The installers did an excellent job with the demolition and install and I would recommend to a friend if the cost is not prohibitive to them.

The process was easy, and the team was very professional.

We had our master bath remodeled including shower, tub, vanity, sink, toilet, lighting, and floors done. Even with having to remove a jacuzzi style tub and tile floors they were done in 4 days. The guys were great, professional, and a pleasure to work with as were the sales staff, project manager, and company customer service contact. We were so pleased with the outcome that we have hired them to update another bathroom. Highly recommend.

Very prompt and we’re here when scheduled

The workers that installed the shower were very professional. They went above their work very well.

Bath Makeovers completed my construction,not Jacuzzi.

The job preformed by capital was Excellent!

All in all a great experience, I would definitely recommend them to anyone looking to replace their showers / bathtubs. We had an old clunky fiberglass shower and a retro black bathtub with god knows what material. The new shower and bathtub look AWESOME! For the shower, we did a gray subway tile on the front and back and herringbone / chevron on the side - it really transformed our entire bathroom as it’s the centerpiece of the room. Where else can you find a DOUBLE LIFETIME warranty that can be transferred to a new owner if you sell your house? Thats a great bonus.
They do full remodels too but can’t speak to that as we got our showers done, but based on their craftsmanship, cleanliness and workforce, would anticipate them doing a great job.
One area to set better expectations is the coordination between demo crew, plumbers, inspectors and install crew - this makes the job go a little longer than expected but a lot of that is due to the coordination with local permits and inspectors. Knowing that on the front end would have helped, but Hailey in the home office was very responsive and helped us understand the time tables.
All in all, highly recommend!

My bathroom went from a total nightmare to bold and beautiful in a week. There were a couple of bumps in the road, but the customer service team is highly responsive. Quality work was done and any associate that we dealt with was friendly, knowledgeable and meticulous. They cleaned up extremely well every day and made sure we checked their work before they left. If we wanted something fixed/changed/tweaked, they were happy to oblige.

I tell everyone who has done my project.

Great work, on time, clean, good team!

All I had done was by bathroom remodeling due to a rotten job from a previous company. I have recommended you to my friends. I did not have a jacuzzi bath installed.

I was somewhat hesitant at first, but after moving forward I was glad I did. I thought the install team was excellent. The overall experience was positive.

probably

I paid $24,000 for a small bathroom, and I was left with plaster on the walls that has to be sanded and painted. It's a very small bathroom that would only fit a stand-up shower, not a tub. I shouldn't have had to sand and paint the plaster after spending $24,000. I was upset about that. I have to hire someone to sand and paint. I think everything should have been done.

Yes .. expert craftsmanship and honors their quotes

Came out as expected

I wasn't satisfied with the way they handled my appointment for the installation.

Waiting for a response to the damage done by the installers

The updated showers are great! Easy to clean and look amazing.

Amazing workmanship, professionalism, and timeliness on the project.

Would not recommend

When we had trouble after they were done, it took a couple of months to get fixed.

The installers were nice, professional, on time, and finished when they said they would. They also came back to correct small problems, including dings on the walls. Made them look new.

The two-man team's work was professional and excellent quality. The remodeling of floor, walls and installation of furniture along with the bath conversion was seamless. Everything was cleaned and all trash removed. All items in the contract were done and then some. Great value for the money.

Everything was done well. They worked constantly and only stopped for lunch. They cleaned up after themselves and were really good.

The 2 gentlemen who installed our walk in shower were extremely attentive to our needs and desires. They put in a very long day and cleaned up after themselves very nicely.

I thought that it was a little expensive.

The installers were very professional, courteous, and they did a great job.

They are good.

There was an issue with the install - a party was forgotten and thus not installed. They came back with a similar part, but not what I ordered, and would have reordered the correct part has I not had one myself, from over a year before install. They installed that, made sure I was satisfied with the water flow, and left. No extra charge for second cat, whole install start to finish took a week and a half, but only because I was so enjoying the bath I didn't use the shower until a week after! If not for the weak water flow, I would have been fine waiting for the part.

The actual workman were fine, but it took 2 months to finally get it done. First they couldnt " find" the water shut off. Then, when they finally did, they didnt supply the person to shut off the water, claiming it wasnt their responsibility. Condo association had no clue, asked me if I got the permits. They also called when I stated more than once that I work all day cant respond to calls.

Found the vice president very condescending and ride, as well as the office staff. I got the impression that if my bill was going to be 25k rather than what it was they wouldve worked harder.

A bit disappounted to get to the final outcome so I would not recommend.

Terrific experience!

absolutely

I wish I never went with this company

It took a long time, but it was a very good experience.

I was pleased with the experience. The people from start to finish were respectful, courteous and professional. Thank you.

The workmanship was stellar; the products were great. I felt that there was a big lack of communication about when the job was going to be. I also could not reach anyone to talk to the whole week before the installation. If the customer service was better, I would leave more stars but it was very stressful for us not being able to talk to anyone or know when the job was starting until literally the day of the job.

Workmanship was fantastic. Bathrooms look great. A little rough on the communication to start.

I was promised my bathroom in 12 weeks. I called multiple times and didn't just return calls.

They did really great work. My only concern was that they accidentally put a hole in my ceiling. The administration office said they were going to get a hold of someone to fix it, but they haven't gotten back to me.

Everything went beautifully.

Tough to recommend; I did suggest areas of improvement...hands-on communications. If it happens to me, it is happening to others.

They did a very good job, and they were very efficient. They did what they said they were supposed to do.

Quality and workmanship could have been better

The 2 workers were very good, clean and professional. That’s were this stop for me and my family. Since the end of the project, I have multiple requests for proper documentation of the work and the 2 checks I have provided to the company. This seems to be an issue with the company providing the documents along with any breakdown, proof of warranty of the work performed. I believe permits were not pulled for the job. Something seem a bit fishy as for as I’m concerned. The sad thing about this is there is a second bathroom project waiting my green light. This will not be happening now. There will be no referral coming from me.

I would recommend Bath Makeover because of the experience we had but it is a LOT of money to have a luxury like this walk-in tub!!!

There was a lack of communication. The contractors were great but did not have clear instruction about what was agreed on when signing the contract.

The crew did an excellent job. mThe coordinator worked with the condo association to satisfy condo association requirements as well as city permit

I am very pleased with the Bath Makeover service from start to finish. Bath Makeover is very professional.