They are very responsive. I deal with Tammy Umland and anytime I have had an emergency in the past, during the storms especially, she responds to my text within the hour and I have someone on sight that same day or night.
There have been occasions where other third-party vendors have not been able to make it. They are not associated with them, but they have even made recommendations and because of that, I have been able to take care of things faster. So, her customer service has always been superb!
Very impressed with ATI in all respects. Good communication and experience with a very diverse team/sets of skills.
ATI brings high quality and dependability to each job.
They performed exactly as they said and responded quickly.
There was some frustration with Sunrun, the company they were contracted with, and their coordination. I did not have any issues with them once they arrived, but it was the matter of getting them here that was the issue. However, I am not sure who was responsible for the lack of coordination.
They were slow to process the repair.
It took a lot longer than I anticipated to complete the project. I am pleased with the results. Everything looks great.
Qds
It was a very bad experience... impossible to track who the PROJECT MANAGER was at any one time... was passed from Project Manager to Project Manager.
The workers were very friendly and very professional.
I am very pleased with ATI. I had a neighbor walk by and say “you would never know anything happened here”. The staff was always friendly and helpful.
It took a lot longer than it should have. There were a lot of fires in California at that time so it was tough for them.
Generally, things just took way longer than any of them projected. There were lots of reasons for that. Some of the reasons were within their control and some were not.
American technologies was extremely unprofessional. The workmanship was very poor. Many of the employees lacked customer service skills. There was also a lack of communication from the project director. In addition, the timeline was frequently changed and extended. The project director was unorganized and unprepared throughout the whole job. The project director had to cancel scheduled days due to big oversights he made. This caused an inconvenience to my personal work schedule as I had already taken the day off just to be told the day of that he had made a mistake and would have to reschedule.
Amazing service.
This company is extremely professional at every level I dealt with. They were able to work with a schedule that I needed. Every worker was extremely timely and clean. The cleanliness of their workers was outstanding. Having been a contractor before and now an inspector, I would recommend American Technologies of Sacramento very highly.
Peter Jones, our project manager, kept us informed throughout every step of the project.
Everyone involved, from the demo crew, packers, and installers were very cordial, professional and punctual.Dave was especially understanding and made the whole process very easy. ---And ahead of schedule.