Recognized Excellence

Recognized Excellence - From move in, to the one year check in, Martin G. has been really responsive and knowledgeable when it came to my house and addressing warranty needs and concerns. If I send him a message, within the same day I'll get a response either walking me through how to resolve the issue or scheduling some time to come over and address it. Thanks again Martin!

Areas Of Satisfaction

Areas Of Satisfaction - SummerHill Homes exceeded my expectations in the sales department. Diana the sales executive was very informative and able to effectively communicate the intricate details.

Change Anything

Change Anything - There is nothing I would change at the moment. I'm really happy with it.

Areas Of Satisfaction

Areas Of Satisfaction - I really enjoyed the designs they had for me to choose, the options to choose and others as well. I was really happy with what I was able to choose and how it turned out.

Change Anything

Change Anything - I would not change anything about my home.

Recognized Excellence

Recognized Excellence - Without a doubt, I would like to recognize Richard Hartmann in warranty.

Additional Comments

Additional Comments - It has been about a year, and it has been a really good experience overall. I understand with a new build, and they have to maintain this type of warranty procedure for at least a year for certain items. Everything seems to work in the beginning, but naturally things may show up later. I feel like that 1-year time period was great.

Areas Of Satisfaction

Areas Of Satisfaction - In terms of sales, Shawn Vassell is collaborative and caring as a salesperson while representing SummerHill very professionally. I think we bought this home because of him and he made the experience very easy. Ricky Mittman is always reachable; he is very open and straight whenever there is an issue, is always responsive, and handles them professionally.

Areas Of Satisfaction

Areas Of Satisfaction - SummerHill Homes met my expectations with the communication. They are very quick to answer any questions or issues we had.

Overall Experience

Overall Experience - SummerHill customer service is Exceptional! I get my answers and help right away

Professional & Organized

Professional & Organized - Everyone I contacted were professional, very respectful and Help me in timely manner

Communication

Communication - I received all the answers in the matter of 24 hours. Very pleased with the communication.

Sales Knowledge

Sales Knowledge - Very happy with sales personnel. Also very respectful and never pushy. I had a pleasure to deal with them.

Construction Quality

Construction Quality - The quality of the house is the highest among all the new constructions we checked before. Everything is very well-made and I feel like. SummerHill Builder does not try to Nickel and dime us.

Homeowner's Orientation

Homeowner's Orientation - Very professional orientation. Ricky, and his brother were honest about anything that had to be fixed. Nothing hidden. Helped us find small things to be fixed.

Condition of Home

Condition of Home - Love it!

Homeowner's Orientation

Homeowner's Orientation - SHANE IS THE BEST! He's friendly, he closes the loop (he's organized), and he's thorough. Very customer-focused.

Areas Of Satisfaction

Areas Of Satisfaction - Salespersons Jenna and Shawn are excellent

Additional Comments

Additional Comments - Jenna and Shawn provide excellent services

Areas Of Satisfaction

Areas Of Satisfaction - Build quality and cordial office staff

Recognized Excellence

Recognized Excellence - Our experience with the warranty team has been good thus far. They are very responsive and willing to share their knowledge about repairs, and how we can handle certain issues in the future. The turnaround time is usually quick when we have questions or need them to look at issues.

Professional & Organized

Professional & Organized - We haver really enjoyed our experience with the Summerhill employees: Shane, Jeff, Nikki and Karen are all great!

Sales Knowledge

Sales Knowledge - Sales team was superb. Always available to help, always answered questions clearly.

Areas Of Satisfaction

Areas Of Satisfaction - The company met expectations in the whole process. They were thorough and answered all my questions.

Professional & Organized

Professional & Organized - Nikki and Karen were amazing to work with.

Additional Comments

Additional Comments - Great team of employees!

Change Anything

Change Anything - I don't think I would change anything; the process was seamless, and it has been easy to work with SummerHill Homes. I consider myself lucky to work with Summerhill Homes.

Areas Of Satisfaction

Areas Of Satisfaction - SummerHill Homes' responsiveness was top-tier, as was their accessibility. Being able to drop in and contact them was nice. We did not have to wait a whole week for a response.

Additional Comments

Additional Comments - It was very straightforward.

Recognized Excellence

Recognized Excellence - I would like to recognize Johnny Oliveria.

Sales Knowledge

Sales Knowledge - outstanding professional and help makes us feel house buying process smooth and we belongs to the community we move into.

Areas Of Satisfaction

Areas Of Satisfaction - salespersons and warranty representative who represent SummerHill Homes

Areas Of Satisfaction

Areas Of Satisfaction - SummerHill's experience with closing was fast and seamless, other than one small hiccup. I also have a real community and neighbors.

Areas Of Satisfaction

Areas Of Satisfaction - Overall, everything was good. The orientation with Johnny was good and Carson was very good. Overall, we had a pretty good time with SummerHill.

Areas Of Satisfaction

Areas Of Satisfaction - Richard is awesome!

Communication

Communication - Richard is on top of things. Natalie was responsive.

Homeowner's Orientation

Homeowner's Orientation - Richard was on point.

Areas Of Satisfaction

Areas Of Satisfaction - Richard did a fantastic job for inspection and warranty. He come almost every day, checked every details and communicated with us.

Any Changes?

Any Changes? - The SummerHill contact was really good. The employee of Summerhill was very responsive and his communication skills were good.

Recognized Excellence

Recognized Excellence - I would like to recognize Richard Hartmann for exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - SummerHill Homes met my expectations with the people. Nikki, Karen and Shane have been so responsive and have gone above and beyond. Shane has helped make my home feel like a home.

Additional Comments

Additional Comments - The warranty team was professional, handling the mitigation impact and working towards resolution. The person who helped us was Shane Beard. He did a good job.

Areas Of Satisfaction

Areas Of Satisfaction - The sales process keeping to commitments, the customer service is exceptional.

Sales Knowledge

Sales Knowledge - Carson was our salesman. He was super helpful and very professional.

Areas Of Satisfaction

Areas Of Satisfaction - The warranty met/exceeded our expectations. The orientation was super good and helpful.

Additional Comments

Additional Comments - I would like to give a shout-out to our salesman, Carson. He helped us understand everything, find a home we love, and made the process easy.

Areas For Improvement

Areas For Improvement - They did not fall short of my expectations. It all worked out pretty well.

Areas Of Satisfaction

Areas Of Satisfaction - The salesperson was very courteous. We had no issues scheduling anything. They met us with our schedules, and that was great. I have no complaints. It was all good.

Areas Of Satisfaction

Areas Of Satisfaction - The warranty is good and above expectations.

Areas Of Satisfaction

Areas Of Satisfaction - homeowner orientation was super detailed and informative

Recognized Excellence

Recognized Excellence - Ricky, Roberto and Marty have all been great!

Areas Of Satisfaction

Areas Of Satisfaction - Sales (Jenny and Ana) and Warranty (Ricky and Roberto) personnel were terrific.

Areas Of Satisfaction

Areas Of Satisfaction - The house is pretty nice, and the quality exceeded my expectations. Also, the agent who helped with internet service, garbage and sewage.

Areas Of Satisfaction

Areas Of Satisfaction - They met and exceeded all of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - Home Warrenty team is great. RJ is very responsive.

Recognized Excellence

Recognized Excellence - I would like to recognize Carson Chan for his exceptional service. He has been really great this entire first year.

Recognized Excellence

Recognized Excellence - I would like to recognize Richard Hartmann, Joey with the warranty, the sales team, Diane the salesperson, and Carson Chan for their exceptional service.

Recognized Excellence

Recognized Excellence - I would like to recognize Richard for his exceptional service.

Recognized Excellence

Recognized Excellence - I would like to recognize Natalie Viviani and Nikki Bottoen for their exceptional service. They were super helpful during the purchasing process and right after I moved in with answering questions and providing guidance.

Areas Of Satisfaction

Areas Of Satisfaction - SummerHill Homes met and exceeded my expectations because the sales representative is pretty professional and the whole process is pretty good. The whole process from where we submitted the offer, all the way to closing, I think the communication along the process is pretty good overall.

Areas Of Satisfaction

Areas Of Satisfaction - I feel that the interior of the units is exceptional. Plenty of storage space, and features including appliances and sound proofing are great.

Recognized Excellence

Recognized Excellence - I would like to recognize Marty Ghiardi for his exceptional service. He was very responsive to my requests.

Additional Comments

Additional Comments - Overall, it was a very positive experience. I would recommend SummerHill Homes.

Sales Knowledge

Sales Knowledge - Jenny and Anna were very responsive, knowledgeable, eager to help, friendly and clear in communication.

Employees & Subcontractors

Employees & Subcontractors - Marty was very friendly, helpful and thorough. He gave us great tips and advice.

Recognized Excellence

Recognized Excellence - I would like to recognize Ricky and Robert.

Any Changes?

Any Changes? - I do not feel there is anything to change about my home.

Recognized Excellence

Recognized Excellence - I am recognizing Johnny Oliveira, the warranty manager for our unit, for his exceptional service.

Recognized Excellence

Recognized Excellence - I would like to recognize Johnny, our warranty representative, for his exceptional service. He has been great!

Additional Comments

Additional Comments - Everything has been great so far.

Recognized Excellence

Recognized Excellence - I would recognize Richard and Diana for their exceptional service. Richard Hartmann is really careful and detailed when it came to the inspection and warranty. He has very clear communication. Diana Sacramento was friendly and helpful in the initial purchase of the house and is on top of everything too.

Recognized Excellence

Recognized Excellence - I am recognizing the warranty representative, Roberto Espitia, for his exceptional service.