What between the mistake made on master bedroom windows that I can't unlock them with my wood shutters back up, or all the damage to my wood trim, to the confusion at end of installation about needing a check when it was all handled between my money and greensky financing and the 0 % Financing. Installer should never had asked for any money but he didn't even know what greensky was. They're installer, they're finance company!!!???WTF

Got done in one day, cleaned up mess, very personalsble.

Ordered sliding glass door oct 2024, received a returned/ parts door with no handle and opens on wrong side…. Screen door has no inside handle and screen is not pulled tight & even.

Installation is a joke and no one will even call to take care of the issues we have voiced our concerns on.

Verdict is still out, cracked frame (waiting for reinstall) and the screen rattles in the master bedroom with the 2 sliders.

Windows took forever to come in. I had ordered half screens in my slider, got full screens. Called my sales person no response! Called Mark in the office. Said they don't do half screens and that my sales person probably wasn't knowledgeable on that, it's on my contract. I've tried to contact them again, no response. The Windows are fine, customer service needs alot of improvement!! Will not recommend Champion, I'm old school, customer service still means alot to me!

Coordination and communication did not exist

Yes I would recommend Champion, but not the installation crew that was sent to my house.

Not installed welled. All windows and sliding door appear to have scuffs from sliding around a van. Caulking was done very poorly. Windows in hard to see closely were installed even worse

Love the windows! Easy to open and easy to clean!

There was a window broken in shipping. Was assured it would be taken care of promptly. A case number was assigned. We’ve now gone 8+ weeks with no replacement no personal contact from your customer service. Apparently, you are too busy to handle your customer service problems so we will use social media to help slow your sales so you can take care of your customer service

They were clean, quick and we love the look!!

We ordered our windows while a special deal was going on Have had champion window installed before and would tell anyone who needs windows to call them

The project took over 3 months from time of order until the installation began. During installation it was discovered one window was the wrong and one wasn't delivered at all. Took an additional 3+ months to get the wrong sized window delivered and installed. The missing window was disputed, and it was a full year between ordering and getting the installation done.

time it took to measure, order and receive a time to install windows and doors was several months. BUT most of the money was taken right away!

The price was good and i think the windows are quality. The install is not great. We still ha e an incompletely installed window

I don’t know anyone that needs windows, but anyone that notices mine or asks about them, I definitely tell them it was done by champion

The windows are great quality and we have already noticed a difference in the temperature/humidity in our home. Installers did a great job, we're friendly, experienced and efficient.

The window are top notch.

Our 1950s-built ranch was in desperate need of a window upgrade. Most windows didn’t open, and they were drafty and ugly. We chose Champion for the upgrade, and we couldn’t be happier. First, the windows are BEAUTIFUL. The amount of light it adds to our home is incredible. Ordering, financing, and installation were seamless with amazing communication through the process. Best of all, we’re already seeing a decrease on our energy bills!

We have replaced all our windows and two entry doors with Champion! We have seen negative feedback on their service and installation, but we have been BLOWN AWAY by our experiences with Champion, all around. From sales, to installations to repairing any troubles we have had, Champion has done excellent for us!!

Champion Windows of Des Moines has been great. Staff is knowledgeable and friendly. The installer is very precise and cleaned up after himself, you would've never known he was putting new windows in. We have enjoyed our new windows and I wish we would've reached out sooner.

I worked with a large team of people for our new Champion Windows for our sun porch. We wanted to move from a 3-season to 4-season. Ashli was the sales person in DSM, the measurer was in Omaha and both installation teams who came were from Omaha.
Our positives were that everyone we worked with were personable and quick. The Omaha personnel were extremely knowledgeable.
Our negatives were that Champion wants most of the payment up-front which can be nerve-wracking. Part of our order was left in Omaha and had to be installed at a later date. The first installers were not as clean and gentle to our garden as I would have liked and the second team had to clean-up after them. Our door doesn't have the features of cold and heat-resistant that we will need for a 4-season porch. That wasn't explained until it went in.
I would like to replace some of our windows in the house, but after our experience, I may not contact the DSM sales person again. I liked the installation experts, but would want a cleaner, more straight forward experience going forward.

when the installer was here and finished, we were right in the middle of my mother in laws death/funeral so i didnt inspect the work as closely as I should have. There are nicks in the paint in about every window that was installed.

Professional from the salesman to the installer