ACC Construction was phenomenal to work with. Even though we had issues with the insurance, they were able to make all the necessary repairs. I am totally satisfied with their work, both inside and outside of my home.

Quality Of Workmanship

Quality Of Workmanship - I am happy with the work.

Overall Quality Of Alacrity

Overall Quality Of Alacrity - I am not familiar with Alacrity.

Areas For Improvement

Areas For Improvement - Honestly, they did not fall short of my expectations.

Additional Comments

Additional Comments - We appreciate them. I look forward to doing business with them.

Helpfulness of the Alacrity Program

Helpfulness of the Alacrity Program - They were very accommodating and very helpful.

Areas For Improvement

Areas For Improvement - They didn't fall short in any area.

Areas Of Satisfaction

Areas Of Satisfaction - They fixed problems from their mistakes with placing the tarp.

The construction company kept me informed along the way of work needed, updates, pricing involved, and any issues found. Everyone was friendly and responded within 24 hours.

Areas Of Satisfaction

Areas Of Satisfaction - The response time to my questions exceeded my expectations.

First they are very hard to get updates from then when they done my roof left nails literally everywhere in my yard and I had to magnet my whole yard. They were supposed to send someone back out to check the yard again and no one ever showed up. They lack communication. I was told by the roofer multiple different days of when he was coming for him to not show up. I do not recommend this company at all!

Areas Of Satisfaction

Areas Of Satisfaction - The work looks great.

Good quality work, timely, and good communication. Office staff were always friendly and very helpful getting questions answered. Result of project is very good.

Areas For Improvement

Areas For Improvement - All good. No complaints.

Areas Of Satisfaction

Areas Of Satisfaction - The project result is good.

The did everything that was needed. It was good. The insurance company is the one that held it up.

Project Communication

Project Communication - They spoke with Wayne a lot.

Quality Of Materials

Quality Of Materials - I am definitely satisfied with the materials.

Renew Insurance Policy

Renew Insurance Policy - The insurance company dropped us.

Areas For Improvement

Areas For Improvement - They didn't fall short in area.

Areas Of Satisfaction

Areas Of Satisfaction - I was satisfied with everything. Overall, it was great service.

Additional Comments

Additional Comments - Don't file two insurance claims in one year.

Areas Of Satisfaction

Areas Of Satisfaction - Overall workmanship.

Exceptionally good work, done in a timely manner. I’m very very satisfied with everything. I would recommend them to anyone, and I will seek them out again in the future. Should I have any need for repair or remodeling work.

Recognized Excellence

Recognized Excellence - Very professional and timely completion of work.

Recognized Excellence

Recognized Excellence - Ron was exceptional.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded my expectations in all areas.

Additional Comments

Additional Comments - They did an awesome job and I would recommend them to anyone.

It was a great experience.

Areas For Improvement

Areas For Improvement - There are not really any areas where they fell short of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - They did well all the way around.

Types of work

Types of work - crawl space insulation replacement

Recognized Excellence

Recognized Excellence - Nick was the lead on this job and he was great for communication and supervision of the project.

Areas For Improvement

Areas For Improvement - none

Areas Of Satisfaction

Areas Of Satisfaction - The job was pretty much straight forward but was done as best it can be

Additional Comments

Additional Comments - no

Amazing work and friendly crew!

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - Everywhere

Additional Comments

Additional Comments - Anyone should jump at the chance to work with ACC

The craftsmanship was wonderful. The foreman had great knowledge of what he was doing. He was really easy to get along with. There was poor communication upfront, but the craftsmanship made up for it in the end.

Areas Of Satisfaction

Areas Of Satisfaction - They met and exceeded my expectations with their craftsmanship and negotiability. Once I got a hold of the foreman, he was easy to talk to and kept me updated as we went along.

Additional Comments

Additional Comments - They were overall nice people.

Great group of people to work with. Shows up when they say they will. Respectful of your property.

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - They made sure we approved of what was going to be used.

Areas For Improvement

Areas For Improvement - They made an impossible job better by adding extra reffort.

Areas Of Satisfaction

Areas Of Satisfaction - They separated the materials that I would need immediately .

They were simply the best. I felt so comfortable with them being there. I did not mind being downstairs away from the guys. Ron and his wife, Robin, were simply the best.

Types of work

Types of work - They did a great job. I would recommend them to anybody. The crew that worked for me did upstairs and downstairs. We were highly satisfied with them. They were simply the best.

Clean

Clean - They were excellent!

Recognized Excellence

Recognized Excellence - I would like to recognize Ron and his wife, Robin, for their exceptional service. They were the crew that did my job in the basement and upstairs. I don't know how many crews they had.

Areas For Improvement

Areas For Improvement - They did not fall short of my expectations at all. I give a 5-star rating on everything.

Areas Of Satisfaction

Areas Of Satisfaction - They met my expectations in all areas. We were happy that they went above and beyond.

Additional Comments

Additional Comments - I would recommend them to anybody. They can use me as a reference for anybody.

They were prompt, and they did a wonderful job on the reconstruction of my house.

What I was pleased about was the teardown part, but they didn't put it back as good as it should have. I will take a picture to send to them to see what they recommend doing to fix it.

I was very satisfied with all of the service I received.

Areas Of Satisfaction

Areas Of Satisfaction - They did a fantastic job across the board.

Recognized Excellence

Recognized Excellence - Ron and Robin Carter, and Sam (the project supervisor)

Areas Of Satisfaction

Areas Of Satisfaction - Attention to detail, pride in work

Areas Of Satisfaction

Areas Of Satisfaction - The general construction met my expectations.

Recognized Excellence

Recognized Excellence - job was completed and looked very good and did upgrades to the roof ventlation

Areas Of Satisfaction

Areas Of Satisfaction - The time it took to get the job done met my expectations.

Safe

Safe - They made sure they yard and driveway were clear of nails and other hazards at the end of each work day.

Respectful

Respectful - They knew that we had a dog and made sure to close fence gates and coordinate with my wife to keep him from leaving the yard when he needed out.

Quality Of Workmanship

Quality Of Workmanship - They paid close attention to small details, which really means a lot. Seams and joints done in such a way to keep them watertight and/or channel water away to protect the structure underneath. We have had tons of compliments from people all around our neighborhood already and it's only been a few weeks.

Problem Resolution

Problem Resolution - Any underlying issues that were discovered were brought to our attention and addressed quickly.

Design

Design - We feel like we have a brand new house every time we pull into the driveway.

Sales Knowledge

Sales Knowledge - Very pleased with the materials that they recommended.

Areas Of Satisfaction

Areas Of Satisfaction - Quality of materials, craftsmanship, finished product. I never imagined our house could look this good. We absolutely love the work they have done.

They showed up on time and did the work as promised.

Schedule

Schedule - They did better than planned on the schedule. It was originally planned for 6 days, but he got it done in two days.

Recognized Excellence

Recognized Excellence - I would like to recognize the man who came and did the work.

Areas Of Satisfaction

Areas Of Satisfaction - They met/exceeded my expectations by getting the job done quickly. I'm also happy that the floor is secure now because a leak under my sink had caused a lot of water damage.

Additional Comments

Additional Comments - Overall, it was a good experience.

I thought they were really nice people to work with.

Expertise

Expertise - I really appreciated them.

They were very good to work with, and they called us regularly. They kept up with us and kept us informed. I appreciated that greatly.

Area For Improvement

Area For Improvement - None

Area Of Satisfaction

Area Of Satisfaction - All

We suffered significant water damage to our kitchen and insurance covered the loss. Finding a contractor that could get to our work was not going well until Allstate sent ACC. They were very responsive and worked with our special needs. They did a quality job in a very reasonable time. Geoff

Areas Of Satisfaction

Areas Of Satisfaction - ACC Construction met or exceeded my expectations with their quality. Also, pretty much everyone was very polite and had nice behavior

Everything they did was excellent, including the clean-up. I am very happy with their services.

They were very respectful and courteous, and did an excellent job.

They did a great job and were efficient.

They're very professional.

Value

Value - They did the painting and everything, they just could have done a more professional job instead of rushing at the end. There are a lot of places that I am going to have to go over later.

They were very nice, on time, and did a great job. I would recommend them.

ACC was wonderful in handling our insurance claim. It’s what we dreaded most and we literally didn’t have to even think about it.

Easy to work with.

Very service focused. Flexible to meet customer needs.

Types of work

Types of work - They installed flooring for my kitchen.

Areas Of Satisfaction

Areas Of Satisfaction - They did a good job!

Likes & Dislikes

Likes & Dislikes - I like my new bathroom the most. I don't like my kitchen because I want to redo it. It is on the list. They have done my living room, bedroom, and now my bathroom.

Recognized Excellence

Recognized Excellence - I would like to recognize Ron, the foreman, that did most of the work. He kept me in the loop of what all they were doing, what I was getting, and what was needed. I really appreciated that he was so open in communication with me.

Areas For Improvement

Areas For Improvement - It wasn't something they could control, but I communicated with them last March that I wanted it done, and it just now got done. I know it was not in their realm of being in their control because of the pandemic. I would have liked for it to be done quicker, but fully understand them not being able to do it until now.

Areas Of Satisfaction

Areas Of Satisfaction - They met/exceeded my expectations in all areas except getting it done quicker. They did what they needed to do, were very knowledgeable in what they were doing, and made sure everything that could be in stock was, so we wouldn't have any hold-ups waiting on things to be delivered.

Areas Of Satisfaction

Areas Of Satisfaction - ACC Construction met all of my expectations.

Additional Comments

Additional Comments - They were nice, friendly and went right on working even with my four-year-old going in the room. They gave him a shirt with their logo on it, because he kept giving them tools, thinking he was helping. The workers were good sports about it.

Excellent work on our master bathroom.

Communication

Communication - Sam always listens to my concerns and answers my questions.

Schedule

Schedule - My experience is that ACC shows up when they say they will. They set schedules so that work can begin and end within a reasonable timeframe and they stay true to the schedule.

Sales Knowledge

Sales Knowledge - Sam is my contact person. He is very knowledgeable about the industry and offers great suggestions when needed.

Recognized Excellence

Recognized Excellence - Kevin and Amanda are a great team. They have completed painting, flooring and drywall projects for us. They are very skilled and conscientious about their work.

Areas Of Satisfaction

Areas Of Satisfaction - Great communication before, during and after the project.

fast professional great communication cleaned up after each visit

ACC remodeled our downstairs completely. It turned out great. Anyone who is looking for remodelers in Knoxville should consider ACC Construction.

I recommend this company to anyone looking to have their roof done. They were professional, prompt, and responsive. Our roof looks amazing!

ACC was great to work with! Their work was fast and efficient and we're very satisfied. Anybody looking for a roofing company should hire them!

They did good work. They are very reliable.