Andy was great – – good communicator and very on top of things and accommodating. A lot of the other employees were very good as well, including Sandra and Fernando and Ewars.

Efficient and mindful of the work

I have been doing this a couple of years at this property, and they have always been great to work with.

ATI’s work is above satisfactory. My souse was pleased with the staff’s work and communication

ATI responded to my insurance company request to inspect and repair water damage caused by a faulty hot water recirculation device.
Everyone involved acted professionally and with alacrity.

The main person was not there at the same time as the rest of the workers and it did not seem as though he communicated effectively with them. He told me different things would happen than actually did happen and they took out more of the trim/ wall than he said they were going to. I feel as though this should have been communicated with me before it happened if the outcome was different than he initially told me.

It took about a month and a half to get the work started. After it was started, I was very pleased with the results.

Excellent service and Great work at a fair price!

From the first phone call to the final hand shake and good bye I was well informed and pleased with each employee.

Great response and follow up.

The remediation team was not experienced and set up fans into a damaged cabinet with visible mold without a containment. I had to request moisture readings to see where the leak area spanned. The remediation plan gave me concerns about it being done properly. The project manager was harsh with the workers in front me and questioned my understanding of the tile in my house when he asked me to show him the replacement tiles. Subsequently after moving to new a company, there was significant damage down to the subfloor that the project manager said we could just let dry out.

The gentleman that came here was very very nice. I thought he was extremely overworked by your company because, he came at 6pm and left at 11 pm. He couldn't meet some of the appointments because he was in Fayetteville. Which is NOT his fault. Again, I think he was overworked! He never complained and he was extremely thoughtful.

Follow direction and hire quality people

Our floors had to be installed three times due to poor quality assurance the first and second times.

Contacted us on there availability to work on the projects we needed done through out our needs

Chase was very good to work with, taking my few calls and/or calling me back promptly and explaining what would be done.

Once again, we already completed this survey & gave rave reviews!

They did wonderful work, cleaned up everything, and were very quick. I was very satisfied.

I would recommend ATI to others.

Great people and great work.

Excellent work, but clean up was not.

The final finishing touches weren't that high quality.

Great work quality and dependability.

This project has taken to long, we’ll over 2months.

ATI is absolutely the worst company of any sort that I've ever had the misfortune of getting involved with. I wouldn't hire them to i stall a mailbox. There is literally not a single positive thing I can say about them

I received several calls after I received the bill, all from the corporate office asking for money.

The ATI Restoration representative was really on top of everything and kept us informed throughout the entire process. They did a great job.

Marcello and his Crew are always top notch. Great job as usual.

My job is still ot completed, lack of professionalism by crews and lack of communication from ATI. The project is 16 months past the completion estimate.

You do realize I've already done this...? I, Susan D'Amato, spent quite a bit of time on this giving ATI a VERY glowing review!

There was very little communication about what was being done, what the timelines were, and there was not a timely response to requests for that information.

I already have a link to do a Google review.

Jim Woggan, the PM, was very professional, responsive and trustworthy.

Ken is attentive and the price and work is always good.

under a tree/gutter claim that put hole in wall and both roof's they came out to temporarily tarp which were small pieces not secure and left gutter hanging towards hole in house.So this caused extensive water damage / which we had to hire another company to do mitagation process for 10 days.This was all due to negligence on their part.

Communication

Workers didn’t have shoe covers and I had to ask. Drying and blowing equipment dirty. Cut into sink cabinet and I’m just seeing this.

ATI was unresponsive to my questions and did not provide information in a timely manner.

The services were very late. I had to follow up every week on the construction project. I had to follow up every week. Furthermore, I haven't seen any progress.

Without a doubt I would recommend this crew to anyone and already have.

They were absolutely fantastic. My house looks better than when they started, and the team that worked on the house was phenomenal.

I never give a 10 so a 9 is just as good.

Terrible customer service, rude head of project

Good communication, and they took care of everything.

If someone needs remediation, they are likely in a tough spot and in need of efficient, hassle free, thorough, knowledgeable help, they need to know their situation matters, and that is what ATI gave us

everything from start to finish went as planned and was delivered in the required time frame

Outcome was very good

Overall Evaluation: “Unsatisfactory” (1.6 / 5 average)

The project shows some physical progress but has been undermined by poor communication, missed timelines, and unresponsiveness. Immediate intervention from a USAA adjuster or supervisory representative is recommended to reassign oversight, reestablish accountability, and ensure project closure.

Roberto and the team were very friendly and thorough with the mediation work they were performing after our flooding incident. They were very patient with all of the questions that we asked along the way as well!

I'm still waiting to have some outside things done still that we're requested to be completed, and also they haven't even started on the inside work...... and I've already paid you guys in full...... what's up