Will depend on how I see responses

everyone (sales,installation) was very po

Matt was very helpful ,friendly,and very knowledgeable.The whole process was very professional,prompt,and we are very satisfied with the product.Thank you Champion.I will highly recommend you

The windows are beautiful

My experience was fine except for the price of the windows I called champion for their discount of buy two windows get two free Inpaid 14,000.00 for 9 windows wish I hadn’t done it!!!

BEYOND excellent service and professionalism. Would DEFINITELY recommend! Our salesman Kevin was EXTREMELY knowledgeable and took a lot of time with us to answer our questions and any concerns that we had!

They were prompt in every respect. From my meeting with the rep to installation as promised. Installers were respectful and neat. I am happy with the finished product.

Showed up on time and went straight to work.

very professional.

I was told this room would be waterproof. It is not. Nothing was mentioned about my landscaping when the salesperson was here. Now that the sunroom is not waterproof I am being told it is because of landscape and downspouts not functioning as they should. I have had to ask for a repair within a month of the project being completed. Someone came out drilled holes and now it leaks more than it did before he arrived. 18,200.00. This was a big mistake.

I have been so disappointed by this company and trying to get anyone in Customer Service who actually cares to fix my issues is impossible. I've been punted around by the "District Managers" of certain departments who claim its the other department's issue. When asked to have my issues escalated, I was told I was speaking with the highest chain of command that I would get in contact with (who has now completely ghosted me). I have sent multiple follow-up messages and even called the main line again in hopes it would trigger a return call/email. I financed the project and have now taken it up with the financing company. The installation of the windows have issue. When communicated to the "District Install Manager" I was told I shouldn't have bought the "cheapest" option... Excuse me? I bought a 3 window slider instead of 3 separate casements so that I had the most visibility (which I believe was actually more expensive than the 3 separate casements). Steer clear of this company (at least the SC branch).

Only if Champion would arrive in “Champion” marked truck, and the crew were IDENTIFIED as Champion employees

We are pleased with the service from Champion Windows.

The workers Jeromy and Darious were on time did a perfect job were polite and professional

Quality of door appears to be good, However, it took three doors to get ordered correct. Installers were very Good, courteous and always arrived on time. Major problem I had, was trying to get information on when door with a ride.

Champion done a great job on my windows. Very friendly people and men who put them in.

The windows are incredible & stunning.

Paul and all of the men who did the installation of our windows were courteous. They all worked hard all day. Paul would answer any questions we had and these men definitely knew what they were doing. They were a great crew.

We had a wonderful experience from sales to the electricians! I would definitely recommend Champion for a sunroom!

Already have

Champion Windows was very responsive and the quality of work was very good.

The salesman was great and very attentive. However, we were unaware that the actual work would be sub-contracted out to a third party. We thought the installers were going to be Champion installers and they were not. The work was sub-par and all the windows needed to re-done twice. Their lack of attention to detail was awful and we never would have used Champion had we known this.

Very professional and good quality

Sales person and installer both excellent

The experience was great from start to finish. Anthony knew the products well, was genuinely enthusiastic about the quality, and explained the whole process well.

very professional and efficient

I thought the quality and value of the project was good and the employees conducted themselves in a professional manner.

Not 100% positive experience. Custom order, large double pane plate glass window, 6-8 weeks proposed, took 3 months. Window sat at CWofC for another 2+ weeks and no one bothered to check the window, and it was manufactured in the wrong color. Not found out until installation crew had removed the old window. Installed wrong window, "rush" put on another window. It showed up 2 months later and was installed. Never saw the sales person again after initial consult, he stated he would be by during installation at initial purchase appointment. So, I figured on a 2 month project that stretched to five months. Never found out if it was ordered wrong by CWofC, or just manufactured wrong, but to not check an incoming product to ensure it was done correctly is not good business practice.

This company is amazing!!..They installed and kept area clean inside and out and they were all nice to work with..Highly recommend

Work was done in timely fashion.

I have been waiting for almost 2weeks for someone to call me back and set up an appointment for the problem I’m having

Terrible

I would recommend windows and installers but I would recommend getting more estimates from other well known company.

Many unpleasant issues along the way. Looks beautiful but still having problems.

Window broken has not been replaced. Can't decorate for the holiday 😞.

Broken window pane found upon installation. Installer noted and reported to office. Followup call next day confirmed problem would be handled. Later determined replacement was not ordered for over one month. Now 10 weeks later still waiting for replacement. They don't appear to take followups seriously.

I was quoted for the windows and given a small discount for paying cash. Scheduling was easy. Our salesman stated that he would be present on installment day - he was not. Our windows were put in and 4 of the screens needed replaced due to tears. The screens were replaced within the week of calling. The goal of this consultation was to improve the efficiency of our home’s heating/cooling expenses - per our electricity company efficiency review, new windows were the key. We were told by the salesperson that the new champion windows would drastically improve the efficiency of our home and our electric bill was expected to drop up to 40%. Our electric bill did NOT decrease at all in the following months. No efficiency improvement has been reflected on our energy consumption or billing statements. Overall, we are disappointed.

No I am not.

John was so knowledgeable and explained everything so well.

would recommend champion to people in need of Windows..

Overall a great experience

Having used one of Champion's highly rated competitors a couple of years ago, I was able to compare quality, warranty and price. The quality is similar, the warranty is much better and the price is approximately 60% of what I paid for their competitors window's.

This was not a good experience, and I am left stuck with an embarrassing window as the centerpiece of the $22k project. Step 1 - Purchasing the windows was a long session with a used car salesman, complete with multiple "let me check with my manager to see if I can . . ." One condition for a reduction in price was that I had to upload before and after pictures, more on that later. Step 2 - The day after signing the contract, I decided to add one more window. The price of that single window, which was the smallest window, and identical to another window that was already contracted, suddenly cost three times as much as the rest of the windows, none of the "discounts" were available, since I had already signed on the dotted line on the main contract. Step 3 - I tried to upload the before pictures, at least five times. Each time I received a website error from Champion. I emailed twice to try to address the issue, providing the error details, but never received a response. I've now received multiple emails saying I'm still obligated to upload pictures, even though Champion won't allow it, and won't respond to emails attempting to raise the website issue. Step 4 - Multiple emails and calls to schedule install, only to have them withdrawn, because not all of the pieces had come in. I'll give the installer some credit, I ended up in the hospital on the scheduled install day, but was able to reschedule without issue. Step 5, one window arrived damaged, now I have to stay home from work at some point to have the window replaced. Step 6 - The installers and the home office all made demands for the final payment but wouldn't provide an account statement or invoice as to how they arrived at their numbers. I had to rerun multiple agreements and payments to arrive at what I believed to be the correct amount. Step 7 - One window was installed with a grid that was formed having rectangular openings that had the long axis very noticeably horizontal, different from every other window that was on the house, and different from every other window purchased from Champion. I swear the window was installed sideways, When I raised the issue with the installer, I was told that's just the way it is. When I raised it with Champion, I was told sorry, the installer just says that's the way it is. I am now stuck with the center window on the front of my house looking sideways, which has been adversely commented on by every visitor to my house. Champion's position? Tough luck. I have a bid to replace the window for $4k. Are you sure you want me to upload the after pictures? I will never recommend Champion to anyone. One or two of the above I could have overlooked, but the process was a painful and expensive process to end up with a result that looks horrible,and is going to cost me another $4k to fix. My recommendation will be to stay as far away from Champion as possible.

Very 50-50 on this. They seem like fine folks, but details were glossed over, communication was below average. Happy with some aspects, but there is a lot of room for improvement.

We are excited about our windows

We appreciate the $1000 refund, but this was more expensive than a new car. The threshold is damaged and the color was incorrect. I would not have taken possession of a new car but had no choice but to take possession of incorrect doors even with the refunded amount. It seems the company should have offered to repaint the doors as was ordered. Now the issue becomes ours. I find this totally not customer friendly. It you had agreed to repaint the doors; I would reconsider this recommendation.

Helpful and professional. Quality work.

They were quite professional. The personnel were kind and professional, and I feel they performed an excellent job.

Our project from start to finish was completed to our satisfaction. We have a whole new indoor-living space in which we feel like we our outdoors in the sunshine.

Price ended up where we were hoping, the quality of the window was good, the installation exceeded the company we used before.