I followed Case Design ads in the Washington Post for some time and knew this was the group I wanted to remodel my kitchen. I was not disappointed. Having attended their seminars prior to and after COVID, I was impressed with the conciseness of their planning and budgeting process and the professionalism of the staff. They met my every expectation as to design and implementation and I am thrilled with my new kitchen.

Absolutely. I have already recommended Case to at least 2 friends and will continue to do so.

I’d recommend to those who can afford the price.

Important caveat that I would recommend the design team but not/not the construction management aspects of project.

See comments for explanation.

We would recommend Case to others in the future to anyone that asked for a referral.

We had a good experience with Case. We especially liked how professional the process is, particularly once construction began. The weekly meetings and emails from our contractor Jason Burdo were very helpful. The carpenters and subcontractors were professional and courteous and did great work. Our only complaint is that the design work seemed to fall off at the end. We asked the designer to help us with paint selections and she did not get back to us.

I have no problem recommending Case, but my one reservation about doing so is their price.

Overall, we had a great experience working with Case, and would strongly recommend them for remodeling and construction projects.

We have done several large remodeling projects over the years and this was by far the best managed from beginning to end. The level of professionalism is quite high.

This was third renovation and Case exceeded expectations, with none of the issues I experienced with the first two renovations.

The team at Case Design did a fantastic job fro start to finish in this whole house renovation.

Case was great to work with from start to finish. I would definitely recommend Case to a friend. I have friends that are planning to use Case that are waiting for their projects to begin. So, it does seem like Case is busy right now!

Yes, I would absolutely recommend Case Design to friends. I am extremely satisfied with the job they did.

They did an amazing job; we were very happy with their work. They were on time and on budget.

They stick to the schedule!

We would certainly recommend Case to someone with a complex renovation/design project that would require the management, organization and infrastructure that Case offers.

I have already recommended them to friends and family!

While we love our addition, we were extremely frustrated by Case lack of procedures, sloppiness and inadequate oversight of contractors. The disonnected radiator on our second floor was not adequately disconnected and leaked into the ceiling and onto the new floor; pipes for the heating were incorrectly installed in the furnace; and, no insulation was put under the kitchen and in the crawl space so our pipes just froze. We have written Case a long long email with concerns.

I am very satisfied with the work that Case Design/Remodeling carried out to completely renovate the primary bathroom in my house. It was likely a modest job by Case's standards, but they undertook it with respect and enthusiasm. The estimates were on target, the contract was fair and the designer listened to my aspirations and created a design that incorporated all of my requests. She was collaborative and creative in selection of materials. The project manager paid close attention, visited the work site frequently to guide the employees and trades and met my request for frequent communication and no decisions taken without my input. I appreciated the team's patience while I made decisions and accommodation of some perhaps atypical features that ultimately were interesting and novel for the Case team. The result is a spa-like bathroom at a cost that will increase the value of my property and stand the test of time. In recommending Case to a friend, the one caveat I might mention is to allow for a long lead time. In other words, if a friend has an urgent job, Case may not be right for that friend's job.

It was a pleasure working with the CASE staff.

Case bills itself as a high-end, "you write the check and we'll take care of everything else," service, and that wasn't our experience. The schedule was completely blown, and a number of problems have appeared in the first year.

Exceptional through the whole process!

Overpriced for the quality of the work, large amount of mistakes along the way.

Our team was professional, highly trained and communicative.

Case did a beautiful job.

I have worked with this company for 20 years. I am very satisfied with their work.

In the end, despite any potential problems, you can be assured that Case can handle it and will take care of you and your project.

We have and would recommend Case enthusiastically to our friends and neighbors. Case delivered as promised which has not been our prior experience with other GC’s and tradespeople. The job site was always safe, clean, and well managed.

The entire Case team inspired confidence from the start and was a pleasure to work with. Project Development Manager Mary Englert had great ideas for the complete renovation of the very small kitchen in our condo. She listened carefully to what we hoped to achieve, responded quickly to any questions we had from beginning to end, and brought a friendly and professional vibe to the project. Once construction got underway Project Manager Jorge Solano did a great job of keeping us informed about how everything was progressing. We appreciated his regular, detailed briefings and his candor. He was always accessible by phone, email, or text. He knew we cared about quality workmanship and getting the details right, and he always followed up to make sure we were satisfied.

The team was very easy to work with, super responsive, and creative. They were a pleasure to work with.

I thought they did a wonderful job. They were on time. They stayed within our budget.

Experience in the design/sales phase was positive but quickly went downhill from there. Countless issues, terrible communication, Not a piece of the project was without problems.

Everyone we dealt with at Case was extremely conscientious and went above and beyond to make our project a success.

Overall Case helped transform our oddly shaped and badly outdated small condo into a beautiful living space with tons of additional storage. We love the outcome!

Our first experience with Case was definitely much better than this last experience. The design ideas are good, and the work was good.

Poor communication

They are very thorough and they stand behind their craftsmanship. They really worked hard to meet the needs and vision of their clients.

I’m going to end up spending more money to correct issues reported to Case, that they would not fix.

I am not likely to recommend Case to a friend.

Absolutely would recommend -- Mary Englert should feel free to use us as a reference

I contracted Case Design later that year for a two-story addition that they added on to perfection. This past summer, I woke up to a massive flood on my first floor that destroyed everything on the first floor. Case Design immediately started helping and comforting me. Despite their very busy schedule, they constantly communicated with me about what to expect next and answered any questions I had. The process was seamless, and now my house is more beautiful than before. I consider Case Design Family.

Organized, clear communication and established timelines

We went with Case for their professionalism and reputation and we were pleased with the outcome. The project was completed on schedule and largely within budget.

Elena provided a lot of guidance about what to expect while she was designing the kitchen. My husband and I had already done a lot of research on materials, so we didn't have a lot more to decide on with regard to style. We needed advice on selecting a range hood and selecting an appliance vendor. Elena designed a beautiful kitchen and introduced us to a vendor that we hadn't considered. The appliance vendor was easy to work with. The install of the oven and the range hood didn't go as expected, however, the appliance vendor was prompt to respond to fix the issues. Mark did an excellent job managing the project overall and was incredibly responsive to all of our inquiries. I did ask a lot of questions. When it was discovered that the cabinet supplier sent a wrong size panel, CASE kept with the schedule to prevent delays with subcontracted work for counter tops and tiling. When other things happened beyond the control of CASE, Mark made good decisions. The results are fantastic! I have had a number of people in my house since the completion of the project. Everyone loves the kitchen. I have been providing recommendations both in person and online via NextDoor. Thank you Jose, Carlos, Boris, Graham, Fausto, Jefry, Dane Electric, Hooks Plumbing, Vallefuoco Tile, Classic Granite & Marble, A/V Painting, Shoenbauer Furniture, and A-Plus Enviroservices.

We had a great experience with Case on our project. We are super happy with the result and the quality of the workmanship. It really is beautiful. We were also very happy with our team. Neil, Colleen, and Elizabeth were amazing during the planning phase and really throughout the whole process. Our experience during the design and planning stage could not have gone smoother. I felt that all three truly listened to our desires and concerns and were creative in coming up with a design and solutions to issues. Both Stefan and Drew were wonderful to work with during construction. I took comfort in knowing that Drew was at our house nearly every day. He was always pleasant and just generally nice to have on site every day. More importantly, he patiently answered all of our questions and each day would prompt me for any questions I might have. Often, I would forget or not realize that I had questions, but once we started talking through the current state of the project, I did have questions that Drew would answer for me and in that way I felt in the loop and up to date.

I have already recommended Case to my friend and neighbor. However, my one concern is the lack of an itemized budget. I understand Case's mark-up on materials, which we were clearly informed about. But, it's difficult to determine where we could try to save on costs and where we could splurge without more transparency.

the quality of the work in detail did not meet the expectations given the cost

This is the third time that I've used Case, and my dissatisfaction rests almost entirely with the designer, Richard Rocco. Every conversation is like "Groundhog Day" -- he doesn't remember what we discussed, and he doesn't take notes, either. As a result, we have several important details that have "dropped out" of the project. Some of these I caught in the contract, others not. There are also several other things that I believe he found hard to do, and I think he simply dropped those out of the contract. Again, some I caught, others not. There is little or no follow up on questions, and he has devolved a lot of what he said is his role in the project on to me. I am frustrated beyond endurance with him. I called Case a couple of times early on in the project to see if I could get a project developer to work with, but I did not get a return phone call from Case.

The communication was extremely poor. I had to beg for updates and many decisions were made without running them by me. I never got any pro-active communication and many of the times I asked for updates went ignored.

Case covers all the bases. I did not have to search out general contractors or tradespeople to perform a task. It could have been less expensive up front to do that but, in the end, hiring Case solves so many hassles and time-wasters. They coordinated everything from design to completed installation. And, the products you get through them are superior, I believe, from what most general contractors offer. If it takes you 2-3 trips to Home Depot to get the right part, hire Case.