pleased with every aspect from picking out the floor plan, design center, quality and the reasonable time in which it took to build the house. We would highly recommend Stateston to anyone wanting to purchase a new home.

We felt as if we were guinea pigs for The Hanover floor plan. We were one of the first people to build this floor plan after its release, and it became obvious at the very beginning that the kinks had not been ironed out and their marketing had not been updated to reflect what they were actually capable of building in a Hanover. We were told from the very beginning that we would have 9 ft ceilings on our first level, only to find out halfway through the building process completely on our own that our ceilings were only 8 ft. We were also told that we would have a seat in our master bathroom shower, only to find out at our pre-drywall meeting that it was "not possible" for our floor plan, even though it is standard in all of the other Stateson models.

We have encountered numerous areas of poor workmanship throughout our home immediately after closing. We would rather have a longer build timeline and receive a home with quality workmanship instead of our home being built in less than 6 months and starting our list of fixes/repairs immediately upon moving in.

Additional Comments

Additional Comments - Working with the team at Stateson Homes was warm and welcoming. They were always happy to answer questions.

I had an exceptional experience building with Stateson Homes and I am thrilled to have found them. I am an out-of-area real estate agent and investor and I found their staff, processes and overall business to be exemplary. I enthusiastically refer anyone to choose Stateson Homes for their new home in Western Virginia.

The people we signed the contract with to the person giving us the keys when our home was finished were the best of the best!

All around a great experience

Professional & Organized

Professional & Organized - The developers were great! The sales staff was a bit more disorganized, and I waited outside for over 30 minutes on my closing date because someone forgot to show up and let us in.

Such a beautiful place! Denny was great to work with. We appreciated Connor so much! He was also great to work with. Super easy process! Made the building process uncomplicated and easy to do! Very grateful for Stateson Homes!

The build has been a great experience through the entire process. From the time we initially visited to the finished product, the Stateson Homes team has done an excellent job.

There were several issues with the house when I moved in, and they were readily and quickly fixed.

Overall a very positive experience with high quality builder.

Stateson excelled from original through closing. I can’t say enough of how good a job Conner and Chad did. We are very pleased.

We had a good experience in all steps of the building process.

We are not inclined toward offering recommendations, but, if asked, would rank Stateson highly for anyone interested in buying a production home in its price range offerings.

Guys at Stateson know what they are doing. They are friendly, reachable, and helpful.

We moved in May 9th, 2024. Early on there were some things we didn't like, but there were things in late April early May we liked even less. Issues like landscaping/yard, not being able to do anything about blinds or shades for the windows, leaving us without privacy for a while, and finding out there were no light fixtures in the bedrooms. Things got worse from May 9th on. I had a list problems that were to be addressed for the 45 day walk-through which started much later than the 45 days. Issues that shouldn't have been difficult to care of and while some things were fixed after I persisted, some things have not been completed and we are now getting close to twice that 45 day period. By far the worst of all is the number of times I have been ignored or have not been told the truth (a nice way of putting it). They seem to want to do the bare minimum. And it is astounding to me when contact is made, how many times I have been promised certain things at specific times and no one shows up, no calls or any kind of contact. It sure looks like Stateson Homes is not interested in anything but building houses as fast as they can, making as much money as they can, and not taking care of the ones who are paying for their over priced houses.

The local representatives, Brenda Helmandollar and John Snow, were great to work with. I wish I could say the same for the rest of this company.

I could see myself recommending Stateson to a friend if the situation was presented to me.

I’m new to this state and don’t know anyone but my son and his wife.

The whole process was extremely smooth. Finished quicker than expected. The building process was very efficient with constant updates. Tristan was quick to answer questions and a pleasure to work with. The finish quality of the home is fantastic! Beautiful home, fantastic quality, even better people.

I am Happy with the maintenance support, Jason have been very prompt to address issue . However after moving into new villa in 6 month itself we had a solid crack on wall between master BR and hall. Not sure if it’s design issue . I strongly believe it’s not a regular crack due to climate change but it’s a big one. This is worrying for us and we think it could come back in future .

I am very satisfied with the sales and construction process.

They have a lot of homes being built at the same time, but it also feels like they take time to listen and understand each individual family's needs/desires.

Denny was encouraging, insightful, and simple to deal with, making the experience a breeze. He always took the time to share and visit with our many visits to our new home. Great asset to Stateson Homes.

The process from inquiring, looking at plans, signing the contract , building and closing could not have gone better. This team is on the ball

Excellent quality, response time, and service.

It was so easy working with Stateson and i was amazed they were ready to settle on the very day that had been given to me when i signed the contract to have the house built. And we could not have had a better project manager than Tristan Kiser. He has been great.

Quality of housing and service do not match the advertisement or the price point

I am likely to recommend Stateson Homes to a friend.

Our overall experience with Stateson Homes has been positive. Alex truly went above and beyond in working with us to answer questions and provide options that made sense for us. His communication was ongoing and very much appreciated, answering questions and providing updates throughout the process. We never felt pressured throughout the buying process or the design center experience. He also provided many recommendations that were invaluable.

I am likely to recommend them because, although I am a little upset with some things, in general they are good.

Our total experience with Stateson Homes was wonderful, especially when we were in the design phase. When choosing kitchen and bathroom cabinets, handles and knobs, faucets, or rugs and floor types, Brenda, Anthony, and John were loaded with experience and ideas and were just SO helpful--and right in all their suggestions. The end result is that our completed dream house is everything we wanted and wished for.

Our experience with Stateson was good. Things were told to us that weren’t accurate, but overall a good experience

Great warranty service by Jasen and team.. One star less for HOA mismanagement and the huge increase in HOA fees even though not directly caused by Stateson has left a sour taste..

Sales Manager

Sales Manager - Karen does such a great job! She is prompt in responses, and helps guide through the decision making process very professionally. Love the energy and enthusiasm to sell but also to make sure the buyer is getting what they need and desire!

Additional Comments

Additional Comments - We love building with Stateson! :)

I love my new home but I am dealing with a large number of ant infestations. I have had to call Orkin to come today and I will complete your survey in the future. LD.

I think so. Build quality and delivery time seem good. The app experience could be better for getting build updates but the house came together so quickly it wasn't much of an issue.