I think it would have gone better if I could have understood their language better; they did not speak English too well.

The individual who I came into contact with about the replacement of a roof was very helpful, friendly, straightforward in turns of what was to be done and the price for the completion of the roof replacement.

They are really nice until they finish their work. When they break things then they no longer follow through. At that point they forget who you are.

Excellent experience from start to finish! Knowledgeable group of folks that made the entire process easy and professional!

The guys I dealt with were right there, answered all the questions I needed, and would get right back to me as soon as they had the answers.

They need close supervision on the installation.

I mean, they cleaned up, but they didn't take time to protect my property. They did a lot of damage, and they did a half-ass job, honestly.

They are outstanding and everything was professional.

I have called them several times about some followup information. I have spoken with 2 people and no one has gotten back in touch with me about my issues.

They were efficient, timely, and did a good job.

They did a good job.

They did a great job in a timely manner. They were considerate. They answered all our questions. They cleaned up after themselves.

They said that someone would be out here to supervise. I had a whole crew and no one spoke English. When they did, the person stayed several hours and then left. There was a shortage of my supplies. I noticed and contacted the representative there. They sent out additional supplies and a roof vent was missing. I had to go purchase a roof at hardware so they could finish.

Best Choice Roofing & Home Improvement Inc did a good job.

I feel like they did a good job as well as any of the other roofers. We had a lot of roofers in the area. We had an ice storm and everybody in the area was getting new roofs.

They were very professional and timely.

I was well pleased with the job they did. The job should be okay.

They did very good work, and I am very pleased.

Best Choice Roofing & Home Improvement was easy to deal with, and they helped me a lot with insurance, and we were happy with what we got.

They were a great company. They had excellent customer service. I enjoyed the experience.

I don't know anything about the roof, but I'm hoping they put plywood where needed all over the roof.

Everything looked fine to me.

They were heaven-sent.

The only thing that they did and promised me was literally the shingle that went on the roof. The quality of their work was terrible. They didn't install the catch all system. They treated my home like a new construction site and damaged property.

Overall installation was good. I had to monitor the installation crew after the project leader left for another job. The installation crew damaged the flashing on the siding and had to make flashing to cover the damage flashing (luckily they had a metal brake on their truck). I also had to call the project lead during installation because the crew was supposed to install a cricket, but had no materials to do so (project lead pick up supplies and delivered). Also, a younger member of the crew was installing a gooseneck backwards, but I corrected him. The project leader did a good job.
My biggest problem was communication. After I signed the contract I told the salesman I could wait until the second week of October since I had just seeded my yard. I waited until Thursday of the first week of October to call asking for when I was scheduled since I hadn't heard anything. A young lady at the local shop in Virginia Beach told me she would find out and get back to me. Didn't hear anything back, so I called again on the following Tuesday. A young man at the local shop in Virginia Beach said that I was scheduled for that Friday at 7AM - nice heads up. Installation was as described and I was told I would receive my warranty info when the final check was cashed. It was cashed on 15 Oct. I called Friday 25 Oct inquiring where the warrant was and a young lady at the local shop in Virginia Beach told me she would check with corporate and get back to me - she didn't. I called again on 29 Oct and a young man at the local shop in Virginia Beach said he would get back to me within 24 hours - he didn't. I called again and was passed to corporate warranty (extension 368) and he said he would make sure i got the warranty that day or next - it was in my email within 30 minutes - he got it right.

I am very disappointed. It is a lot of communication while going through the process and transaction completed, but once the roof is done, I can't get anyone on the phone. My concerns are not taken care of, and I still have not been contacted. We have some issues on the inside and outside, but I can't reach anyone to get anything done. At this point, I do not trust the warranty. I can't get anyone to return my calls, and I sent pictures of the damage, but no one has done anything about it. Once the check was cashed, that was it, and I am not recommending anybody to Best Choice Roofing & Home Improvement.

I would refer Best Choice Roofing & Home Improvement because they were nice and professional. They had to work around my schedule to set up an appointment and it was easy to meet with them. It was an easy process.

The work was done in a timely manner, they were here when they said they would be, and finished in one day. I basically have a small roof, so it didn't take a real long time. They did an excellent job, cleaned up, took the trash away like they said they would. Delivered the supplies the day before, said they would be here at 8 in the morning, and they were here at 8 in the morning.

The price was very good.

Best Choice are Amazing !!!

The roof looks wonderful.

They were professional.

They were easy to deal with. The salesperson was prompt and knowledgeable, and the entire staff was easy to talk to and get information from.

They performed professional work.

They have hard working and experienced workers

I would not hire them.

BCR helped me a lot with my project. The rain diverter was initially installed incorrectly and rain caused erosion but after few days new diverter was installed and is working well.

Professional and caring

My house was very well done but my sister's house is was started several weeks ago with a metal roof and it's still not completed weeks later.

It was a little confusing after the work was done. The initial person that came out to help us was no longer there and things seemed kind of chaotic after they left. Things were being passed from one person to another. I am happy with my roof. The initial salesperson was gone when it came time to do the paperwork. I am happy with the work.

They did a good job. I am well satisfied with them.

I had the roofers using the bathroom on the side of my home to the point where it had to be washed. I am still picking up nails off the ground. They did lay down some material, but it was not nearly enough to catch all the nails.

They did a good job.

Best Choice Roofing was professional, and they did their work thoroughly and on time.

This is being filled out by Michelle, not Hooper

They were fantastic to work with and did a great job!

Best Choice Roofing & Home Improvement Inc.'s employees are friendly, helpful, and efficient.

Our experience was very positive. We were kept informed throughout the entire process. The project ran smoothly from the beginning to end.

Very professional contractor with quality control and high standards. Highly recommend this company.

I have had to have crews return multiple times to repair rain water damage and sheet metal not installed back as was before the roof replacement was done. It is difficult to communicate with crews. One day, a crew member grabbed my lawn sprinkler and was using it to pry open a door to a car he was locked out of. I was glad to help get them into their car, but didn’t like just grabbing up my things.