excellent work, communication and professionalism

Professional & Organized

Professional & Organized - My project manager was outstanding as well as the individual crews that worked on out project, I believe it was four different

Recognized Excellence

Recognized Excellence - Jared our project manager

Handled the process well. That makes it easy to volunteer a reference.

Use Comments

Use Comments - If everyone did work using this approach it would be easy. Communications throughout the project was top notch, and the installation team WOW!!

Areas For Improvement

Areas For Improvement - None, Aluminum Company should be used as a model.

They did what they said they’d do. They were prompt to respond, prompt to install and followed up to be sure we were satisfied. Their price was reasonable. We are very happy with our new gutters!

Installation Crew

Installation Crew - The install crew were on time, friendly, did their job well and cleaned everything up. They went above and beyond.

Project Manager/Crew Leader

Project Manager/Crew Leader - Everyone was professional and courteous.

Recognized Excellence

Recognized Excellence - Everyone we dealt with from the guy who took our call to the salesman to the install team and the rep who followed up on the job, were wonderful! Highly recommend your company!!

Process was managed very well. Great attention to detail. Everyone I dealt with was extremely nice and polite. And the warranty? Yes please!

Installation Crew

Installation Crew - Michael and team are hands down the best.

Professional & Organized

Professional & Organized - Would rate this higher if I could!

Communication

Communication - Again..outstanding communication initiated by the Aluminum Company on most any matter.

Use Comments

Use Comments - I am so happy with the look and functionality of my new windows

Recognized Excellence

Recognized Excellence - Jeff was wonderful, Project Manager kept me in loop from start to finish, install crew was efficient and clean and Christy was a great finish to the whole process.

Recognized Excellence

Recognized Excellence - I would like to recognize Patrick, Kenny and George Berryman.

Estimates On Other Products 2.0

Estimates On Other Products 2.0 - We did all of our projects with them. We got the Hardie Plank siding, door, gutters and windows.

Additional Comments

Additional Comments - They have been great to work with.

My whole experience from beginning to end was exceptional.

Concern For Needs

Concern For Needs - Jeff was great. He was very detailed in what the company has to offer. He was able to help me decide on the type of new siding I wanted.

Installation Crew

Installation Crew - They were fantastic. Very neat, professional, and customer friendly.

Clean & Safe

Clean & Safe - They cleaned up every day even if they were returning the next day. I loved the crew.

Additional Comments

Additional Comments - I just want to thank everyone for making this experience easy and providing us with a beautiful new exterior.

What can I say? Just one five-star rating after another. The Aluminum Company is the best in the business every step of the way. This was our fifth project with them, and we've been thrilled with the work and the communication every time.

Areas Of Satisfaction

Areas Of Satisfaction - Two windows, and I can't believe how quickly they got the work done -- and it was first rate as always.

Recognized Excellence

Recognized Excellence - Ryan is always excellent to work with, so a shoutout to him. And the two-man crew who did the work were outstanding; I wish I'd written down their names.

Additional Comments

Additional Comments - Just thanks again for the wonderful experience.

Installation Crew

Installation Crew - I like to give them a 10-star rating.

Recognized Excellence

Recognized Excellence - I would like to recognize Charles Allen for his exceptional service. He was fabulous, and he's probably the one I would give stars to.

From the sales person to the installers everything was done in a professional manner!
I would not hesitate to use Aluminum Company for other projects.
Thanks for the great job.

Richard Warner Wendell, NC

Areas Of Satisfaction

Areas Of Satisfaction - The finished project looks amazing, we are super pleased with the work done.

Recognized Excellence

Recognized Excellence - Mark Chappell

Additional Comments

Additional Comments - I would high recommend the Aluminum Company, honest upfront pricing and the quality of work is exceptional

I have already recommended them to five people!

Recognized Excellence

Recognized Excellence - I would like to recognize Patrick Day and the installers for their exceptional service!

Additional Comments

Additional Comments - If I could give them a 10-star rating, I would. They were amazing!

Areas Of Satisfaction

Areas Of Satisfaction - Every area met my expectations right down to the customer service visit at the end, and it was a great experience from the beginning to the end.

Recognized Excellence

Recognized Excellence - John Alexander and the woman that came in the end were fantastic.

Such a great experience! We had quotes from 2 other companies with one doing the 3 hour sales presentation with what appeared to be a “mark it up to mark it down” price that was still thousands over Aluminum Company’s price. Great installation team replaced 15 windows in ONE day! Customer service is superb. Will definitely recommend to anyone looking for home improvement services

Concern For Needs

Concern For Needs - Ryan was wonderful!

Installation Crew

Installation Crew - AWESOME CREW!!!

Deliver what they say.

Areas Of Satisfaction

Areas Of Satisfaction - Sales were professional; installation was very well done and efficient

Recognized Excellence

Recognized Excellence - Danny Newman; Shane and his brother , installers ( can’t remember last name.) they knocked it out!

Areas For Improvement

Areas For Improvement - None, the project was great start to finish.

I had a great experience of having new exterior doors put in my home

Follow Up

Follow Up - Yes. Dallas was available every step of the way and followed-up to insure my satisfaction with the finished work

Communication

Communication - Yes. Each member of the Aluminum Company that I interacted with was professional and efficient

Installation Crew

Installation Crew - Yes. The installation crew was polite, on-time, and efficient

Value

Value - Yes. I was very happy with the value I received for my money

Areas Of Satisfaction

Areas Of Satisfaction - Value, efficient and timely installation and work completed was great

Great customer service and very professional.

Installation Crew

Installation Crew - Yes, absolutely

Project Manager/Crew Leader

Project Manager/Crew Leader - Yes

Installation Crew

Installation Crew - Angel went above and beyond what was expected!!!

We were impressed by everyone we worked with. They were very knowledgeable, experienced and professional. All the work was completed in the estimated timeframe. All of our questions and concerns were addressed quickly. We love the features of our windows as well as knowing that the manufacturer is referenced in the federal government’s list of energy efficient window manufacturers.

Recognized Excellence

Recognized Excellence - We were impressed by everyone who worked with us. All of them were very knowledgeable, experienced and professional.

Areas Of Satisfaction

Areas Of Satisfaction - All of the areas met or exceeded my expectations. They did a great job. Patrick was able to pick out what I needed. I had a hard time making up my mind about what I was going to get for my front door. He came over and picked out the front door, showed me what it would look like, and gave me his suggestion. It was helpful for me because I have a hard time making decisions and he was able to coordinate all of this.

Additional Comments

Additional Comments - It was all fantastic.

Recognized Excellence

Recognized Excellence - The two guys on the crew and their supervisor were superb.

Additional Comments

Additional Comments - It was all great. It took a little bit to get here, but I understood that they were backed up.

They were knowledgeable and professional. They were very diligent when they got here to work hard to get the job done yet careful to make sure the job was done properly; they were very courteous and cleaned their mess. I couldn't have asked for a company to be more professional or better than they were.

Areas Of Satisfaction

Areas Of Satisfaction - They definitely excelled in everything with all the windows we had installed. Only two men came and finished 24 windows in two and a half days.

Additional Comments

Additional Comments - Kudos, kudos, and kudos! It is important for us to note that four other companies have been here. Aluminum Company of North Carolina was the last company that came and were our first choice because of the amount of information that Patrick gave us and how he talked to us about things that would make things look better.

Areas Of Satisfaction

Areas Of Satisfaction - professional and friendly + quality work

Additional Comments

Additional Comments - Technician (Saul) who did my roof tune up was extremely nice, polite and did great work! A very pleasurable young man.

I have recommended them to my friends.

Scheduling Process

Scheduling Process - I was kept informed of all details.

Recognized Excellence

Recognized Excellence - I received great service from everyone I came in contact with.

I highly recommend the Aluminum Company for roof repair/replacement. The job was done efficiently with complete cleanup afterwards.

Scheduling Process

Scheduling Process - The scheduling was amazing! My part - tree removal and dealing with the neighborhood HOA took much longer than expected but the Aluminum Company was still on schedule and the entire re-roofing took only one day!

Installation Crew

Installation Crew - The crew was courteous, polite, and did an excellent job of cleaning at the end.

Additional Comments

Additional Comments - The Aluminum Company conducts their business with honesty and integrity.

Recognized Excellence

Recognized Excellence - Mark and his team including his wife did a superb job

Recognized Excellence

Recognized Excellence - Dallas, Charles and Phillip

everyone I worked with at the aluminum company was very helpful and friendly. The quality of their work is outstanding and their warranty is excellent.

Everyone I spoke with was very helpful, friendly and knowledgeable.. Great Customer Service!

Recognized Excellence

Recognized Excellence - Christy

Have referred aluminum company several times

Recognized Excellence

Recognized Excellence - Patrick Day has always been great to work with

Areas Of Satisfaction

Areas Of Satisfaction - Everything about the job was excellent

Recognized Excellence

Recognized Excellence - Everyone we dealt with was very professional

From beginning to end this process of getting new siding for our home was handled extremely professionally. My husband and I are very pleased with everything; our home looks beautiful!!

Professional, competent, courteous, knowledgeable

Installation Crew

Installation Crew - Above and beyond!

Recently our house needed windows replaced due to leaking. We sought out The Aluminum Company of North Carolina and they accepted a challenging window replacement on one of the windows. The other windows offered little challenge, however, the one surrounded by a stone façade uncovered years of wall damage that the initial faulty installation had created.

Aluminum Company of NC stuck with us and delivered more than other companies may have, as they sent over various skilled contractors for the problems revealed. Their contractors were friendly, extremely professional, and also empathetic to the discovered complications that were being uncovered.

I cannot emphasize more that the Aluminum Company of North Carolina won our confidence. We are appreciative to this company and its team for being a skilled and honorable business truly dedicated to customer service.

While we do not have a specific referral at this time, we would recommend The Aluminum Company of North Carolina.

Areas Of Satisfaction

Areas Of Satisfaction - All areas they exceeded expectations.

Recognized Excellence

Recognized Excellence - MARC, Project Manager and ALL of his team that work on my home. They were all my Angels. They went above and beyond to make my home beautiful.

I would highly recommend Aluminum Company for home improvement projects. They always do an excellent job and do so in a timely and professional manner using high quality materials.

Areas Of Satisfaction

Areas Of Satisfaction - We have had several projects completed by Aluminum Company. We have always been highly satisfied with the outcome.

They are excellent. In their follow-up, and their craftsmanship. We have had their windows, and now we put in their doors.

So many of our neighbors rely on Aluminum Company but we would definitely recommend this company to anyone looking for superior workmanship and quality products.

Professional & Organized

Professional & Organized - We always call the Aluminum Company when we need home exterior work done right.

Areas Of Satisfaction

Areas Of Satisfaction - Completely satisfied with the process and completion of replacing our windows. Also the process was explained clearly and fully by Dallas Spruill. We were delighted with the efficiency and professionalism of all involved with our project.

Construction Quality

Construction Quality - Excellent! This project turned out better than a previous project.

Concern For Needs

Concern For Needs - Danny was very professional & detailed

Areas Of Satisfaction

Areas Of Satisfaction - Cleanup better than anticipated

They provide excellent service, products, and great staff. I have already told three people, including my son, about the Garage door treatment.

All the folks with whom I interacted were professional, courteous, and had excellent interpersonal skills.

Based on the quality of products and services, we will exclusively use the Aluminum Company of North Carolina for our future doors, windows, roofing, and siding needs.

Aluminum Company of North Carolina is a local business, that has been here for 54 years and I love them!

Excellent craftmanship in a timely manner, accompanied by friendliness and flexibility! Many thanks for a job well done.