I felt comfortable trusting this company because of the referrals from my colleagues and because of their professionalism and consistent communication throughout the process.
Service after the installation is horrible
Our brand new windows have dark unsightly stains on the caulk that was used during installation that isn’t coming clean.
Excellent service
The whole project is an amazing piece of workmanship with its very complex assembly and I have already recommended Champion to my friends.
I’ve already gave the information to one neighbor…
Installers did a terrific job
Not for a french door.
Just disappointed. I was using this as a trial run to see if this is the company who could replace all my windows. Based on the mix up, subpar communication, and the audacity to survey me prior to completing the project, I am left to conclude your standard operating procedures can’t back up your sales team.
Rating due to miscommunication and significant delays. Over the course of 3 months Different information was communicated to us by 4 different people about the same order. Caulking of the enclosed patio was minimal, we hired someone to properly caulk the patio. Limited window screens provided, only one small screen provided for 2 sided large window vs 2 screens for 2 sided large window.
I would recommend champion to others.
The actual windows are worth 5 stars, but the logistics surrounding the wait time and installation issues made me drop it to a 4 (almost a 3).
Very happy from beginning to end
This is my third installation of Champion Windows at 2 different houses. This is the first time I had to have something fixed. We use them again!
I work in the construction industry and highly recommend this window system.
Only took one star off because he talked a lot and was here a very very long time, but he was very friendly and knowledgeable and did a good job.
have had a few issues. first the whole unit had to be reworked after install. door was damaged and in need of replacement, Though the wrong damn door to begine with. Still waiting for that. think they are ordering a cheap replacement. not happy at all.
The wrong windows were sent for installation.
I'm not a sure the workers that came to our home apparently don't speak English well pr understand it.They made a mistake bit the corporate office straighten it out
Back of my house faces south and was miserable before, really blocks the heat. Took me a while to get used to the extra thickness of the window. Definitely energy efficient
The windows came in sooner than expected which was a nice surprise and fit well with my schedule. The installers were expediate and thorough with their cleanup.
The windows are beautiful and keeps the heat out just as Eugene explained.
A little displeased at quality of window outside trim and hand cranks on the inside
Great product, knowledgeable staff, and excellent customer service.
Everyone who asks me about the sunroom are really impressed with the project. I definitely express to them that Champion Windows completed the project and I highly recommend them for future projects.
Great quality windows and excellent service
No chance!
In my opinion the windows are expensive. Good quality but expensive
From sales to installation everything was great. Excellent customer service, all steps were clearly communicated, and windows were delivered sooner than expected which was great!
Your follow service is horrible!
The installation was the worst experience. I was told they would be there during the morning 'window' but closer to the later part which was 11. When the I stall team didn't show up by 12:30, I called to find out why. I left a message with the woman who answered the phone to call back and provide information about arrival time. Got a call about 30 minutes later from one of the guys who said they would be there by 2. He said he was putting it I to his GPS right then and the app had them arriving at 2. By 2:30, they still hadn't arrived. I received a call from a man who said he was the supervisor and he inquired how the job was going. I informed him they hadn't arrived yet. He said he would follow up and find out what the delay was. His call back never came. The team of installers finally arrived at 4 pm. It took them 4 hours. They left debris (broken glass and pieces of material) around the house. The inspector was another sales guy who was a complete waste of space and had no apology nor explanation of the incredible delay in service to my home. I am so disappointed by the people who work for champion.
Excellent and prompt service, quality products and installation!
One of two storm doors not installed on properly on 2/15/2024. I called the next day and was told someone would call me week of 2/19 to make appt to come out to fix. Also, the appt window was 1 to 3 and I was told someone would call me 30 minutes out. At 3 o'clock I called the 800 # to find out when they were to show and had to wait in a call back. They finally showed up around 3:30 that day. Not happy about that plus they were working in the dark while installing the 2nd door.
Nice professional work.
The screen in porch was done in a timely manner.it is a beautiful addition to the house.
Totally upset with service. First install missing 2 screens. 2nd install screens had not even been ordered. So I refused to let them finish Jo until I had my screens from first job. Manager tried to tell me just to switch out screens when I wanted to open those windows. First of all that is totally unacceptable!! Second of all I don’t have any other screens that would fit those windows because they are the only two double sliders that I have. So they show up today to complete second install with WRONG screens!!!!!!
Maybe
From sales to finish everything was awesome.
Dimitri was very professional and easy to talk with during the initial sales visit. And the installers did an excellent job completing our sunroom.
The overall team was outstanding from sales to final inspection. They were efficient and professional. We are extremely happy with the look of our windows. It’s definitely an upgrade.
I would never recommend Champion Windows. There were several questions I asked the salesman and he straight up lied to me. The information they provide and misleading. And although they make a big deal about each window having a unique serial number it's really not relevant unless you have very custom windows otherwise it's a standard window that they manufacture and fill in gaps with shims and foam - nothing special.
Champion showed up to my home twice without any notice. Champion also refuse to respect my request to give me a 24 hour notice prior to coming to my home. Champion removed a 4x6 plank board underneath my entry door threshold and haven't replaced it as of 12/1/23. The inside left wall of the sun room isn't insulated/caulked correctly you can see outside.
Did not provide the finished product that was agreed to by the three salesmen that handled my account.
I was presented with a plan, affordable pricing, and time to get it done. After measuring, checking, and double checking the project was completed as agreed. I'm very pleased with Champion!
I am already reccomending Champion based on my experience and will use them for future projects.
I was charged an additional $500 (added to an already HIGH cost) for some dry rot repair that we thought was covered under what we were told would be covered if any wood damage was found. The repair cost is excessive for what was done. The dry rot was going to be covered over and left if we hadn't seen it first. There was only a small portion of wood effected. Some of the screens are not flush with the rest of the window, leaving a small gap for bugs to come through (NOTE: a call was placed to have someone come out to check and repair the screens. That was Two weeks ago, and no one has called). One window had the slide stops inserted upside down.
I believe that Champion Window did a good job not only installing my new windows but also following up to ensure that everything was working.
I’m extremely happy with the layout of my sunroom! However, the installation was very bumpy. The installers seem very knowledgeable and was very polite when present. However, there was a huge lack of communication during the installation process. Quite often I wasn’t sure the installers were going to show up. There were several delays and when I pointed out concerns there was always what felt like excuses.
Champion did a screened patio project for us. The time from initial quote to completion of project was reasonable and the installation team was excellent!
Undecided
Took a long time to get the windows and very expensive compared to competitors, but I am happy with the install and the windows.