They were fantastic and far more knowledgable than their competitors and their selection of products was better, too. The salesperson was fantastic and did not push us to buy anything. He actually listened to us. The crew that came out was very careful with our house. I have no complaints and I can't imagine anyone doing a better job than Bath Planet.

Likely To Recommend

Likely To Recommend - We already have! They were fantastic and far more knowledgable than their competitors and their selection of products was better, too. The salesperson was fantastic and did not push us to buy anything. He actually listened to us. The crew that came out was very careful with our house. I have no complaints and I can't imagine anyone doing a better job than Bath Planet.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the salesperson since he knew everything about it and anticipated our questions.

Recognized Excellence

Recognized Excellence - I would like to recognize the Joel, the salesperson, for his exceptional service.

Personal Message

Personal Message - You all are fanatics and literally the best. Keep at it!

Areas Of Satisfaction

Areas Of Satisfaction - They all did a beautiful job! Very happy!

Additional Comments

Additional Comments - They did well.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the high quality of their work.

Recognized Excellence

Recognized Excellence - I would like to recognize the guy who did the install. He was excellent. He was working on his own most of the time.

Personal Message

Personal Message - Continue the good work.

Problem Resolution

Problem Resolution - I had one issue, I felt like they didn't think it was an issue. It got fixed, so I was happy.

Additional Comments

Additional Comments - It's a good feeling not to ever have to worry about that bathroom again.

Areas Of Satisfaction

Areas Of Satisfaction - The installer answered all of our extra questions we had in a very nice way. He was professional, very personable and customer orientated. I enjoyed him doing the installation.

Areas Of Satisfaction

Areas Of Satisfaction - With the outcome of the shower. I just love it.

Personal Message

Personal Message - I was very pleased with the workmanship. And the also the salesman, he was very knowledgeable and gave my nice choices to choose from. Also the installers did a really good job. The workmanship is really nice.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the work, it is perfect. We had one small problem and they took care of it immediately.

Personal Message

Personal Message - You have wonderful employees that are very prompt and do a good job. They are real professional and it was just a great experience, I never had any doubts.

Additional Comments

Additional Comments - I will highly recommend Bath Planet.

Areas Of Satisfaction

Areas Of Satisfaction - The salesperson was clear and thorough without being pushy. We were quoted a price that was good for 30 days and during that period there was a death in the family so we didn't call to proceed until the 30 days had lapsed but the original price was honored. From sales to installation everything was easy!

Recognized Excellence

Recognized Excellence - Our sales person was exceptional. The best communication and conscientious about our time.

Personal Message

Personal Message - Thank you for making doing business so easy. We have struggled to find quality contractors for other work at our home and from start to end this was a no hassle project! We love the new shower!

Personal Message

Personal Message - We appreciate their work. The staff was great and we would use them again.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the fact that Bath Planet had a Christian outlook. I was impressed with the young man that came to talk to us about it. I could tell he was faith based, and I appreciated that. When talking with the installer, the pastor's wife was impressed with his faith as well.

Recognized Excellence

Recognized Excellence - I would like to recognize the salesman for his exceptional service.

Personal Message

Personal Message - I would like to let the owners of Bath Planet know that they have fine people working for them.

Areas Of Satisfaction

Areas Of Satisfaction - In all areas, they were really good. The product was good. The price was good.

Personal Message

Personal Message - A job well done. I would highly recommended them.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied that the installers were very professional and very friendly. Every step they took exceeded my expectations.

Personal Message

Personal Message - I feel lucky I came across a mention of them or in an ad that led me to talk to the people and get a quote and use them. I hear that they don't have heavy advertising and I was not aware of their name. Even though the area I moved from they have a display at a big indoor/outdoor market, I'm not the kind of person that frequents those places. I am very pleased with the final product and work and would definitely recommend them if anyone were to ask me. I can't think of a higher praise. Every step of the way was outstanding!

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the installation.

Personal Message

Personal Message - Do everything you can to keep the young man that installed it, he was very good, very nice, kept everything clean and was one of the most excellent workers that I've ever had do work for me.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the sales and the installation. The installers were very knowledgeable and clean. The sales representative was very knowledgeable.

Additional Comments

Additional Comments - They did a great job! We are very pleased.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the installation process because we were going through a difficult week and they were very understanding and nice. We really appreciated that.

Recognized Excellence

Recognized Excellence - I would recognize the installer for exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the high quality product, it is stronger than fiberglass.

Recognized Excellence

Recognized Excellence - I would like to recognize Bill for his exceptional service. He did a good job. He coordinated all of the project and once he knew what was happening he communicated with us.

Personal Message

Personal Message - The only message that I have for the owners is that everybody did a good job and the workmanship was great. Everything went perfect.

Recognized Excellence

Recognized Excellence - Everybody was great from beginning to end.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the workmanship.

Recognized Excellence

Recognized Excellence - I would like to recognize everyone, they did a great job.

Improvement Suggestion

Improvement Suggestion - I have no suggestions, they are wonderful.

Improvement Suggestion

Improvement Suggestion - They did a great job on the bathroom and we are highly satisfied with it.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the installation.

Recognized Excellence

Recognized Excellence - I would recognize the installer for exceptional service. He was really thorough and would point things out to me.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the end product. It exceeded my expectations.

Personal Message

Personal Message - Thank you for doing a good job, we will refer you if the opportunity comes!

Problem Resolution

Problem Resolution - They were fantastic! From the sales to the staff, to the young lady that answered the phone - they were all fantastic! The young lady that answered the phones was helpful, polite and professional. everybody that I dealt with showed that they cared. The owner himself was just a very professional, polite and caring individual.

Installation Crew Punctuality

Installation Crew Punctuality - The two gentleman showed up right on time, both days.

Quality Of Materials

Quality Of Materials - I am more than satisfied!

Installation Crew Cleanliness On

Installation Crew Cleanliness On - They were incredible. It was spotless. They were great.

Areas Of Satisfaction

Areas Of Satisfaction - I am most satisfied that the end result was miraculous. The extent of the quality was beyond my expectation. Again the staff all the way around (installers, office personal, owner, and sales person) were all consistently professional, polite, and thorough.

Current Referrals

Current Referrals - I will continue to sell the benefits of working with Bath Planet.

Quality Of Materials

Quality Of Materials - I would give more than a 4 if you'd let me.

Personal Message

Personal Message - I think everybody involved did an outstanding job.

Areas Of Satisfaction

Areas Of Satisfaction - I had 2 bathrooms done and I am very satisfied with both.

Recognized Excellence

Recognized Excellence - I would like to recognize both installers, Phil and Jeff for their exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied that they were punctual, informative and they explained the steps as they were going along. I was actually very impressed.

Recognized Excellence

Recognized Excellence - I would like to recognize the installer and the first person who came out. He was not in my area and he came out, he was very knowledgeable and very honest. They were both very good.

Personal Message

Personal Message - I would like to say thank you for training your people correctly. I appreciate the honesty when I ask a question. There was no sales pitch, it was just true answers. I appreciated that and they did not push me. They have done a good job of training their people and hiring the right people.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the customer service, it's great. Their work was great as well.

Additional Comments

Additional Comments - If anyone ever asked me who did the work, I would be very happy to recommend Bath Planet.

Additional Comments

Additional Comments - There is nothing that they did not do professionally or correctly!

Recognized Excellence

Recognized Excellence - The installation crew did an excellent job in both bathrooms. I was impressed with the craftsmanship and care they had.

Personal Message

Personal Message - I appreciate everything they did.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the installation. I thought the installer was very knowledgeable and informative. He stayed until the job was done, worked consistently and was an exceptional quality of work.

Personal Message

Personal Message - They have a quality product and I tend to recommend to others when I get a quality product.

Quality Of Workmanship

Quality Of Workmanship - Both the installers were great young men to work with. Great personality and professional and easy to work with.

Recognized Excellence

Recognized Excellence - I would like to recognize the salesman who came out but I don't remember his name. Everybody was good that worked on the project.

Recognized Excellence

Recognized Excellence - Joel (salesperson) was quite good.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the quality of materials, courtesy of installation staff, and their professionalism.

Recognized Excellence

Recognized Excellence - Phil was great.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the quality of the bath tub.

Improvement Suggestion

Improvement Suggestion - I have no suggestions. They were very polite, nice, and orderly.

Personal Message

Personal Message - Thank you for a good job!

Improvement Suggestion

Improvement Suggestion - This was one of he beset remodeling process we have ever had. They were really excellent.

Recognized Excellence

Recognized Excellence - Greg provided me with exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - The installer was very knowledgeable, completed a great job, and went way beyond what he was supposed to.

Recognized Excellence

Recognized Excellence - Jes Arila provided me with exceptional service.

Additional Comments

Additional Comments - They did a great job!

Additional Comments

Additional Comments - I am very pleased and would use Bath Planet of Northeast Ohio & Erie again.

Recognized Excellence

Recognized Excellence - I would like to recognize the installer. He was very efficient, clean, and knowledgeable.

Improvement Suggestion

Improvement Suggestion - Continue doing what you are doing! I was very satisfied.

Personal Message

Personal Message - Keep up the good work!

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with dealing with the staff. The were pleasant and very punctual.

Additional Comments

Additional Comments - The installers were very professional. They worked from the time they got there till the time they left. They took lunch on site. There was not a wasted minute or motion. They were accessible to us. They used plenty of drop clothes and left my home tidy. It was much appreciated.

Areas Of Satisfaction

Areas Of Satisfaction - They were good people. They were punctual, kept everything clean, and were in and out in a day.

Recognized Excellence

Recognized Excellence - The salesman was nice and knowledgable. The two installers. I can't remember their names.

Additional Comments

Additional Comments - I'm glad I did it. They were on time and got everything done before Christmas so that I could have my company over. I'm happy with the outcome.

Areas Of Satisfaction

Areas Of Satisfaction - The installer and the quality of materials used.

Recognized Excellence

Recognized Excellence - The installer, Phil and Joel was very helpful.

Areas Of Satisfaction

Areas Of Satisfaction - I was satisfied with the installation and how quick it was done.

Recognized Excellence

Recognized Excellence - I would like to recognize the installer for the exceptional service.