Recognized Excellence

Recognized Excellence - It was a good company to work with. Everybody was good.

Areas Of Satisfaction

Areas Of Satisfaction - It was done as we discussed, and I'm satisfied.

Additional Comments

Additional Comments - The experience was easy, comfortable, and no pressure. It was a good experience.

Construction Quality

Construction Quality - tough to answer, because their workmanship was excellent, the materials were not, cabinets, warped and not nailed well, but builder specialties took care of whatever issues we had

Value

Value - Builder Specialties did everything they could to get replacement materials for the cabinets but the company they purchased from did not inspect the replacements, no fault of Builder Specialties. Our carpenter worked around the issues.

Areas For Improvement

Areas For Improvement - our only issue we had was the quality of the cabinets that our carpenter had too spend extra hours adapting them to fit. builder specialties made every effort to work with us on this issue.

Areas Of Satisfaction

Areas Of Satisfaction - their high quality of customer care and satisfaction. the design choices were amazing, the help with choosing layout and colors were outstanding.

Lead Source

Lead Source - internet, local company

Additional Comments

Additional Comments - Matt, Steve and Laura's prompt attention to each and every issue I had where above any other customer service one would expect to have.

I am likely to recommend Builder Specialties Kitchen & Bath to a friend because I worked on some sizable projects with Matt, and he's always done an awesome job for me.

Areas Of Satisfaction

Areas Of Satisfaction - Builder Specialties Kitchen & Bath met my expectations because I think it was 45 kitchens he had to preorder, and most everything was correct. Anything that wasn't they followed up and created a situation where I could continue.

Lead Source

Lead Source - I heard about them because they were who my company hired. I'm superintendent for a construction company.

Additional Comments

Additional Comments - Matt has always been very professional and we work well together.

I am super happy about working with Laura. She was very helpful, patient and her communication was top notch. Laura put together a design to work well with my small space and was super accommodating to my questions throughout the project. I would not hesitate to work with her again and she made the overwhelming project manageable and dare I say fun!

Areas Of Satisfaction

Areas Of Satisfaction - Laura made time for my many visits to choose different elements of the project from trim options to pulls. We also had a damaged upon shipping cabinet and she had it replaced right away.

Lead Source

Lead Source - Builder / local contractor

Laura went above and beyond my expectations in terms of professionalism and expertise. She helped navigate multiple change requests on my part during our several months of working together and was consistently kind, patient and knowledgeable.

Areas For Improvement

Areas For Improvement - I don't believe they fell short - I would have only like to have been more informed on the type of countertop that we decided to go with.

Areas Of Satisfaction

Areas Of Satisfaction - Laura was wonderful to work with. Her communication with me was spot on and the others that I communicated with throughout the process were very easy to work with as well. When one of our cabinets came in broken, they were quick to put in a replacement order and solve that problem.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the total overall job.

Lead Source

Lead Source - I heard about them from a neighbor.

Areas Of Satisfaction

Areas Of Satisfaction - We love the completed projects. Bathrooms look great. Matt has a great eye for color!

Builder Specialties is my go-to company for all my cabinetry purchases. With years of experience in the industry, the designs are creative, functional and always precise. The company carries high-quality product lines and provides exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - I am happy with the quality of the service.

Lead Source

Lead Source - I am a local contractor and I used them because they service my area.

Areas Of Satisfaction

Areas Of Satisfaction - Design phase. Matt is a hugely patient and trustworthy man.

Lead Source

Lead Source - I used them 20 years ago and never forgot what a pleasure it was to work with them.

Our builder claimed he received the most thorough and organized plans ever! Our builder completed the installations. Matt was easy to work with, had excellent suggestions and is creative and knowledgeable. He focused mostly on the kitchen, dining and bathrooms.

Areas For Improvement

Areas For Improvement - He didn't. He did more than was expected. He came when called. Attended many meetings with the architect, builder and me. Devoted many hours taking me to search out the perfect granite. Helped with the selection of cabinets, etc!

Areas Of Satisfaction

Areas Of Satisfaction - His devotion to us and the project, his knowledge of materials, quality suggestions, and his patience.

Lead Source

Lead Source - I have known him for years. He is a friend of our son's. We were finding it difficult to get this project off the ground and we reached out to him. He was able to create on paper what we had in our minds. He said he could and he did!

Additional Comments

Additional Comments - I would definitely recommend Builder Specialities to anyone!Ann Parker

On time, On budget, and friendly service. I enjoy working with companies like Builder Specialties, because they do what they say they will do

I installed kitchen cabinets, didn't know where to start. Matt was very helpful. Kitchen looks great and increases value of my home!!!

Matt Grundy put together a great kitchen plan incorporating some unusual requests from us. He made requested changes and worked with us and the contractor to see the project through.We have since asked him for advice and ordered additional cabinetry for projects which I am completing. His awareness of options, knowledge of suppliers, and imagination are all top drawer!

I have used Builders specialties on almost every project we have done in the last few years. Matt offers great products at a good price. Owners and architects love the value they get.

Areas For Improvement

Areas For Improvement - I have dealt with lots of issues in the construction world, they cant be avoidedMatt deals with his problems and has always kept me in the loopI cant think of a time when Matt fell short

Areas Of Satisfaction

Areas Of Satisfaction - Service and value for the owners

Additional Comments

Additional Comments - Give Builders Specialties a chance to supply cabinets to your project

Matt is always timely, responsive and professional.

Builders Specialties has always provided our company with professionalism, efficiency, and courtesy on every project. We look forward to working with them again!

Areas Of Satisfaction

Areas Of Satisfaction - The demolition of the kitchen when very smoothly and with very little mess.

Lead Source

Lead Source - internet