The initial guy that set it up was okay. I had to deal with their employee who didn't want to take the call, look at anything, and wanted to push the work back for months. It was sad that I had to reach out to my insurance company to get any work done. He went on vacation and didn't tell anyone, not even his boss. I could have outsourced it myself if they were just going to go with Sears. Their warranty was messed up and expired 2 years after the work was done.
They didn't follow u on the man they hired. They aren't paying attention or checking their work to make sure it was correct. Its not my job to keep track of what hes doing.
We had tornado damage when everyone else had it, too. The original team hired to do our work lied about completing our repairs. I had to call the company to complain. Once we were all on the same page, the work was completed efficiently.
I cannot recommend them because of their failure to notify us when they were coming out.
The people who helped me that were directly from Carrara were very helpful.
Absolutely not. It shouldn't have taken almost a year to do what they needed to do. The insurance company is looking into the whole situation again because the person who initially started it no longer works there.
This company gave me a date to do the repair then changed it to o sorry we can't make it. I had to find a new company to do the work. I would not recommend this company to anyone
Do not use this company. You will not get your stuff back.
I am going easy on them right now. My wife would tear them a new one.
So far I'm pleased with their professionalism, but I'm still waiting on the repair phase for my water leak.
The customer service was terrible.
Polite, efficient, hard working, and professional. I was treated well, and they were willing to make concessions for a senior citizen.
This company is painfully disorganized. It took 9 months to do what should have been a week or two tops. It was constant hounding to get updates, calls claiming they’re coming and not showing at all or extremely late without any 'hey we won’t make it' type call. Or appearing randomly with no call and getting upset we weren’t available. It is my impression this company bites off more than it can chew and the customer gets the short end of the deal. My insurance company recommended this contractor but never again.
It took entirely too long and it still isn't done. I still have some poles in my house that no one has come to pick up.
Worst possible experience in my life. Was told that they had everything under control and was collecting supplies for the repairs to my home and that work would begin as soon as my Insurance company would approve their quote. After 7 weeks of being lied to by Carrara my insurance company contacted Carrara to find out when the work would start. That's when my wife and I found out they didn't want to bother with our claim & driving 45 min to our house to complete the work they had already started. Also because the $14,000.00 Insurance payment wasn't enough for their time. I have told everyone I know not to call Carrara for any work ever. At least the Columbus, Oh location.
Carrara's crew is very professional and courteous.
They were AMAZING!
I am satisfied with the work that they did. They are very neat and clean.
The guys were really nice, especially John.
I got three calls from Carrara to try to get money from me. They should have gone to the insurance company. They assumed my insurance company cut me a check so they came to me about it. It was ridiculous.
It is very helpful if people are honest when work is going to be done and to keep customers informed. I didn't receive that. When that does not happen it creates a lot of unnecessary stress and problems.
I would refer this company to everyone, Carrara Restoration and Construction did a phenomenal job on our home.
I was told by the first person I talked to that this project could be done in a week. It was a repair from a storm involving one side of the house. I had to make multi[ple phone calls to find out what the hold up was at every step of the process. One sided communocation was very frustrating. It took over two weeks just to check on whether the siding needed was in stock. The insurance company was blamed as if the estimater was unable to match and order siding. I had no problem conatcting my insurance company who assured me the estimater had all the information needed to complete the job. If the estimater needed more information he certaintly made no effort to contact the insurance company or myself to indicate any problems. All I had was excuses for delays and a one month wait that almost cost me the sale of the house.(The house had been sold but could not close until the work was completed. I simply can not excuse the lack of communications and delays when I explained the need for a quick fix.
I think their customer service was great. They were very knowledgeable about what they did.
I was very pleased with the service.
From swimming pool in the basement, to dry.
They did a nice job!
Very satisfied with the people and the work. There is only one issue that remains to be resolved.
Carrara's first response to my needs was good but there after it got worse. It seemed like there was not much communication and coordination between the workers and the management team. Carrara was not willing to pay a sub contractor to repair the stucco that they removed because Carrara did not quote the correct price to my insurance company for the total repair. Waited over 5 months for Carrara to tell me that they did not want to finish my work. I would not recommend them to any one.
I have used Carrara twice now and both times they were great.
They were really great and took care of project in a timely manner.
They were great!
I have had this kind of work done before and their people did a really first rate job.
I would probably look for a different company next time.
Areas Of Satisfaction - I was most satisfied with how quick they were. We had a storm roll through and my house was cleaned up quicker than my neighbors.
Recognized Excellence - They all did good. I couldn't pick one.
Their quality is terrible as far as customer service. The quality of their work is poor. It is shoddy work. To date, they haven't responded to my request for them to come back and fix the things that were not properly installed.
Because of my involvement. I spent too much personal time involved and had to take off work. The oversight I had to provide and the coordination was a lot. I felt like a project manager.
They came out very fast, very prompt and professional.
I was getting water under my shingles and I had no idea where it was coming from. Once the shingles were removed they quickly discovered the problem. When the roof was done in 2006, the other company short cut the roof shingles and the water was coming in at the peaks. Thank God for Carrara for discovering the problem and fixing it. You can't even tell it was repaired.
Very courteous and very professional.
I think they were very professional, knowledgable, and the craftsmanship and the mitigation was done very timely. I am happy to be affiliated with Carrara Restoration & Construction and happy I was able to use them as well.
Carrara was initially very responsive to my need for a contractor to remove the water from my flooded basement. They performed this task quickly and to my expectations. During the process, an equipment malfunction ruined my paint on my first floor and they promised me that they would pay for the damages. It has been 3 months since they serviced my house and I still have not received payment or even the courtesy of an email or phone call, despite my repeated attempt to contact them, explaining what is taking so long and why my claim is still open. I am very disappointed in this company and their disregard for customer service.
Carrara Companies is a good company that provides great service.
It was an absolute nightmare.
Additional Comments - The team overall was great and I would recommend them
Areas Of Satisfaction - I was most satisfied with the workers. They were very good.
Areas Of Satisfaction - The entire project was coordinated well with the insurance claim.
Areas Of Satisfaction - I was satisfied with the whole job.
Areas Of Satisfaction - I was most satisfied with the installation crew. They were hard workers and very polite. I'm satisfied with the clean up that they did.
Recognized Excellence - I'd like to recognize my installation crew for their exceptional service. They wanted to make sure I was satisfied.