Work was fine but the pricing for work performed outrageous.

The first worker, was very thorough. He laid down paper to keep my floor clean. The 2nd guy, did not do this and so, he was cleaning the floor where he split mud form taping. But he did do a good job in cleaning after himself.

Good communication with project manager(s). Great help with security.

Our fire was on April 22, 2024. Our first project manager was Clarissa. She helped us out for a year. We would call her, and it would take 2-3 days to contact us; nothing was being done. In May, when we moved into our rental house, we found out Clarissa had quit, and Tina Penson took over. She did her part and got us in here on May 10th. We got in but still had problems. We still haven't resolved this problem yet. We are waiting for them to redo our bathroom floor. I talked to Tina on September 28th; she was supposed to call us the following Friday, and we haven't heard from her. She is a good proejct manager and got us in here, but we are still waiting. When they say they are going to do something, it doesn't happen right away. We gave up. We don't even know if we owe anything. We haven't signed the final papers. April 22nd will be two years.

Mike Nickerson was empathetic to my situation & provided quick follow up to address my concerns.

My ATI Restoration Team including Bob, Jeremy, Jimmy, and John were absolutely the Best Team I could have asked for because they answered all my questions and provided an excellent combination of the highest professionalism, courtesy, kindness and superb workmanship. Thank you ! Linda

There has been an issue at every turn except for three items in this project. The director doesn’t communicate, doesn’t pass information correctly and when he said he did something on a particular item, it was not done. The information he passed to the pm isn’t accurate or isnt accurate when the information gets to us the customer. We are supposed to be completed by 10.31.26 and one item I’m questioning how that’s going to be done as the information was never sent to the insurance for approval. This has been going on since 6.21.26 The frustration.

ATI has had my job for 7 months and hasn't completed the work.

ATI was great to work with. Insurance approvals slowed down the project completion timeline, but everything is beautiful. Communication was good & the subcontractors did amazing work.

I’m still waiting for the job to get finished

ATI was chosen by my homeowners insurance following a house fire. Quality work every step of the way.

Tony is amazing to work with!

Please see my other responses. In short, the communication was unclear and imprecise--and that is if we received communication at all. Our project manager was largely unreachable. Work was not completed in a timely manner, nor should the subcontractors prize themselves in the standard of their workmanship. The swiftest and most thorough communication that we received from our local office was to receive payment. We gladly acquiesced, but only because it meant that we didn't have to deal with our local ATI office anymore.

overall, this has been a very frustrating process for me and I have felt like a low priority. There were weeks that would go by where I would have no update. It took 5 weeks for my tile to be ordered once I chose my tile. That required constant followup from myself and the tile company. Once the tile was installed it took 5 more weeks for someone to come back and seal the tile. That was only done because I asked repeatedly. The tile installers didn't know to seal it. The workers that came didn't speak good english so it was hard to communicate w them and they didn't seem to know exactly what they should be doing. I have 4 children and this caused a huge distress. I took time off work to be home when workers didn't come as expected. Communication was poor, there was absolutely no followup or urgency to get this job complete. A worker left with my house key one day and brought it back the next day. This is a huge liability. Now I am getting asked to pay my final bill when the work is still not complete and asked to send my input when the work is still not complete. I have relayed my concerns to my insurance company as well.

Working with ATI has seriously been a nightmare. I regret moving forward with this company and I'm even more upset with my insurance for recommending ATI. Tyler took measurements and lied about timeline, was not as communicative as he said he would be, and was not pleasant to work with. I believe Victor really is a good guy, but seems to be overworked and overloaded with his projects. My project took longer than it needed because of sub-contractors and there was miscommunication throughout the project. I wouldn't recommend ATI to my worst enemy.

they lack an attention to detail that left behind a lot of cleanup for my team, and they had to come back after missing damaged items because they were rushing.

Shane was terrific to work with!

It depends on the crew. The first crew I got the beginning of this project did not do a very good job. The second crew, of this project a very good job.

Speed in response and good work on the job

My repairs took 8 mths to fix. The wrong materials were ordered several times, communication was all but non existent. One of the worst experiences I have had with home repairs.

It took 11 months for you to finish my house from a water pipe burst. I felt like the people working on it had no idea what they were doing. And you didn’t go through the proper channels of getting things approved by my insurance company.

It was one of the worst experience and most frustrating, that I’ve had to deal with.

ATI has been great. Jeremy Vasquez and Jay Colye were top of the trees. Very responsive, professional and concerned with our satisfaction. All workers worked hard and fast. Work quality excellent. Pack Back is tomorrow and, fingers crossed, nothing broken and a smooth put back of our things.

Professional, down to earth people

reword I cannot recommend ATI Restoration highly enough. Tami Umland, Justin Moore and Jose Sandoval are the team I work with, and they are amazing! Across all of our location working on projects big and small the entire ATI team is consistently reliable, exceptionally responsive, and a true pleasure to work with. Their dedication, hard work, and support have been invaluable, ensuring that every project is handled with the highest level of professionalism and care. An outstanding team that consistently goes above and beyond!

Professionalism, communications good, good follow through. Excellent work