The extent of your incompetence and lack of professionalism is breathtaking. I ordered windows from you in 2023 and I am still waiting to make right what is wrong. You are apparently incapable of sending the proper part, the one that was repeatedly requested. One of my windows, the left sash, cracked all over shortly after it was installed. You kept sending the right sash and once, what you sent (right sash) was also the wrong color. I stopped counting at 5. Last week Champion people arrived to replace trim. I don't know what they did but the trim is still a different color and a different texture from the other trim in these windows. I doubt that you will ever read this. I doubt that you even care. - Victoria Kaharl, Rio Rancho, New Mexico

Consistent professionalism and concern for my confidence

Once the Material was available, install went fast and smooth

We were told that the windows would be installed in July and they weren’t installed till October with no communication.

The buy 2 get 2 free is a scam. The workmanship was 100%

Very pleased with the whole experience.

way too long from initial order to completion. granted, 2 windows had to be remeasured and ordered, but still too long in my opinion.

Every step of the way, the communication was clear. The installation team was amazing. The windows are gorgeous.

We

I will not put anyone I know through the experience I went through with Champion

While the windows were of high quality it took too long for Champion to deliver the product. I ordered the windows from Champion in August of 2024 and the windows were not installed until February of 2025.

The windows are wonderful. Everyone was professional and knew the work that needed to be done. Any issues were addressed immediately. My only comment is the screens were sloppily made (2 had wrinkles, not trimmed well) and one of my bathroom windows cracked right after being installed. I brought it to the installers attention and they submitted it to be replaced (wish I would have communication as to how it was being addressed and when)

Great windows and installation but poor communication.

Window quality is beyond expectation!

High quality product, professional installation

The wait for the windows to be installed was too long. July 17, 2025 to January 3, 2025. Factory had trouble with picture window being made. The service dept staff were nice but they needed more workers. Very hard to get responses.

The beginning of the process was great. Our salesperson spent a good amount of time answering our questions, although when we asked about the many negative reviews, we didn’t really get a response, which made us hesitant. The measurements happened soon after and then everything slowed down. We got approval from our HOA very quickly but it still took months to finalize the designs and for our project manager to submit. We recognized he was probably dealing with high volumes of orders so that was okay but when we asked for a general timeline we were told a couple of months. We signed the contract end of May and install was completed end of December. Seven months seems like a long time but what was frustrating was the lack of communication- i called every month to see if our project manager could give us any indication of a timeline and was always told we just had to wait. Everything turned around the end of November when we called and learned our project manager was no longer with the company and that our doors were in. We were scheduled the next week. From then on, the process was great.

Champion is the right window company if you need a house full of windows. Currently I know no one who does.

I already wrote a review earlier. The basic bottomline(s) are: 1. Failure to communicate internally within and between the local and corporate company. Sometimes orders had arrived and local guys did not know it, or could not find it. Very difficult initially to connect with corporate to file a complaint. Did you get my email or not??? Did he get my message ??? Slowness in communicating back to the customer (me).
2. Misrepresentation of the product and what can and cannot be done. After the contract signed they said, 'we can't do that, change it, more money.'
3. The main hub manufacturing company did not seal ALL the windows properly; a regional representative flew here and inspected them and said 'unacceptable'; they had to remake 6 sliders and sliding door, lengthening the project another month. Initial contract signed May 1, '24, project completed mid Nov. '24. Supposed to be done Aug. 1. 4. Fortunately I have a friend who was excellent at going over their work and rework and calling them up to redo, adjust, etc etc. small mistakes which they did in a timely manner. I would not have been able to notice many of these mistakes, though they were important. 5. The salesperson Richard Vargas was excellent and knew what he was talking about. 6. The regional manager Steve from Nebraska was very excellent and flew here 4 times; he personally came to my house and got things moving. He gave me his personal cell phone number which I tried not to abuse. He took a call during his honeymoon (I did not know he was on leave). I really appreciated him. 7. The local person who was the biggest miscommunicator, later was fired so maybe the local company is better. I am now happy with the porch; it looks nice, etc. It was hell for 2 months getting things straightened out.
8. Also the initial bid was less than 2 others I had received. This was my basic experience. I hope things have changed.

Poor overall experience.

Totally terrible experience

Windows are good.

The quality of the windows is excellent. We shopped other window companies and there was no comparison to the value.

There were three separate times that my scheduled meeting times or appointment times were no call, no shows. Only until I reached out to them, did they acknowledge that they weren't going to make the appointment or were're going to be extremely late.

Taking to long for the last window to come in. The one they installed was scratched. They reordered and we been waiting again since July.Now we are almost to the end of October.

The windows, the install, and the people we interact with were great. However, the timeline vs what we were promised was horrendous as we detail below.

The crew that came in, were very professional and friendly. Very easy going and answered questions.

We are completely satisfied with our new windows. The team that put them in were very friendly and very efficient. Screens did not come with the windows but after discovering them in the warehouse they came out immediately and put them in.

Champion Windows was recommended to me by a friend who had all windows installed in her home many years ago. Her windows are still beautiful and very efficient. When it came time for me to replace a broken window in a set of four clerestory windows, we took her recommendation and scheduled an appointment to discuss replacing four windows. I didn't even look for a second opinion based on knowing how her windows were replaced expertly and are still beautiful and in great working condition.

Everyone was friendly, knowledgeable, and professional. The windows are exactly what we expected.

It is expensive and I don't know if friends would be able to afford.

Installation was great but customer service to get to this point was bad. No one could tell us what was going on and windows late by 4 weeks.

Very pleased.

I am very happy with my windows

Love the windows, however the service is lacking. Had a window delivered cracked, was aired twice by the install team that a replacement was ordered. That turned out to be false!

The company is too slow in completing the work. It has been nine months and the work is not complete yet. It took over six months from time windows and doors were ordered to start installation. One door and one storm door were measured incorrectly by the company. The company came out twice to check all measurements. It has been over nine months and the door and storm door have not been received or installed.

Measurements taken in September, called us to redo the Measurements in October. Got the windows and doors in April. Every window and door didn't fit. So everything had to be reordered. The " expedited " windows and doors got installed properly in July. No one should have to wait 10 months for new windows. This was the worst home improvement project I have ever dealt with.

Everything went well. The project wait time on the windows being made was the longest part of the project, otherwise it was done fast and it was done well.

Salesman was courteous and informed.

My experience with Champion Windows, Inc. was disappointing and very fragmented.

Very over priced for the quality of service received

Yes, they provide quality materials and professional installation.

Based on this last project and lack of Installation department support I hesitate.

Waiting 7 months for windows

The quality construction of the windows and door are very impressive and the installation crew was awesome. They got right to it working efficiently and clean. The new windows also let less noise in from outside.

I am totally satisfied with the product and the work. I wouldn't recommend Champion so much anymore because I referred my friend Alki Selinger. She still doesn't have her windows and doors and ordered at the same time like me. Not good. I also referred my neigbour Pam.
she seems to be happy. My sales person promised a perk for referrals, it didn't happen. I think walking the talk is very important for evvective and good business.

Champion needs to get way better at promising and delivering windows and doors on time of promise

We are extremely pleased with our windows & doors. We are really enjoying them. Very pleased with with Mason the sale person. Glad we were able to order our doors with him also. The window & door installers were great also. Marco & Ismael. We were fortunate to have them install both our windows & doors. Thank you very much for their professional work. We would definitely recommend Champion Windows to others.

Installer walked away before install was finished and never came back .That was a month after job was to be finished per contract.

Champion stands by its products and warranties. Their people are professional and always willing to please. I highly recommend Champion Windows.