We used Buffalo Restoration for a burst pipe about 15 years ago with great success. However, this time the truck-mounted water extraction machine did not work at all, and a second truck was not called. Much more water sat on our carpets overnight than should have, resulting in stubborn stains that took a second (deep) cleaning to remove. And while 2 people were sent out on the first emergency call, only one person was sent out the following day to pull off baseboards, lift carpets and remove the pad. And I had to help that one person move a heavy piece of furniture that sat on wet carpet overnight! It's obvious that most people have all carpet, pad and interior trim replaced through their reconstruction program (which gains Buffalo Restoration an additional 10% over the cost of their subcontractors), but we would have appreciated just a bit more care in preserving our original carpet and solid wood trim. Overall, their people, professionalism and willingness to help me understand my options is what made the difference in this experience. But this could have been a glowing 5-star review with just a few changes.

Response to my cat 3 catastrophe was handled with immediacy I didn’t know existed these days. The team knew exactly how to deal with the situation. There was no idle hands or gawking at the job at hand.

This was our first experience with this type of situation and they answered our questions in a timely manner. They accomplished the job and were very thorough .

Buffalo was very responsive to our initial request and laid out some of the steps in mitigation and remediation. I felt they were thorough and serious about completely resolving the problem and effects of the water leak.

not lilkey

Very professional & easy to work with.

They came right away when we had an immediate water leak. They kept on the drying process until it was resolved. Their staff are kind and helpful!

We were very impressed by the quality of work and care taken of our home.
Great care was given to keep the work area clean by day’s end.

Overall it was a very frustrating process. Buffalo Restoration and my insurance co (State Farm) did not work well together. The water leak was on June 21st, and we are still dealing with the last few items of the process. My husband and I really don't understand what went sideways when. We had a water leak about 10 years ago, and it was a simple process to have it fixed. But this time -- Even with insurance covering at least $10K we are going to be out of pocket at least $13K and possibly $20K depending on whether or not State Farm covers the last item.

They were very responsive, professional, and got the job done without any problems.

Efficient and effective.

Customer service

Dependable-shows up on time, Adjusted their schedule to work on my project, Communication- answered my questions

Great team, from first phone call to wave goodbye, process for my crawlspace redo was very professional.

Professional. Responsive. Cared about the customer.

Buffalo responded quickly.

Buffalo Restoration had great professionalism and thorough process.

Buffalo was out quickly to help with the water and drying process. Everyone was kind and helpful and really did their best to get things done well and smoothly. Thank you!!!!

Response time was good. Defining the problem was nebulous. It seemed the dryers were in place for longer than maybe necessary.

They have been great consistently throughout many years and projects I have used them for.

Immediate redponse

The people.

Quick response. Timely job completion. knowledgeable. Great cleanup.

We were well pleased with the Company and the employees who worked with us to solve our problem. Thanks Buffalo.

I was pleased with the overall work performed.