Our adjuster was amazing. Made the whole process so easy. Scheduled all the different people necessary to get the job finished in a timely manner.
They were diligent. They did a good job and were good communicators.
The roofers did an excellent job on the roof but did not care at all about our plants,bushes or water faucet around the house. The faucet got broken off and small tree and all 3 bushes was destroyed. Our salesman Ernie made sure it was fixed and replaced at Apple expense and I was happy at the end. Other than that it went smooth.
Good customer service from the representative!
your sales person refused to give us a quote, and just kept saying you guys would do it for amount of insurance. then when final bill came you guys said we owed more. ended up cost us 1800 plus gutter money.
I can’t imagine better people to work with. Would give 6 Stars if I could!
They did a quick job. Dusty, the salesperson, was always in touch and kept me updated.
Even though ours was just a small gutter job, we are pleased with the outcome. We would use them again and would recommend to acquaintances.
We were told about your company and have passed along the review and you have replaced those roofs also.
Nathan was a good representative.
Apple Roofing did a good job.
I dealt with Dom Genari, and he did a great job, was informative, answered all questions, and made a difficult time a great experience.
I'd love to write a full review but that seems like a waste of my time. A company like Apple will never admit fault and certainly won't change because I'm unhappy with them. I take the blame for hiring them in the first place. I won't make that mistake again.
Good shingle selection colors and good shingles, Good shiny gutters, they matched the new siding with the old siding on the sides that weren’t damaged from hail. They were very nice. Eric was very nice, patient, and helpful! Good job!
They were not useful at all. The whole situation was just a lot. I'd climb up on my roof and do it myself before letting them do it. That is the honest-to-God truth. It took forever. My roof was damaged from other issues, but they refused to fix that either.
Apple Roofing was fast and efficient and they got the work done that they promised to do. They were friendly.
Knowledgeable, experienced and efficient
They were recommended by the insurance company. When the roof was completed, I had it inspected by an inspec
tor and 2 roofing companies. I could see nails sticking out from various places. They all agreed that the nails used on the ridge rows were too short and did not go far enough down to secure it properly. Apple came back out several times and kept nailing down the shingles that were loose or had the nails popped out. The insurance company said they were going to have an inspector come out, but changed their mind. I had to accept it as is and I fear that in a few years there will be problems with the 40 year roof. They kept telling me it was under warranty, but not for that many years. They left marks on my exterior walls that had been painted within the past year. As a realtor, I have been involved with many roofs being replaced and the work was never questioned by an inspector or other roofers. Over the years, I have had replacements on my own homes and had good experiences with the work being done properly.
Workmanship was poor communication was hateful at times
I liked everything except for when I pointed out the incorrect dollar amount for the dumpster/roll off fee to be told that it was wrong and since insurance approved it that it was fine, and he did nothing about it even after on more than one occasion pointing out the fact that insurance did NOT approve the whole thing and I had to pay out of pocket for part of it.
I would recommend, if someone asks.
Imo Recommending these crooks to my worst enemy would be too cruel. Gas furnace flues were left disconnected inside attics on two of the six roofs. Imagine the lawsuit if carbon monoxide poisoning had injured residents!!!
Our initial experience with an Apple was great. Sales Manager, Chris Duffek, was and continues to be excellent. However, once construction started, everything started to fall apart. Crews didn’t come when scheduled, tasks were left incompleted for weeks with no explanation, construction materials and garbage left unattended for weeks on our driveway.
Very prompt and good workmanship
They were very communicative, had good follow through, and did good work.
They need to take the pliers away from the workers and just let them use their hammers. They cut wires that they were not supposed to.
Looking back we thought we would have had better results with a local company.
Very stress full experience. Lots of unnecessary damage to my house.
Terrible company will never use or recommend.
The installation crew from Apple Roofing did a great job! They cleaned up after themselves, and I did not find any nails in my yard or driveway.
They did a wonderful job and I'm glad that I got it done. They got it done quickly.
Apple Roofing had horrible customer service and left our house an absolute mess. There were nails, trash, and shingles everywhere and the flashing was installed incorrectly on multiple corners. One gutter was not installed as well, and the list could go on. They did a terrible job in my option.
I had nothing but trouble with them.
It took over 2 years to get the job finished. Left a huge lift in the yard for 4 months without using it. Then tried to charge me for the rental.
They were very professional and communicative.
Great customer service!
Apple did a quality job at a fair price and finished the project on a timely basis. Enjoyed working with Logan and Ray.
I would want my friends and family to have. A stress-free process, which was not the case for me.
I would recommend using Tim Wilkerson.
Fred Williams was amazing throughout the entire process! His communication was impeccable! Made it seamless and stress free...thank you so much Fred!
I would definitely recommend them to a friend or anybody
At first I was really disappointed due to the time it took to contact and work with my insurance company. However, Apple worked diligently to get the proper funding to repair my roof.
Andrew Pyle was responsive, I was able to reach him via text message day or evening.
I have consistently had issues with receiving documentation and have had to request several times. Response to complete work has been difficult.
Dave Alexander did a nice job of coming out and talking with us. He was personable, professional, and courteous. He was careful in his assessment of our roof. We appreciated his follow-up and his comments. He followed up with us on the actions and also for documentation afterwards. We are satisfied with his handling and leaving of the installation.
I already have two friends that are using them.
Initially, the customer service was lacking with the first person I dealt with. However, once the account was taken over by another person, the service was excellent. I was kept informed of everything as it went on. I would give it a very high rating, although my initial experience was not too terrific.
I would recommend them to a friend.
They have high quality service and materials. The representative was up front, honest, and very informative.
Recommend my whole family and friends