Frank did an excellent job with the installation. He is truly an asset to your organization.
I'd like to express my gratitude for Scott Harder with Zabitat. Scott Harder is genuinely interested in the customer experience through his professionalism, genuine sense of interest and assured customer satisfaction . He provides a superior product (retractable screen door) with the best installation experience! I must say that the look, quality and design of the retractable screen door is exactly what I had been looking for! I've used my screen door for the fall afternoon and crisp evenings and have often thought, 'wait a minute, is my door closed?' It looks like there isn't anything there in the door frame!! WOW!! Scott puts service back in business and will have my loyalty for years to come in the future. Zabitat thought about function and esthetics all in one beautiful retractable screen door! It's sleek and chic!! I absolutely LOVE IT and it exceeds my expectations!!
Areas Of Satisfaction - Scott Harder is the reason I would choose Zabitat and your products. He treated me like a valued customer and assured my 100% customer satisfaction through his communication during the process of order and installation. Also, the gentleman in the video that installed the retractable screen door was the person who installed my screen door. It was if I had a celebrity installing my screen door! He was cordial, efficient, competent and enthusiastic!!! These gentleman both reminded me of the true value of business and what service really stands for in 2017. I am very paticular about basic customer service and Scott Harder and the gentleman (brown hair with beard in the installation video) were both exceptional, committed to 100% customer satisfaction and took the time to follow through where other companies fell short. Scott and Zabitat came through like no other company did for me!
Recognized Excellence - Scott Harder and the gentleman in the installation video. Both men were exceptional and genuinely interested in customer service and satisfaction! Both were enthusiastic, authentic and service oriented through their communication and installation. I'm so grateful I found Zabitat! I am a loyal Zabitat woman!
Very good experience and the product (glass door insert) is top notch!
Areas Of Satisfaction - The quality of the product and the professionalism of the installers.
Additional Comments - We couldn't be happier with the results. With a good door to begin with we now have a door that is beautiful and at a fraction of the cost to replace it.
Great expereince and quality product!
Zabitat is a phenomenal company. The staff was so knowledgeable and courteous. The installer was so precise and his work impeccable.
Well done!
The installer did an outstanding job. Very professional, efficient, and attentive. He was the best in every sense of the word.
A very satisfied customer. Very happy to find services that I can recommend.
They were very knowledgeable and got the job done quickly and efficiently.
Andrew, my installer is the BEST!He is very efficient and professional.His work is fabulous!Love my new door!
Areas Of Satisfaction - Barry was very prompt in responding to all of my questions. He did an excellent job of follow-up on both installations. Shaun, the installer, was professional and had a keen focus on detail. The end result exceeded our expectations!
Our Installer was professional, on time, and knowledgeable. Very pleased with his work.
Areas Of Satisfaction - promp installation, and clean up was fine
Zabitat group was great to work with and I would recommend them to everyone. A great example of Service Excellence!
Areas Of Satisfaction - Product knowledge, skill set and professionalism
Areas Of Satisfaction - Very punctual and cleaned project area thoroughly.
In a nut shell. You get custom doors for way less the cost of buying a new one. I think its a great value. We did two doors front and rear entry for less than what it would have cost to buy and install a new front door of similar construction and design. The installer was on time and cleaned up well after the job was completed.
This new door was just what we needed to spruce up the builder basic door we had in our home. It was a great way to not waste resources in an entire new door both financial and material. A huge improvement for the price and it is made in Michigan. Great to be able to keep our money at home and employing our neighbors.
Very happy with the service and the product - love our new door!!
On time, knowledgeable, fast.
Our entrance door and transom windows are stunning.I have absolutely no regrets in choosing your company and product.
Areas Of Satisfaction - The salesman Barry was such a pleasure to work with...so nice and friendly! Very helpful and patient with me.
Areas Of Satisfaction - quality product was manufactured and installed on schedule.
I would recommend Zabitat to a friend.
Areas Of Satisfaction - Other than the lead time, which we were advised about, no problem. The workmanship was professional and the outcome very nice.
Additional Comments - I love , love, love my 'new' door.
Great, complete service. Even fixed my deadbolt!
Awesome screen door & great service!
Recognized Excellence - Jeremy, the installer. He is very friendly, knowledgeable and takes his time in explaining things. He arrived on time and is very accommodating in trying to schedule a time that works for all involved. I called last week and received same day service, which nowadays is very unlikely. I am super pleased with his customer service towards customers!
Great product and great company to do business with. I highly recommend Zabitat. You've got to love a company that does what they say they will do when they say they will do it!
Communication was awesome and a job very well done at installation.
Completely satisfied with with this project. So far no issues. Door glass looks great
Areas Of Satisfaction - Zabitat was "great". They were professional, safety conscious and friendly. We could not have asked for a better group of servicemen.
Good quality of workmanship.
We hired Zabitat to make a glass insert for our front door that is 167 years old (we have and old Victorian and I wanted to let more light into the house but still look like it had always been there) through Home Depot. Andrew came out and measured the door in October 2017, we were told it would take 8 to 12 weeks to make the glass and we should have it by the beginning of February, then got a call that we would not get it installed until March 4, 2017. Andrew came out with the glass and it was way too small and they had to re-order it. Never got my glass until May 2017. BUT was the problems and the wait worth it...you bet my front door is gorgeous!
The person who installed our window glass for our front door was very knowledgeable and offered wonderful suggestions.
Everything went according to plan and workmanship wast fantastic
Areas For Improvement - None! More than satisfied! My door looks fantastic & we will enjoy it for many years to come!
Areas Of Satisfaction - The installer was courteous & did a thorough job of cleanup after the door was installed.
Current Referrals - I passed on info to a few folks I thought might be interested.
Recognized Excellence - I think the installer was Nate or Craig?? I'm embarrassed that I don't recall for certain but he was excellent at the job!
Additional Comments - I would use Zabitat again if the need arose!
Zabitat transformed my 30 year old wooden door into a beautiful showpiece with their art glass insert. I highly recommend this option for anyone looking for an alternative to fiberglass doors.
Areas Of Satisfaction - The customer service at Home Depot to start the project was superb and continued with my sales rep on the phone all the way to the installer at my home. Wonderful experience
Love the product. Had an initial ordering glitch but the final product is wonderful Looks great and the company was great.
Current Referrals - I've forgotten the names but both the customer service person and the installer were enjoyable to work with, gave me great advice,and were outstanding in handling the delivery issue.
Could not be happier with the quality, workmanship, and function of the windows with door blinds. Our salesman /installer, Andrew was the best!
Areas For Improvement - Zabitat exceeded our expectations.
Areas Of Satisfaction - The end product......glass replacement in 2 doors and 2 side lights.
Recognized Excellence - Yes....Andrew Graf. He demonstrated a lot of professionalism and pride in his work. He also was very knowledgeable on Zabitat products.
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