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Robert P.
That the mitigation and restoration departments are separate entities that don't really communicate well with each other is something I had to discover on my own. This created a delay as mitigation was completed, and I assumed restoration would commence. In the case of our situation, that added weeks to the amount of time our home was in disarray. Though I'm unsure if such protocols are standard in this industry, it is inefficient and frustrating for the customer. With one exception near the end of our restoration, all of my interactions with ARCO's employees was courteous and respectful. I've contacted customer service already, and the issue is resolved to my satisfaction, which makes further action unnecessary. I would be willing to recommend ARCO with the caveats mentioned in the above comments. They are a responsive, professional company.
