Did a great job and explained the work to be done

The staff has been helpful and very pleasant to work with.

They did a great job.

I’ve been waiting since the end of September for my credit on the stain. I filled a complaint on BBB and you responded on December 18!. It’s been close to 1 month from that! My patience is Gone!

I was very pleased with everything and the results were wonderful.

Horrible communication for project. We were often left in the dark. We had to be the one to call every time. We had no idea when Dennis was away for 3 weeks, and had no idea why Tyler would not answer us for 3 weeks. This combined with a complete disregard for the schedule that was set. The original end date was set for June. Work was not completed by ATI until October.

They did not clear out

At first, I was pleased with them, but their lack of communication and priority of organization has left me sour.

the process of getting my repairs done was not good. they came out and looked then said they would talk to my insurance. I called to get status and was told oh ya I was going to look at that. After another week I called again and was told that my insurance was not going to pay enough for the repairs. I called my insurance company and was told they were given a much higher bid than I was. I contacted the estimator to find out why and never got an answer. I went with another company and my repairs were mad quickly

ATI Restoration Dallas was on it, did a good job, and everything they did worked out really well. We were not able to use ATI Restoration Dallas for the reconstruction, but they were in here quick for the mitigation. They covered everything and the company that came in for the restoration did not have to do much.

Very prompt and professional.

ATI did an amazing job of remediating my home from a lightning caused fire and subsequent water damage. Their teams did the work very efficiently and with a great deal of empathy. I cannot say enough good things about the company. Everyone I worked with was amazing.

ATI was quick to respond to our problem. ATI was professional and provided updates on their methods and progress. Thank you ATI.

Our 6-8 week project took over 9 months. In the 9 months time the asbestos people showed up on time and worked quickly. However, they used our laundry room as an entry/exit and never cleaned this area. ATI had told us this room would remain closed and secure. After the abatement was completed we met with the director at our home. Tyler Wood was short on answers. While our luxury laminate floors were beginning to be installed, I noticed they were not doing it properly. The one man who was doing them looked at me and knew that there should have been a barrier put down first, and as best as he could, pointed this out to me. All the while Tyler tried telling me it was fine. Finally he agreed and the man went to purchase the barrier.
After our floors were put in basically not much happened. While we had a project manager who agreed to touch base daily, signed in our contract, it was left up to us to reach out to him or Tyler. My husband went by the house daily, and our neighbors updated us as well, often, to tell us that once again no one had showed up to work.
Tyler allowed months to pass by and then pointed out that they’d need to finish up with basic prefabbed kitchen cabinets because our housing expense was going to run out. This felt like a total set up as insurance had agreed to custom cabinets, as that was what we had prior to our incident. After getting our insurance adjuster involved, workers began showing up, but not often. We were informed that the reason why our walls were installed but not prepped yet for paint was because the crew foreman was out of the country and his crew was lying about showing up. Per usual, Jeremy had not been to the house to see that nothing was being done. Once that crew did finally finish their work, paint was applied to our walls and ceiling without first cleaning the dust from the sanded drywall. Jeremy then tried telling us that it was not in the scope of the work, even though it was.
Fast-forward.
When we finally approved the work it was not without noticing a ton of issues that we had to write off as we’d been displaced for over 9 months and simply wanted to go home. We had to empty our laundry room and throw a lot of stuff away, either because of damage or dirt. We cleaned it from floor to ceiling. We have a lot of cracks throughout the drywall seams, we have not yet repaired those. Our tile was not installed properly the first time, the second time we agreed to disagree. They did not properly seal it so it’s rough and dingy. The counters were installed in the bathroom and oil based silicone was left on walls, repelling the paint which is now peeling.
The entire experience felt like a switch and bait, like being sold a lemon, like an absolute nightmare. At the end of it all ATI reached out to us several times demanding a payment but would not give us any sort of detailed breakdown of what the money was for. Our adjuster handled it after they would not stop demanding payment.

I wouldn’t recommend this company to no one.

I haven't had everything completed yet but the way they have handled communication has been amazing. I have heard from them weekly and just knowing what's going on and being updated on my property has been great.

ATI workers did a good job assessing the damage on my home, making sure wet areas were not growing mold, and completed the request.

Jay was great in every aspect. He came by multiple times to make sure we were happy with the progress.

We initiated the project on March 11th, and as of today, June 5th, it remains incomplete. There is a section of the door frame that lacks paint due to the plastic barrier that was installed and subsequently removed. Additionally, the sink stopper is missing, and there is an ongoing dispute regarding its whereabouts. We have photographic evidence of the stopper being present near the sink during the construction process, indicating that it was misplaced or lost. We have expressed on a numerous times our dissatisfaction with the deficient communication and lack of thoroughness in project execution.

Work was completed very satisfactory. Very pleased with the job.

professional, thorough, friendly service

This has been the worst experience ever, the project manager took for ever, no communication at all, aggressive did not show up, long times.

Highly recommend