The work was excellent. The communication prior to the install is lacking. Only when I called in for an update on when our shower would be installed was, I provided any information or update on when this would happen. We were required to place a significant deposit towards the job and the install was a few weeks later than originally communicated when we signed the contract, and this is an area that I feel the company can improve on. Otherwise, we are very pleased with our New Master Shower, as this project was not a traditional cookie cutter shower replacement. In fact, Carolina Gutter Helmet was the only company to provide us with a quote and took on the job, or we would have had to hire a home contractor to do the job. We are waiting on the glass walls and glass door to be installed by the glass company. This was made clear to us from the beginning that the glass company would have to finish the install, once the main shower was completed. Again, the work was excellent.

On time and very personable

Customer communication worst than horrible.

It took three months from time of order and deposit to installation. No follow up from Carolina Gutter to keep me informed. I had to contact them and then maybe I would get a prompt return call

Timing was somewhat longer than I expected, and cost somewhat higher than anticipated at first, but the ultimate result is excellent. I’m satisfied.

Communication was sporadic but in the end we are happy with the results

It took some follow up on my part to get the install date pinned down. The actual installation was very good.

The overall appearance of the materials used seemed flimsy. The shower bar was set in too far and restricted shower space. The water pressure now is substantially lower than before the project (plumbing or valve restricted).

Should have done this years ago

Our Jacuzzi shower was installed by an employee who was a true professional with years of experience in tub and shower replacements.

Workers were prompt, professional, neat, courteous and did the job well.

We’re hoping that the product will perform as well for us as we were told it would

way to much money for product .

Installer seeks input beforehand to ensure all requirements would be met

I'm not sure that your system is the best available. By design, it looks like other systems will prevent even one leaf from getting into the gutter.

From making the appointment, to the demonstration of the products, to the install and follow up it's been nothing but great!

Great service from salesperson Kerry, to the care I recd when remote died. Love the awning!

Delivered what they promised!!

I have a problem in that the water is not hot enough, but I cannot get the company to come and fix it.

The product works, and if there's ever an issue -like the squirrel who wanted to move in - they come out and make things right.

They expressed a willingness to work thru an imperfect scenario. I found the field and office personnel very helpful and maintained very good communication.

When I placed my order for a Sunsetter shade, I was advised by Noah that it would be approximately 4 weeks for delivery. At 4 weeks I called and was advised it would be another week or 2. At 6 weeks I called again and was advised it would be another couple of weeks. I stopped calling after that. No one bothered to call me, I always had to call and ask what status of my order was, very poor customer service. You were very happy to take my down payment but after that no one could bother to call me, I had ti initiate contact.

I do like the way it looks on my house

Very professional crew. Installed my new Sunsetter awning. Works perfectly, Still waiting on the hood from Sunsetter.

Overall, satisfied but delivery delivery/installation took longer than promised - 9 weeks instead of 4-5 weeks!

Hard working and addressed any issues

Y'all did a great job...very professional and courteous. Good value. Would do business with y'all again in a heartbeat.

See # 15 Comments

I saw the desire to satisfy the customer, whatever it takes. But also felt that problems could have been avoided with better planning.

My retractable awning order had to be switched to another company which meant picking another fabric. We did that. Then the awning arrived for installation and the lights were missing. The installer gave us 2 conflicting reasons why the lights were not there. 2 customer service issues. Not delivering the product ordered ( no call from your shop to let us know a status and then giving conflicting reasons why the lights were omitted.

I think you have a good product, with good installers.
If i recommend anyone, i'll tell them to make sure they and the salesman understand what they want.

It all started out well with a consultation and order placed with a promise of delivery before Memorial Day. We just got our product i stalled last week July 18. The communication from their composite Al non existent. We had to reach out several times, there is no direct way to reach someone. Goi g through a 3rd party answering service is unprofessional and off putting.

From beginning to end, the job was carried out in a professional and very competant manner.

We spent $10000 for a new awning and they left the power cord exposed running down the front of the deck of our lake house. The wind sensor does not work and was part of a free package from sun setter so we should get a refund since it does not work.

I already had an idea of what I wanted, and the sales representative answered my questions. The installers were friendly and mostly cleaned up after themselves, although I found several piles of the junk from my gutters in the grass after they left.

This was our second experience with Gutter Helmet and would not hesitate to recommend them to anyone.

Carolina Gutter Helmet/Ecoview Windows and More did a great, efficient, thorough, quickly scheduled, clean job! Would definitely recommend.

GUTTER INSTALL WAS GOOD, STILL WAITING FOR AWNING ADDJUSTMENT, GOING ON 2 MONTHS NOW

The initial appointment was on time, efficient, and worked within our budget. I could not be happier with this product and outcome and overall dealings with Carolina gutter helmet.

They don't stick to appt. times. They show up when they want to. They didn't want to complete job as contract specified, and didn't clean all helmets before replacing them.

very long waiting time for instillation.

Great, fast service!

It was fine when it happened. . I waited months for the right materials.

I have called twice re putting this in the name of our trust so there are 2 of us & not just me to sign a ck & give it to the last work man here . Thats not the way to do business!!!!!

We are very happy with the work that was done.

Gutter helmets were installed so quick and the design is clearly better than other brands we researched in terms of avoiding having to clean out our gutters. Very pleased.

I recommend this Company to my brother because of the service I received when I called for service and was very pleased with the Mr. Bruce Fine and the time he spent explaining the process of the project I wanted to have done and made recommendations and was satisfied with the costs.

Good quality awning. Would definitely recommend.

Product and installation seem fine. Poor communication.

The workers were very thorough and performed high quality work. No shortcuts!