They were great during the whole process.

In my opinion, the company bent over backward to help with my problems. It wasn't always fun and good but the outcome was complete and great.

Was a great experience. Easy to work with and when they arrived to get to work it was completed to our liking. I have no complaints.

ATi was chosen when the original contractor failed in their response, so to be fair they had pieces to pick up. They were quick to respond initially and then as the project dragged on they became less responsive. There were several materials mis-orders causing further delays. Every staff member was as professional as expected and respected the site.

They were very responsive initially. There were material availability issues initially. Then, when the wrong size was delivered and I was told it had to be re-ordered and would take another month, I received a delivery 2 days later of the right size. They found it in Colorado Springs. Too bad they didn't check there on the first go round...I thought it took longer than it should have from the date of claim report to the completion. I also involved myself in the process to make sure I received the proper fasteners for the shutters. I initially went through the project manager who said he would take care of it, however, the next day, the crew was spray painting 3" wood screws instead of ordering the fasteners I had researched and offered a link to that matched existing. That was disappointing.

The initial response to the mitigation was superb and well handled by the technicians, who went out of their way to make sure everything was done to my satisfaction. After they left however, a project director with the company arrived and told me all carpeting had to be removed (when only two-three square feet was damaged). The insurance company signed off on a $6000+ claim he entered, I received a check for $1400 from the provider, and all I received after this were excuses and responses an unnamed "third party" was responsible for the holdup. It has been a year now and nothing has happened with this company. Since then, I learned this is a practice utilized before by companies to allegedly defraud both insurance companies and consumers. I was advised by another local company, after they investigated the damage, that all I need is a patch replacement (3 sq ft) of padding and retack of the carpet (which is only two years old), a job costing close to $500-$1000 and maybe takes two hours, but I cannot afford to have them do the work because of the outstanding claim, so the damage in my den remains unrepaired. I would never recommend any company that makes such audacious claims to require every square inch of carpeting in my downstairs level replaced for one small piece of waterlogged padding. Therefore, in spite of the initial work the technicians did to mitigate the water damage, in which I give them top marks, the overall survey is based completely on the lack of follow-up and refusal to engage repairs deemed necessary by my insurance company.

The team has been great.

Work is midstream. I've had good experiences with ATI in the past, but this latest project has been challenging. I find myself wishing for more, and more consistent, communication from the team.

It was a terrible experience.

They wouldn't be the first choice if I had to choose again.

I am very, very pleased, they did a tremendous job downstairs.

American Technologies - Denver and Ryan did a wonderful and corrected the things that came up that needed to be done right away. They have one or two things they are still going to look at that we have to check into and reference on a sprinkler system. They are taking care of all that without issues or problems and are doing a fine job!

Everyone involved seemed very concerned about my problem and were always available if I had questions regarding the work and its progress.

Really, all in all, they did okay. It just took a lot longer than it should've.

We had to continually pull out our project plan as the project manager had no idea where we were at with the project or what was left. He had no idea what painting was needed and said we were complete with our laundry room when all walls needed painted, floorboards needed painted and one floorboard needed replaced.

Quality work, skilled contractors, but scheduling was little bit of a nightmare.

We wanted to do more work with them but we were not happy with their work.

This was really a good experience. High quality work, and they paid attention to details. It looks great.

Mark Neufeld was great to work with. He went out of his way multiple times to help me, and I felt I should share that he is an example of going above and beyond for a customer. I would work with Mark again absolutely.

Because of the time that it took. The quality of work was good, but the timing was not great.