On 04/25/2023 my roof was completed and I was told someone from Allstate will contact me in the next couple of days.

On 05/09/2023 Dave sent me an email asking about my schedule this week, my reply was tomorrow 2.00pm is good.
Dave did not reply.

On 05/18/2023 I received an invoice from Allstate for the balance due, this was becoming more confusing because up to this date I still had not been contacted by Dave or any anyone from Allstate Exterior to explain anything.

On 05/23/2023 after calling Allstate Cape Coral office I was transferred to someone from accounting in the Ohio office and explaining to her that I received an invoice, part of which is the recoverable depreciation, and I signed a Direction of Pay Form requirement by Allstate Exterior for my Insurance Company.
The Accounts lady asked how much the recoverable depreciation was, after telling her, She told me to go ahead and pay, minus recoverable depreciation. She said that I can enter the amount I'm paying, she then got Dave on the phone and to call me.
Dave called me and made an appointment for 8.00am the next morning 05/24/2023, he never showed up or even call.

On 06/20/2023 I received a text from Dave asking what is a good time to come by ,my reply was this evening is fine.no response from Dave.

On 06/23/2023 I text Dave stating this is second attempt how does today sound? No reply

On 06/26/2023 Dave text and we made an appointment for 4.00pm, he also emailed me a payment request from Allstate Exterior for the recoverable depreciation, and an email stating I need to do a walk thru with you and settle the balance
That Evening Dave finally showed up and his first question was, what payment method I would prefer to use to pay for the balance, he then said 60 days after completion Allstate has the right to place a Lien on my property.

I asked Dave if he remembered having me sign a Direction of Pay Form that he said was required by Allstate Exteriors for the recoverable depreciation check from my Insurance Company
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At this point Dave asked when ,I said the same day I signed the contract and paid the deposit, he started searching his laptop files and while he was doing so, I told him the Insurance Company will also require a certificate of completion
When he found the signed Direction of Pay form Dave then sent it together with a certificate of completion to my Insurance company (they never received) and a copy to me.

On 07/07/2023 I received by mail from Allstate Exteriors a Final Notice dated 06/27/2023 that my account is pass due which is the day after Dave Draves/ Allstate Exterior finally showed up.
I still have not gotten a walk through not even if I'm happy with the roof. Only Owens Corning will send the warranty to me when asked Dave about the warranty.
I called the # on the letter 740-852-2626 trying to explain and was told a message will be sent to the GM and he will get back to me but will not give me a phone number or email address to contact the owner when asked .

Allstate Exteriors required me to sign a Direction of Pay Form to deal directly for the recoverable depreciation final check from my Insurance Company
The outstanding balance for the roof has to come from the insurance company recoverable depreciation as agreed upon from the start. Hence the reason for me having to sign the Direction of pay form.

My Insurance Company was never contacted by anyone from Allstate Exteriors.

On 06/26/2023 when Dave from Allstate Exteriors finally showed up since the roof has been completed, he did not even remember having me sign A Direction of Pay Form required by Allstate Exterior to submitted to my Insurance Company to deal with them directly.
Instead, I am threatened with Delinquent payment terms for an issue that I am not at fault

In regards to the communication, there were delays with materials. I had to keep calling to see what was going on. It just happened, no one contacted me and said they were coming. We had kids getting on the bus and cars in the way. We had no heads up the days they were coming. The materials and vendors would just show up. We are still finding nails in our driveway.

Our roof looks better than any of the others in the neighborhood.

The representative that came to my house was very professional and knowledgeable.

I enjoyed them, and I loved the crew that they had. They had a great crew. When they left they left behind the products that they did not use. Other than that, you would not know I had a new roof. How they left, you did not know that arrived and showed up. I loved them. I would recommend them for anything. I have never seen a roofing crew that basically did not look like they exist. I loved the crew! It was a great experience. I am 100% in love with them.

They did a great job and the work looks very professional and well done. My salesperson was great to work with.

It was excellent workmanship from an outstanding crew.

I would recommend to make sure there is a timeframe in their agreement. That is what drug it out for so long after they pushed to get the insurance payment, and then it was like a disappearing act. I would talk to the salesperson continually, and then they vanished. Finally, I started to ask about when they would be starting, and it kept getting kicked down the road. I have had that happen before and, unfortunately, it is common practice when you get a downpayment. Once you give some money, it changes.

Highest quote, I feel like they delivered value for the money

They were excellent and very professional. I would recommend them and would hire them again.

My roof, fascia and gutters all look awesome.

I thought the project manager was extremely knowledgeable and helpful.

They did good work.

The only slight issue I had was that I met with the salesman, and he was supposed to call me to give me the date. He did not call. Someone else called me the following week because he was sick. I did not know what was going on when a different person called.

I was sold a 5-star experience, and I did not get a 5-star experience. They did not live up to their ed of the bargain on any items. I would not recommend them.

The products that we got are as promised but the quality of service and professionalism of Allstate Exteriors is not what we expected. We are not satisfied with this company.

I was surprised to learn about the damage that was being done to my roof. I wasn't expecting that because we had had a new roof put on, ten years ago. He was very thorough in showing and explaining everything to me.

I am very pleased with the installation!

Allstate Exteriors, Inc. did quality work at a great price. Everyone was extremely courteous and professional. I highly recommend them.

Eric was very good to us. He was very professional and we appreciate the quatily work.

It was expensive, but seems to be worth the cost.

They were very attentive to the work while it was in progress. There was a project manager here on a regular basis. They worked well with our insurance company. They made sure we were able to get the max available for assistance in paying for our roof. Every person I talked to at the company was very courteous. It was a great experience.

The quality of the product and the workmanship are excellent but the customer service is poor.

Everything turned out really great.

We also had them install siding and from the issues with that and the lack of communication, I wouldn't recommend them.

They showed up when they said that they would and they did the job really well.

I was most satisfied with their workmanship and efficiency to get the job done. They only thing I found a little disturbing is that the crew that came to start with did not speak English. It was tough for me to communicate with them. Later on, someone showed up that could speak English.

This is for all of the reasons that I have already stated.

I wouldn't recommend them.

The salesman, Evan, was very knowledgeable, and very patient.

Everybody was extremely polite! We could not have asked for a better experience! We are very pleased with the work.

They did an excellent job. As far as the corning, it was excellent. There were a couple of issues, but the manager called them all back and made them redo the issues. My roof leaked on the inside and I had an issue in one of the bedrooms. In most places the ceilings are white but my ceilings are semi-gloss. I kept telling him that he had to use semi-gloss. They put a flat paint instead of a gloss. That was the only issue that I had with all of it. They do really quality work and they are very professional. Noah was very knowledgable and professional. He was on top of things. He kept he updated with everything. He did a fantastic job.

Areas Of Satisfaction

Areas Of Satisfaction - I was the most satisfied with how they handled things. They were right there after I called. Noah really impressed me. I was happy with the owner too. He walked the roof for an hour and made them fix the issues.

Current Referrals

Current Referrals - They are all over London. Everywhere you go you see their signs. You can't beat them. They know their stuff. They are very professional at it.

Recognized Excellence

Recognized Excellence - Noah and the owner were exceptional. The lady in the office that I paid the deductible to was pleasant and professional. I think it was the owner's wife.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with their professionalism. There was no high pressure. They just laid out the facts and that was what it was.

Recognized Excellence

Recognized Excellence - Everyone that I talked to, was very fine, polite, and courteous.I can't say anything negative at all.

Areas Of Satisfaction

Areas Of Satisfaction - The salesperson was really good. He came out, met with my adjuster, and everything went smoothly.

Areas Of Satisfaction

Areas Of Satisfaction - I was the most satisfied with Glen. He was our salesperson. He made sure that he documented everything and made sure they did everything that they were supposed to.

Recognized Excellence

Recognized Excellence - The salesman and the crew were great! I will be calling them in a month, so I can have them install some new windows.

The staff were very professional, friendly, like talking to an old friend. They steered me in the right direction, didn't lead me on and didn't make me buy something I couldn't afford. They went around my schedule because I work nights so they wouldn't be banging while I slept.

Areas Of Satisfaction

Areas Of Satisfaction - They weren't pushy and they did what was best as far as venting, and heating cost. They explained everything.

Recognized Excellence

Recognized Excellence - I would like to recognize all of them, including the roofing crew. I didn't find one nail in my driveway or anything.

Additional Comments

Additional Comments - I would use them again and definitely recommend them to anyone.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the quality of the product and the look, the improvement all around.

Check their work out before you sign off. I didn't find out about the hole until a couple months after that.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the fact that we had a very significant rainfall during the installation and they very quickly covered the house. I was pleased with how quickly they responded to that.

They were very nice. Cleaned up properly and they were on time.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with they were nice to work with and listened to my comment.

I'm glad I chose them!

Recognized Excellence

Recognized Excellence - Noah provided exceptional service.

Recognized Excellence

Recognized Excellence - I would like to recognize Jeremy Woodruff.

They were professional, cleaned up properly, and we really enjoyed their options for the shingles. The color and style of the shingles on the house look super nice!

Work Done Right

Work Done Right - We had a gutter assembly that wasn't nailed completely to the fascia board, but they came out and fixed the issue within 24 hours.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with how professional they were as far as clean up and addressing our issues right away. I had two follow up calls checking with us on their work after our issue was fixed. They follow up and communicate well. We had dealt with a window company issue from another company earlier this year and they did not communicate nearly as well as Allstate. They were 180 degree opposite.

Areas Of Satisfaction

Areas Of Satisfaction - They did a great job and the clean up was amazing. There was nothing left in the yard, it was as if the roof just magically appeared!

They just did above and beyond. They were very good, and I'd recommend them to anyone.

Schedule

Schedule - The agreed upon schedule was two days, but they took a week. Understandably so, because the construction for my building wasn't ready, so it's a compliment to them that they took longer. It's nothing against them; they actually went out of their way to complete the job better, but it did take longer.

Areas Of Satisfaction

Areas Of Satisfaction - I'm most satisfied with their troubleshooting; they just tackled several problems, and they saw through the end. They didn't cut corners. They did a professional job.

Recognized Excellence

Recognized Excellence - The foreman there did a very good job, and he did the job really well. He informed me of what was going on, and I already called the company about him, he did so well. Jeremy was good too, but he wasn't the foreman.

They were very nice people. They did a good job and cleaned up everything when they got done. They dealt with the insurance company. I didn't have to do anything. I was very satisfied with them!

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the way he dealt with the insurance company because they are hard to deal with. I didn't have to do anything. He had everything covered.

Current Referrals

Current Referrals - I still have their sign in the front yard and plan on leaving it there until summertime.

Recognized Excellence

Recognized Excellence - I would like to recognize Glenn Richards, the agent who came out and talked to me. He was a very nice guy and took care of everything for me - all the details. I didn't have to do anything. I had a defect in my roof, and they didn't pack it right. He showed them how to do it and had them redo it the way he wanted. I was very happy with him. He was the agent for Allstate Exteriors.

The crew they had, finished the job in 12 hours. They worked 8 to 8 and they were amazing!

Areas Of Satisfaction

Areas Of Satisfaction - The salesman was good working with the insurance and they crew was amazing! They took one break and cleaned up good. They did good work and it was exceptional job!

They did good work!

Recognized Excellence

Recognized Excellence - Glenn did an exceptionally good job!