Recognized Excellence

Recognized Excellence - Colt Cashner is without peer. His attention to detail is beyond belief and his commitment to providing an exceptional result exceeded our expectations.

Areas Of Satisfaction

Areas Of Satisfaction - Every area

They did an excellent job and their timeline for doing so was exceptional.

Areas For Improvement

Areas For Improvement - They did not fall short of my expectations. There was only one communication issue, but other than that, they were exceptional.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the timeline. The time from the start of excavation to being done was five weeks, so the starting and finishing time was above average.

Recognized Excellence

Recognized Excellence - Mr. Colt did a good job as far as organizing and keeping a good timeline.

Our experience with US Pool bulder has been exceptional. The Travertine deck makes these pools really outstanding. We would like to thank Colt Cashner for his excellent design, advice and overall management of the project. He is a great pool builder and excellent person.

Areas Of Satisfaction

Areas Of Satisfaction - The very real care for customer satisfaction.

Current Referrals

Current Referrals - Not at this moment, but given the opportunity I will not hesitate to recommend Colt to anyone interests on builiding a Pool.

Recognized Excellence

Recognized Excellence - Colt Cashner was the main person from US Pool Builders that we have contact with. His professionalism and real care for customer satisfaction is I think the main value of this pool builder.

Colt was amazing at helping us design our pool. We were overwhelmed with the choices of every detail when we did our own research. But he took the time to ask a lot of questions and assess our needs/goals for the pool, discuss every line item with us, and give us great recommendations. He aimed for us to be happy with the pool when it was done, and we have no regrets. We love the design he chose and the details that really work for us. Excellent communication before, during and after the pool install way exceeded my expectations. I felt like I was their only customer because Colt always promptly responded to my texts/calls/emails at any time. I never felt hesitant to reach out as my questions were always welcomed and answered. Although we ended up spending more than we initially thought, we see the value of every dollar and do not regret even one penny. US Pool built a beautiful, quality pool that will last.

Sales Knowledge

Sales Knowledge - Colt was amazing at helping us design our pool. We were overwhelmed with the choices of every detail when we did our own research. But he took the time to ask a lot of questions and assess our needs/goals for the pool, discuss every line item with us, and give us great recommendations. He aimed for us to be happy with the pool when it was done, and we have no regrets. We love the design he chose and the details that really work for us.

Professional & Organized

Professional & Organized - Always!

Communication

Communication - Excellent communication before, during and after the pool install way exceeded my expectations. I felt like I was their only customer because Colt always promptly responded to my texts/calls/emails at any time. I never felt hesitant to reach out as my questions were always welcomed and answered.

Problem Resolution

Problem Resolution - Colt always went above and beyond to make sure we were satisfied.

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - Communication - I was always in the know

Recognized Excellence

Recognized Excellence - Colt is the only one I dealt with, but the service crews were all nice.