Professional staff, good work, helps move heavy items and cleans up well

Overall I had a good experience with ATI. The staff that was part of my project responded quickly and efficiently. However, sometimes I would send information and it appeared that no one had looked at it. They went above and beyond in one of the areas of making the bathroom be functional and not just complete. The only main issue I had was the fact that they put in the toilet incorrectly and then when they came back to do it, they did it even worse. I had to pay out of pocket for another company to come and fix the problem, which was annoying.

I really enjoyed working with John he was so easy going and he didn't have to hound him about anything he knew when to you know add the little extras that I added on you know so it would help my budget and it wouldn't slow down the work I really appreciated the way John worked with me thank you

ATI employees that I am involved with all have a very kind personality and stay in touch as this job moves forward.

It took months from initial walkthrough and insurance approval to finally set up dates and times for repair work. What I was told was a one, maybe two day job; eventually turned into three. Was told that the trash that was left behind was going to be taken, left with me and I had to take care of it.

Truly impressed by everyone I've interacted with at ATI. Very professional and knowledgeable, as well as great people.

Did not complete work, abandoned project and work they did was done incorrectly.

Jesse Fein was extremely responsive and easy to work with. He understood what I was looking for and the team was able to get the job done in the time promised.

The work performed and the time it took to complete the job was fantastic.

It was very difficult to get a date for someone to come make a simple fix to a problem that was created when they did the initial reconstruction on my bathroom. To date, March 26th 2005, the stain that was caused by the tub overflowing in my son's bathroom still has not been repaired.

See the following We would NEVER recommend this company to anyone. We would warn others against this incompetent outfit.

Prompt and professional

They were very responsive, very thorough and came out the next day to complete the repair repairs

Very prompt and completed job in good time.

The job is not finished. Contact me when we are finished.

Came out quickly. Started work immediately, answered my questions professionally

the experience was awesome...until .......and then it was a shitshow!!! this review is after Ed Gonzaga took over my flood repairs

I was told on 2/4/25 that a refund would be forthcoming for the flooring. As of today Thomas Webb told me no refund was received and he would follow up with you. No payment to me could be issued until the refund was received from you. Please process the paperwork Gerald said would take approximately 30 days but now is 44 days. Please refund and mail to Connect Insurance. Attn. Thomas Webb. For claim #
01-008-485409. Policy # 41325176. 1/16/25. Shirley Smith

The tarp didn't stay on - lasted only 3 days .

Everything was done very professionally with great care to make sure they restored everything just the way we wanted it

Very professional and quality work

Great communication and workmanship

Top shelf all the way

ATI was sent by my insurance company to dry out an area that needed to be taken care of after a leak was repaired. They brought out the equipment then took it all out knowing that the area was not dry or ready for the floor to be replaced. They pulled out one board (that they said they were not suppose to unless they were doing the restoration). I left messages for the project manager (Lebrente Stevenson) that were never returned. I contacted customer service and Jim Bowman the assistant project manager came to my home and they left the dehumidifier there for a couple of more days and sent a couple of women out who said the floor was still wet but they took out the dehumidifier. Jim Bowman was very nice to deal with - but the floor is still wet so it is not able to be replaced until completely dry. which we are trying to do with large floor fans. They made me feel like I was suppose to pay them but I knew that my insurance company was taking care of that part.

They damaged my master bedroom mirror and expensive china cabinet then lied about seeing a video of it broken before they packed my home. My furniture was 2 years old without a broken mirror and damaged china cabinet. I requested to see the video, but my request was ignored. They want to put a lien on my home for a missing check. My bank doesn’t have a copy of the missing check. I sent them $2000 of the $3900 and they resent an invoice requesting $3900. This is fraud. (My son paid $2000 for me.) I owe them $1900 and not $3900. They are dishonest and untrustworthy. I will never ever recommend this company. Presently, I receive disability income only.

All of the workmen were very conscientious, neat, and accomplish their tasks in a timely manner. We were very happy with the final result.

Staff is always respectful and responds to any situation with a fast response.

My comments are in the different questions under quality and duration.

repair looked like new construction, not repaired construction.

Communication - I've asked more meetings and call backs to discuss an invoice question and no one will get back to me.

ATI help me to handle all the events after fire accident when I was wondering if I can continue to live a normal life.

Exceptional, timely, and professional work.

the state they left my property in was worse than the damage they were supposed to fix

Lack of communication and scheduling. Not all money transactions were stated up front. Then was made held hostage if we did not pay a deposit that i was not told about up front. Cordination on site seamed schetchy. You had differant people each day and my customer had to reorieniate each crew. My customer felt the work was not completed or done as what she remembers being told and what she saw seamed different. My number is 720-971-0995

Very happy on the job they did

The lack of communication was significant. One month after the work was supposed to begin, we asked to start it. Then, they work well for about 2 months, and then it was very sporadic for 4 months and came mainly because we call them to continue the work. Some tasks were not done properly and we asked to redo them.Then, we waited for about 2 months to receive a final invoice that was incorrect. Even if they had the information, they asked us to provide them again bills we paid indicating difficulties with paperwork management on their side.
The reason why we did not go lower in our mark is because the final result is beautiful, the company has been flexible and patient with our needs, schedule, and choice of material. They also were responsive once we contacted them. Employees were respectful and professional.

Dealing with this vendor was highly stressful so I would not recommend

I have a couple of items I’m looking to have replaced or more realistically be reimbursed for but other than that, I can’t at all complain about my experience with ATI although I wish they hadn’t suddenly been made to return my things. My stuff had been stored so long that I’d had to replace a lot of it in order to survive in the interim. So we didn’t have anywhere to put a lot of the stuff and I remain surrounded by boxes

I will scream from the highest mountain about how happy I am with the service performed. My home is back to me better than before the sewer leak.

Daniel from Jenkins was outstandingly professional, knowledgeable, courageous, and thorough.

Project Managers are terrible

Knowledgeable team members

very profession of my belongings and took care of my house

Everyone I worked with (Andy, Juan, Alex) was responsive and kind and the work was done well.

Good work but took way too long.

Professional nice people

One of by far the worst experiences I’ve ever dealt with in my life. Took 2 years to complete the restoration to the home. The turnover of at this business is the worst I’ve ever seen. Absolutely awful experience. Would never recommend this company.

We use ATI Restoration Dallas exclusively, based on good experiences so far over the last year. I work directly with Will Pierce, and he is always on top of it.

Was not interested in really finding the leak. Walked around in circles looking at the walls. I told them it was a slab leak so should of looked at the ground. I had to keep asking then to go into spaces to look. Was at my house less than 10 minutes. I bought a infrared camera on Amazon for $150 and found the leak within a minute!? I would not use them and also told the insurance company about them.

The crew that came out to my house had zero idea of what to do. I had to show them how to take up the floor, point at several spots for water damage, and to for the final moment, they left their lunch trash all over my laundry room. Worst company ever!