We just had our windows and patio door replaced by Window Authority. We couldn’t have asked for a better experience! Gene and his team were incredible. The whole process was extremely smooth from start to finish. If you’re looking for for new windows or doors give them a call!! Thank you Window Authority!!!

I just thought they represented themselves truthfully, honestly, and it was very economically in our price range, when we talked about our budget. They got us windows that are great and that were within budget.

Additional Comments

Additional Comments - The crew all were very professional and friendly. We are very pleased with our new windows. Even people walking by comment on how great they look! Sid Hargrove

I have recommended The Window Authority to two different family members.

Recognized Excellence

Recognized Excellence - I would like to recognize Gene and Tony for exceptional service. Gene helped us select the right windows for our home.

Areas Of Satisfaction

Areas Of Satisfaction - The Window Authority met or exceeded my expectations in regards to the quality of installation, communication, and price.

Additional Comments

Additional Comments - After having the experience of work with The Window Authority in our first home, they were the first call we made after moving.

It was really professional, well-done work.

The pricing is great and we feel like we received even more than what we paid for. We will definitely call them when we are ready to have more of our windows replaced. Thank you, Window Authority, for being such a great company to work with.

Clean

Clean - After the installation was complete and the work crew had left, you couldn't even tell there had been workers in and around our home. Very pleased with their consideration for the cleanliness of our home.

Safe

Safe - There was never any reason for us to be concerned about safety. The team kept all of their tools out of the way so we could move freely around our home at all times.

Communication

Communication - From the ease of scheduling our first appointment to how the installation was progressing, everyone was in communication with us at all times.

Quality Of Materials

Quality Of Materials - Windows look fantastic and we are showing them off to all our family and friends who come for a visit.

Quality Of Workmanship

Quality Of Workmanship - The team did a top-notch installation job.

Professional & Organized

Professional & Organized - Each person we spoke with represented Window Authority in a very professional manner. Each time we met with a representative they were very organized and informative.

Schedule

Schedule - We had a situation arise where we needed to reschedule and it was handled with ease and to our satisfaction.

Value

Value - The windows we selected are above what we expected for the price we paid.

Recognized Excellence

Recognized Excellence - Tony, the sales rep, was terrific. He explained everything to us, answered all of our questions and did not put any pressure on us to make a decision immediately, but rather said we could call him when we made our decision. This is very rare in these days when so many people are out to make the big bucks regardless of how they treat their customers.

Recognized Excellence

Recognized Excellence - The install crew did amazing job. Very professional and courtesy to our stuff. Would not think changing windows will be so easy and clean job.

you all are the best at what yall do..keep up the good work ..see yall years to come iam sure yall will be around ..

Excellent service. Excellent product. Excellent price. Excellent value. Would recommend to anyone.

People are very nice and we are happy.

We love our Windows! Beautiful inside and out. Sound proof and energy efficient.

Recognized Excellence

Recognized Excellence - Dan the installation supervisor, for keeping the installation on track and following up on progress. Tony the sales rep and Gene the owner were at the site several times to insure that all was going as expected.

Areas Of Satisfaction

Areas Of Satisfaction - Was two weeks earlier on installation than had been promised, a pleasant surprise. Kept the work site clean and safe. communicated throughout the process.

I have already told several people

Recognized Excellence

Recognized Excellence - Everyone I was in contact with from Tony down also the owner that called me when the job was done

Areas For Improvement

Areas For Improvement - Not one

Areas Of Satisfaction

Areas Of Satisfaction - All areas

Recognized Excellence

Recognized Excellence - Tony wasn’t pushy. He gave me the price & showed me the samples. He was quick and not a hard sell. I really appreciate this. Also, Josh & the other worker were on time, efficient and cleaned everything up. My windows look great !

Very honest about accidental damage to wall and also friendly and helpful. Wall was fixed right away. Unfortunately there was a list of additional "homeowner chores" generated by the replacement process.

Clean

Clean - Josh and Gonzalo did a great job cleaning up!

Professional & Organized

Professional & Organized - Very polite and every email and text is answered very quickly

Recognized Excellence

Recognized Excellence - The 13 new windows look great, and we got good recommendations on the types of windows to put in certain rooms.

We have been very happy with the work done by the Window Authority installation team. The windows look great in our dining room. Tony Gilbert gave us a good estimate and the price was fair. I will definitely recommend them.

Areas For Improvement

Areas For Improvement - None at all. The staff was friendly and courteous and very professional. The windows have exceeded my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - The installation by Dan and John was done well and clean-up was thorough. The salesman,Tony responded quickly to our initial call and I believe gave us good information about the best windows for us based on our input.

Recognized Excellence

Recognized Excellence - Tony, Will, and Dan were amazing to work with.

Areas Of Satisfaction

Areas Of Satisfaction - Tony was quick to follow up with questions and Dan and his crew did a great job of staying on schedule.

They did an awesome job, love my new windows. Dan and his crew of guys were great.

Recognized Excellence

Recognized Excellence - Gene, Tony, Dan and his crew were exceptional.

Recognized Excellence

Recognized Excellence - Dan and his team were skilled and courteous .Hard working!

Areas Of Satisfaction

Areas Of Satisfaction - Dan replaced a rotted window seal which was above and beyond his duty.

Areas For Improvement

Areas For Improvement - None what so ever!

Areas Of Satisfaction

Areas Of Satisfaction - Price, promptness, quality.

Recognized Excellence

Recognized Excellence - Everyone. They were great to work with

Did a great job. Happy with my windows.

Areas For Improvement

Areas For Improvement - Met my expectations

Areas Of Satisfaction

Areas Of Satisfaction - Product was as presented. Very satisfied with resultsno

Recognized Excellence

Recognized Excellence - Installer was great!

Areas Of Satisfaction

Areas Of Satisfaction - Their response time was good. They were proactive.

Areas Of Satisfaction

Areas Of Satisfaction - Work was done in one day and cleaned up perfectly.

I will be using them again.

They are outstanding in every way from measurements, to installation, and they got the job done earlier than projected. I can't be happier.

Recognized Excellence

Recognized Excellence - Tony in sales was great. Josh and the other the installer were also great.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded in sales, installation, and the timing of the project. They finished it quicker than they said they would.

Additional Comments

Additional Comments - They are terrific and I would highly recommend. We got a lot of estimates and I am really happy I went with them.

The work that was done by The Window Authority was done promptly and is good quality.

Recognized Excellence

Recognized Excellence - I would like to recognize Josh and Tony for their exceptional service.

I already referred Will Phillips, a co-worker to this company.

Recognized Excellence

Recognized Excellence - Tony Gilbert is punctual and easy to deal with. Sasha and his partner did the install and made me feel comfortable having them in my home.

Areas For Improvement

Areas For Improvement - My expectations were met.

Areas Of Satisfaction

Areas Of Satisfaction - The actual design of the windows exceeded our expectations. The rounded windows were made into two sections instead of three and greatly improved the look of the windows inside and out.

Additional Comments

Additional Comments - Another co-worker, Kevin Hileman, used Window Authority in 2016. He referred me to this company.

The install team from the Window Authority are great and Tony is great to work with.

Recognized Excellence

Recognized Excellence - I would like to recognize Tony and the install team for their exceptional service.

Whatever I could say would not be enough. I am so happy with the windows. I am happy with the quality, the way the people worked. I wouldn't be able to find one thing that I don't like.

Communication

Communication - They are good.

Installation Crew

Installation Crew - They are very professional. 4+

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with everything.

Areas Of Satisfaction

Areas Of Satisfaction - I am most satisfied with the good value and they did what they said they would do.

Recognized Excellence

Recognized Excellence - The installation crew was very good, professional and got things done very quickly.

The Window Authority was very easy to work with, the crew was very professional and friendly and didn't leave a mess.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the people at The Window Authority.

Recognized Excellence

Recognized Excellence - I would like to recognize Erin and Shasha for their exceptional service.

Additional Comments

Additional Comments - I appreciated The Window Authority getting to our windows and getting them done as quickly as they did.

Areas Of Satisfaction

Areas Of Satisfaction - Windows are beautiful.

Areas Of Satisfaction

Areas Of Satisfaction - Very good salesman. Prompt, professional and best price up front.Installers worked hard, kept the area clean and very friendly.Follow up call from office to confirm that my replacement was scheduled with the manufacturer.

Areas Of Satisfaction

Areas Of Satisfaction - I am very satisfied with the overall project.

The guys did a quick job and got it done.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the quickness of the install, cleanliness, and cleanliness of the guys.

Recognized Excellence

Recognized Excellence - I would like to recognize the salesperson I worked with, He knew his stuff and was very professional.

I am very satisfied with the work. They came in, took care of business and left the place clean. It was as clean as when they first came in.

Areas Of Satisfaction

Areas Of Satisfaction - I was satisfied with their capabilities to get it done.

Recognized Excellence

Recognized Excellence - Eric and Aaron were great.

Everything was done in a timely manner. They were very professional and clean and knowledgeable of the equipment used. And the price was fantastic.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the cleanliness of the work.

Recognized Excellence

Recognized Excellence - I would like to recognize the owners. As well as the two installation crews that I worked with. Both parties were great.

Additional Comments

Additional Comments - If I ever needed any other work done I would definitely go back.

The Window Authority is professional, timely and responsive.

Problem Resolution

Problem Resolution - I didn't have any problems.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the professionalism of the installation crew.

The Window Authority was absolutely professional and went above and beyond on making sure that our things were protected. The staff was wonderful and we are thrilled with the results.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with their willingness to work with us with the city permits. They took a load off of us.

Recognized Excellence

Recognized Excellence - I would like to recognize Tony for his exceptional service. He even came back out to make sure he had our colours right.

Additional Comments

Additional Comments - Their prices were better than anyone else and we are very satisfied with the service they provided.

Installation Crew

Installation Crew - Josh was outstanding to work with - literally couldn't have enjoyed working with him more.

Areas Of Satisfaction

Areas Of Satisfaction - Crew was courteous.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the fact that they were very efficient putting the windows in.

Current Referrals

Current Referrals - Yes.

Recognized Excellence

Recognized Excellence - I would like to recognize Erin, Rufus, Sasha, and Tony for their exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - I got a couple of estimates before deciding to go with them. I felt like for the materials they were going to use I got a good value and price. I have been pleased.

Recognized Excellence

Recognized Excellence - I know the owner. He is who I got involved with in regards to getting a quote. I can't remember the salesman's name but he was a nice guy.

Additional Comments

Additional Comments - I just felt like they did a really good job. They did the job exactly like they said. I am happy with how it turned out.

Areas Of Satisfaction

Areas Of Satisfaction - Efficient service

The crew was amazing. They were on time, worked quickly and kept things clean. Very impressed with this service.

Areas Of Satisfaction

Areas Of Satisfaction - The installation was beyond my expectations regarding the speed and clean up.

Recognized Excellence

Recognized Excellence - Aaron and the installation crew.

Areas Of Satisfaction

Areas Of Satisfaction - The cost was very reasonable. They were very professional, followed through, and did everything they said they would do, when they said they would do it.

Recognized Excellence

Recognized Excellence - I would like to recognize Gene. We had to replace a few windows and he was very good at walking us through that process.

Gene and his crew were extremely professional. They got the work done in a timely manner and everything looks fantastic!

Likely To Recommend

Likely To Recommend - I have used them twice and they were fantastic on both jobs. Gene and his crew were extremely professional. They got the work done in a timely manner and everything looks fantastic!

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the overall customer service. It was personal service and you felt that they all cared about the jobs that they were doing for me.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied the installation team, they were excellent.

Current Referrals

Current Referrals - I am showing them around.

Recognized Excellence

Recognized Excellence - Josh did a good job, he was on the install crew.

Areas Of Satisfaction

Areas Of Satisfaction - With the owner Gene he is good with communication and was on time. He did the quote personally. He kept me informed. The quality of the windows are good also.

Recognized Excellence

Recognized Excellence - The installers did a really good job and were very nice.

Great people to work with! I have no complaints and would recommend them to everybody.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with their professional conduct and that they were very fast.