Whole process taken entirely too long
Almost a month since any work done.

The team did a great job, was clean, and professional.

I was well informed of what the process was going to be.

The job wasn’t completed. I still have some of the old tile running down the corner in between the door and closet. Bathtub was never sealed properly so water runs down the wall causing mold. They never did a final walk through with me. Never received toilet paper holder, towel rack that I was charged for. They gave me multiple invoices to pay then months later tried to say I owed another 800 dollars for final invoice not saying what it was for especially since job wasn’t complete.

I used them several years ago and the project went well. I used them in 2025 and the project was a disaster. I was sent a work crew who did terrible work, and that crew wanted to do a smaller scale job, and I was good with that. I came to find out that ATI paid them for the entire job ahead of time, around $2000 or $2200 so they wanted to do the minimum and cut out.

Charla and Allen have been PHENOMENAL during this stressful time. They both got right to work and helped me to repair my home immediately. Excellent communication and very kind!

Once the work finally started, the Content crew was very efficient and polite making the whole experience very easy

Full, dedicated support from top to bottom, office to field staff.

They knew what they were doing and were professional.

Timely and professional work very satisfied

They responded quickly to our request to provide an estimate to repairs the damage from a leak in the MBR.

Early responsiveness but overall coms were hit or miss. Additionally the billing coordination with 3rd party for insurance lags and results in relatively “aggressive” invoicing emails referencing liens on the property. Disturbing to get when a simple phone call would be more appropriate.

Additionally multiple installs of replacement bathroom fixture resulted in leaks AFTER I informed the project manager I was having my plumber install whom I had already paid. The final install was NOT fixed and I am still coordinating with my plumber to get back out.

I finally signed the paperwork more because I did not want the ATI team touching the plumbing anymore.

Professional. Timely. Willing to work within my schedule constraints.

As I continue to work through the impact of a flood in my home I am continuously finding new things that ATI did without care, consideration, thought, concern, etc… for my home.

This process has been much too slow, it has dragged on for months now and I fear we are still months out from completing the rebuild. The demolition was completed in a timely manner, but then literally nothing for months... this project should have been done by now.

Never, This company is awful. Zero craftsmanship, terrible communication, nothing is or was timely, and felt rushed when they did actually work.

ATI did a phenomenal job on my renovation, from working with the insurance company to making sure everything was done well. AJ, the Project Manager, was incredibly responsive and explained everything to me clearly. Highly recommend.

Overall a job well done!

Fire your carpet installers, which I hear you have already done.

The professionalism was the best and I could have not been more pleased with all of the communication and work done by the ATI Team. This job was actually done at 4101 Ada, Flower Mound, which is my mother's home. Long story for why we needed the work. My mother is in her 90s and sometimes can present "challenges" to situations. This was a very difficult event that took place at her home and your team was great. Brandon was the team lead and he worked so well with my mom. I am very grateful for the respect and kindness she showed her and me.

Excellent workmanship.

All workers were skilled and responsive to our needs.

Cost was expensive. Service was exceptional

I called you after my insurance adjuster referred your company. They called back a few days later. By then I did a temp roof by myself as it rained in my hobby room damaging even more of my personal property. When they finically showed up they used the tarps I purchased to secure the temp roof and board up. They set two full size air scrubbers and zero air movement and no dehumidifier’s. This mistake allowed soot particulates to blow throughout my entire home and cross contaminated my entire living room, my entire kitchen, hallway , hall closet and the downstairs living room. The relative humidity along with the smoke caused more damage to electronics , sentimental items and clothing. Never would ai recommend them to anyone.

A half bath small fix and update took over 5 months with multiple stops because something was not done correctly or a crucial piece was cut wrong and had to be re ordered. Then we were blamed for making the project harder even though we were well within the limits of what was discussed at the beginning. At one point I got a quote for the final parts and it was extremely high. When I questioned why I was then told it was because they "accidentely" double charged me on things. Had I not reached out I highly doubt that mess up would have been found. It makes me wonder if that has happened to others as well. I am overall not impressed by this job.