Communication

Communication - The communication was great! Anytime I had a question, they were there to answer it and typically had the answers that I was looking for.

Communication

Communication - Not a single communication issue, anytime I needed a question answered someone was there.

Additional Comments

Additional Comments - Everything was great!

Communication

Communication - They did great with communication.

Additional Comments

Additional Comments - They were great and I would use them again.

Communication

Communication - Excellent communication throughout the process.

Always kept us in the loop on any actions. Always available for questions. Did not cut corners. Very good work

Communication

Communication - Very good

Additional Comments

Additional Comments - Everyone with Alclean hot springs was very professional

I would recommend All Clean USA - Hot Springs for any clean up job. Very thorough!

Communication

Communication - All Clean was very prompt and courteous in their communication.

Communication

Communication - very responsive and timely

Communication

Communication - The communication has been good. I do have a direct contact person there, which has helped.

Additional Comments

Additional Comments - Everything went pretty smoothly. Every job in the past has not had any recalls, and everything has been done as planned.

They are a professional company that came to my aid when I needed them. They treated my items with care and were quick to respond to my needs. They helped recover my home and I greatly appreciate them and how responsive they were in helping me through the process.

Communication

Communication - I would rate this 5 stars.

Additional Comments

Additional Comments - They were wonderful. They were knowledgeable and professional. They answered questions that helped guide me to what I needed to do to recover my home and followed up when I would run into a challenge with my insurance or construction. They helped with water mitigation questions. Jeff always answered and responded. He made sure I was taken care of. He followed up to make sure everything was complete and to check on me and make sure my home was recovered. They went above and beyond to make sure I was taken care of. I'm sure they would do that for all of their customers.

So prompt to call me back! 11 minutes!

Job Performance

Job Performance - Saved the upstair unit from smoke smell!

Communication

Communication - Jeff and Nick Called every 30 minutes and it was a holiday weekend!

Additional Comments

Additional Comments - They are The Best!

I was completely satisfied with everything they did.
Danny-Joe Crofford is the bomb! He responded the second we had a disaster in my home. I am completely pleased with everything they did and would highly recommend them to anybody else!

Communication

Communication - The communication was top-notch right off the bat. I knew exactly what to expect. It was all good!

We had a fire in our kitehen on a Sunday. We made a phone call and they were here in a matter of a couple of hours. They were on top of our situation and were very professional throughout the whole process, from beginning to end. I couldn't be more grateful to the whole team for all they did for us.

Job Performance

Job Performance - I am very satisfied with their job performance.

Communication

Communication - All Clean USA communicated with us very well. The lead guy, Jeff, was very communicative with me and my wife. We weren't the only project that they had going on, which we understood, so we had to be patient at times. Any time we needed something done or for them to come back to do somehting, they were always there.

Additional Comments

Additional Comments - I hope that nobody ends up in our situation, but if they do, I would totally recommend All Clean USA.

All Clean USA - Hot Springs did a great job! They were very timely, effective, polite and respectful.

Communication

Communication - The communication with me was great.

They did a tremendously good job.

Communication

Communication - They communicated with me very well and stayed in contact to let me know what was going on and how long it was going to be.

Job Performance

Job Performance - Very professional and answered all questions that we had!

Communication

Communication - Kept us in the loop and communicated with all parties

Additional Comments

Additional Comments - Would definitely used these guys again! They took great care of us! Job well done!

The All Clean team was great. Subs may have been a little slow to respond.

Communication

Communication - Responded promptly to all questions.

Jeff Johnson was very professional, kept his word, was timely, and I appreciated his efforts. He was my contact with the company.

Communication

Communication - I called him, and he responded, so I would say a 5-star rating.

Additional Comments

Additional Comments - All the people who worked there were focused and well-mannered, and I enjoyed being around them.

The All Clean team was very responsive. They were in our home within a couple of hours after the incident. It was on a Sunday when they were closed. They were very professional, and helpful throughout the whole process. I would highly recommend them.

Communication

Communication - Jeff has been with us each day.

Jeff and his crew brought in the right subcontractors. They finished the job and did everything extremely well. My wife and I were extremely pleased with the work.

The team that came out was courteous, efficient and very helpful.

I was pleased with the job they done for me. They were very nice and did a great job

Definitely! Even if I had to wait for them I would!

All Clean USA - Hot Springs comes quickly, but they do not finish what they say they are going to do.

They met my needs and expectations, plus some.

Prompt, helpful, professional and kind during a difficult time.